Total 777 customer experience manager job vacancies in Education / Training category in Malaysia

Position: Operations Manager

Job Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art center, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centers.

Key Responsibilities:

• Develop, implement, and optimize operational plans, policies, and procedures to enhance the center's efficiency and effectiveness.
• Lead the planning and execution of the new center opening, including facilities setup, recruitment, training, inventory, marketing, and coordination with various teams.
• Collaborate with cross-functional teams to ensure a successful launch, adhering to timelines and budgets.
• Oversee the maintenance, cleanliness, and functionality of the art center's facilities, including classrooms, studios, equipment, and common areas.
• Coordinate repairs, upgrades, and renovations as needed.
• Ensure optimal stock levels, quality control, and cost-effectiveness.
• Recruit, train, mentor, and manage staff across various departments, including front desk, maintenance, events, and facilities management.
• Foster a positive work environment, encourage teamwork, and address employee concerns.
• Maintain a welcoming and organized environment for students and visitors.
• Oversee customer interactions, handle inquiries, and address feedback to enhance the overall experience.
• Collaborate closely with other departments, including sales, marketing, education, and finance, to align strategies and achieve overall business goals.

Qualifications and Requirements:

• Proven experience in operations management
• Strong leadership skills, with the ability to motivate and manage diverse teams.
• Excellent organizational, problem-solving, and decision-making abilities.
• Effective communication, negotiation, and conflict resolution skills.
• Proficiency in MS Office
• Flexibility to work evenings, weekends, and attend special events as needed.
• Creativity, adaptability, and a passion for the arts are advantageous.

Other Information:

Working day: 5/6 days work week, including weekends
Working Location: Report to HQ at Jb Setia Tropika but needed to travel to various branches

Employee Benefits and Perks:

• Comprehensive training will be provided.
• Enjoy planned annual leave, public holidays, bonus holidays, medical leave, maternity leave, and paternity leave.
• Engage in staff bonding activities like the Annual Dinner, Award Ceremony, Team Building, and Personal Development Growth Training.

Incentives and Rewards:

• Earn full attendance incentives and grooming incentives.
• Qualify for company trips and avail of complimentary art courses for your children.
  Benefit from staff discounts.

Government Statutory and Security:

Contributions to EPF, SOSCO, EIS, and other government statutory requirements.

Career Growth:

Opportunities for career advancement and promotions within the organization.

We regret to inform you that only shortlisted candidate would be notified.

By submitting your personal data and/or resume, you give consent to collect, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements: 

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

1. Commission and bonus
2. Allowance (travel stipends, transportation, etc.)
3. Nearby public transport
4. Central location
5. Casual dress code
6. Free snacks / Happy hours
7. Regular team activities
8. Medical insurance
9. Personal leave
10. Personal development opportunities

職位：營運經理

職位概要：營運經理負責監督藝術中心的日常運營，確保其平穩且有效率的運作。該角色涉及管理員工、設施、活動和後勤，還包括協調新中心的成功開幕。

主要責任：

• 制定、實施和優化營運計劃、政策和程序，以提高中心的效率和效力。
• 領導新中心開幕的規劃和執行，包括設施設置、招募、培訓、庫存、行銷以及與各個團隊的協調。
• 與跨職能團隊合作，確保成功啟動，並遵守時間表和預算。
• 監督藝術中心設施的維護、清潔和功能，包括教室、工作室、設備和公共區域。
• 根據需要協調維修、升級和翻新。
• 確保最佳庫存水準、品質控制和成本效益。
• 招募、培訓、指導和管理各部門的員工，包括前台、維修、活動和設施管理。
• 營造積極的工作環境，鼓勵團隊合作，並解決員工的擔憂。
• 為學生和訪客維持一個熱情且井然有序的環境。
• 監督客戶互動、處理查詢並解決回饋，以增強整體體驗。
• 與其他部門（包括銷售、行銷、教育和財務）密切合作，以協調策略並實現整體業務目標。

資格及要求：

• 豐富的營運管理經驗
• 強大的領導能力，能夠激勵和管理多元化團隊。
• 優秀的組織、解決問題和決策能力。
• 有效的溝通、談判和解決衝突的能力。
• 熟練使用 MS Office
• 可以靈活地在晚上、週末工作，並根據需要參加特殊活動。
• 創造力、適應力和對藝術的熱情是有利的。

其他資訊：

工作日：每週工作 5/6 天，包括週末
工作地點： 到 Jb Setia Tropika 總部報到，但需要前往各分行

員工福利和津貼：

• 將提供全面的培訓。
• 享有計畫年假、公共假期、獎金假期、病假、產假、陪產假。
• 參與員工聯誼活動，如年度晚宴、頒獎典禮、團隊建立和個人發展成長訓練。

激勵和獎勵：

• 獲得全勤獎勵和美容獎勵。
• 有資格參加公司旅行並為您的孩子提供免費藝術課程。
  享受員工折扣。

政府法規和安全：

符合 EPF、SOSCO、EIS 和其他政府法定要求的供款。

職業發展：

組織內職涯發展和晉升的機會。

我們遺憾地通知您，只有入圍的候選人才會收到通知。

透過提交您的個人資料和/或履歷，您同意本公司收集、使用和揭露您的個人資料和/或履歷，以便公司處理和管理與此職位申請相關的目的。

Victim Support is looking to recruit a Research & Lived Experience Officer (RLEO), with a background in research and/or in coordinating a lived-experience forum, to lead on a project to provide feedback and insight on products related to victims. This role is offered on a fixed term basis for 12 months working four days a week (possibility of full time can be discussed), to start as soon as possible.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

Victim Support (VS) is the leading independent charity in England and Wales for people who have been affected by crime and traumatic incidents. Understanding the experience and needs of victims and witnesses of crime is central to the charities' aims and vision.

As a Research & Lived Experience Officer you will have the opportunity to capture the voice of victims and promote evidence based recommendations to improve the experience of victims in the criminal justice system. You will be a part of a small but enthusiastic research team, while also having the opportunity to lead your own project.

You will have the opportunity to recruit participants and manage a Lived Experience Engagement Forum, and to regularly engage, build and maintain close relationships with the forum's participants. You will also need to conduct workshops/focus groups to collect feedback and insights from the participants on various products and procedures, and produce summaries of this feedback.

To be successful in the role you will need to have proven experience in recruiting vulnerable people to take part in research activities and conducting workshops or focus groups and interviews. Experience in writing and analysing surveys is an advantage. You will also have excellent interpersonal skills and an ability to work independently, as well as experience of working in partnership with various stakeholders. Having knowledge of victims of crime is desirable, but not essential.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Duties:

• Perform frontline operations: registration, appointment scheduling, medication dispensing, and cashier duties.
• Attend to walk-in patients and phone inquiries, provide explanations and chaperoning.

Requirements:

• Customer service oriented
• Comfortable with speaking to people
• Min. Nitec / Higher Nitec/ Polytechnic Diploma

Benefits:
• Competitive salary package

• Opportunities for career advancement and professional development

• Supportive and collaborative work environment

• Comprehensive training and on-the-job learning opportunities

• Employee benefits such as healthcare coverage and leave entitlements

If you are passionate about making a positive impact in the healthcare industry, Apply now or email to bioscience@recruitexpress.com.sg

Jonathan Lim Jia Xiang
Recruit Express Pte Ltd EA
Licence No: 99C4599
CEI Registration Number: R22110657

JOB DESCRIPTION

Are you passionate about making an impact in the education sector? Do you thrive on achieving sales targets, building customer relationships, and providing exceptional service? United Language Centre (ULC), a leading language school and expat community hub in Singapore, is looking for motivated individuals to join our team as Education Consultants cum Customer Service Representatives.

As part of our team, you will play a crucial role in connecting with expats, guiding them through their language learning journey, and providing outstanding support to our students and educators. If you're enthusiastic, results-driven, and eager to make a difference, we want to hear from you!

Responsibilities:

• Proactively engage with prospective students and their families to understand language learning needs and goals.
• Present and promote diverse language programs, assessing proficiency levels, and recommending suitable courses.
• Generate leads, meet sales targets, and ensure smooth enrollment processes.
• Maintain student relationships, manage credits, and coordinate lesson schedules.
• Collaborate with educators, sales, and marketing teams to enhance customer experiences.
• Stay updated on industry trends and contribute to sales strategies and campaigns.
• Stay up-to-date with industry trends and competitor offerings to position ULC as the preferred language education provider
• Participate in sales meetings, training sessions, and professional development activities to enhance sales skills and product knowledge

Requirements:

• Proven track record in sales/customer service, preferably in education or language training.
• Strong communication, negotiation, and organizational skills.
• Self-motivated, results-oriented, with a passion for customer satisfaction.
• Proficiency in Mandarin & English; additional language proficiency is a plus.
• Experience with Hubspot CRM systems or sales software is an advantage

What We Offer:

• Competitive base salary with an attractive commission structure, rewarding your sales achievements
• Opportunities for career growth and advancement within a rapidly expanding organization
• Ongoing training and professional development programs to enhance your sales skills and knowledge
• Collaborative and supportive work environment, fostering teamwork and sharing of best practices
• Make a positive impact on students' lives and contribute to their language learning journey

Join our dynamic team and embark on an exciting sales & customer service career with United Language Centre!

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

The prospect is expected to conduct quantitative and qualitative research as well as provide leadership and guidance to junior team members in the analyses of findings to address issues of concern to businesses. Amongst others, these include curating both primary and secondary data to support evidence-based output, deriving insights and business implications from data, and managing the conduct of research across geographical markets and business subject matters.

Job responsibilities:

• Provide leadership and guide the other member(s) of the team to identify, analyse and address issues of concern to businesses.
• Gather feedback to understand and identify the needs, concerns and future plans of businesses through surveys, quick polls and focus group discussions.
• Plan and manage the conduct of research in different geographical markets and a broad range of issues related to internationalisation, with the ability to chart trends and track indicators across markets. This includes planning and managing the conduct of internationalisation surveys.
• Conduct research and analysis on issues of concern facing significant segments of SMEs and the wider business community.
• Conducting workshops and focus group discussions, including the conduct of qualitative interviews and documenting case studies to showcase successful SMEs and provide guidance on best practices.
• Producing topical research reports, newsletters, economic write-ups and commentaries, and other in-depth market studies.
• Engage and work with the business community and relevant stakeholders to identify policies and programmes that should be put in place or changed to create a more pro-enterprise environment.
• Collaborating and liaising with government agencies, think-tanks, trade associations, business chambers and the business community at large.
• Work closely with respective business units (especially those related to internationalization) to understand and distil key areas of interest and concerns.
• Presentation of findings to Council members and other internal and external stakeholders at relevant platforms.

Job requirements

• Degree in Economics, Statistics, Finance, Business or a related discipline.
• 6-8 years of work experience, with more than 5 years of work experience in a research or policy formulation role.
• Strong analytical, consultation, facilitation, planning, research and presentation skills.
• Knowledge in the use of any of the following data science tools would be looked upon favourably: SPSS, Power BI, Tableau, R, SPSS and Python.
• Ability to present research and data findings in an easily understandable format that appeals to the business community.
• Strong written and communication skills, with the ability to effectively engage and reach out to external stakeholders and businesses at various levels.
• Proficient in organising, facilitating and leading focus group discussions and in-depth interviews.
• Have a good understanding of our Government’s policies, programmes and schemes for businesses as well as government regulations that impact businesses and have a passion in helping Singapore businesses.
• Comfortable in handling multiple tasks and projects.
• A self-starter and an effective team player.

Responsibilities:

• Confidently lead a small team of Researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

Requirements:

• Bachelor in Mathematics, Engineering, Business, Science, Computing, or any numerical fields preferred
• At least 6 years of working experience, with leadership roles in market/consumer/social research
• Have strong quantitative skills, confident and excellent interpersonal skills to deal with different stakeholders
• Analytical with attention to details and a team player
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel

Interested candidates, submit your resume in MSWord to cv.get@recruithaus.com.sg or contact 62251232

Training Program Development:

• Design and develop comprehensive training programs aligned with the organization's objectives and employee development needs. This involves conducting training needs analysis, creating training materials, and implementing training initiatives.

Learning Delivery:

• Facilitate and deliver training sessions, workshops, and seminars to employees at various levels within the organization. This includes both in-person and virtual training delivery using appropriate instructional techniques and technologies.

Content Creation:

• Develop engaging and interactive training content, such as presentations, e-learning modules, videos, job aids, and other supporting materials. Ensure that the content is up-to-date, relevant, and tailored to the target audience.

Learning Management System (LMS) Administration:

• Manage the organization's learning management system, including uploading and organizing training materials, tracking employee progress, generating reports, and maintaining the system's functionality.

Performance Evaluation:

• Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.
• Analyse feedback and data to make recommendations on training modifications or new initiatives.

Talent Development:

• Collaborate with managers and HR Team to identify high-potential employees and create individual development plans.
• Provide guidance and support to employees in their professional growth, including recommending relevant learning opportunities and resources.

Training Needs Analysis:

• Conduct periodic assessments of the organization's training needs based on business objectives, industry trends, and individual performance gaps.
• Use data-driven insights to identify areas where learning and development interventions can enhance employee skills and performance.
• Stakeholder Collaboration:
• Collaborate with various stakeholders, such as subject matter experts, department heads, and senior leaders, to identify training requirements, gather content, and ensure alignment with organizational goals.

Training Manager

Job Description

The Leadership Institute is a registered Private Educational Institute (PEI) in Singapore, and we are currently looking for a Training Manager for our Programmes.

About Us

Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity, and hands-on experience have always been at our core, and we’re proud of learners who have grown, learned, and created with us each passing day.

Our founding team in Singapore sees the institute as a unique petri dish to nurture homegrown talents to flourish in a diverse and capricious global market.

The Leadership Institute is structured into 2 divisions:

1. Adult Education (SkillsFuture Singapore and the Institute of Banking and Finance)

2. Future Skills and Technology (Young Adults)

ROLE AND RESPONSIBILITIES

1. Organisational representation for SkillsFuture Singapore and The Institute of Banking & Finance training and learner compliance and correspondence

2. Trainer and Teacher Management and Scheduling:

• Experience managing a team of diverse associate trainers and teachers
• Lead the recruitment and training of trainers and teachers
• Schedule trainers and teachers for classes
• Ensure trainer quality during class time to ensure that SSG funding requirements are met

3. Marketing Management

• Marketing Agent Management:

a. Liaise with agents for class schedules and learners list

b. Onboard new agents to our SOPs on their learner registration

c. Ensure agent compliance with SSG WSQ marketing standards and guidelines

• In-house marketing team management

4. SSG and IBF Compliance

• Full responsibility for Learner registration and compliance for filing with SSG
• Manage class registration via Skilleto and TPGateway
• Ensure all documents are filed as per SOP for SSG audit purposes
• Attendance taking and class payment collection
• Training grant submissions and tracking
• Full filing and documentation of processes
• Ensure SSG Compliance

5. LMS & eLearning Management

• Ensure that learners meet their required eLearning hours
• Enrol learners into the eLearning LMS

6. Train and mentor junior team members

REQUIREMENTS

• Prior experience managing WSQ and SSG programmes and training an asset

• Must be fast learner with new SSG requirements and systems

• Degree preferred but not required. Minimum GCE A levels or Polytechnic Diploma

• Independent worker and self-starter

• Able to lead teams when necessary

• Must be tactful and respectful

Interested candidates, please submit your CV to info@leadershipinstitute.sg

We are sorry and regret that only shortlisted applicants will be notified.

Business Development

· Execution of local market education strategy as per brand strategy and alignment.

· Drives salon business development and brand positioning via trainings on product, services and soft skills.

· Uphold brand values and 7K standards to drive strong brand love and luxury mindset with internal and external stakeholders across all execution.

· Lead the conception and adaptation of new education and training projects beyond current product and services. This includes additional brand-led initiatives and division’s education projects.

· Conduct education sessions for direct-to-consumers via Live/recorded sessions on online platforms and business partners events / masterclasses.

· Identify opportunities and/or gaps, analyze in-salon market share & work closely with brand and commercial team to uplift salon’s productivity

· Education content materials: translation of related materials to local language, vetting through of product and service menus, script preparation for direct-to-consumer education and support to brand on product and services related content.

· Routing plans: 60% on-trade and 40% classes (offline and online).

· Monitor competition and report on market initiatives.

· Build and maintain strong partnerships with network of Care Coaches and Stylists.

Training Excellence

· Create structured training modules and schedules to ensure efficiency and productivity to reach out to targeted trainees to all channels of distribution, including but not limited to Sephora, Salons and Marketplaces.

· Track performances and efficiency of education sessions accordingly to brand and global KPIs.

· Execute trainings for internal stakeholders in-line with brand initiatives.

· Drives usage and manage local content on Access (online education platform).

PROFESSIONAL & TECHNICAL COMPETENCIES

EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE

· Master brand identity and knows sense of purpose

· Masters fundamental knowledge : products, categories, gestures, sales and service

· Master competition, market, clients, and trends knowledge

DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION

• Elaborates service & retail education plans aligned with business priorities

• Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience

• Pilots & monitors Retail Education's Efficiency

DESIGNS,TRANSMITS & EMPOWER

• Designs appropriate learning solutions for Customer Experience

• Delivers & transmits Education Contents • Provides personalized follow-up & coaching

• Animates learning communities with passion

ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

• Fosters empathy

• Knows customer profiles & transmits customer centricity

• Continuously elevates services standards and POS execution according to brand specificities

OTHERS

· Strong training capabilities to conduct engaging training sessions both online and offline

· Strong sense of luxury

· Experience in professional hair industry is a plus, but not necessary

· Digitally savvy. Knowledge and expertise in the latest gear, social apps, editing programs, equipment to do online trainings/livestreaming

· Competent on Microsoft office suites and social media apps

· Strong team player and collaboration spirit

· Able to conduct training sessions effectively in English and Mandarin

L'ORÉAL COMPETENCIES

· INNOVATOR

· STRATEGIST

· PEOPLE DEVELOPER

· INTEGRATOR

· ENTREPRENEUR

Gym Training Manager provide personal training and fitness instruction to individuals and groups at our fitness center. You’ll be a part of our clients’ journey from start to finish, assessing their goals, creating exercise routines tailored to their needs, and monitoring their progress.

Responsibilities

• Determining clients’ exercise needs

• Assigning fitness activities and revising when needed

• Instructing and motivating clients

• Identify the clients’ fitness level and health

• Oversee completion of exercise routines

• Track clients’ physical progress

• Modify exercise plans based on needs, potential injuries or health issues

• Conduct individual and group fitness training sessions

• Adopt a holistic training approach (e.g. cardiovascular exercise, strength)

• Oversee the use of fitness equipment to ensure clients exercise properly and safely

• Handle nutrition and health-related questions

• Refer to and promote fitness packages and plans

• Carry out First Aid and CPR if needed

• Follow safety and hygiene guidelines

Skills and Qualifications

• Broad knowledge of physical exercise and human physiology, with the ability to determine appropriate workout plans according to individual needs and goals

• Strong motivational presence and enthusiasm for helping clients achieve their fitness goals

• Passion for fitness and health

• Positive attitude and excellent interpersonal skills

• Physical ability and stamina to demonstrate exercise techniques accurately over long periods of time

• In-depth knowledge of gym equipment, machines, and fitness techniques

To be responsible for the training, quality and development needs of the Hotel.

KEY RESPONSIBILITIES:

• Ensure that all new employees attend the Hotel Orientation program

• Conduct training needs analysis of the hotel and departments.

• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.

• Design, produce and implement training programs to meet specific department/hotel needs.

• Establish a training library of books, videos, journals and resources to assist trainer and staff development.

• Prepare and administer the training calendar on a regular basis.

• Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach-led.

• Conduct audit based on Marriott Brand Standards.

• Facilitate management training programs.

• Source and obtain specialist assistance to conduct training when needed.

• Monitor all training activities conducted on and off site.

• Liaise with educational institutions conducting hospitality training courses.

• Maintain an up to date record of suppliers of training resources.

• Administer the training budget and purchase training materials as required.

• Ensure that all associates comply with the Marriotts Brand standards.

• Ensure compliance with legislated health and safety requirements within the workplace.

• Manage the administration of trainees and apprentices on the property.

• Organise employees welfare activities.

• Take telephone inquiries regarding employment prospect and give appropriate advice.

• Conduct processing of correspondence and other documents for the HR Department.

• Assemble new employee files including all necessary forms and information.

• Assist with staff queries regarding name badges, letters of introduction etc.

• Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.

Hays Education are working with Outwood Academy Carlton, who are seeking to appoint a School Learning Manager. They are looking for someone with the drive to contribute to an atmosphere of respect, recognition, optimism, celebration and mutual support within the Academy, which promotes equality within and values the diversity of the school community.

You will be required to work closely with the Deep Support Team to support the provision for students who need help to overcome barriers to learning and to develop their full potential, as well as supporting the Vice Principal and the Deep Support Team.

Outwood Academy Carlton places students at the centre of everything it does, with a focus on creating a culture of success, a positive climate for learning, increased student attainment and social and emotional development.

Outwood Academy Carlton seeks applications from outstanding applicants with integrity, imagination and energy for this rewarding role.

You will be required to support learning through the use of data, strategic intervention and monitoring in order to maximise student attainment. You will monitor all students in the year group, until they leave the academy in Year 11, both academically and pastorally. You will work closely with the Inclusion Team and the Vice Principal Deep Support on Intervention Strategies to support the academic achievement of all students. Your role will have emphasis on intervention and student tracking throughout the day using the school's "Praising Stars" system. You will attend case conferences and other meetings regarding students in your year alongside preparing referrals and reports for those students identified as needing intervention.

You will contribute to an atmosphere of respect, recognition, optimism, celebration and mutual support in the school which promotes equality within, and values the diversity of the school community.

The successful candidate will monitor all students in the assigned year group, both academically and with behavioural issues and will need to have a good understanding of the wide range of problems experienced by vulnerable students.

Achieving Academy status in February 2016 as part of the Outwood Grange Academies Trust, Outwood Academy Carlton is going from strength to strength. Based in the attractive village of Carlton, they offer an exceptional education and are enjoying significant improvement across every key measure and in every subject. They were delighted to receive a 'good' judgement in their January 2019 Ofsted inspection. Inspectors recognised that "Staff morale is high" and that "A well-considered programme of professional development ensures that staff continuously improve their skills and knowledge".

They promote a culture of high expectation and foster a highly positive environment of respect, recognition and mutual support. They promote equality and value diversity. All staff roles contribute to this ethos.

You will be joining a highly regarded Trust that prides itself on a strong shared vision, innovative practice and effective organisation. They guarantee every member of staff CPD and development opportunities and various routes for career progression within the Trust.

Outwood Grange Academies Trust is committed to safeguarding and promoting the welfare of children. All appointments are made in accordance with safer recruitment practices and the statutory guidance in Keeping Children Safe in Education. Online checks will be carried out on all shortlisted candidates, and all appointments are subject to an enhanced DBS check, satisfactory references and checks regarding suitability to work with children.

Please ensure within your application that your employment and education history are listed in chronological order with any gaps explained.

Advertisements will close at 12 noon, either on the advertised closing date, or the day the decision has been taken to close the advertisement early.

To view the job description click https://drive.google.com/file/d/1vAI4r6HQsLxvNmuyoYgoZuoKxbj_pFnp/view?usp=drive_link
To view the person specification click https://drive.google.com/file/d/1Tj7zp725mfMHEZDrviFHxKSAq1AR5yj0/view?usp=drive_link
This vacancy is being managed by our Recruitment Partner at Hays. If you wish to discuss this post or arrange a visit to the school, please contact Adele Roberts our Recruitment Partner at Hays by using the expression of interest link below or call 0114 2721470 or 07395 244782 or email:

Hays Expression of Interest Form
Closing Date: Tuesday 23 April 2024
ABOUT OUTWOOD
EMPLOYEE BENEFITS - WHAT DO WE OFFER AS AN EMPLOYER?
Outwood Grange Academies Trust supports colleagues by funding an extensive range of accredited training courses and apprenticeship opportunities up to Masters level. We also offer:Your starting salary with annual increments plus inflation linked increases. The starting salary within the grade advertised will be dependent upon your experience.
You will also receive:

• A comprehensive induction and training process
• Automatic enrolment into an increasingly rare and valuable defined Local Government Pension Scheme with generous employer contribution rates
• Flexible family friendly policies from day one
• Enhanced occupational benefits available (such as maternity, adoption and parental leave) with no qualifying period
• Holidays: A minimum of 25 days plus bank holidays (this increases with length of service)
• A range of working patterns are available dependant upon the role
• Automatic enrolment into our Employee Assistance Programme which gives you and your family members free access to:
  • Specialist information on a wide range of work-life issues
  • Emotional support and counselling for a wide range of personal and work issues
  • Legal guidance
  • Financial guidance and debt counselling
  • Child and dependent care support and advice
  • Support for managers

We are also a wellbeing employer with a dedicated wellbeing policy and menopause policy along with menopause champions based in our academies. Other benefits include:

• Free flu vaccinations
• Free onsite parking
• Employee discounts such as competitively priced Synergy Car Leasing
• Access to various discount sites

For more information on Outwood and a message from our CEO please click here
Outwood Grange Academies Trust (OGAT) is an education charity and not-for-profit sponsor of primary, junior and secondary academies. We are a dynamic organisation, recognised nationally as one of the highest performing family of schools in the North of England, and we currently sponsor over 40 schools.
Our educational blueprint has been developed through leading and supporting schools over many years. We have used this successful blueprint to sponsor academies and have a transformational effect on children's life chances within very quick timescales.
We feel strongly that academies should enhance the education provision of the community they serve, in addition to driving up standards and playing a central role in regeneration. This is because we believe that improving the life chances of young people is essential to developing a strong local and national economy.
We are now comprised of over 40 schools who work together to ensure that all children, irrespective of their starting point, receive an excellent education. We pride ourselves on meeting the needs of children in our care, including the most vulnerable or challenging.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk