Total 222 command center analyst job vacancies in Mid Valley City

As a Customer Call Center Representative at Global Medical Virtual Assistants, you will be the primary point of contact for our customers, providing exceptional customer service. You will handle inbound and outbound calls, address customer inquiries, resolve issues efficiently, and ensure customer satisfaction.

TASKS:

• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and requests.
• Make outbound calls to follow up on customer inquiries, resolve issues, and provide assistance as needed.
• Identify and assess customers' needs to provide appropriate solutions and information.
• Handle customer complaints and escalate complex issues to the appropriate department or supervisor for resolution.
• Uphold company policies and procedures while delivering high-quality customer service.
• Meet and exceed performance metrics, including call handling time, first call resolution, and customer satisfaction ratings.

QUALIFICATIONS:

• Excellent verbal and written communication skills in English
• At least 1 year of experience in a customer service or call center role
• Proficient in basic computer applications and familiarity with CRM systems
• Committed in providing outstanding customer service and exceeding customer expectations.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

RATE AND REWARDS:

• Starting rate is $700 (USD) monthly 
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

About Us

We offer a 360-degree service while remaining highly focused on our vision for simplifying and automating business services for sophisticated customer experience (CX) as well as employee experience (EX). 

Our services include Software, Process, Custom Business Apps, integrations, CDCI and full lifecycle support for those platforms such as managed support, training and continuous improvement roadmap/strategy. 

Please visit https://sysintegra.com.au to find out more about us. 

The Opportunity 

Here is a good opportunity for a ServiceNow Business Analyst / System Analyst  to join our Melbourne or Sydney team. 

Requirements:


Facilitate discussions with different teams, conduct workshops, design user stories



Design and configure solutions for Configuration Management, Asset Management and CMDB in ServiceNow



Produce the required specifications in line with the needs of the customer and the project - Business Requirements, Stakeholder Requirements, Solution Requirements, Process Mapping



Provide effort estimates for new investment requests



Ability to work both autonomously and with the wider Sysintegra team and third-party suppliers



Work in Agile as well as Hybrid delivery models



Learn and acquire new skills around additional and newer ServiceNow modules that are becoming available from time to time and master the technical configuration and development best practices as well as implementation methods.

Your day-to-day:
Work closely with the Finance Team to provide financial insight into their clinics. As a Commercial Analyst is responsible for, but not limited to:


Partner with the Finance Team to provide insights and assist with understanding financial information in P&L?s 
Perform monthly variance analysis and review of clinic P&L's
Targeted deep-dive analysis and providing actionable insights
Take ownership of stocktake analysis on a monthly basis
Preparation of regular monthly reporting that identifies key drivers of performance and levers
Ensure integrity and completeness of financial records and accounting processes
Ad hoc management reports, projects or tasks as requested
Who you are: 

Excellent communication and ability to collaborate effectively with the relevant stakeholders, including executive management
CA or CPA-qualified
Previous experience in a Commercial Analyst or Finance Business Partnering role 
Please apply to the advert ... Click here to view more detail / apply for Commercial Analyst

Who we are:
We are a leading operator in Australia and New Zealands fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! As an ASX listed company with 800 team members, we create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offering in CBD office towers and universities.
Our culture:
  Discover an organisation united by passion, respect, and imagination where you'll find rewarding opportunities, diverse experiences and an amazing culture. With 900 professionals dispersed across Australia and New Zealand, were proud collaborators. You'll have the opportunity to work with talented and dedicated colleagues, while developing and expanding your career. In a community as diverse as ours, everyone here has ... Click here to view more detail / apply for Data Analyst

Weve only just begun, but what a beginning. In a once in a generation moment, weve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.
This opportunity
The Change Analyst will be primarily responsible for supporting a change program across a transformation project. Working into the Change Manager, within the People Experience team, this role will be responsible for executing change activities to support a variety of operating changes (including ways of working and system changes) impacting teams across the organisation.
Our change ... Click here to view more detail / apply for Change Analyst

GIS Analyst Your new company Our client is a public sector agency. Your new role

Technical specifications and test case review (i.e. "as is" and "to be" analysis)
GIS SME stakeholder engagement
Where applicable, be able to collaborate with the spatial vendor to aid in solution development and testing
Influence and negotiate with stakeholders (internal and external) to obtain consensus for change initiatives to facilitate scoping and setting business priorities.
Testing
Ability to design and maintain efficient documented requirements that specify system integration and implementation (/ rollout)
Align the integration specifications with cross stream functionality. What you'll need to succeed
Enhance business systems by providing accurate information about business needs and priorities
Analyse and consolidate information to develop business cases to support achievement of business objectives
Extract data reports and review information to identify trends, system pain points and opportunities for business improvement across the business
Provide plain language advice on technical issues to non-technical audiences
Work with key stakeholders to identify how changing business requirements may be delivered with existing solutions What you'll get in return Contract until Oct 2024 with possibility to extend Hourly rate: $58 - $65 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please click here to apply.

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements.
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Job Requirements:

• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

ROLE

Analysts are members of the Advisory team, working with a wide range of clients to evaluate the market and economic feasibility of hotels, mixed-use resorts, and leisure destinations around the world. The Analyst is an entry-level position for a real estate professional who is highly numerate, comfortable with quantitative data and analysis, liaising directly with clients and responsible for the delivery of assignments. The Analyst

reports to the Studio Director.

RESPONSIBILITIES

• Collaboratively plans and performs research and data collection activities

• Designs and supports engaging workshops with internal teams, clients, and other stakeholders

• Analyzes qualitative and quantitative data from multiple sources to determine impact on the client’s development opportunity

• Uses interdisciplinary thinking and collaboration to ground all ideas in research insights and constraints

• Possesses a broad understanding of geography, economics, and global affairs

• Works closely with the Senior Consultant and Advisory Studio Director and team to ensure project succes

EXPECTATIONS IN THE ROLE

• Competent with research methodologies and activities, along with working with both qualitative and quantitative data

• Graphically visualizes information and ideas, effectively uses charts and graphics to represent and communicate findings and complex ideas

• Strong and persuasive writer, able to describe work process clearly and succinctly, options for consideration, findings, recommendations, and communications

• Demonstrates strong collaboration skills to achieve extraordinary outcomes

• Some travel may be required

REQUIREMENTS

• A degree in real estate, economics, tourism, or related field

• 1+ year of professional experience

• A background in real estate/hotel development and/or consulting is preferred

• Strong organizational and analytical skills

• Ability to work in a team environment under pressure

• Critical and creative thinker

• Clear communicator and presenter of ideas, findings and/or point of view

• Able to work on multiple projects simultaneously

• Highly numerate and competent with Microsoft Excel spreadsheet modelling

• Well-travelled with a broad understanding of geography, economics and global affairs

• Organizational skills are essential and good coordination of project administration and internal corporate support

• A passion for leisure and tourism, and a solid understanding of the hospitality sector

• Second language is an advantage

Market Analyst











About the role


As a Market Analyst, you will play a pivotal role in deciphering sales data across all business, shedding light on the dynamics of the Australian steel market and InfraBuild's market positioning. Your insights will empower senior management to make informed decisions. Your primary responsibilities include:
 

Consolidating Sales Data - Efficiently gather and synthesise sales data from various channels, segments, and markets, fostering a comprehensive understanding
Market ProjectionsAnticipate trends and opportunities, focusing on shortand long-term market projections, particularly within the recycling/metals industry. Additionally, look after the market model, making the mid-to long-term forecast based on economic drivers.
Develop and maintain robust data models and automated pipelines, utilising tools like Access database








... Click here to view more detail / apply for Market Analyst

We are currently seeking an interim Finance Analyst, to work with our global FMCG client, renowned for brands such as Dove, Sure, Persil, and Simple, to become an integral part of their fast-paced FMCG environment.

The position is based at Blackfriars on London's Victoria Embankment, just a short walk from Blackfriars tube. This is a full-time temporary role for 12 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £46,500 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

The role offers a great opportunity for the successful candidate to develop a global network across Supply Chain and Supply Chain Finance, covering Markets and the Business Groups; to play a role to deliver value through capital efficiency, savings and new supply chain models; and to build experience in supply chain strategy development.

This role requires senior management engagement to help drive decisions and assist in the delivery of UL's financial ambition, by playing an active part in delivering value to maximise our competitiveness in the market.

Role Context

Personal Care (PC), one of UL's 5 Business Groups, is comprised of 3 categories with leading market positions: Skin Cleansing, Deodorants and Oral Care. The PC BG is structured into 8 Core Business Units along with several other Global Business Units and 1UL entities, with a balanced geographical footprint across Developed and Emerging Markets. The PC BG comprises 8 core brands including several Billion Euro brands such as Dove, Rexona/Sure, Lux and Axe.

Within the PC BG, Supply Chain plays a key role in enabling business growth and profitability through development of strategy and disciplined execution across a broad agenda encompassing costs, assets and agility.

The PC BG Global Supply Chain Finance Analyst will work with and partner the BG and BU Supply Chain teams to drive value through a range of levers including:

• the 5S savings programme,
• capital allocation and capacity investments,
• cash and inventory management,
• network transformation initiatives,
• strategy design

Key Responsibilities

5S Savings

• Working closely with Make it Profitable Core Team and BU SC Teams to drive the PC Savings agenda,
• Setting the long-term Savings ambition for the BG, aligned to the multi-year FGM,
• In-year target-setting and performance management of savings delivery working with the Make it Profitable Core Team, BU teams and Fuel 4 Growth team,
• Review of savings projects in SRS and PowerApps to ensure accurate reporting and compliance with savings guidelines,
• Regular updates to Make it Profitable Leadership Team on savings performance,
• Partnering R&D and Supply Chain to identify new savings opportunities

Capital Expenditure (CapEx)

• Working closely with the Global PC Engineering team to drive the PC CapEx agenda,
• Setting the long-term CapEx strategy, aligned to the overall BG growth and profitability agenda,
• In-year budget-setting and performance management of CapEx spend,
• Review of Capex spends reported in iFinance and Marlin to ensure accurate reporting and compliance with CapEx guidelines,
• Regular updates to PC SC Leadership team on CapEx delivery vs budget

Inventory

• Working closely with the Global PC SC team to drive the PC Inventory and Cash agenda,
• Setting the long-term Inventory strategy, aligned to the overall BG Capital Allocation strategy,
• In-year target-setting and performance management of Inventory targets,
• Review of Inventory forecast reported in iFinance,
• Regular updates to PC SC Leadership team on Inventory performance vs target

Other Responsibilities

• Supporting the PC BG SC Finance Manager and SC Finance Director in other areas including setting strategy for SC Cost, strategic review of Capex and Restructuring proposals, network transformation initiatives.

Key Skills Required

• CIMA/ACCA/ACA or equivalent
• Self-driven and able to work independently
• Excellent analytical & numerical skills
• Ability to respond under pressure
• Strong communication skills both oral and written
• High level of proficiency in Microsoft Excel & PowerPoint
• Working knowledge of financial systems, particularly SAP, is required.

Additional Information

Blackfriars working environment:

• Iconic location on the Victoria embankment, modern working environment
• Short walk from Blackfriars station
• Staff shop discounted products
• Free tea & coffee facilities
• Onsite Deli and a restaurant open for breakfast and lunch
• Gym is available for use subscription required.

Join our team of intelligent and collaborative Changemakers and make your mark on tomorrow!
As a Financial Analyst at WSP Australia you will support the General Manager, Finance Planning & Control while partnering with a variety of stakeholders across our business.
What youll do:

Budget/Forecast and Financial Analysis , including budgeting and forecasting processes to deliver accurate and timely information in accordance with Australia and head office timeframes, and providing timely monitoring of Enterprise functions financial performance and analysis of deviations from budget or forecast.
WSP Group Reporting , assisting in the compilation of the monthly/quarterly business reviews for the Australia region, and assisting with monthly, quarterly and annual reporting to WSP Global Head Office based in Canada.
Compliance and Internal Audit , managing the interim and year internal audit process and coordinating 52-109 SOX audit requirements.
Strategic Analysis , providing financial
... Click here to view more detail / apply for Financial Analyst

Posted: 15/04/2024 Closing Date: 16/05/2024 Job Type: Permanent - Full Time Location: Sydney CBD - Kent Street Job Category: Banking and Financial Services Judo is on the lookout for a fast-learning and enthusiastic Analyst to support our Relationship team in helping SMEs meet their goals Job Description At Judo Bank, we're more than just a financial institution – we're pioneers in redefining banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a pioneering spirit, we're dedicated to revolutionizing business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began with a bold vision and a PowerPoint slide, driven by a desire to challenge the status quo in an industry dominated by the major players. In just a few short years, we've grown exponentially, establishing ourselves as one of the fastest-growing new banks globally, with offices spanning the nation. At the heart of our ethos lies a commitment…

Click here to view more detail / apply for Analyst

Job Title: Credit Control Analyst
Duration: Permanent
Salary: £40,000-55,000 annual salary (dependent upon experience)
Location: London based (4 days in office per week/1 day home working until successfully passing probation)
The Role:
- Ensuring credit control procedures are effective and implemented across the business.
- Responsible for collection and reconciliation of premiums, minimising bad debt and maximisation of cash flow.
- The role will provide regular reporting to stakeholders regarding Credit Control performance. You will work collaboratively within Operations, liaising with the business to ensure any challenges / risks are identified and addressed.
- Reconciliation of MGA bank accounts, isolating and allocating premium receipts and effective resolution of cash related queries.
- Creation and reporting of MI to support internal and external requirements.
- Liaison with brokers, chasing overdue premium and remittances.
The Candidate:
- 3+ years experience working within a similar Credit Control role
- Must have recent Insurance industry experience (preferably Lloyd's market)
- Must be happy to commute into the office 4 days per week until successfully passing probation
Please apply online for consideration.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

A Tier 1 Investment Bank is looking for a business analyst to join their Markets Operations team.

• Contract - 10 months
• £700 Umbrella
• 3 days hybrid working - London

Primary Responsibilities:

• Business Analysis of operational processes including flow mapping, root cause analysis & stakeholder interviews
• Business requirement writing and refinement
• Co-ordination of quality assurance and testing, including issue tracking and resolution
• Close stakeholder partnership on business priorities, problem statement definition and project
  Measures of success
• Contribute to driving an innovative and continuous improvement culture within Market Ops

Experience

• 5+ years experience in a fast-paced, large global financial services firm, ideally in an operational organisation
• Strong business analysis skills, including experience working with data
• OTC Clearing knowledge and/or Operations background is highly beneficial
• Experience working in Agile and Waterfall
• Strong communication skills
• Technical skills include JIRA, Excel, PowerPoint. Knowledge of Business Intelligence tools is highly beneficial.

If this sounds like something that would interest you or someone in your network, please reply with a copy of your up-to-date CV.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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