Total 1,374 command center analyst job vacancies in Jefferson Hills PA, 565 Coal Valley Road

Selected candidates will be offered a 2-Year Contract with our Client in the Government Sector, with a view to convert to Permanent.

Senior candidates with more experience may be considered for the Senior or Lead Analyst role.

Key Responsibilities

• Maintain and enhance the Workday HRIS system for users.
• Establish and optimize scalable processes to ensure HR best practices.
• Identify opportunities for business process re-engineering (BPR) initiatives to enhance productivity by transforming, streamlining, and continuously improving work processes.
• Identify new Workday requirements, liaise with users to understand additional needs, and communicate effectively.
• Troubleshoot Workday technical issues promptly, identifying flaws and inefficiencies, and recommend solutions for long-term performance and security enhancement.
• Collaborate with agency leads and IT teams to resolve Workday issues, enhance user experience, and ensure consistent solutions across all agencies.
• Develop Workday guidelines, manuals, and conduct user training sessions.
• Conduct regular Workday reviews and generate reports on efficiencies and areas for improvement.
• Structure and prioritize agencies’ Workday requirements, engaging stakeholders for review, approval, and implementation.
• Stay abreast of the latest HRIS technology and best practices.

Key Job Requirements

• Diploma/Degree in IT, Project Management, or equivalent.
• Minimum 3 years of experience in an HRIS role, preferably working with Enterprise systems.
• Strong understanding of HR policies and hands-on experience in HR processes, with the ability to integrate them into the HRIS.
• Knowledge of Compensation and Performance processes, and familiarity with Public Service HR policies and practices preferred.
• Experience managing data, HR transactions, and processes in HRIS. Prior experience with Workday implementation and/or maintenance preferred.
• Ability to engage stakeholders, gather feedback, and collaborate on solutions effectively.
• Excellent written and oral communication skills, along with proficient documentation abilities.
• Comfortable working in ambiguous situations and considering long-term operational perspectives to address user-centric needs.
• Good planning skills to manage HRIS annual maintenance milestones and new initiatives, while keeping stakeholders engaged.
• Ability to thrive in a fast-paced environment.

ROLE

Analysts are members of the Advisory team, working with a wide range of clients to evaluate the market and economic feasibility of hotels, mixed-use resorts, and leisure destinations around the world. The Analyst is an entry-level position for a real estate professional who is highly numerate, comfortable with quantitative data and analysis, liaising directly with clients and responsible for the delivery of assignments. The Analyst

reports to the Studio Director.

RESPONSIBILITIES

• Collaboratively plans and performs research and data collection activities

• Designs and supports engaging workshops with internal teams, clients, and other stakeholders

• Analyzes qualitative and quantitative data from multiple sources to determine impact on the client’s development opportunity

• Uses interdisciplinary thinking and collaboration to ground all ideas in research insights and constraints

• Possesses a broad understanding of geography, economics, and global affairs

• Works closely with the Senior Consultant and Advisory Studio Director and team to ensure project succes

EXPECTATIONS IN THE ROLE

• Competent with research methodologies and activities, along with working with both qualitative and quantitative data

• Graphically visualizes information and ideas, effectively uses charts and graphics to represent and communicate findings and complex ideas

• Strong and persuasive writer, able to describe work process clearly and succinctly, options for consideration, findings, recommendations, and communications

• Demonstrates strong collaboration skills to achieve extraordinary outcomes

• Some travel may be required

REQUIREMENTS

• A degree in real estate, economics, tourism, or related field

• 1+ year of professional experience

• A background in real estate/hotel development and/or consulting is preferred

• Strong organizational and analytical skills

• Ability to work in a team environment under pressure

• Critical and creative thinker

• Clear communicator and presenter of ideas, findings and/or point of view

• Able to work on multiple projects simultaneously

• Highly numerate and competent with Microsoft Excel spreadsheet modelling

• Well-travelled with a broad understanding of geography, economics and global affairs

• Organizational skills are essential and good coordination of project administration and internal corporate support

• A passion for leisure and tourism, and a solid understanding of the hospitality sector

• Second language is an advantage

About Risk Management

We live in turbulent and uncertain times, and Swiss Re’s vision of making the world more resilient through both our investment and our business activities is needed now more than ever. Risk Management is uniquely positioned to help make Swiss Re itself more resilient, enriching risk taking by using our accumulated risk knowledge, perspective, and experience. We help identify risks worth taking as well as steer away from risks that could destabilise the business. We deliver accurate valuations of the business to ensure appropriate reserves are available as well as providing in depth views on how business is performing. In other words, we help ensure the profitability of Swiss Re so that we’re around long-term to honour our promises.

About the Team

L&H Valuation forms part of the L&H Chief Risk Officer unit. The teams are accountable for independent valuation of Swiss Re's L&H business globally, with US GAAP reserves of more than USD20bn.

The L&H Valuation and Analysis Team is responsible for the production and analysis of quarterly and annual reserves for the Life & Health Reinsurance business written by Swiss Re. This includes business written across the world and covers all the lines of business that fall into L&H – mortality, CI, DI, longevity, as well as additional 'complex' products such as those with financial risk.

As well as production of the numbers, the team is responsible for ensuring timely and accurate information is fed back to the market units to ensure proactive decisions are taken to steer the L&H business in the best possible way

About the Role (Contract duration: 1.5 years)

This role is a key contributor to the development and implementation of processes for the International Financial Reporting Standard ("IFRS") 17 accounting standards for the Asia business.

Your main responsibilities will include implementation of IFRS reporting, including quantification of impacts, process set up, documentation and handover. Additionally, you will contribute to development and provision of the training process for the Asia actuarial team for IFRS17 reporting.

The key activities of the L&H Valuation team that you will be primarily responsible include:

• Support the production/review of the balance sheet and earnings under IFRS17
• Contributing to the establishment of a new IFRS17 end-to-end reporting process.
• Assisting in review and comment on global IFRS17 implementation approach in various areas.
• Support IFRS17 training and engage Actuarial team to prepare for the implementation. Understand the impact to earnings and balance sheet and provide insight to management
• Communicate the issues/challenges with senior actuaries or stakeholders on time
• Ad hoc assistance when needed for quarterly reserving and reporting processes of Asia business
• Assist in in-force data quality and proper determination of policy liabilities for Singapore Statutory

About You

• Strong knowledge and working experience in L&H business, plus the ability to communicate business needs with internal clients and external regulators is key to success in this role;
• At least 3+ years of L&H valuation or pricing experience in reinsurance, primary insurance or insurance consultancy;
• Attained or close to attaining fellowship in actuarial examinations;
• Excellent interpersonal, communication, organisational skills;
• Ability to balance rigorous technical requirements and business mind-set to be solutions oriented; Strong technical knowledge and the ability to analysis large amounts of data;
• A good understanding of IFRS 17 and MCEV. Knowledge in Singapore local reserving standard would be considered an advantage;
• Proficient in MS Excel. Knowledge of MS Access and/or SQL would be considered an advantage.

Responsibilities:

• Provide initial investment review and screening of prospective investment opportunities
• Building and maintaining detailed financial and valuation models
• Creating presentations for investment proposals and other purposes
• Delivering first class analysis, insight and research on potential investment opportunities
• Coordinating and conducting due diligence on prospective investment opportunities
• Monitoring existing portfolio companies
• Supporting senior colleagues as required

Qualifications and Experience:

• Ideally completed a degree in a technical discipline with an outstanding academic record
• Strong education background
• A minimum of 6 years’ experience in an analytical role
• Strong candidates from other disciplines with real interest in energy and energy transition
• Strong quantitative, analytical skills, excel and power point capabilities
• Experience in industry due-diligence and financial modelling
• Participation in investment banking training program is an advantage
• Understanding of global energy markets preferred

Personal Characteristics:

• Strong technical and analytical skills
• Great attention to detail
• Able to work under pressure, meet deadlines and multi-task in a fast-paced environment
• Highly motivated and able to flourish in a high-commitment environment - we are looking for a self-starter with an entrepreneurial spirit
• Humility: Humble, down-to-earth and eager to learn
• Enthusiastic and willing to contribute wherever it is needed
• Results oriented, disciplined, able to synthesize detailed information
• Team player, with an open non-political style and a high level of personal integrity
• First-class communicator

Client Intro:

Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.

Job Responsibilities:

• Meet with stakeholders/end-users to understand their needs, problems, and desired outcomes; Document findings in clear and concise report including (but not limited to) preparation of business case, scope documentation or functional requirements.
• Work with developers and technical/solution architects to define functional and technical specification for the new system/functionality/enhancements; Write user stories and develop sample process flows to illustrate solutions.
• Translate technical limitations to the end-users and collaborate to find alternative workarounds.
• Track progress against deadlines and identify and highlight risks, ensuring proper communication within the project team.
• Develop and conduct test plans, work with developers to validate functionality and facilitate user acceptance testing.
• Analyse feedback from end users, document and collaborate with developers for improvement.
• Create, update and maintain documentation of business processes, workflows and user guides.
• Part of a scrum team and he/she will participate in sprint planning session and daily standup meetings by providing business goals and priorities.
• Forge strong working relationship with business stakeholders to handle their new requests, operational issues, or queries.

Job Requirements:

• Salesforce Administration Certified
• Experience working in an Agile/SAFe Environment
• Knowledge or understanding of project lifecycle.
• Knowledge or working experience in logistics is preferred but mandatory.
• Proficient in Microsoft applications, including Visio
• Excellent communication and active listening skills with people from diverse culture and background.
• Strong documentation and writing skills
• Excellent analytical and problem-solving capabilities.
• Strong sense of ownership for project/tasks and responsibility.
• Always begin with an end in mind with strong desire to make our customers happy.

Next Step:

Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at susmita.sahu@adecco.com.

Susmita Sahu

EA License No: 91C2918

Personnel Registration Number: R23114076

Roles & Responsibilities

At 7+ Academy, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a Business Analyst to join our growing team in Singapore. This role will take charge of understanding and refining our business and operations.

Responsibilities:

• using data modelling techniques to identify ways in which the company can operate more effectively.
• communicate with senior management to find out what they hope to achieve.
• formulate ways for businesses to improve, based on previous research and data analysis.
• oversee the implementation of new technology and systems within the group.
• understand how the company is doing, explore different solutions, their risks, benefits and impacts.
• proposing solutions to senior management, and keeping them updated with progress.
• creating documents to outline the proposed changes and the steps involved.
• overseeing the implementation of new technology or a new approach.
• contributing to training and support for people affected by new systems and processes.

Requirements:

• Bilingual in English and Chinese.
• Good education and first degree (Master's degree in Business is a plus).
• Minimum 5 years experience in a business analyst role.
• At least 3 years experience in a retail or related industry.
• Commercial awareness and problem solving skills.
• Good understanding of the China education system.
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment.

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience.

Interested candidates are invited to apply online stating your current and expected salary and date of availability.

Reporting to the Regional Business Controller APAC, the Finance Analyst is to support the Regional team on business controlling functions so that financial reporting, systems and procedures meet the organization's short and long-term business objectives and comply with accounting principles and Group standards. Activities may include financial analysis and planning, reporting, costs control, system update, budgeting and forecasting.

As the Regional Finance Analyst APAC, the position holder will be part of the Controlling regional team of Urgo Medical APAC based in Singapore, working closely with the APAC Business Controlling team, Finance regional team and local Controllers.

Essential Duties & Responsibilities

• Prepare and deliver accurate monthly financial closing reports, ensuring they comply with company policies and financial regulations
• Participates in the reconciliation between statutory and management accounts
• Support Business Controller in analysis of forecast, budget, actuals and other specific business dynamics in Asia Pacific
• Assist in optimizing consolidation processes and tools; ensures appropriate analytical accounting and reporting on a monthly basis, in line with Corporate policies
• Support Business controller for our healthcare business unit in APAC , providing robust support on financial and business controlling matters to ensure optimal financial performance and compliance
• Utilize SAP for financial reporting and maintain up-to-date pricing and data entries to support operational efficiency
• Assist in the consolidation of financial reporting and data across the APAC region
• Supports the regional team on any other key business topic
• Perform any other ad-hoc tasks as required.

Knowledge, Skills & Abilities

• Bachelor’s degree in finance or accountancy or related subjects
• Excellent analytical/ problem solving skills and critical thinking abilities
• Strong can-do attitude: Innovative and collaborative with a passion for quality and efficiency
• High proficiency in Excel and PowerPoint and ability to learn/leverage digital tools & financial modelling techniques
• Ability to take initiatives and work with ambiguity in an unstructured environment
• Excellent interpersonal and communication skills, both oral and written (in English)
• Knowledge in Power BI, SAP & Salesforce is preferred

Job Description:

DC Byte is the leading provider of commercial research and consultancy in the field of data centres and digital infrastructure. We are changing how market developments are being analysed and tracked through our unique property management platforms. We have grown from a concept to a profitable platform and consultancy in five years, with locations in London, Washington DC, and Singapore.

Our research and team have been quoted by leading publications such as the Straits Times and Nikkei Asia. Decision makers at global leading firms – ranging from operators, real estate advisors and data centre operators – use our Premiere Analytics Platform. Our clients are made up predominantly of the leading data centre operators, REITs, funds, and developers. Our data has been cited in investment decisions by publicly listed firms, with clients often leveraging our analytics and insights. Our team of analysts are regularly invited to industry events and investor briefings to weigh in on the industry dynamics and outlook.

We are looking for motivated individuals to join our team and help expand our global offering. Our ideal candidate would be professional and outgoing, with a passion for international business analysis. The role offers rapid career progression in a fast-growing global industry, with potential opportunities for travel and work abroad. Building relationships with our customers and with the data centre community sits at the core of the role, so interpersonal networking and communications skills are essential.

At 7+ Academy, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a Business Analyst to join our growing team in Singapore. This role will take charge of understanding and refining our business and operations.

Responsibilities:

• using data modelling techniques to identify ways in which the company can operate more effectively.
• communicate with senior management to find out what they hope to achieve.
• formulate ways for businesses to improve, based on previous research and data analysis.
• oversee the implementation of new technology and systems within the group.
• understand how the company is doing, explore different solutions, their risks, benefits and impacts.
• proposing solutions to senior management, and keeping them updated with progress.
• creating documents to outline the proposed changes and the steps involved.
• overseeing the implementation of new technology or a new approach.
• contributing to training and support for people affected by new systems and processes.

Requirements:

• Bilingual in English and Chinese.
• Good education and first degree (Master's degree in Business is a plus).
• Minimum 5 years experience in a business analyst role.
• At least 3 years experience in a retail or related industry.
• Commercial awareness and problem solving skills.
• Good understanding of the China education system.
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment.

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience.

Interested candidates are invited to apply online stating your current and expected salary and date of availability.

Responsibilities

• Support and provide mechanical engineering design
• Handle design works and/or project management relevant to ACMV, Fire Protection, Sanitary and Plumbing.
• Supervise and coach a team of engineers in mechanical services for the project from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as either Project Manager or Team Leader in projects.
• Act as mentor to new employees.
• Provide technical assistance to engineers.
• Advise engineers on the project administration and contractual issues.
• Conduct technical discussion on common design problems with engineers

Requirements

• Recognised Degree in Mechanical Engineering with PEB Singapore
• Candidate must have min 6 years of relevant working experience in design engineering of ACMV / HVAC, Fire Protection and Plumbing services with Engineering Consultancies in Singapore
• Proven track record of working across organization boundaries to define requirements, solve complex problems and drive programs to successful completion
• Good understanding of Singapore Code of Practice and local authority submission process (LTA / PUB / BCA)
• BIM and CAD capabilities (REVIT / Microstation / Autocad) will be added advantage

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Lead and mentor a team of support analyst, you will be responsible for overseeing the daily operations of technical support team as well as participating as an active member of the team. As a Support Lead, this position will partner with the Paris counterpart to deliver exceptional support by organize work, build reports, handle escalations, and most importantly working on continues improvement and efficiency increase by optimizing the process and automating the support work.
• To ensure user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification.
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
  
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions.
• Escalates issues if need be, but remains the main point of contact for the user.
  
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management).
• Contributes to major incident reports and post-mortems when required
  In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation.
• Keeps the support documentation up-to-date
  
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
  
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Job Qualification

Leadership Skills

• Lead the elaboration of a production issues with business stakeholders and concerned IT teams.
• Lead the problem management with the application teams, identify action and followup the implementation roadmap.
• Lead, Manage and Mentor the work of support analyst under you for their key responsibilities.
• Lead and ensure the continues optimization of production activity in form of automation.
• Lead as a liaison between Business users, Operations and IT team for all support requirements.
• Lead Incident & Problem Management related actives.

Required Skills

• Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Experience in leading transformation/Implementation for Monitoring tools & Automation.
• Strong experience in communicating and managing Operations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.
• Must have prior experience in leading team and aligning with Management.
• Functional knowledge of similar kinds

Experience

• The candidate should have minimum 8 year’s experience in application support, with exposure in Banking industry (is a plus).

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Essential Job Skills

• Proven experience in hospitality reservations and distribution operations, and knowledge of best practices in distribution operations.
• Possesses knowledgeable in Opera PMS and Central Reservations systems.
• Strong Analytical skills to analyse data and make data-driven decisions.
• Possesses problem-solving skills, to approach challenges strategically and think critically about solutions to enhance business processes, also to identifying and addressing the root causes of issues within workflows.
• Possesses documentation skills, to write clear and concise documentation, include process maps and SOP.

Desirable Job Skills

• Ability to plan and execute process improvement projects, including setting goals, timelines and milestones.
• Familiarity with and understanding of automation tools and technologies to streamline processes and improve efficiency.
• Ability to work collaboratively with teams from different departments and hotels.

Key Result Areas

• Process Optimization and Documentation - to analyse current distribution processes, work with cross-functional teams to identify areas for improvement, develop and implement to streamline workflows to improve operational efficiency, and document the revised workflows.
• Automation and Technology integration to leverage technology and automation to enhance process efficiency, collaborate with IT teams to rollout out technological solutions.
• Implement process changes Lead the implementation of process improvements, including change management initiatives, training programs and performance metrics to ensure successful adoption and sustainability.
• Performance monitoring and evaluation to establish performance metrics and KPIs, regularly assess and report on the effectiveness of process improvement.
• Quality Assurance to implement quality control measures to audit the accuracy of data entry, investigate and resolve quality issues related poor data entry.
• Training to develop and deliver training session and facilitate knowledge transfer to relevant stakeholders.
• Data Analysis and Reporting to analyse distribution performance metrics, generate reports and dashboards to track KPIs and identify trends and opportunities.
• To maintain and upkeep the updated processes, SOP and the best practices for training and future reference.

Scope of Duties

• Conducting process reviews and analyses.
• Collaborating with cross-functional teams to gather insights.
• Creating detailed process documentation and maps.
• Identifying automation opportunities and technological solutions.
• Recommending and presenting process improvement proposal.
• Coordinating and overseeing the implementation of process changes.
• Monitoring performance metrics and KPIs.
• Providing training and facilitating knowledge transfer
• Communicating effectively with stakeholders at various levels.
• Undertake any other projects and/or tasks as assigned by Head, Commercial Support Services.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Marketing, or a related field (preferred)
• Minimum of 3-5 years of experience in hotel distribution, revenue management, or a related field
• Proven track record of success in developing and implementing effective distribution strategies
• Excellent analytical skills and experience with data interpretation
• Strong communication, negotiation, and interpersonal skills
• Ability to work independently and manage multiple tasks effectively
• Proficient in Microsoft Office Suite and hospitality OPERA property management systems (PMS) is a MUST
• Knowledge of the hotel distribution landscape, including online travel agencies (OTAs) and the Global Distribution System (GDS) (a plus)
• Experience with digital marketing concepts (SEO, PPC) (a plus)
• Experience working with a specific hotel brand or property management system (PMS)
• Experience in a specific hotel segment (luxury, boutique, resort)
• Knowledge of revenue management software and tools

Senior Business Analyst, to join our MIS/Business Objects team. This role covers key business & finance reporting and data analysis. Working with the IS Manger you will be in charge of leading day to day business reporting with a focus on supporting our Finance team with their analytical and reporting needs. This will involve working with team members to define and deliver quality reporting and analysis for their business areas to support and influence business decisions.

This role will suit someone who has had previous experience working with Business Intelligence applications and excellent knowledge of business processes, reporting and analysis.

• Collaboration with colleagues to extrapolate and analyse data.
• Proactively work with stakeholders to improve business reporting processes and to maximise system and data utilization in the business.
• Work with 3rd parties and internal teams to build on automated reporting
• Work with suppliers and other stakeholders to achieve effective solutions.
• Work to reliably and efficiently produce timely and accurate management information.
• Work to deliver system improvements and projects to support the company\\'s growth plans.
• Work promptly, jointly & proactively on projects to improve cash profit & customer satisfaction.

• Previous experience of working in an IT, Finance or Analyst role
• Experience in analytics, performing data exploration and designing, specifying and developing business reporting.
• Good knowledge of Business Intelligence applications (such as SAP Business Objects/Azure/Tableau/Microsoft BI/Power BI).
• Solid grasp of SQL would be helpful.
• Good understanding of data modelling and databases.
• Ability to work independently, multi-task and prioritise engineering decisions
• Demonstrate attention to detail and an ability to focus on quality of work

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems?

We’re looking for a tech support analyst to:

• provide technical support for business users on a variety of technology issues.
• support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• coordinate with multiple and varied teams to participate in special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• ensure supportability and quality are maintained with the introduction of production changes.

Your team

You’ll be working for Application Support & Reliability AM in Singapore. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland, and the US. We have responsibilities for supporting all AM business applications from front to back office, client reporting, trade-lifecycle, etc. We offer excellent learning and career development opportunities, including internal mobility.

Your expertise

• ideally 3+ years of hands-on experience with support background across multiple operating systems
• working knowledge of software tools or platforms such as Microsoft Azure, Autosys, BigPanda, and IPcenter
• good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL)
• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners

We are currently looking for a bright, and tenacious Senior Business Analyst, experienced with Banking Projects.

You love collaborating with a large team, handling multiple stakeholders with large-scale scope, and are experienced in delivering complex, enterprise-level IT projects.

Working location: Singapore

Key Deliverables and Responsibilities:

• Collaborate closely with clients to comprehensively gather business requirements and understand customer business processes, needs, and requirements for LOS systems, banking systems, etc.
• Analyze requirements from customers from both business and end-user perspectives.
• Ensure clear understanding of business requirements by the development team and provide input to design and product specifications.
• Document functional and business requirements.
• Create wireframes, activity diagrams, and system process flows.
• Track all change requests from customers and manage project requirements, specifications, and change requests.
• Work closely with the development team to review specifications, conduct Q&A sessions, provide consultancy on solutions, and resolve issues.
• Perform other tasks as assigned.

Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or equivalent.
• At least 3 years of related experience.
• Deep knowledge of software development processes and experience in Banking products and projects with critical functional knowledge.
• Proficiency in using Microsoft Visio, Miro, prototyping, wireframe, and use case tools.
• Strong business analytical skills and logical thinking, with the ability to grasp complex software systems quickly.
• Excellent communication skills to convey complex ideas clearly and effectively.
• Experience in creating clear, concise documentation.
• Advanced English communication skills, both spoken and written.
• Strong communication, presentation, and management skills.
• Enthusiastic, responsible, eager to learn, and capable of working under pressure.
• Able to travel.

Preferred:

• Singaporean or Permanent Resident.
• Practitioner of BABOK.
• Certified Business Analysis Professional (CBAP®) is a major advantage.
• Good knowledge of UML.
• Experience working/living in cross-culture, international environments.
• Experience in international projects is a plus.

Salary: From SGD 7,000

Benefits:

• Competitive remuneration package
• Office working hours with flexible arrangement
• Health Insurance
• Leave entitlements
• CPF contribution*
• Travel opportunities
• Company vacations
• Trainings

About SmartOSC

Established in 2006, SmartOSC is a premium, full-service eCommerce agency. We offer simple yet effective solutions, from consulting, website development, UX/UI design to managed services. With a variety of large customers in North America, Asia, ANZ and Europe, SmartOSC’s technical and business expertise is built around selected platforms including Adobe Commerce (Magento), Sitecore, BigCommerce, Shopify Plus, Kentico, Optimizely and Salesforce Commerce Cloud.

Over the years, SmartOSC has attracted both tech and non-tech specialists, increasing the number of employees to over 1,000 across Vietnam, Singapore, Japan, USA, Australia, UK, Thailand, Korea and Indonesia. With a “people-centric” strategy, we always strive to enable employees to grow sustainably and pursue their passion with a transparent career path.

For additional information about SmartOSC, please visit:

• Website: http://www.smartosc.com
• Facebook: https://www.facebook.com/SmartOSCcareer
• LinkedIn: https://www.linkedin.com/company/smartosc

Youtube: https://www.youtube.com/c/SmartoscCareer

About SmartOSC Fintech

With the strong foundation and the notable success of SmartOSC, SmartOSC Fintech CORP established with great ambition to power the world cashless society and become a true Digital Banking/Digital Lending/Digital Payment Partner of all clients all over the world.

For further information about SmartOSC Fintech, please visit:

Website: http://fintech.smartosc.com/

To Apply: Please submit your CV to quynhln1@smartosc.com with the following information:

• Job Application Letter with “Business Analyst” in the subject line
• Updated CV in English, including your contact email, phone number, and salary expectations.

For further discussion, pls. contact me via:

Phone / Zalo / Whatsapp: (+84)777398734 (Ms. Quỳnh)