Total 14 customer service manager job vacancies in Seksyen 51, Petaling Jaya

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Company Overview: -

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Job Responsibilities: -

1.      To call customers and follow up on the contract renewal and outstanding

         payments

2.      To update customers’ information and details in the system

3.      To ensure monthly collection have been paid to meet the target

4.      To issue reminders, statement of account and invoices to client

5.      To prepare reports on collection activities

6.      Perform other related duties as and when is required

Job Requirements: -

1.      Candidate must pass at least SPM / Diploma / Degree or equivalent level

2.      Fresh graduate is encouraged to apply

3.      Able to communicate effectively with various types of customers

4.      Able to perform good collection result

5.      Positive attitude, self-motivated, ability to work as part of a team and

         independently

6.      Good analytical, problem-solving and communication skills

Perks & Benefits

• Casual dress code
• Medical insurance

職位描述

服務客戶：

· 以專業和禮貌的方式與客戶互動，並了解他們的需求。

· 及時有效解決客戶的詢問和疑慮。

· 透過提供高品質的服務和支援來確保客戶滿意度。

分析客戶檔案：

· 對客戶概況進行徹底分析，包括他們的需求、目標和挑戰。

· 利用各種工具和方法來收集相關數據和見解。

· 確定需要改進的關鍵領域或最佳化的機會。

提供解決方案和建議：

· 根據客戶資料分析制定客製化解決方案和建議。

· 向客戶清晰且有說服力地傳達調查結果和提議的策略。

· 與內部團隊合作實施解決方案並在整個過程中為客戶提供支援。

維護文件：

· 準確、全面地記錄所有互動、分析和建議。

· 保留客戶資料、偏好和歷史資料的記錄以供日後參考。

· 始終確保客戶資訊的機密性和安全性。

津貼和福利

• 健康保險
• 晉升機會
• 專業發展
• 在家工作

補充工資類型：

• 佣金支付
• 績效獎金
• 保留獎金
• 簽約獎金

Job Summary

• To perform various accounting functions and supervises the Hotel’s accounting and reporting system activities such as accounts receivable and payable processing, credit controls, income auditing and cashiering processing, accurate financial transaction posting, monthly reconciliation and financial report preparation.
• Responsible for the preparation of full set of accounts in compliance of the relevant accounting standards
• Responsible to handle external audit by attending to audit queries and tax compliance work, such as tax queries, tax payment and tax filing.
• Responsible for the SST submission
• Performs all work within established guidelines of the Company
• To support and assist the Senior Manager, Group Finance in related tasks and special projects/assignments as required.

Job Requirements: 

• Degree /Diploma in Finance/Accountancy
• To have full set account knowledge and with a minimum  of 5 years working experience, preferably in the Hotel Industry.  
• Knowledge in IDB system will be an added advantage.

Perks & Benefits

• Compensation & Benefits in line with Company's Structure
• Personal development opportunities

JOB DESCRIPTION

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Job Responsibility:

• Handle and monitoring Company full sets of accounts including updating and verification of ledgers, bank reconciliation, A/P, A/R, month end closing into accounting system with speed and accuracy and proper file all the related documents.
• To support month end, quarterly and year-end financial closing and reporting.
• Ensure timely account closing including financial statement/report preparation, supporting schedule and related matters.
• Responsible on cash management, budget and forecast and timely submission of management report.
• Handle year end reports for audit and tax schedules.
• Assist in cash management and implementation
• Assist in preparation of trade finance documentation.
• Liaise with auditor, tax agents, company secretary, government authorities and bankers.
• To perform any other duties and responsibilities from time to time.
• Complying to ISO 9001 QMS requirement

Job Requirement:

• Diploma, Degree in Finance/Accounting or Professional Accounting qualification or equivalent.
• At least 2 years of experience in handling full set of accounting
• Good command of both spoken and written business English.
• Mandarin fluency preferred for this role.
• Excellent interpersonal, communication & organization skills and ability to work independently under tight deadlines.
• Team player who is dynamic, self-motivated, and result oriented.
• Able to work in Kelana Square Kelana Jaya Petaling Jaya

Perks & Benefits

Open culture
Personal development opportunities

Responsibilities:

• Manages medium to large scale projects with proper project management methodology

Manages and Lead Team Leads and Senior Team Leads in carrying out the following:

• Software Definition
• Software Development
• Software Testing
• Software Deployment
• User Training

• Responsible for project budget, collection, project P&L and people management

• Ensure projects are delivered to the agreed quality, delivery date, and cost targets

• Able to plan and allocate tasks and ensure sufficient resources for the allocated projects efficiently and effectively

• Provide communication and liaison between cross-functional teams and organizations·

• Prepare Status Document / Memo / Project related documentation

• Manages and monitors problem / project matters

Requirements:

• Bachelor Degree/ Master in any discipline.

• Minimum 5 years of experience in a project management capacity from a banking industry or IT industry

• Sound analytical and problem-solving skills

• Excellent written & spoken communication, interpersonal and project management skills

• Able to work independently and lead the project team

• Strong sense of ownership of assignments and able to relate to customers’ needs

• Willing to travel

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities

職位描述

服務客戶：

· 以專業和禮貌的方式與客戶互動，並了解他們的需求。

· 及時有效解決客戶的詢問和疑慮。

· 透過提供高品質的服務和支援來確保客戶滿意度。

分析客戶檔案：

· 對客戶概況進行徹底分析，包括他們的需求、目標和挑戰。

· 利用各種工具和方法來收集相關數據和見解。

· 確定需要改進的關鍵領域或最佳化的機會。

提供解決方案和建議：

· 根據客戶資料分析制定客製化解決方案和建議。

· 向客戶清晰且有說服力地傳達調查結果和提議的策略。

· 與內部團隊合作實施解決方案並在整個過程中為客戶提供支援。

維護文件：

· 準確、全面地記錄所有互動、分析和建議。

· 保留客戶資料、偏好和歷史資料的記錄以供日後參考。

· 始終確保客戶資訊的機密性和安全性。

津貼和福利

• 健康保險
• 晉升機會
• 專業發展
• 在家工作

補充工資類型：

• 佣金支付
• 績效獎金
• 保留獎金
• 簽約獎金

職責：

• 使用適當的專案管理方法管理中型到大型專案

管理和領導團隊領導和高階團隊領導執行以下任務：

• 軟體定義
• 軟體開發
• 軟體測試
• 軟體部署
• 使用者培訓

• 負責專案預算、收款、專案損益及人員管理

• 確保專案依照商定的品質、交付日期和成本目標交付

• 能夠有效率、有效地規劃和分配任務並確保分配的專案有足夠的資源

• 提供跨職能團隊與組織之間的溝通與聯絡·

• 準備狀態文件/備忘錄/專案相關文檔

• 管理和監控問題/專案事宜

要求：

• 任何學科的學士學位/碩士學位。

• 至少 5 年銀行業或 IT 產業專案管理經驗

• 良好的分析與解決問題的能力

• 優秀的書面和口頭溝通、人際互動和專案管理技能

• 能夠獨立工作並領導專案團隊

• 對任務有強烈的主人翁意識，能夠滿足客戶的需求

• 願意出差

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 個人發展機會

Unlock your potential with us!

As a leading global logistics group based in US with successful experiences over 20 years, we are now expanding rapidly in ASEAN. We are in need of those dynamic and ambitious peers to offer them the chances to collaborate with our professional colleagues worldwide. Joining us, your career will be upscaled with the valuable international perspectives and with the experiences you gain with us.

JOB DESCRIPTION:

· working directly with our data and operation team in USA

· Responsible of business data entry

· Responsible for coordinating local and export operations, including liaising with forwarder agents, shipping liners, haulage, and customs clearance to ensure timely delivery.

· Preparing and managing pre-shipping and post-shipping documents.

· Responsible for all export shipment arrangements and shipping document preparation, such as bills of lading, invoices, shipping labels, LC documents to the bank, certificates of origin, insurance documents, etc.

· Communicating with vendors, suppliers, and carriers to ensure smooth logistics operations.

· Ensuring compliance with all local and international shipping regulations.

· Resolving any shipping or logistics issues as they arise.

· Maintaining accurate records and reports related to shipping and logistics activities.

· Data mining, data analysis and dashboard reporting

· Continuously evaluating and improving shipping and logistics processes.

· Inside Sales Support, approach the customers for new sales inquiry.

· Performing all other duties, activities, and responsibilities assigned by the superior whenever necessary.

REQUIREMENTS:

· Working experience of 3-5 years in logistics industry is preferable

· University degree with a good command of English and communication skills in English (understanding ,speaking and writing),

· Need to be rigorous, well organized and detail-oriented in the work, and able to work under pressure

· Open-minded and a fast learner

· good at mastering skills in computer software system

· Good at team work.

Candidates are required to send resume with full DOB.

Perks & Benefits

• 5 working days (Mon - Fri)
• Growth opportunities
• International MNC, headquartered in NY, USA
• Training Provided
• Promising Career Development
• Commission and bonus
• Central location
• Medical Allowance
• Dental Allowance

與我們一起釋放您的潛能！

作為一家總部位於美國、擁有20多年成功經驗的全球領先物流集團，我們目前正在東協快速擴張。我們很高興為那些充滿活力、雄心勃勃和專業的同行提供與我們全球專業同事合作的機會。加入我們，您的職業生涯將因寶貴的國際視野和與我們一起獲得的經驗而得到提升。

該職位的主要職責；

這是位於八打靈再也的全職貨運銷售專家。

貨運銷售專員將負責日常任務，例如與客戶溝通、提供卓越的客戶服務、進行銷售活動、提供培訓和管理銷售。

成為貨運銷售專家需要強大的人際交往能力、對客戶需求的了解以及實現銷售目標的能力。

需要優秀的溝通和人際交往能力。

• 在提供卓越客戶服務方面擁有豐富的經驗
• 展現銷售技巧和實現銷售目標的能力
• 提供培訓或進行演示的經驗
• 強大的銷售管理與組織能力
• 能夠獨立工作和團隊合作
• 了解物流或相關產業者優先
• 商業、行銷專業文憑、學位、學士學位，並具有至少 1-2 年相關工作經驗。

候選人必須發送帶有完整出生日期的簡歷。

津貼和福利

• 5個工作天（週一至週五）
• 成長機會
• 國際跨國公司，總部位於美國紐約
• 提供培訓
• 有前途的職業發展
• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 醫療津貼
• 牙科津貼

與我們一起釋放您的潛能！

作為一家總部位於美國、擁有20多年成功經驗的全球領先物流集團，我們目前正在東協快速擴張。我們需要那些充滿活力和雄心勃勃的同行，為他們提供與我們全球專業同事合作的機會。加入我們，您的職業生涯將因寶貴的國際視野和與我們一起獲得的經驗而得到提升。

職位描述：

· 直接與我們在美國的數據和營運團隊合作

· 負責業務資料輸入

· 負責協調本地和出口業務，包括與貨代代理、班輪、拖運和清關聯絡，以確保及時交貨。

· 準備和管理裝運前和裝運後文件。

· 負責所有出口運送安排和運輸文件準備，如提單、發票、運輸標籤、銀行信用證文件、原產地證明、保險文件等。

· 與供應商、供應商和承運商溝通，確保物流運作順利。

· 確保遵守所有當地和國際運輸法規。

· 解決出現的任何運輸或物流問題。

· 維護與運輸和物流活動相關的準確記錄和報告。

· 資料探勘、資料分析和儀表板報告

· 持續評估和改善運輸和物流流程。

· 內部銷售支持，聯絡客戶進行新的銷售詢問。

· 必要時履行上級指派的所有其他職責、活動和職責。

要求：

· 有3-5年物流業工作經驗者優先

· 大學學歷，具備良好的英語能力和英語溝通能力（聽、說、寫），

· 工作嚴謹，組織嚴密，注重細節，能承受工作壓力

· 思想開放，學習能力強

· 善於掌握電腦軟體系統技能

· 善於團隊合作。

候選人必須發送帶有完整出生日期的簡歷。

津貼和福利

• 5個工作天（週一至週五）
• 成長機會
• 國際跨國公司，總部位於美國紐約
• 提供培訓
• 有前途的職業發展
• 佣金和獎金
• 中心位置
• 醫療津貼
• 牙科津貼

• Ensure smooth, accurate and timely freight process flow & data entry into the Company's Operational Performance Standards.
• Track and trace shipments as required.
• Ensure timely movement and delivery of freight to customers. 
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others).
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks as required to meet the Department’s needs.

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows on daily basis.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Build and maintain strong relationships with vendors (Ocean carriers, trucking companies, and others).
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
• Obtain updated rates and sailing schedules from carriers and co-loaders and send it to regular customers regularly and as needed.
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
• Perform Rates Analysis for service contracts rates to determine best possible cost and also service levels to the customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated.
• Meet KPI standards, as per the company procedures.
• Overseas communications, timely responses to emails and requests (internal and external).
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.