What's involved with this role: Temporary Customer Service Assistant/Admin Job Ref: N Lincolnshire 5246131Pay Rate: £11.7.....
What's involved with this role:
Temporary Customer Service Assistant/Admin
Job Ref: N Lincolnshire 5246131
Pay Rate: £11.79 per hour PAYE
Hours per week: 37 Monday – Friday, 8.30am to 5pm
Role Length: This opening assignment is for 2-3 months
City: Scunthorpe, South Humberside
Candidates are required to work flexible hours which will include early morning, evening, weekend and Bank Holiday working.
The purpose of the role is to deliver a first-class customer service and membership/ administration support in order to facilitate a quality customer experience.
Key Responsibilities:
To ensure that the front of house customer service puts the customers’ needs first to ensure that all customer contact is positive and solution focused.
Receive enquiries, answer questions, provide information on and access to a range of services to provide a responsive front-line service for customers. Service to include advising customers on the range of activities and services available within Governance and Communities such as, but not exclusively Libraries and Active Lifestyles Leisure Centres, including membership packages and items for resale.
Process correctly customer bookings and sales in accordance with North Lincolnshire Council procedures and the General Data Protection Regulations (GDPR) 2018.
Act as the public face of the local authority in order to promote the community hub offer and to exchange, share and deliver information, in a timely and efficient manner in order to improve the lives of residents of North Lincolnshire.
At integrated service sites deliver specific services in line with approved service standards e.g. Deliver core Library and Active Community services, including, but not limited to, bookings and payments, assisting customers to borrow and return library stock, use public access computers and printing services, and use self-service library facilities, course and product information and signposting where appropriate.
There may be a requirement for opening and closing of buildings, disarming and setting of alarm systems.
Take activity bookings, assist customers with their choices and offer alternative options by upselling and cross selling of facilities.
To actively sell a wide range of activities, products and memberships.
Deal with customer enquiries and complaints via telephone, in person or email, in a professional, discreet and diplomatic manner.
Undertake cash handling and reconciliations in accordance with the Council’s Finance Manual and any other agreed financial procedures.
Assist in achieving centre sales targets and KPI’s working closely with the Centre Management Team and Sales and Marketing Officer.
Carry out administrative work for the centre and other venues. Duties may include (but are not limited to); Assist in ordering stock, risk assessments, basic marketing of the facility and activities, customer contact, communication and insight, and collating data for performance reports.
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
Minimum Level 2 or equivalent Qualification in Maths and English or a commitment to work towards.
Skills & Experience
Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of working in a busy customer/sales environment
Ability to sell products and services.
Basic knowledge of sales techniques.
Experience of cash handling.
Ability to process debit/credit card transactions.
Ability to use computerised booking systems.
Ability to set-up new direct debits.
Experience of delivering high standards of customer care.
Good numeric and literacy skills.
Good interpersonal skills and the ability to communicate effectively with customers using various communications methods with tact, discretion and diplomacy.
Ability to assist in training new team members.
Good IT skills including an intermediate level of bespoke design and engineering related software.
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Job Ref: N Lincolnshire 5246131
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.
