Total 1,129 information security analyst job vacancies in Customer Service category in Malaysia

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

The Opportunity

Salary: NJC Grade 9 £33,945 to £36,648 per annum

Contract: Permanent

Working Pattern: 37 hours per week, full time, Monday to Friday

Location: Northleigh, Chichester, with hybrid working

Closing date: 30 April 2024

Interview date: 23 May 2024

Please note:

• You'll need to be able to travel independently to various locations around the county, including to areas that may not be easily accessible by public transport.
• There is a regular and intrinsic requirement to communicate in English with members of the public.

Do you enjoy advising and providing guidance to others?

Do you enjoy problem-solving and finding solutions to problems?

Are you experienced in managing complex initiatives to meet customer needs?

Find out more about joining Family Information Service as an Advisor here.

The Family Information Service (FIS) provides information, advice and guidance to parents and carers of 0-25-year-olds on Ofsted registered childcare, childcare funding, family activities and support services. We are a statutory service meeting duties within the Childcare Act 2006. Our service plays a key role for many families, especially working parents or those wishing to return to work or training.

As an Advisor, you will be responsible for progressing action plans, writing reports, evaluating changes, developing initiatives, and using data to analyse information. You will have a key focus on providing information, advice and guidance to the public, colleagues, and professionals.

This is a management role, where you will manage a team and oversee day-to-day work in a solution focussed way.

You will have opportunities to design and implement new processes and training sessions, sharing your expertise and knowledge to empower our customers.

We are looking for someone who enjoys working as part of a team, with great attention to detail, who can promote and assist in the delivery of initiatives, events, policies, and procedures. If you enjoy every day being different filled with various tasks, we would love to hear from you.

What you need to succeed:

• A degree or equivalent qualification, or experience in applied knowledge, of researching, analysing, and evaluating arguments and information.
• Management experience, or experience of overseeing day-to-day work of team members.
• The ability to provide accurate and timely advice and guidance as a subject matter expert.
• High level communication: being able to challenge, negotiate, and influence others and build credible relationships.
• Organisation skills to prioritise your work and respond to unanticipated problems.
• To work in a confidential manner, as you will be dealing with highly sensitive matters.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Benefits

For a full list this can be found at our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE05055.

For an informal conversation or for further information regarding the role, please contact

To apply, please follow the links below to upload your CV and complete the application form.

In your application form please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills in the job description) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

This post is subject to an enhanced DBS check, five years referencing and an occupational health check.

Equity, inclusion, and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

West Thames College is one of the most exciting and successful colleges of further and higher education in London and our vibrant campuses in Isleworth and Feltham have some of the best facilities in the country. We have a reputation for giving excellent support to our diverse student population. Staff are well supported within a culture of continuous professional development and are encouraged to take on new and more senior roles within the college. Facilities across our campuses in Isleworth and Feltham are state-of-the art with good public transport links and free staff parking. We are a values-based and highly inclusive college, serving a vibrant and diverse area, and making a positive contribution to wider social and economic agendas. We offer courses from pre-entry through to Higher Education, Apprenticeship and Traineeship programmes to meet the skills needs of our students aged 14 upwards. At West Thames College we are committed to safeguarding our students. The safety of students continues to be a primary focus. We practice safe staff recruitment and check the suitability of staff and volunteers that work with young students or vulnerable adults. Please note that it is an offence to apply for a role if you are barred from engaging in regulated activity relevant to children. The purpose of the post is: to work as part of a team, providing a first class information service to staff, students and visitors, and to assist with the day to day running of the admissions and enrolment functions. This post requires you to work closely with College Staff including teaching and support staff, prospective, current and past students.

Location: Canberra ACT; Sydney NSW; Brisbane QLD; Adelaide SA; Melbourne VIC; Perth WA; Hobart, TAS; Darwin, NT Salary Range: $88,923 - $92,670 Attractive Superannuation Contact Officer: Nicola Lynch 0427 806 624 Nicola.Lynch@dva.gov.au Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking two APS 5 Information Services Officers as part of the Information Releases Team.  This team takes carriage of processing all Open Arms legal notices including Freedom of Information (FOI) and subpoena requests, and APP12 Releases of Information (ROI) to Open Arms clients. This team delivers high quality services and support to Open Arms with responding to requests for information, escalations and liaison activities across Open Arms, the broader Department and the Ministers Office.This role involves high attention to detail in the reviewing, collating and releasing of complex and sensitive client…

Click here to view more detail / apply for APS 5 Information Service Officer

Please ensure you read the Job description and Person Specification attached to the advert in full before applying.

Location: Canberra ACT; Sydney NSW; Brisbane QLD; Adelaide SA; Melbourne VIC; Perth WA; Hobart, TAS; Darwin, NT Salary Range: $97,735 - $110,982 Attractive Superannuation Contact Officer: Nicola Lynch 0427 806 624 Nicola.Lynch@dva.gov.au Open Arms is Australia’s leading provider of mental health services for current and former Australian Defence Force (ADF) members and their families. The newly established Clinical Governance Branch in Open Arms is seeking an experienced clinician to join the team as an APS 6 Clinical Information Services Officer, as part of the Information Releases Team.  This team takes carriage of processing all Open Arms legal notices including Freedom of Information (FOI) and subpoena requests, and APP12 Releases of Information (ROI) to Open Arms clients. This team delivers high quality services and support to Open Arms with responding to requests for information, escalations and liaison activities across Open Arms, the broader Department and the Ministers Office.This role involves clinical risk assessment of client files…

Click here to view more detail / apply for APS 6 Information Service Officer (Clinical)

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage. Your main responsibilities will be: Perform infrastructure, security, continuous integration and continuous delivery Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups Lead core capabilities which involves researching, analysing and evaluating infrastructure needs Manage and monitor network traffic and systems usage/capacity based on Cloud computing Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts Providing specialist skills in supporting and troubleshooting network problems and emergencies Installing, configuring, testing, maintaining and administering new and

... Click here to view more detail / apply for Support Analyst

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage.

Your main responsibilities will be:
Perform infrastructure, security, continuous integration and continuous delivery
Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups
Lead core capabilities which involves researching, analysing and evaluating infrastructure needs
Manage and monitor network traffic and systems usage/capacity based on Cloud computing
Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications
Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts
Providing specialist skills in supporting and troubleshooting network problems and emergencies
Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations

You will need to have:
Experience with SCCM tools, SCCM Console, Explorer ++, Quick Connect, SQL Server Manager and SharePoint.
Self-motivation, good time management skills and a positive attitude and exceptional communication and interpersonal skills.
Experience supporting Microsoft 365, Windows Server & Desktop Technologies & Cloud Environments
Experience installing, configuring, testing, maintaining and optimising networks, applications, Servers and Workstations
Experience with software deployment and debugging of windows and operations systems
Experience with Network Security analysis and design
Experience with the creation of IT documentation including Disaster Recovery planning, IT Systems guidelines and procedures

???????Salary $65K- $75K + super

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Must have:

• 6 months plus working in a support role
• 6 months plus working experience in financial industry
• 6 months plus working experience in Murex
• Familiarity with various Murex Modules including: Trade Capture, Trade Events, Processes scripts, UDFs, Access Rights, Static Data, Maturity sets, Market Data, pre-trade workflows
• Good knowledge of a variety of asset classes and product: Fixed Income, Equities, Derivatives etc
• Excellent problem solving and analytical skills
• Technical skills including Unix, Shell Scripting, SQL, Interfaces would be an additional bonus

We are recruiting for an experienced Field Support Analyst for our client. On offer is a 3-month initial contract inside IR35 at a daily rate up to £240 per day. This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you will be working on:
You will provide 2nd line technical support to IT users in the field. You will diagnose and troubleshoot common hardware, software, and networking issues and assist with computer software integration. You may work either on-site or remotely to help with software installations, network failures, hardware faults, and other IT-related problems. The role will also assist in logging and resolving user incidents/service requests using the IT Service Management Tool, monitoring progress and, keeping users appraised of events and updates.

Key responsibilities:

• Identify and carry out any immediate corrective action that can resolve or contain issues directly.
• Monitor the progress of incidents and keeps all interested parties informed.
• Resolve incidents, verifying the resolution and confirming with the customer.
• Work with 1st and 3rd line support groups to assist with resolution where necessary.
• Escalate and progress the severity of support issues as required.

You'll need experience with:

• Microsoft Windows 10 and 11 Desktop Operating Systems
• Microsoft Windows Server 2016 and later versions
• Microsoft Office 365 and other windows based applications.
• Web applications, PC, Laptop and Printer hardware, iPhones and iPads.
• Active Directory services.
• Mobile Device Management

What you'll get in return
You will be earning up to £240 a day inside IR35, on a 3-month initial contract (with the aim of transferring to a permanent role). This role will incorporate 3 days per week in the Doncaster office and then 2 days on the road including overnight stays, all expenses paid - you will need to be fully flexible.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: DarlingtonSalary: Up to £26,000 per annumContract: PermanentHours: 37.5 hours per week

An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business.
Working out of our Darlington office, your main role will involve efficiently handling and documenting customer contacts from various channels, accurately capturing all essential details. Leveraging your technical expertise, you'll provide timely diagnoses and resolutions to ensure exceptional service delivery.
You will make personalised decisions and actions whilst maintaining a high standard of customer service throughout all interactions. Additionally, you will support with onsite desk support and ad hoc duties when required.
Following completion of probation, you also have the potential to be on a on-call rotation to address urgent IT issues outside of the core business hours including evenings, weekends and Bank Holidays.

What’s in it for you?
Salary- Up to £26,000 per annum per annum depending on experience.
Annual leave- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension- 5% Employer Contributions.
Financial Benefits- save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Lifestyle & Wellbeing Benefits- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Professional Development - We have partnered with Plurasight to offer you the most relevant content authored by industry expert, giving you access to thousands of courses, skills test and learning paths.
We're so excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

About you:

You have a customer focused approach, where the user experience is at the forefront of what you do.
You can demonstrate a passion for providing excellent customer service.
You’re able to take a logical approach to fault finding and problem resolution.
You have a “Can Do” attitude and are results driven.
You’re confident in engaging and challenging across all levels.
You have a keen eye for detail and are able to multitask effectively in a fast-paced environment.


About usRedde Northgate is the leading integrated mobility solutions platform providing services across the vehicle lifecycle through our broad mix of operating companies. We support our customers through a network and diversified fleet of over 125,000 owned and leased vehicles, together with over 600,000 managed vehicles. Today we are made up of 6,700 colleagues across 175 sites throughout the UK, Ireland, and Spain, and continue to grow. Our Group IT team are at the heart of our business and key to our success.

Be part of our futureIf you would love to join our team as a Service Desk Analyst, we encourage you to find out more. Apply today!

The Company
Join the IT team of one of the largest businesses in WA in a challenging and varied IT support role. The organisation is a tight-knit, people focused business where development is at the heart of everything they do.  Our client is located in the Northern Suburbs, 15 mins from the CBD with on-site parking available. We are seeking a dedicated IT Support Officer to become an integral part of their already high performing IT team. The role will offer opportunities to work closely with senior stakeholders across the business. The brand have an excellent reputation in WA and with their superb training and retention of staff, this is a rare opportunity for junior IT professionals in Perth. 

The Role
As an IT Support Officer, you will play a crucial role in providing technical assistance and support to their internal team

... Click here to view more detail / apply for Service Desk Analyst

         shape decisions that will develop & sustain wa's water sources
         permanent opportunity - $131,740 11% super
         flexible working opportunities based in balcatta
 

about the role
we have an opportunity to join our customer program delivery team on a permanent basis as a senior analyst.
in this role youll lead the strategic discovery, assessment and benefits tracking for initiatives within the customer program delivery framework that deliver improved customer experience and business efficiencies. youll also work alongside internal stakeholders to understand business and customer problems and enable the team to deliver step-change improvement in high value customer opportunities.
a role at water corporation can unlock the door to ongoing long-term career development opportunities.   we support training and development, flexible work arrangements, health and lifestyle programs, and generous company benefits. we encourage those looking for flexibility in ... Click here to view more detail / apply for Customer Programs Senior Analyst