Total 131 help desk specialist job vacancies in Customer Service category in Malaysia

- Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
- By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
- Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
- Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
- Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
- Installing software base on user requests
- Completing other technical tasks assigned by IT Supervisor/Manager and the Management;
 

Your new company

My client is seeking a Help Desk/ Contract Support to provide a comprehensive financial and administrative service to their clients.

Your new role

You will be responsible for understanding, anticipating and delivering (internal & outstanding) customer needs while building effective relationships.

Management of helpdesk and asset management systems
Ensuring jobs are raised and assigned correctly on the in house management system
Raising purchase orders
Liaising with sites and suppliers on ETA'S access queries and job completions
Managing inbox and responding to client and internal stakeholders
Assisting with the contract manager in ensuring compliance with health & safety


What you'll need to succeed

Good PC-based skills, with experience in Excel, Word and Outlook
Customer service skills
Previous experience in a similar role / administrative roles
Previous experience in a customer - facing role
Excellent time management and organisational skills
Commitment on continuous improvement
Results / task orientated, attention to detail


What you'll get in return

25 days holiday
Free gym membership


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day. Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential. The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information about Children's Services, please visit our Education, Children and Families page and our WSCC Health and Social Care section of our website.

About the Job

Early Help ensures that children and families receive accessible and co-ordinated support when they need it. This support ranges across a continuum from early identification and preventative approaches through to more targeted help where families are experiencing more complex or multiple difficulties. At every level support is designed to address and reduce the problems or challenges and prevent them getting worse.

As a Team Manager, you will be expected to lead, supervise and provide oversight of a team that provides direct intervention to young people and families through targeted support.There is an expectation for you to be flexible and be able to lead any of the three teams dependent on business need.

You will play a key role in the Early Help leadership team in bringing your knowledge and expertise into the development of services. You will be responsible for ensuring policies and practice are adhered to through a number of quality assurance processes. You will work alongside peers across the directorate to work collaboratively to ensure the needs of children are met.

Experience and Skills

Key Skills:

• Ability to anticipate problems, plan solutions and make pragmatic decisions which will have a wider service impact, particularly in relation to providing a varied service, resource issues, partnership building (internally or externally) and the day-to-day management of the team.
• Excellent interpersonal and communication skills and successfully convince others of the need to take a specific course of action with a child first approach.
• Effective people and performance management skills
• Able to manage self, is self-aware and understands impact of work on self and others and responds constructively to situations.
• Ability to organise/prioritise work, co-ordinate a variety of tasks in a clear and logical way and meet agreed deadlines and outcomes without supervision.
• Analytically minded with the ability to judge, analyse and interpret varied and highly complex situations to produce strategies over the long term

Qualifications and/or experience:

• Post graduate professional qualification relevant either to management or to a professional service specialism (e.g. Social Work, Health, Early Education and Childcare, Community Development, Family Support); or equivalent level of significant experience demonstrating comprehensive application of the above levels of knowledge in a relevant setting.
• Relevant chartered status of a professional body or equivalent high-level experience of involved practices.
• Advanced theoretical knowledge of systems, procedures and policies in specialist areas e.g. child protection, data protection, relevant law, national guidance, risk management, health and safety, safeguarding, evidence-based practice of what works within family support.
• Valid and full driving licence and access to a vehicle/ability to travel around the county independently.

Reward and benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive

Further information

To apply, please follow the links below to upload your CV and cover letter. In your cover letter outline your motivations for applying and explain how you meet the key skills listed in full and the experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV.

This post is subject to an enhanced DBS check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

For information regarding your eligibility to apply for this role under our Disability, Veteran's or WSCC Care Leaver's Guaranteed Interview Scheme, this can be found on our application help page.

Grafter currently has a client looking to fill a role with the following description: Require 2x Labourers for half day to help lay Concrete for oversite.

Will be require to help burrow Contrete and help with tampering it to level.

The 1stLevel Remote Support is required to provide 1st level troubleshooting to users queries/incidents received.

1. Min Higher Nitec in IT related fields

2. Min 1 year End user support experience, Desktop or Technical Service Desk.

3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Service Desk Support Consultant (Level 1) plays an important role in making sure that happens, as the frontline member of the team. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When assistance is needed, the Technical Support Consultant (L1) can turn to the Level 2and Level 3 team, the Service Delivery Manager and Technical Manager for guidance and support.

Responsibilities

• Able to function on a 24 by 7, shift-rotational basis, including weekends.
• Ensure all calls, chats are answered and all emails are responded in a timely manner.
• Ensure all issues are properly logged into the ITSM portal.
• Perform initial classification/prioritization of the incidents.
• Perform first level triage and troubleshooting on all reported issues, ask customers targeted questions to quickly understand the precise root of the issue.
• Refer to internal Knowledge Base or resources to provide accurate technical solutions.
• Provide First Call Resolution (FCR) technical support via phone, email or chat.
• If unable to resolve, escalation to next level resolver group and keeping client informed.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Furnish timely updates to customers on the status of outstanding incidents within targeted Service Levels (SLA).
• Prioritize and manage several open incidents at one time.
• Maintain ownership of incidents and follow-up with client on reported issues until closure.
• Manage customer expectations and notify Team Lead/Service Delivery Manager in the event of unusual surge in calls of a specific nature.
• Prepare accurate and timely reports.
• Maintain jovial relationships with clients.
• Contribute knowledge articles and maintain documentations for known errors/on-site processes.
• Collaborate with the internal IT team to communicate to the client the status of their ticket every step of the way, notifying them of any changes or outages related to their issue.
• Escalate tickets that require the Service Delivery Manager or Technical Manager support.
• Identify, communicate and mitigate potential risks to the Service Delivery Manager and clients.
• Act as the Monitoring Center for internal infrastructure, monitoring via dashboards and escalating appropriately to Level 2 or Level 3 team for remediation.

Requirements

• Diploma in IT or Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System or the equivalent).
• ITIL v4 or other IT-related certifications will be an advantage.
• At least 1 to 2 years’ work experiences as an IT Service Desk Analyst, Technical Support Engineer, Desktop Support Engineer or similar roles.
• Familiarity in providing support via remote desktop applications.
• Hands-on experience with Windows/Linux OS environments.
• Basic experience in managing Active Directory, M365, VPN, Network or virtual computing infrastructure.
• Basic knowledge of cloud concepts and network infrastructure.
• Good understanding of computer systems (hardware and software), monitoring tools, mobile devices and other tech products.
• Intermediate knowledge on using Microsoft Office suite (e.g. MS Excel, MS Outlook, MS SharePoint etc)
• Excellent ability to diagnose, identify and troubleshoot technical issues.
• Excellent problem-solving and communication skills.
• Excellent time management and task prioritisation skills.
• Good attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

Are you looking for a new position? A fantastic opportunity has arisen with a world-class facilities management Company based at their Head Office in Surrey, England.

• Service Desk Analyst
• £19.50
• Temporary Role
• Monday to Friday
• 35 hours a week
• Early shift 8 am start
• Late shift 10 am start

Role Responsibilities:

• Provide a 1st time fix resolution to customers of the service desk
• Management & distribution of mobile, computing, & software assets based on approved requests from the business
• Liaise with all other IT functions on the escalation and resolution of service tickets, the creation & management of service accounts
• Support IT training support over the phone, or through material creation by way of "cheat sheets" or simple notes
• Liaise with external 3rd parties to provide subcontracted services ie calling out engineers to faulty equipment.

The ideal candidate:

• The role would benefit from a foundation knowledge of ITIL v2 or v3 standards for Incident, Problem, and Service Request management.
• A patient and "customer first" manner is essential for this role
• Able to manage their time to provide successful outcomes per the department KPIs.
• A proactive and "can do" approach is key to the successful outcome for the department and this role.

If you are interested in this position, please contact Laurie on 029222 60797.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Description:

We are looking for a friendly, energetic, and highly-organized individual to join our team as Clinic Front Desk Staff member. This role involves a variety of tasks, including greeting members, answering phones, managing member accounts, and maintaining a clean and organized front desk area.

Responsibilities:

1. Greet members and guests upon arrival and assist them as necessary.
2. Manage member check-ins and monitor clinic access.
3. Answer phone calls, respond to inquiries, and direct calls to appropriate staff.
4. Assist in patientsign-ups, cancellations, and updating member account information.
5. Provide information about gym classes, services, and policies.
6. Handle cash transactions and process payments for services, classes, and memberships.
7. Keep the front desk area clean, organized, and stocked with necessary supplies.
8. Assist with clinic for potential members and guests.
9. Resolve member issues in a professional and timely manner.
10. Perform other administrative tasks as assigned by management.
11. Work on weekends

What success looks like in this role:


Supervising employees who obtain information from services requester, log information into proper call management system and provide information relevant to the call and services provider.
Supervising employees who deliver remote hardware and software support to resolve basic feature/function questions regarding Off the Shelf (i.e., Microsoft Office applications), client-customized enterprise business applications (i.e., Workday), or similar areas.
Guide and support the Service Desk team dealing with incidents, service requests, and advice, ensuring correct prioritization of incidents and service requests based on impact to users to ensure agreed targets and service levels are met and appropriate quality standards achieved.
Oversee servicing of a range of equipment from workstations to servers to networks.
Oversee critical production events, targeting and managing trend analysis and metrics reporting.
Perform administrative management of technical support and queue management.
Recommend changes or improvements with the department and work with other management
... Click here to view more detail / apply for Service Desk Team Lead

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Key Accountabilities:

As part of our team, you will be responsible for the following:

• First-Line IT Support:
• Take ownership of customer incidents or service requests and see them through to resolution.
• Monitor support ticket queues, ensuring timely action in line with service level agreements (SLAs).
• Maintain accurate support tickets and provide daily progress updates to clients.
• Escalation and Client Rapport:
• Escalate incidents or service requests that cannot be resolved by the Service Desk.
• Create a positive impression by building rapport with customers, focusing on their business needs, and delivering exceptional service.
• Handle queries and updates professionally, maintaining a high level of customer satisfaction.
• Infrastructure Assistance:
• Assist with infrastructure tasks as needed.
• Ensure user security across all systems.
• Complete service requests promptly.
• Administration and Technical Expertise:
• Manage Active Directory, end-user devices, Office 365, and business applications.
• Demonstrate expertise in IT infrastructure, desktop systems, and business applications.
• Span technical knowledge across various versions of MS Windows, basic TCP/IP networking, Citrix, and all MS Office versions, including Office 365.

Skills & Experience:
The successful candidate will exhibit the following qualities:

• Proactivity and Adaptability:
• Thrive in a fast-paced, ever-changing environment.
• Effective Communication:
• Excellent interpersonal and communication skills, both verbal and written.
• Customer-focused attitude with a positive approach.
• Polished telephone manner, active listening, and empathy skills.
• Problem-Solving Abilities:
• Strong diagnostic skills and a proactive approach to resolving issues.
• Collaborative team player who supports colleagues.
• Technical Proficiency:
• Familiarity with service management toolsets (e.g., ServiceNow) and best practices (ITIL).
• Proven experience in IT infrastructure, desktop systems, and business applications.
• Quality and Consistency:
• Ability to follow processes, policies, procedures, and guidelines to maintain consistent service quality.
• Track Record:
• Demonstrated success working in a Service Desk role.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

• Respond to requests for technical assistance in person, via phone, communication channels
•  Diagnose and resolve technical hardware and software issues 
•  Advice user on appropriate action 
• Follow standard help desk procedures 
•  Redirect problems to correct resource 
• Identify and escalate situations requiring urgent attention 
• Stay updated with system information, changes, and updates 
• Security oriented
• Maintains the office environment: Performs repairs, monitors building systems, manages space allocation, oversees vendors, and coordinates office moves.
• Provides logistical support: Manages office supplies, assists with events, acts as a point person for mail/shipping and visitors, and responds to facility issues.
• Ensures safety and well-being: Maintains fire/disaster plans, coordinates with building management, and trains new staff.

Primary Purpose:

Provide 24 by 7 IT Support for client machines, operating system, and software for MediaCorp users in the areas of:

· PC preparation, deployment and setup for Windows OS and MAC OS

· Software installations

· Printers and mobile devices support for enterprise services

· Problem diagnosis and resolution on computers and Enterprise services

· Documentation of processes procedure and best practice for knowledge sharing

· Asset Management - enroll issued assets and update returned assets in the Asset system and ensure user acknowledgement of the issued asset.

· Vendor coordination for computer servicing and deliveries

· End user training for new hires and on implemented services

· Responsible to consolidate, maintain and streamline organization knowledge management systems and processes.

· Ensure compliance of endpoints on patch management system. Coordinate with internal team to handle endpoint patch management utilizing Microsoft Intune or IBM Bigfix.

· Facilitate the Video conferencing needs used in organization, seeking to improve and increase user satisfaction to deliver an excellent user experience.

Job Requirements:

· Experience in providing remote and onsite support to end users across an enterprise environment and escalate issues quickly when appropriate

· Able to interact with users to troubleshoot issues and possess strong problem-solving skills to resolve complex technical issues

· Able to provide end user training and coordinate with vendor on hardware related issues

· Able to work under pressure and have effective time management and planning skills

· A confident, positive and outgoing person with natural enthusiasm and the ability to be assertive when required.

· Display good communication skills, both verbal and written.

· Fulfill any additional tasks assigned by the supervisor.

Technical skillset required:

1. Hardware troubleshooting and support for Microsoft Windows Client OS (Windows 10/11) x64 and MAC OS is a must.

2. Possess technical knowledge and experience with Microsoft technologies (Active Directory including Azure AD, MS365, Intune Endpoint Management, MS Teams and Sharepoint) and MS security technologies (MS Defender and Bitlocker)

3. PC deployments & setup

4. Software installation, configuration, and troubleshooting

5. Printers and mobile device support

6. Networking Troubleshooting (added Advantage).

7. IBM Bigfix (or equivalent MS SCCM) knowledge and experience in Operating System Deployment (OSD) creation & troubleshooting and experience in application/software packaging, application patching, create and query is an added advantage.

8. Experience in BMC Remedy ITSM ticketing system is an added advantage.

9. Jamf Pro MAC endpoint management tool experience is a plus

10. Capability to read and write technical documentation.

Working hours: Day shift : 8:30am to 6pm

Night shift : 2:30pm to 12am - Engineer will be rostered on night shift duty for 2 weeks or 10 days per month.

Standby Support: Rostered during after office hours for 1week every 2months, from 12 midnight to 8am next working day, weekends & public holidays. Weekly rotation among 7 engineers.

Are you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you!
Your new company
You will be working for an organisation operating in the public sector - they have a significant impact on the local area and offer a rewarding working environment. They are
dynamic and innovative, they value teamwork, excellence, and continuous learning. Their Service Desk team plays a crucial role in ensuring seamless IT operations for their organisation.
Your new role
As a Service Desk Analyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing:

• Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment and incident management processes.
• Troubleshooting and Support: Diagnose and resolve technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
• Security and Privileges: Manage user security privileges, reset passwords, and participate in security process development.
• Collaboration: Work closely with other teams, including desktop/network teams, to tackle projects and initiatives.

What you'll need to succeed

• Experience working as a Service Desk Analyst, IT Support Analyst, IT Technician or First Line IT Support Analyst,
• Familiarity with ticketing systems (for example ServiceNow or ZenDesk),
• Active Directory administration, Office 365 and Windows troubleshooting skills,
• Excellent telephone manner and customer service skills,
• Flexibility and willingness to work on-site in Liverpool.

What you'll get in return
You will be offered a 2-month contract in Liverpool City Centre starting immediately. The role will offer £17.44 per hour PAYE with Hays.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

$1900 - 2200

As a Cashier, you'll be responsible for:

• Collecting payment via Pay Now or checking for payment made via bank transfer. 
• Handling and filing documents, sending reports. 
• Replying to front desk enquiries through email and hotline. 
• Do general housekeeping duties 
• Performing other ad-hoc duties assigned by the manager.

Requirements:

• ***SINGAPOREANS ONLY***
• Able to communicate with English and/ or Chinese - speaking customers.
• Able to use computer
• A positive work attitude 
• Able to work independently with minimum supervision and under pressure.

Working location:

513 Kampong Bahru Road, Keppel Distripark, Singapore 099449

Working hours:

Mon - Fri: 8:30am to 5:30pm

Sat: 8:30am to 12:30pm

HUP SOON CHEONG SERVICES PTE LTD is a trusted provider of warehousing services at Keppel Distripark since 1992. Thanks to our dedicated team, we are one of the largest container freight station in Keppel Distripark today. Join the HSC family today!