Total 69 Senior Executive customer experience manager job vacancies in D14 Geylang, Eunos

• Provide efficient telephone services by answering calls promptly and in a courteous and helpful manner
• Coordinating customer’s order request
• Excellent written and oral communications skills, preferably candidate can speak and understand English, Mandarin, and local dialects to liaise with non-English speaking customer’s requests.
• Should also possess good people skills and a team player
• Possess good decision-making, problem solving and communication skills
• Capacity to manage emotions and maintain an effective team environment
• Able to follow, perform and maintain a good and positive performance
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Patience and willing to go the extra mile to satisfy customers satisfactory
• Daily update of orders into excel
• Any ad-hoc duties as assigned by your Superior

Job Requirement:

• Patience & Meticulous
• Time Management
• Excellent in communication & Interpersonal skills
• Able to work both independently & as a team
• May need to pick up calls and attend to customer's queries during weekends and after working hours
• Immediate Starter

Responsibilities:

- Attend to customer enquiries & feedback

- Sale of SISTIC tickets and gift vouchers

- Support the mall's marketing activities and perform general admin duties

- Any other duties as assigned

Requirements:

- At least 1 to 2 years relevant experience

- Proficient in MS Office

- Pleasant disposition with outstanding communication, problem solving and negotiation skills

- Ability to multi task with high level of initiatives

- Team player with ability to work independently

Brink’s Global Services Pte Ltd is a wholly owned subsidiary of The Brink’s Company (BCO) – an American MNC specialized in secure logistics and risk management.

We are seeking an enthusiastic, meticulous and highly motivated Import & Export Executive (Customer Service) to be a member of the Singapore team to manage inbound & outbound airfreight shipments and liaise with customers, airlines and affiliates across a worldwide network.

Opportunities for development and growth within this challenging environment.

To succeed in this role you must have

• Experience in freight forwarding
• The ability to work confidently and pro-actively in a fast paced environment
• Experience in TradeNet
• Strong customer relations and interpersonal skills
• Good communication skills and fluency in written and spoken English
• A track record of meeting tight deadlines
• 5.5 days work week with alternate Saturday
• Office near Ubi and Kaki Bukit MRT stations
• Annual performance bonus

The vacancy is a permanent Full Time position to be filled immediately.

Interested candidates, please email your resume, current salary, expected salary and availability to: sales.singapore@brinks.com

For further information on Brink’s, please visit www.brinksglobal.com

Brink’s Global Services Pte Ltd is a wholly owned subsidiary of The Brink’s Company (BCO) – an American MNC specialized in secure logistics and risk management.

We are seeking an enthusiastic, meticulous and highly motivated Import & Export Executive (Customer Service) to be a member of the Singapore team to manage inbound & outbound airfreight shipments and liaise with customers, airlines and affiliates across a worldwide network.

Opportunities for development and growth within this challenging environment.

To succeed in this role you must have

• Experience in freight forwarding
• The ability to work confidently and pro-actively in a fast-paced environment
• Experience in TradeNet
• Strong customer relations and interpersonal skills
• Good communication skills and fluency in written and spoken English
• A track record of meeting tight deadlines
• 5.5 days work week with alternate Saturday
• Office near Ubi and Kaki Bukit MRT stations
• Annual performance bonus

The vacancy is a permanent Full Time position to be filled immediately.

Interested candidates, please email your resume, current salary, expected salary and availability to: sales.singapore@brinks.com

For further information on Brink’s, please visit www.brinksglobal.com

Working Hours: 5 days work week, 10 am to 6 pm (2 days work from home)

Salary: $3000 - $4000

Working Location: 36 Kaki Bukit Pl, #01-01 Entrance across Enterprise One carpark gantry, Singapore 416214

Job Description:

Our eCommerce business depends on you in providing the best service to customers, and in terms of best service - we are looking for someone who understands what customer wants instinctively and is able to cleverly solve customers problems while balancing the company's interest.

What a typical day-to-day looks like:

• Replying and following up on tickets via Zendesk
• Check for new orders and send orders to logistics
• Follow up of delivery status with logistics
• Assist customers with modifications of orders or refunds
• Assist to arrange disposal or donation of returns
• Suggesting improvements on existing processes

What kind of person would do well in this role:

• Able to remain calm in troubled situations with customers
• Able to instinctively understand customer's problems
• Enjoys solving new situations with clever solutions
• Enjoys working with fast moving, effective and efficient colleagues

What qualifications you would need:

• Ability to show that you can understand customers well
• Capable of typing English well.

Location: Geylang Bahru

Working day: 5.5 days/ week, Alt Saturday

Responsibilities:

• Job scheduling for operations personnel
• Ensuring timely task completion
• Manage customer communications and paperwork
• Maintain inventory records.
• Coordinate with customers on job logistics
• Overseeing installation teams' logistics, and addressing customer service calls.

Requirements:

• Minimum 2 years relevant working experiences.
• Attention to detail and ability to monitor progress
• Proficiency in Microsoft Office
• Ability to communicate clearly and effectively with customers

Job Summary

This role is responsible for ensuring the smooth daily operation of the reception area. As the first point of contact, creating a welcoming yet professional image of the company will be vital to this position. In addition, the role will include office management and administration duties.

Job Responsibilities:

Office Management

• Be the brand ambassador for Compass Singapore office including receiving guest and managing the phone system with good telephone etiquette.
• Manage office and pantry/ meeting room management including purchases, inventory management and office upkeep, season parking, landlord management, mails management, and local and overseas delivery.
• Provide facilities management support for efficient and effective delivery of logistics and support services to the office environment.
• Provide office equipment order, tracking and invoices processing together with Finance, including seeking approval.
• Be the main point of contact for general vendors management relating to admin like FCM and any relevant office vendors.

Calendar Management

• Provide secretarial support and manage top management calendar and meetings (Managing Director, Singapore).
• Support travel arrangement and local and overseas claims for MD and Directors level (if needed)
• Support management presentation and reporting.
• Support other Directors claims (if any/ as needed).

Employee Engagement

• Support employee engagement activities and planning together with Head of HR.
• Propose ideas and execution of corporate events.
• Support Townhalls and any relevant office events and initiatives.

Human Resources

• New hires set up including face biometrics and tracking.
• Support human resources admin support like Online Foreign Worker Address Service (OFWAS).
• Work with Operations on uniform issuance for new hires.
• Support total company training registrations and any related HR operations/ administration duties

Health and Safety Responsibilities:

• Follow Compass health, safety and security procedures including reporting any incident in the office to Head of HSE and Head of Human Resources.
• Maintain safe personal presentation standards in the office including as the appointed Fire Warden and First Aider for office.

Job Requirements:

• Minimum 3 year of related experience
• Diploma above qualification or relevant working experience
• Good phone etiquette skills
• Good communication skills – written and verbal
• Ability to be resourceful, self-motivated and proactive in dealing of issues that may arise
• Proficient in office applications
• Team player and self-motivated
• Ability to work in a team and independently
• Ability to maintain confidentiality of data and information

The Opportunity

The incumbent is required to re-engineer existing systems, provide solutions to integrate multiple platforms, provide technical support to maintenance team, support system testing and commissioning and compile operation manuals for systems and be involved in Customer Care Pre/Post-variation order activities.

Responsibilities

• Perform off site survey with clients to capture essential requirements
• Re-engineer existing systems by analysing and identifying areas for modifications / enhancements
• Provide solutions to integrate multiple platforms and hardware e.g. CCTV, security card access
• Compile operation manuals by liaising with principal suppliers and maintenance teams on performance of systems on site
• Provide on-site technical support for variation orders received by Projects Delivery and Customer Care department
• Support maintenance testing and commissioning by drafting specific tests and commissioning plans
• Resolve technical issues by coordinating with both internal team and external vendors to meet client requirements
• Support of monthly maintenance projects and ensure timeline is met

Requirements

Essential:

• A Diploma / Degree in Electrical / Electronics / Engineering / IT
• Possess analytical and problem solving abilities
• Good customer management and communication skills
• Good technical knowledge
• Outspoken and people-orientated
• A good team player with the ability to multi-task
• Driven, self-motivated and ability to work independently
• Resilient and persistent
• Training will be provided

You will report to the Business Development Manager and will assist to answer questions from customer about our company’s products and/or services.

Delivering information about our company’s offering, understanding potential customer’s needs to pitch for new sales and support existing customers by helping them to resolve their service issue, determining the root cause, rectifying the necessary and explanation or addressing the matter when required.

Contact relevant internal stakeholder to rectify and then clarifying with customer, quickly escalating the situation internally for customer if necessary, and follow up with internal stakeholder and customer until customer issue has been resolved.

Responsibilities

• Coordinate for sales team by managing schedules, filing confidential documents and communicating important and relevant information.
• Price update to internal stakeholders and system. (Monthly, quarterly or new model)
• Update sales performance (weekly) and record sales department KPI
• Generate reports (Weekly & monthly basis)
• Communicate and coordinate with internal departments on sales planning
• Respond promptly to customer inquiries, manage all incoming customer queries, issues or grievances with patience, positivity and professionalism over the phone and/or via emails;
• Keep records of customer interactions, record details of inquiries or complaints and actions taken by relevant colleagues;
• Follow up to ensure that appropriate actions were taken on customers' issues or requests and that customer issue has been revolved successfully;
• Report unresolved customer grievances or special requests to Business Development Manager for further investigations
• Any other ad-hoc duties.

Requirements

• Candidate must possess at least Professional Certificate / O’ Level / NITEC or recognised diploma in a related field;
• Minimum 1 year of experience in similar position;
• Experience in international movements of goods, freight forwarding or logistics industry would be an added advantage;
• Excellent communication skills; proficiency in Microsoft Office applications
• Mature, detail oriented & well organized; able to work independently with minimal supervision;
• Good team player, positive attitude and willing to learn;
• Skilled in working cross culturally and in developing relationships with colleagues;
• Preferably Junior Executive Level

You will report to the Business Development Manager and will assist to answer questions from customer about our company’s products and/or services.

Delivering information about our company’s offering, understanding potential customer’s needs to pitch for new sales and support existing customers by helping them to resolve their service issue, determining the root cause, rectifying the necessary and explanation or addressing the matter when required.

Contact relevant internal stakeholder to rectify and then clarifying with customer, quickly escalating the situation internally for customer if necessary, and follow up with internal stakeholder and customer until customer issue has been resolved.

Responsibilities

• Coordinate for sales team by managing schedules, filing confidential documents and communicating important and relevant information.
• Price update to internal stakeholders and system. (Monthly, quarterly or new model)
• Update sales performance (weekly) and record sales department KPI
• Generate reports (Weekly & monthly basis)
• Communicate and coordinate with internal departments on sales planning
• Respond promptly to customer inquiries, manage all incoming customer queries, issues or grievances with patience, positivity and professionalism over the phone and/or via emails;
• Keep records of customer interactions, record details of inquiries or complaints and actions taken by relevant colleagues;
• Follow up to ensure that appropriate actions were taken on customers' issues or requests and that customer issue has been revolved successfully;
• Report unresolved customer grievances or special requests to Business Development Manager for further investigations
• Any other ad-hoc duties.

Requirements

• Candidate must possess at least Professional Certificate / O’ Level / NITEC or recognised diploma in a related field;
• Minimum 1 year of experience in similar position;
• Experience in international movements of goods, freight forwarding or logistics industry would be an added advantage;
• Excellent communication skills; proficiency in Microsoft Office applications
• Mature, detail oriented & well organized; able to work independently with minimal supervision;
• Good team player, positive attitude and willing to learn;
• Skilled in working cross culturally and in developing relationships with colleagues;
• Preferably Junior Executive Level

Job Description -

• Secure retail and corporate rentals.
• Activating of replacement car for AIG insured and following up on due date for returning.
• Provide timely, consistent and accurate information to external customers.
• Ensure accurate processing of rental workflow through Fleetnetics.
• Furnish accurate driver particulars to respective authority for summons.
• Prepare quotation, tender, process monthly renewal, collect payment for Corporate accounts.
• Handle PRAC technical/breakdown such as vehicle unable to start, accident etc. Escalate promptly to operations/manager for follow up as appropriate.
• Handle cash and credit transactions accurately and securely.
• Work with operations to maximize fleet utilization.
• Establish and maintain professional and effective communication with external customers.
• Ensure tidiness and cleanliness of the reception area to create a pleasant and welcome environment for walk-in customers.
• Seek immediate assistance from relevant colleagues for issues that cannot be resolved within the department, or escalate promptly to the manager as appropriate.

Requirements -

• Applicants with no prior experience are welcome!
• Candidate must possess at least an "N" Level or Diploma in any field.
• Good knowledge of MS Office
• Good communication and problem solving skills.
• Meticulous, presentable, patience,and customer service oriented.
• Good command of English and Mandarin (to liaise with Mandarin speaking associates)
• Preferably with valid class 3/3A driving licence.
• 5.5 Days work week
• Able to start work within short notice.
• Priority will be given to Singaporeans

Our client is seeking a vibrant Customer Service Executive to join their team.

Job Scope

• Addressing customer inquiries on airfreight services, rates, schedules, and documentation.
• Coordinating internally for smooth shipment processing.
• Managing booking, pickups, and tracking for customers.
• Resolving customer complaints promptly and professionally.
• Ensuring compliance with airfreight regulations and customs.
• Updating milestone events promptly.
• Maintaining accurate records of interactions and shipments.
• Collaborating with operations to enhance service.
• Communicating delays or issues to customers

Requirement

• Applicant should have an experience of 2 to 3 years in the freight forwarding industry
• Minimum education level of O Level / Diploma in any discipline

Other Details

• Location: The Signature @ Changi Business Park
• Salary Range: S$3000 to S$4000
• Working days: Monday to Friday (8.30am to 5.30am) / Alternate Sat (8.30am to 12.30pm)

Interested candidate may send your resume to evan@alignrecruitment.com.sg for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

We are looking for someone who is 100% customer-oriented, empathetic, and filled with positive energy to join our team. You will be key to making tens of thousands of people happy and satisfied customers! Sounds like a tall order? It isn't!

Simply reply to our customers promptly and give them your listening ear.

That's it really!

Responsibilities:

• You will spend most of your time answering email enquiries from the public and members. Calls are usually handled by another department.
• When required, call our members to better understand their requests.
• When the need arises, help attend to online chat/social media requests.
• Support marketing efforts by making outbound calls.
• Communicating and coordinating with internal departments at all levels.
• Assist the supervisor to plan and manage team members
• Provide the team members with guidance and assistance
• Perform any ad hoc duties assigned by supervisor

Requirements:

• Must possess excellent spoken and written English and the ability to speak other local languages is a plus (to liaise with customers)
• Familiarity with computer, cloud and mobile applications is a MUST
• Having a class 3/3A/2B/2A/2 license would be a strong plus
• Basic computing proficiency in office applications
• Priority will be given to Singaporeans

Roles & Responsibilities

• Prepares and respond to customer inquiries by studying products, services, and customer service processes.
• Co-ordinate and monitor shipments with contractors and vendors and update both internal & external stakeholders.
• Engage in departmental discussions to resolve customer issues pertaining to operations, customer service or any other sales-related issues.
• Assist on day-to-day logistics & fleet related operations (import-export clearance, documentation, expediting, M&R, inventory control etc.)
• Performs data entry, opening & closing of files and costing preparation subsequent to invoice generation.
• Assist in the preparation of RFQ, Pricing & Quotations.

Requirements

• Degree education in Logistics or possesses a Chemistry background.
• Relevant work experience in the Logistics or Transportation field with no less than 3 years in the related industry is a must
• Experience in tank freight operations, fleet control & management & Tanks leasing.
• Technical knowledge and experience in handling M&R of ISO Tanks.
• Knowledge of DG cargo including IMDG/IATA is a must.
• Able to make tradenet declaration and familiar with Certificate of Origin
• Japanese speaking is a must.
• Able to start work immediately will have an added advantage

Job Descriptions:

- Coordinate and arrange day-to-day operations and transactions for freight forwarding and other related activities

- Manage job file creation, costing, and other data entries

- Communicate and coordinate with stakeholders

- Handle and resolving disputes with client/agent

- Ensure proper and timely billing/closing of all job files

Qualifications and Requirements:

- 1-2 years in the related field is required

- Possess excellent communication and interpersonal skills

- Able to work independently, meticulous, self-motivator, and a team player

- Able to cope in a fast-paced environment

- Proficient with Microsoft Office Suite or related software