Total 36 Senior Executive customer service job vacancies in selangor

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

工作内容

1. 负责客户订单相关事宜
2. 维持良好的客户关係
3. ⁠负责处理客户债务对接

工作要求

• 较强的沟通协调能力
• 有一定的抗压能力
• 具有一定的销售经验与技巧
• 精通马来语、英语和华语的听、说、读、写

津貼和福利

• 彈性工作時間（面議）
• 事假
• 開放文化
• 個人發展機會

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

The Customer Relationship Management is responsible building relationship and pipeline for the various sales team whilst providing support to the team Manager.

Job Description:

• Maintain daily operations of the inbound/chat sales channel to ensure business coverage and team SLA.
• Provide floor support and monitor random calls/chats to identify coaching opportunity in order to improve quality, correct errors and upskill sales.
• Assist Sales Manager in team motivation and drive team to meet sales conversion target and maintain team performance KPI.
• Assist in onboarding, regular training and development of new hires.
• Support Sales Manager in planning and successful execution of projects, and manage change effectively.
• Maintaining timely of daily, monthly, and quarterly performance reports for internal and external clients.
• Adhere to task as on-demand basis assigned by supporting the management.

Job Requirements:

• Diploma or Degree in Marketing, Business Administration, Communications, or equivalent
• 2 years experienced in supervising sales team with success track record
• 3 years experienced in Business-to-Business (b2b), phone based sales or any related field
• Proficient in Microsoft Office, Excel and PowerPoint
• Experience with Oracle and Salesforce.com or similar CRM tool, is an added advantage
• Experience handling operations in Shared Service or in a BPO environment is an added advantage
• Fluent in spoken and written English, Mandarin literate is a bonus as the role may require engagement with mandarin speaking client
• Passionate for leadership development and strive toward team success
• Resilience, positive with can-do attitude

Perks & Benefits

• bonus
• annual leave
• medical leave
• allowance
• epf
• socso
• eis

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次出貨的時間範圍要求，並監控每次出貨的每日出貨更新，以便及時、準確地更新客戶或代理商的資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次發貨的時間範圍要求，並監控每次發貨的每日發貨更新，以便及時、準確地向客戶或代理商更新資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

Job Scopes:

-Process customer orders and inquiries in a timely and accurate manner.

-Update delivery information for customers.

-Communicate with multiple parties, including customers, carriers, hauliers, overseas agents, etc., for freight handling and other matters.

-Handle shipping documentation, including import/export, BL, and other documentation.

-Handle cargo documentation, such as LCL and FCL. ( EDO,MANIFEST,GATE PASS,ROT )

-Ensure compliance with customer's Standard Operating Procedure.

-Monitor all jobs, update costs and selling figures accurately and in a timely manner in the system.

-Help to resolve customer and carrier problems and assist in resolving issues.

Job Requirements:

-1-5 years of experience and understanding of logistics field or fresh graduated is welcome

-Effective communication skills and the ability to handle multiple tasks all with an attention to details.

-Strong negotiation skills very important

-Analytical thinking and senses of urgency.

-Ability to cope with repetitive or continuous support queries

-With positive attitude towards difficult situation

-Can start ASAP

Interested please call/whatsapp your resume to Ms. Jamie at 016-261 6820

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Personal leave

客戶關係管理負責為各個銷售團隊建立關係和管道，同時為團隊經理提供支援。

職位描述：

• 維護入站/聊天銷售管道的日常運營，以確保業務覆蓋和團隊 SLA。
• 提供現場支援並監控隨機電話/聊天，以確定輔導機會，從而提高品質、糾正錯誤和提高銷售技能。
• 協助銷售經理進行團隊激勵，推動團隊完成銷售轉換目標並維持團隊績效KPI。
• 協助新進員工的入職、定期培訓和發展。
• 支援銷售經理規劃和成功執行項目，並有效管理變革。
• 及時為內部和外部客戶維護每日、每月和每季的績效報告。
• 堅持依要求完成支援管理層分配的任務。

工作要求：

• 行銷、工商管理、傳播學文憑或學位或同等學歷
• 2年管理銷售團隊經驗並有成功記錄
• 在企業對企業 (b2b)、電話銷售或任何相關領域擁有 3 年經驗
• 精通 Microsoft Office、Excel 和 PowerPoint
• 使用 Oracle 和 Salesforce.com 或類似 CRM 工具的經驗是額外優勢
• 在共享服務或 BPO 環境中處理作業的經驗是一個額外的優勢
• 英語口語和書寫流利，懂普通話者優先，因為該職位可能需要與講普通話的客戶互動
• 熱衷於領導力發展並努力實現團隊成功
• 有韌性，積極進取的態度

津貼和福利

• 獎金
• 年假
• 病假
• 津貼
• EPF
• 社會保險機構
• 埃斯

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[八打靈再也每週工作 5 個工作天]

• 職位：客戶支援行政官。
• 薪資：RM3000-4000。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業實體/客戶提供近三十年的服務。作為提供增值招聘服務的一部分，我們現在正在尋找合適的候選人擔任客戶支援管理官的角色，我們的客戶是八打靈再也首屈一指的忠誠度計劃管理公司。
該職位是全職永久職位，位於八打靈再也工業區第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點
關於工作
作為客戶支援管理官，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。您的角色將透過提供有關忠誠度計劃的準確資訊來及時參與客戶互動。
這個角色節奏很快。作為客戶支援管理官，您將管理客戶忠誠度計劃中的權利和獎勵。您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的職責還包括採購、管理和向客戶提供獎勵。
候選人
我們正在尋找女性候選人來擔任這一角色。她必須至少擁有任何領域的文憑資格，並且具有強大的溝通能力，能夠說流利的英語和國語。會說中文/國語的人會比較有利。除了精通國語外，良好的英語能力也是必不可少的，如果會中文/普通話則更有利。
要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似職位相關的工作經驗。她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式

申請該職位
具有適當經驗和資格的有興趣的候選人應閱讀上述相關工作/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。
或者，候選人可以透過我們的電子郵件將您的履歷直接轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，我們的客戶將在收到申請後立即邀請合適的候選人參加面試。 Chrisjac 將在申請後的一個工作週內聯繫候選人，以安排與我們客戶的初次會面。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

[5-working day week job in Petaling Jaya]

• Position: Customer Support Administration Officer.
• Salary: RM 3000-4000.
• Location: PJ Industrial Area, Section 51, Off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, servicing corporate business entities/clients in Malaysia for close to three decades in staffing industry. As part of providing value added recruitment services, we are now seeking suitable candidates to assume the role of Customer Support Administration Officer with our client who is a premier loyalty program management company in Petaling Jaya.  
The position is a full time permanent role based at their corporate office in Section 51, Industrial Area in Petaling Jaya. Working hours are from 9.00 am-6pm Monday to Friday
About the job
As the Customer Support Administration Officer, you will be managing customer care for their various loyalty programs within the banking and financial institutions. Your role will be attending to customers interactions on a timely basis by providing accurate information on loyalty programs.
This role is fast paced. As the Customer Support Administration Officer, you will be managing customers’ entitlements and rewards within their loyalty program.Your role will be attending to customer interactions on timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. Your role also include procurement and managing and making delivery of rewards earned to customers.
The Candidate
We are looking for female candidates only to assume this role. She must possess at least Diploma qualification in any field coupled with strong communication skills with ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be advantageous. Good command of English is essential besides conversant in BM and advantageous if also Chinese/Mandarin.
To be considered for this role, candidates should have some working experience in jobs related to customer service, tele-marketing, call centre or similar role. She must be computer literate with ability to use MS Office and internet applications

To apply for the job
Interested candidates with the right experience and qualifications should read the relevent job/role descriptions outlined above. Having read this then you should forward your resume with your application for this job for our review.
Alternatively, candidates may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

This role is immediately available and suitable candidate(s) will be invited for interview promptly by our client upon receiving the application. Chrisjac will be contacting candidates within one working week of application to arrange for the initial meeting with our client.

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

[八打靈再也每週工作 5 個工作天]

• 職位：客戶支援行政官。
• 薪資：RM3000-4000。
• 地點：PJ工業區，第51區，Jalan Templer，八打靈再也。

Chrisjac 是一家成熟的招聘公司，在人力資源行業為馬來西亞的企業實體/客戶提供近三十年的服務。作為提供增值招聘服務的一部分，我們現在正在尋找合適的候選人來擔任我們的客戶的客戶支援管理官，該客戶是八打靈再也首屈一指的忠誠度計劃管理公司。
該職位是全職永久職位，位於八打靈再也工業區第 51 區的公司辦公室。工作時間為週一至週五上午 9 點至下午 6 點
關於工作
作為客戶支援管理官，您將管理銀行和金融機構內各種忠誠度計畫的客戶服務。您的角色將透過提供有關忠誠度計劃的準確資訊來及時參與客戶互動。
這個角色節奏很快。作為客戶支援管理官，您將管理客戶忠誠度計劃中的權利和獎勵。您的角色將透過提供有關透過忠誠度計劃獲得的權利和獎勵的準確信息，及時參與客戶互動。您的職責還包括採購、管理和向客戶提供獎勵。
候選人
我們正在尋找女性候選人來擔任這一角色。她必須至少擁有任何領域的文憑資格，並且具有強大的溝通能力，能夠說流利的英語和國語。會說中文/國語的人會比較有利。除了精通國語外，良好的英語能力也是必不可少的，如果會中文/普通話則更有利。
要考慮擔任此職位，候選人應具有與客戶服務、電話行銷、呼叫中心或類似職位相關的工作經驗。她必須具備電腦知識，能夠使用 MS Office 和互聯網應用程式

申請該職位
具有適當經驗和資格的有興趣的候選人應閱讀上述相關工作/角色描述。閱讀完本文後，您應該將您的履歷連同您的職位申請一起轉發給我們審核。
或者，候選人可以透過我們的電子郵件將您的履歷直接轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

該職位立即可用，我們的客戶將在收到申請後立即邀請合適的候選人參加面試。 Chrisjac 將在申請後的一個工作週內聯繫候選人，以安排與我們客戶的初次會面。

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化