Total 4,589 customer service manager job vacancies in D22 Jurong, Jurong Island, Tuas

Job Vacancy: Customer Service Officer

Requirement: Singapore/PR

Working Area: Buroh Street

Working hours: 8.30am - 5.30pm, 5 days work

Job Scope:

• Handle customer service hotline and provide first level of support

• Provide quality customer service to customers over phone or email

• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.

• Resolve customer queries efficiently and escalate problems/issues promptly

• Back-up Support order processing in software system

• Other ad-hoc duties as assigned

If you are interested to apply, kindly whatsapp me your updated resume to 90078239 or email: info@blackvel.com

This position is to assist and support sales in general and pricing enquiries. Deliver a high-quality of service to internal and external customers' according to agreed quality standard and company internal KPIs. Identify and deliver actions and processes that are of best interests towards the company including resolving issues and enquiries arising from sales (and affiliates) and/or sampling.

Main duties:

• Ensure project requirements of customers fare adequately defined for the generation of costing and input into the project system
• To coordinate with R&D and Production Planning on all matters concerning customer’s requests for preparation of required samples for submission to customer
• Ensure that samples are in order and prepare documents for courier dispatch; to prepare price quotations after sample submissions
• Ensure that requests for technical documents are properly registered and requested from the relevant internal departments
• Assist to update SDS data in regulatory system
• Ensure that R&D is informed of new product formula registration request in ERP system for planners, purchasers and customer service in order to proceed with order processing
• To advise on all price enquiries as well as maintain and update the price database in ERP system for order processing
• To setup and maintain customer data in ERP System and project system
• Assist to provide any sales statistics / data / report for the sales and affiliates
• Liaising with internal customers for resolution to issues / enquiries that could arise from order, samples or other issues
• Provide support to sales managers

Job requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
• At least 3 Year(s) of working experience in the related field is required for this position.
• Good team player with strong interpersonal and communication skills
• Preferably Executive specialized in Customer Service or equivalent
• Prior experience in SAP will be an added value

If you are interested in the above position and your profile corresponds to the above requirements, please submit your resume throught this link :

https://takasago.csod.com/ux/ats/careersite/4/home/requisition/139?c=takasago&referralToken=Q8ajY1vwFki6jHrDxl1-XA

We regret that only short-listed candidates will be notified.

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Job Description

• Issue accurate invoicing and job production order.
• Building customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats.
• Managing delivery routes of drivers.
• Ability to effectively work with a team.
• Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
• Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
• Possess a fair knowledge on how to use the computer system and its basic application.
• Daily Adhoc tasks

Requirements

1. Fast-paced environment, multitasking needed.
2. Minimum 3 years relevant experience. No experience but with good attitude and eager to learn, are also welcome.
3. Good in spoken English and communicates well.
4. This role requires you to have the ability to be customer centric, passionate and understanding that customer engagement is a key constitute in the growth of the brand.
5. Focused and decisive, able to be independent to handle different situation.
6. Network with various departments and groups that are involved in customer support, orders, and processing.
7. Be a team player to accomplish related task.
8. Working on Saturdays (Office closed on Sunday & PH).

Company Background

Guangdong was established in 1987 and mainly deals with dried fruits, agricultural products, grain products, sauces, moon cake fillings and a wide variety of food products. We are a professional and experienced wholesaler and food supplier, supplying quality food to local retail shops and to the F&B industry.

Core Responsibilities:

· Answering product and service questions

· process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction

· Work closely with internal stakeholders to ensure timely, effective, and efficient service to customers.

Requirements:

· Proficiency in mandarin to liaise with mandarin speaking associates

· Good communication and interpersonal skills

· Prior working experience in a call center environment is welcomed.

Additional Info:

· Office located at Jurong (Toh Guan)

· Monday to Friday 8am – 5pm, Alternate Saturdays 8am – 2pm

· Salary $2500 -$2800

Responsibilities

• Coordinate with customers on shipment and delivery enquires
• Providing prompt and professional attention to all their requests or problems
• Process all job orders into the system promptly and accurately
• Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely
• Liaise with different internal department & external contractor when required
• Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes
• Timely monitoring and update of vessel details via Port net
• Build and maintain good rapport with customers to fulfil their requirement
• Respond to emails, phone calls, and other forms of correspondence.
• Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

• Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage
• Diploma holder or its equivalent with 2 years of work experience
• Good phone etiquette, problem solving, good communication and organization skills
• Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..
• Customer service oriented, team player with initiative and willing to take on responsibilities
• Ability to respond to ad-hoc and urgent demand on timely and professionally

Responsibilities

• Perform daily cash collection from service staffs
• Update service collection into CSM & ERP
• Print daily service collection report for Service Manager or Senior Technical Supervisor signatory
• Submit daily cash & collection report to Finance Department
• Update spare part used in daily jobs into CSM
• Update job status into CSM
• Scan daily job sheet and upload to server
• Reply email enquiries
• Submit quotation to school for any service request
• Help spare part team to count stock during annual stock take.

Responsibilities

• Manage Day to Day operation of all CSOs under his/her charge
• Prepare monthly report update to factory & sales team on Ferroli/Rubine repair service
• Prepare monthly report update to factory & sales team on EF/ELBA repair service
• Prepare monthly report update to factory & sales team on BEKO repair service
• Put up TANK leaking claim report to Ferroli factory
• Put up defective PCB claim report to Ferroli factory
• Put up compressor claim report to BEKO factory
• Put up washing machine motor claim report to BEKO factory
• Arrange service appoint for schools.
• Arrange service appointment for CASA installation team
• Submission of petty cash claim to Finance Department
• Put up bi-monthly petrol claim to Finance Department for payment
• Put up technician monthly commission claim to HR
• Put up “nozzle change” claim form for service staff
• Submit quotation to school for any service request
• Submit service collection claim through government website
• Control and manage availability of daily service slots for service staffs
• Reply to all incoming emails and WhatsApp text messages
• Arrange collect back of defective product for indoor repair
• Check and verify contractor monthly claims
• Follow up on outstanding payment by customer
• Prepare Google Review 5 Stars report to HR
• Prepare monthly Service Collection report for Finance Department.
• Prepare for annual audit inspection
• Perform any other duties as assigned by the Service Manager or Senior Technical Supervisor.
• Help spare part team to count stock during annual stock take.

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a service-oriented, friendly Customer Service Executive to join our Customer Service team at our Centre!

THE ROLE INVOLVES:

• Supporting projects and initiatives to provide quality customer experience and enhance retention;
• Front-desk duties;
• Administrative Support Duties (Data entry, classroom schedule planning);
• Speaking to customers via phone;
• Basic operations work;
• Ensuring cleanliness of facilties;
• Handling payment collection (Cash, Nets, and Credit Card);
• Handling customer enquiries and issues;
• Ad-hoc duties as assigned.

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Loves talking to people;
• Must be fluent in English (Written and Spoken);
• Can commit to weekend shifts;
• Possesses basic Microsoft Office Skills;

WORKING DAYS:

• 5 day work week
• Able to work on both weekends

WORKING LOCATION:

• Jurong East

Entry-level candidates are also welcome, as training will be provided. If this sounds like you, we want to work with you! Send in your application today. Please contact us at 85904662. We'll be in touch if you are shortlisted for the role. Hope to hear from you soon!

Job Responsibilities:

• Handle customer's enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Generate sales from customer's queries
• Resolve any customer's complaint and issue arise
• Attend to any questions or queries related to company's product
• Plan and allocate adequate manpower to complete assigned jobs
• Manage purchasing related matters as per customer's queries
• Work closely with Service Engineers for any job task related matters
• Other ad-hoc duties assigned by management

Requirements:

• ITE/ Diploma in Business, Engineering, or any related field
• No experience required
• Good communication and customer service oriented

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Kenneth Tan Guan Quan

EA Personnel Reg No: R1550240

Responsibilities:

• Managing inbound calls in a timely manner
• Maintaining database in Billing and CRM systems
• Assisting in telephony contracting by guiding customers through the buying process
• Following up on calls whenever necessary
• Assist in other ad-hoc duties

Requirements:

• Bilingual skills
• Fluent in English and Mandarin (due to the need to answer enquiries of mandarin speaking customers)
• Professional phone presence (good grammar)
• Possess excellent interpersonal and customer service skills
• Computer skills
• Willing to learn and meticulous
• Able to multi-task
• Self-motivated
• A positive attitude and a strong work ethic required
• Able to commence work immediately or within short notice

Working location:

• Near Jurong East MRT

Interested applicants, please forward your detailed resume with enclosed photograph including your last drawn salary, expected salary and availability to HR.SG@pacificlight.com.sg

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to HR.SG@pacificlight.com.sg, you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

· To assist in answering phone calls and emails

· To attend to customer enquiry, to provide quotation and follow up with customer on PO

· General administrative duties such as filing, data entry and sorting of documents

· To generate DO and job order to production team

· To arrange goods to be delivered to customers and ensure documents have been signed and update the system accordingly

· Other ad-hoc duties as assigned

· Able to work independently

· Able to start work immediately or within a short notice

Summary:

• Salary $2500 - $4000
• Good Company Benefits: Performance Bonus, Incentive Trip, Salary Increment
• Monday to Friday, office hours

Responsibilities

• Understand client's business operation and work closely with client to identify manpower requirement
• Develop and implement talent acquisition strategies
• Create, propose and implement strategic effective hiring channels, procedures or techniques to improve recruitment measures & talent pipeline
• Effectively engage employees with daily operations needs
• Responsible for consolidation of weekly and monthly reports for operations needs and generate statistical report as and when required
• Be the point of contact to deliver value added services to both management and employees
• Others ad hoc duties as assigned

Additional Information:

• Good interpersonal and communication skills
• Ability to work independently as well as a good team player
• Ability to multi-task in a fast-past environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Chong Shun Kee (June)
Registration No: R1984521
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

We transform Industrial Waste into Metals, Minerals, Specialty Chemicals and Energy.

We are seeking spirited Individuals with high positive energy levels. Happy Individuals with a passion for the

Environment and Sustainability. Individuals that want to make a difference. You must be a resourceful problem solver, with excellent people skills. To strengthen of our sales team in customer engagement and sales support.

Job Description

Customer Service Coordination

· Coordinate and liaise with Inter-related departments to fulfil customers' order requirements

· Experienced with customer service coordination

· Responsible for order processing, quotations, generate Delivery order and invoicing

· Assisting customers on sales enquiries via phone and email

· Support sales team in day-to-day operations

· Responsible for following up on enquires and closing the order

· Working closely with sales personnel and providing them with updates when necessary

· Coordinate and monitor deliveries and inventories for customers

· Responsible for reports generation and billing processes

Job Requirement

• Minimum GCE 'O' level / Nitec with at least 1 year of relevant experience
• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in MS Excel, including V-lookup/Pivot

Kindly state your expected salary in your resume. The position offered will be commensurate with the candidate’s experience and suitability.

We are looking for a Supply Chain Assistant to support the Supply Chain Manager in managing local sales and delivery. In this role, you will play a crucial part in overseeing the order fulfilment process and ensuring efficient coordination between local sales and delivery operations.

This position is open for applicants seeking for Work Study Diploma in 2024.

Job Description:

1. Oversee and manage the entire order fulfilment process, ensuring smooth coordination between local sales and delivery.
2. Coordinate with Sales, Production, and Operations departments to ensure timely processing, packing, and delivery of sales orders.
3. Prepare essential documentation, including delivery orders, packing lists, and invoices.
4. Document sales transactions in the SAP system accurately, and handle after-retail sales services.
5. Address customer queries and concerns to enhance overall customer satisfaction.
6. Perform follow-up actions with the finance department to ensure payment is received and close sales
7. Utilize data analytics tools to analyze sales and supply chain performance.
8. Generate insightful reports for continuous process improvement, when required.

Requirement:

1. Diploma, preferably in logistics/supply chain/operations, or equivalent.
2. Meticulous with an eye for detail.
3. Strong communication, organizational skills, and ability to work in a fast-paced environment.
4. Proficient in both verbal and written communication in English and Mandarin to interact with Mandarin/English-speaking clients/stakeholders.
5. Willing to take up ad-hoc duties assigned by the company.
6. Knowledge of SAP will be advantageous.
7. Experienced candidates may be considered for the Supply Chain Executive role.

Job Highlights

1. Job Types: Permanent
2. Working Hours: Mon to Fri 9 am to 6 pm
3. Great learning development opportunities.
4. Work-life balance and positive/friendly working environment.