Total 788 customer service manager job vacancies in Others category in Kuala Lumpur City Centre

Headquartered in Singapore, Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.

We are seeking for a【KYC Operations Manager】based in Kuala Lumpur, Malaysia.

Key Responsibilities

• As the leader of the KYC team, Manage KYC operations based on MAS regulated bank compliance policies and KYC regulatory requirements.
• Support the business to conduct customer check (KYC/CDD) analysis for new business or initiative.
• Lead the planning and establishment of KYC capabilities including CDD, PEP, Sanctions, Adverse news review and due diligence capabilities for financing business.
• Establish and improve KYC product capabilities, including on-boarding system, periodic review system, screening system.
• Work closely with AML Compliance Officers (AMLOs) and Risk Officers to understand the regulatory requirements, status of system capability in relevant entities, identify the gaps if any, and propose the requests for system building or enhancement to relevant teams.
• Collaborate with middle office and technology team to raise the system requests and to convert the business requirement into product requirement. Implement changes in processes or workflows and drive optimization.
• Support the Risk and AML operation and link up with the business in case of any escalation

Qualifications

• Minimum 5 years of KYC/AML experience with a payment service provider, money service operator (MSO) consulting firm, or financial institution. Must have more than 3 years of team lead or manager experience. Those who have engaged in KYC/CDD for corporate client are preferred.
• Have excellent interpersonal skills necessary to work effectively with colleagues across regions and business units. An accountable team player with collaborative spirit, ability to build rapport with internal stakeholders and customers.
• Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
• Strong analytical, creative problem-solving capabilities and ‘can-do’ attitude.
• Excellent command of both spoken and written English and Chinese is a must.
• CAMS or ICA qualified will be given the priority.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

THE LAN-GROVE OFFICE TRAINING CENTRE PTY LTD Would you like to join our dynamic student services team? About us The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year. We are looking at expanding our current team and are seeking an experienced Marketing Coordinator.  ABOUT THE ROLE The Customer Service Manager in SBTA college plays a crucial role in ensuring the satisfaction and success of international students. Key responsibilities include managing a team of customer service representatives, overseeing student inquiries and complaints, and resolving any issues that may arise. The Customer Service Manager is also responsible for ensuring that students have a positive experience at the Academy, from initial inquiry to graduation. This role requires strong communication skills, leadership abilities, and a deep understanding of customer service best practices. Overall, the Customer Service Manager plays a vital role in maintaining the Academy’s reputation and fostering a supportive and welcoming environment for international student  YOUR RESPONSIBILITIES INCLUDE Supervising and managing a team of customer service representatives, providing guidance, training, and support as needed. Managing student inquiries within the team and providing accurate and timely information about college programs, admission requirements, and other relevant information. Resolving for the team student complaints and concerns in a professional and efficient manner, ensuring prompt resolution and satisfactory outcomes. Developing and implementing policies and procedures to improve the overall customer service experience for international students. Collaborating with other departments, such as admissions and academic services, to ensure a seamless and positive experience for students throughout their academic journey. Monitoring and analyzing customer service metrics, such as satisfaction ratings and response times, to identify areas for improvement and implement strategies for enhancement. Conducting staff evaluations and performance reviews, providing feedback and coaching to encourage professional growth and development. Collaborating with international partners and stakeholders to enhance the overall student experience and promote the college's reputation globally. Participating in recruitment events and fairs to engage with prospective international students and promote the college's offerings and services. Staying updated on industry trends and best practices in customer service management to ensure the college remains competitive and responsive to the needs of international students. Essential Criteria A strong customer focus and ability to consult and liaise with stakeholders in a cross-cultural environment. At least 2 years’ experience in a customer service role with managerial background  Must have strong compassion for students from a diverse background and culture Ability to accept responsibility. High motivation and a sound work ethic Be well organised and be able to work to deadlines Be able to resolve conflict effectively High level of computer competency and experience  Have a strong command of written and spoken English  Be a team player with having the ability to work independently  Strong interpersonal skills, punctuality and professional grooming.   If this sounds like you and you would like to become a part of the SBTA and SELA family, then please email your resume to info@sbta.com.au.     SBTA/SELA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.  About Company The Lan-Grove Office Training Centre Pty Ltd trading as The Sydney Business and Travel Academy, SBTA Culinary Institute, SBTA Community Care (SBTA) and The Sydney English Language Academy (SELA) is a Registered Training Organisation registered with the Australian Skills Quality Authority (RTO ID 90412) and a CRICOS Provider (CRICOS Code: 00181A) delivering nationally recognised courses in Australia. Since opening our doors in 1985 we have evolved into one of Sydney’s largest, most successful training providers, welcoming thousands of international students every year.  Salary: $70000-75000 Job Publish: 30-04-2024 Job Expire: 30-05-2024 Please click to View more detail / apply .

Date Posted: 2024-04-03
Country: Australia
Location: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia

Come and join OTIS today and be part of the Forbes 2023 World's Best Employers! 
At Otis, it?s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.
We are looking for a   Field Service Technician   based in  Sydney CBD.

About you
You will be the face of the Otis brand and responsible for installing lifts, escalators, and travellators in compliance with the relevant codes and Otis specifications and procedures.

We are currently looking for highly motivated Construction Electricians to join our team in NSW and work across our Construction area of the business.
This position will require you to travel and be away on a project basis as needed.

You will report to the ... Click here to view more detail / apply for SERVICE MECHANIC

Xpert Consulting Pty Ltd (trading as Novon) is a large Sydney based IT Services business. We operate a number of Technology centric brands including Novon , our IT Services business focused on delivering Data Transformation Services for clients large and small.

Join NOVON as out next UX/Service Designer to work on an exciting project based on our customer site. In this role you will be part of initiatives to understand current pain-points and inefficiencies in Group Treasury’s tools and processes. It is a fantastic opportunity to further develop your skills. Living our values to Be Innovative, Be Humble and Be Yourself – Become our next NOVONian!

Our ideal candidate should have experience working with large-scalable products and have experience in designing product/service for data-rich interface and analysis product with regulation in mind.

Must have
Product design experience
5+ years of experience
Strong data experience
Worked in large enterprise programs.
Must have experience with Figma (if not Sketch experience)
Experience converting wireframes & experience doing empathy interviews (design requirement gathering)
Good soft skills and well presented.
Nice to have
Worked in banking and finance industry.
Worked for product company.
Worked on regulatory reporting.
Power BI & Dashboards experience
At NOVON we are an organization that values the whole consultant and invites you to bring your whole self to work. We reward our teams with not only exciting projects and a positive work environment but also provide great benefits like:
Paid parental leave
Gifted leave up to an additional 20% on statutory requirements
Formal coaching and mentoring
Career growth and further education/training

Team Summary

The Digital Implementations team provides content services and implementations support to the overall NA Implementations group for products and services such as DPS Mobile, Visa Campaign Solutions, Visa In-app Provisioning for SDK & API, and other digital initiatives and offerings.

What the Manager for Digital Implementations will do

The Manager will be part of the Digital Implementations team and will be based in Manila, Philippines. The role will have the following responsibilities

• Lead the delivery and execution of project engagements for Visa clients in North America.

• Cultivate relationship with other Visa teams such as Product, Technology and Client Readiness and work effectively with them to bring a holistic solution to our clients’ needs.

• Provide implementation support for SDK and API projects, and/or future businesses that our team will support.

• Partner closely with the Senior Manager to develop and enhance our business processes.

• Manage/balance team schedules to support Implementations.

• Provide coaching and guidance to the team members and support their career growth.

• Prepare and maintain project tracking and team status reports.

• Assume appropriate decision-making authorities to ensure flawless execution of project and team objectives.

Projects you will be a part of:

As part of the team, you are expected to work on implementation support projects such as (but not limited to) SDK enablement for our clients. You will get the opportunity to partner with the Global Implementation teams in understanding the project requirements and work with other internal partners to implement it successfully. You will also have to work closely with Product and Client

Readiness as we continue to expand our businesses.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

29th April, 2024
Welcome to Landmark Australia.  Founded by visionary builder Arash Tavakoli, who started crafting luxury homes and gradually expanded to designing and building higher-density apartments across Sydney.    Established in 1999, our journey has transformed Landmark into a team of over 60 property experts, successfully delivering projects worth over $4 billion, with a decade of work in the pipeline.    We have an exciting opportunity to join our team and help us with our mission of making the Australian dream of home ownership, a reality for everyone.  To opportunity   We are looking for an experienced Site Manger to join our team.  As the Site Manager you will be the glue that holds the ground crew together, and provide support to the Project Manager to ensure projects will be another successful Landmark development.     Company / project / value alignment     People First. For us,
... Click here to view more detail / apply for Site Manager

Job title - Business Continuity Planning Manager

Location - London, EC1M

Contract - Temp

Hours - Full time 35 hours per week

Start Date - Asap

The Role Summary

Out client is recruiting for a highly motivated and experienced Business Continuity Manager to join their team on a temporary basis for 2 months, with the possibility of extension. The successful candidate will be responsible for developing and delivering a set of effective Business Continuity (BC) arrangements, working closely with the business to capture and reflect relevant detail within the Service-Level BC Plans, as well as developing the supporting collateral including training materials to support the organisation. This role will require working with a wide cross-section of stakeholders across the organisation and would suit someone who can work well collaboratively.

Your key duties within the role will include:

• Work closely with the business, particularly senior management, and delegates thereof, to capture the content for the Service-Level (operational) Plans
• Lead in the development of the Corporate level plan working with the business to capture and reflect the relevant detail
• Act as a critical friend identifying any areas of possible improvement in both our processes and documentation
• Lead in the delivery of the plans supporting BCP e.g. training plan, testing and exercising plan, and communications plan
• Develop the training decks to be used to train and educate the business including the Gold and Silver Command
• Facilitate training sessions with the business to develop their understanding of the BC arrangements and response mechanisms in the event of an incident including recovery of 'Prioritised Activities' and supporting systems
• Lead in the development of the BC infrastructure and processes to establish a strong set of BC arrangements
• Help to develop a risk-based scenario which can be used to exercise the Plans aligning with key stakeholders such as IT, People Team, Legal, Gold & Silver Command, Leadership & Executive team members and other relevant stakeholders
• Act as a point of reference and subject matter expertise to guide and advise others in the organisation ensuring the observation of best practice
• Help to develop a vendor risk assessment process to properly assess a vendor's recovery strategy working closely with Procurement colleagues
• Review and initiate the measurement of the agreed set of KPIs and assess whether there are any additional KPIs which could be valuable to the organisation

Key requirements

• A minimum of 5 years' experience as a Business Continuity Manager or above
• Previous experience in leading the development and implementation of organisational BC capability
• A recognised BCP qualification or accreditation would be advantageous
• Strong stakeholder/interpersonal and organisational skills and can work collaboratively, effectively
• Ability to develop strong working relationships with a range of stakeholders demonstrating a flexible approach to work activities
• Practical and pragmatic - can approach work with a logical mindset

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

MAYDAY Recruitment are exciting to be partnering with a diversified property services company providing a range of strata management and real estate services in Australia.

As the Strata Manager you will be responisble for managing a portfolio of 60 - 70 buildings, ensuring to facilitate the continued growth and form part of the team that is at the heart of the client-facing service delivery.

What?s in it for you?

$100,000.00 - $110,000.00 super 
Office located in North Strathfield 
Flexible with WFH one day per week after probhation 
Free on-street parking and right beside the train station 
Monthly RDO's 
Rewards and discounted shopping program 
Be a crucial part of the team, contributing significantly to the success and growth of the organisation
The role:

Manage a portfolio of 60 - 70 buildings
Must have a strong understanding of strata regulations, bylaws, and processes - ensuring you are
... Click here to view more detail / apply for Strata Manager

The Organisation
   
A leading Australian business within the facilities management with operations globally. A rapidly growing business, this organisation is people focused, with a strong emphasis on values and the strategy is to take a risk-based approach to identify actions that, when implemented, will help reduce the likelihood and consequences of harm to staff, community members and stakeholders.
   
The Role 
   
The WHS Manager will operationally lead and direct in the design and implementation of safety and environmental strategy across the business in Australia. You will provide guidance to the board, reporting to the Chief Operating Officer and across a multi-disciplinary organisation. Balancing this by being a visible safety leader and being at the forefront of the organisation. You will provide guidance and support to one direct report. 
  
About you


Tertiary safety qualifications with relevant work experience in related discipline.
Demonstrated successful experience
... Click here to view more detail / apply for WHS Manager

Site Manager

CAN ONLY BE PAID THROUGH UMBRELLA PAYE

Rate - £250 per shift

Project - Retail fit out

Length - Back to back projects all year

Location - London, Southampton, Bristol, Cardiff, Reading (must be able to travel)

Hours - Monday - Friday (7am to 5pm)

If you are interested please click apply.

Time Recruitment Solutions Ltd is acting as an Employment Business in relation to this vacancy.

Duty Manager - Fitness and Wellbeing Club

Nuffield Health Brondesbury Park | Fitness & Wellbeing Club | Permanent | Full time

£25,000 per annum

40 hours per week

Nuffield Health is the UK's largest Healthcare Charity. We're here to do important work. And right now, we're growing our team to offer our members a superior fitness experience. For you, it's the chance to play a vital role in shaping the health of the nation while you're taking the next exciting steps in your career.

As a Duty Manager at our Brondesbury Park Fitness and Wellbeing centre, you'll bring demonstrable sales experience and the ability to quickly get to grips with our business. You're enthusiastic, with excellent communication skills and a collaborative spirit. You have a 'can do' attitude and you share our passion for excellent customer service.

As a Duty Manager, you will:

• Be responsible for the smooth running of our club

• Care about our members, ensure they're happy and seek opportunities to build rapport

• Lead our colleagues and maintain quality standards in all areas

• Conduct tours for prospective new members, selling the benefits that only we can provide

• Oversee health and safety, and resolve any issues as quickly and efficiently as possible

• Help achieve sales targets

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From gym membership to private healthcare and a range of lifestyle and financial wellbeing benefits. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.

It starts with you.

Working across one of the most innovative and exciting clients in Australia, with iconic campaigns spanning branding and performance marketing, this role is the opportunity to improve systems and operations to build better workflow for the Optus team.
This client is leading the way with their 1st party data approach, working with sophisticated technology solutions to provide best-in-market advertising solutions.
As Media Campaign Reporting Manager, you are responsible for identifying areas of automation within the teams reporting requirements and assist the teams in creating a concise brief on what is required for automated templates or solutions.
You will work with the Partnerships and client leads on client facing reporting requirements and assist in delivering and identifying ways to streamline manual inputs for greater efficiencies and uniformity across the client group.

Key Responsibilities
• Support training requirements and areas of automation for internal systems and tools to ensure efficiency and best practice within UM teams around tools and reporting.
• Lead a positive and motivating work environment while mentoring team members to produce best practice skills through training and automation solutions.
• Ensure reporting templates produced, where appropriate, are streamlined for ease of sharing across other teams to improve and consolidate reporting methods across the agency.
• Produce and deliver Optus monthly analytics report requirements for all media activity including MROI and DOMO across both consumer and SMB business.
• Provide monthly budget reconciliation and expenditure reports, as well as quarterly spend profile overviews.
• Monthly checks on invoice loading, ensuring accuracy of data and teams are adopting the agencies best practice guidelines across both offline and online.
• Work closely with Orion to deliver accurate reports and summaries to clients and internal teams.
• Become a UM expert in implementing a system to share knowledge and skills of producing best practice reporting templates and solutions.

Who you are
• Previous experience working within the media industry to understand how changes may impact on the way teams need to operate is highly desirable
• Solid understanding of the full media landscape, across both offline and online channels
• Strong reasoning and analytical skills
• Effective communication to detail
• Exceptional numerical and problem-solving skills
• Efficient time prioritisation and task management skills
• Ability to manage multiple projects and various team expectations and deliverables.
• Team player with strong personal skills, working with variety of team.
• Superb technical and expert knowledge in tools and systems.

What's in it for you?
• Opportunity to grow your skillset and branch into different areas e.g., Media planning, data and analytics and growth through systems and the reporting team
• Minimal client contact in your day to day
• Align with a global media powerhouse
• Birthday Leave
• UM offers up to 16 weeks Paid Parental leave for the Primary Carer and up to 8 weeks for the Secondary Carer.
• Annual Leave Reward Days
• International Remote Working policy
• Sydney office redesign & perks
• Inclusive and collaborative company culture
• Hybrid Working
• Wellness initiatives – gym, meditation sessions, EAP
• Culture initiatives – clubs, social drinks, regular events, ping pong/pool tables
• Local/global mobility
• Ongoing L&D opportunities

Be part of the future everyone is searching for. Apply to join the UM Australia team today.

Salary ranging from $70,000-80,000 inclusive of superannuation.

UM Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

01st May, 2024


Full Time permanent role based at WSU - Campbelltown, NSW
38hrs across Monday to Friday with afterhours shifts
We offer diverse career pathways across our business
Drive an outstanding resident experience and contribute to our great culture
WHY UNILODGE
  
UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.
  
Across our workforce we have built an enviable culture of  trust ,  engagement ,  collaboration , and  fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people
... Click here to view more detail / apply for Night Manager

 
WOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing energy company in Sydney.
Their continued growth plans see the critical need for an Operations Manager ? to commence in May 2024 or before.




Approximately $130k Super (subject to experience)
Hybrid working
Small team with excellent culture
 
 
 
MAIN DUTIES/RESPONSIBILITIES:
 
Delivering proactive & reactive operational outcomes, promoting a compliance first culture, continuous improvement to both systems & processes, and contributing to the overall development and growth of the business.
 


Aid in creating and executing Operations strategy
Develop operational processes and work with the other departments to create procedures and policies from an operations perspective.
Analyse equipment/asset/building performance data
Prepare and maintain management reports, data validation, data analysis, and data visualisation tasks using analytical tools
Investigate data quality issues and take appropriate action to notify suppliers and
... Click here to view more detail / apply for Operations Manager

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together.