Total 76 audit officer job vacancies in Stafford - The Riverway Centre

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

 

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

The Market Development Officer role is part of the Council's Care Market Development Team. This team supports the adult social care sector with recruitment and retention, workforce development, as well as information, advice and guidance. The team is part of our care commissioning function in Health and Care.

Main Responsibilities

The Market Development Officer is responsible for identifying, developing facilitating, and delivering support to adult social care providers. This includes the identification of workforce development and training opportunities, with partners, to deliver these opportunities in the most efficient way.

The role will focus on our newly formed Social Care Academy, across Staffordshire and Stoke-on-Trent, supporting adult social care providers. You will work collaboratively across the partnership to support with the on-going design, implementation, delivery and review of the Academy, which will focus on bringing together existing learning, training and development opportunities for adult social care providers, alongside supporting with delivery of local training plans.

The Market Development Officer role also includes writing bids to secure funding and then implementing the programme outlined in the bid. Working with care providers and partners, working to promote a career in the social care sector and support care providers to maximise their staff recruitment and retention. Delivering engagement events for the care sector on both a small and large scale. Promoting information and guidance from recognised partners.

The Ideal Candidate

We are seeking a dynamic and solution focussed officer, with a passion for improving the care market to join our team on a fixed term contract until the end of May 2026. This job requires a person with a process driven mindset, with strong analytical skills and the ability to shape and deliver evidence based innovative approaches. They will have good ICT skills and the ability to adapt to change, whilst working at pace.

Experience, and knowledge, of supporting ‘providers’ operating across health and social care with high quality learning, training and development, alongside strong communication (written and verbal) and networking skills are essential.

The right candidate would have experience of supporting the design, delivery and management of complex projects to deadlines and achieving specified targets, whilst maintaining active communications with a range of partners.

For further information about this role please contact Peter Wood peter.wood@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

As you’ll know safeguarding and promoting the welfare of our children and young people/vulnerable adults is important to us and that’s why this position is subject to a criminal record check from the Disclosure and Barring Service. If applicable you should disclose details of unspent and unfiltered spent reprimands, formal warnings, cautions and convictions in your application form.

Proud member of the Disability Confident employer scheme

The Business Executive Support Team is a central business support function which is aligned to meet the requirements of Staffordshire County Council and which fulfils the needs of the organisation as it evolves. We are looking to recruit a full time Business Support Officer whom will be specifically supporting our Waste management and Sustainability Service.

Main Responsibilities

• Ability to perform effectively in a busy and demanding operational environment.
• To process financial elements to the role in terms of raising of purchase orders, payment of invoices, grant payments and recording of all financial transactions.
• Strong attention to detail in relation to data management and routine reporting.
• Liaising with Suppliers, members of the Public and Stakeholders.
• Answer and respond to day-to-day enquiries.
• Provide general administrative support, including taking action notes of stakeholder meetings.

The Ideal Candidate

You must be:

• Strong attention to detail.
• Numerate and able to work with data, Excel and the MS Office.
• Ability to work to strict deadlines and excellent organisation skills.
• Good communicator.
• Able to work proactively individually and as part of a team.
• Can-do attitude, flexible, positive, and collaborative.

If you are unsure whether your experience or skills are suitable or wish to have an informal discussion, please contact George.brown@staffordshire.gov.uk.

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

Homes for Ukraine Project Officer

37 Hours per week - Fixed term contract to 31 March 25

£29,269 to £33,024 per annum

This is an exciting opportunity to play your part in supporting Ukrainian nationals who have travelled to Wychavon through the Homes for Ukraine Scheme and their Sponsors.

We are looking for a well organised, motivated, and proactive project officer to assist the implementation of the Councils duties, responsibilities, and policies within the Homes for Ukraine Scheme. This will include being the lead officer for numerous projects, updating databases and producing accurate data reports. The successful candidate will enjoy working with people; be able to deal with challenging and complex issues with sensitivity; can handle confidential information with discretion and adapt to changing priorities.

You will also be the primary point of contact for all aspects and enquiries about the Homes for Ukraine Scheme and providing appropriate support, information, guidance and advice.

About you

The successful candidate will have:

• A good level of numeracy and literacy skills
• Excellent communication skills with a strong customer focus
• Proven organisational and project management skills
• Experience in customer service, problem solving and handling difficult situations with sensitivity, diplomacy and tact
• An understanding of the importance of confidentiality and sensitivity when working with individuals and the ability to handle confidential information with discretion
• Good ICT skills and experience of managing databases including handling personal data and accurate record keeping
• Excellent analytical skills and the ability to handle and manage large quantities of data and information
• Previous experience in administration e.g. maintaining records, booking appointments, supporting meetings, report writing and preparing data reports
• A sound understanding of the importance of safeguarding children and adults’ procedures
• An understanding of the context of the Homes for Ukraine Scheme and experiences of guests from Ukraine
• Experience of working with people from diverse backgrounds and knowledge of equality and inclusion
• Experience of working with families or children and young people
• Flexibility to work within different environments and the ability to adapt to changing priorities

To discuss the post or for further information, please call Sarah Hornsey on 07977 946748

Closing date: 6 May 2024

Interview date: 15 May 2024

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Proud member of the Disability Confident employer scheme

We have an exciting opportunity for a Customer Improvement and Insight Officer to join our new Customer Advocacy Team on a full time, permanent basis.

You will need to be passionate and have experience of working with customers. You will also have experience of working within a customer complaints and insight setting and have the drive and enthusiasm to influence change.

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role

As our new Customer improvement and insight officer, you will have an opportunity to shape the way we deliver services and make positive changes using customer feedback. You will be responsible for the review and analysis of customer feedback data to identify key trends and improvements for the Group. Working in partnership with the Customer Experience Team to maintain stakeholder relationships to align and drive demonstrable change across the business. Supporting the Customer Advocacy Team Leader in imbedding improvement actions arising from customer feedback and working with the teams advocates to identify issues and root cause.
What skills and experience we are looking for:

Minimum of 2 GCSEs in English and Maths (A-C)
Significant experience and knowledge working in a front-line customer facing role in a similar environment.
Experience of working in a customer complaints and insight setting.
Experience of case management systems or equivalent tools.
Experience of process development and improvement.
Good I.T. skills, including Microsoft Word and Excel and Visio. Aptitude to learn new systems as required.
Ability to work flexibly.
Ability to plan, manage pressure and meet deadlines.
Ability to promote a strong customer focus in service delivery.
Excellent written and verbal communication skills.
Excellent attention to detail and organisational skills.

We can offer you

The flexibility of hybrid working (after probationary period) plus a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We can offer 25 days; holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About us

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.

Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance.

If you want to be part of an organisation that's determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Housing Plus Group.

How to apply Please apply by clicking apply within this advert, including your CV and cover letter within your application. Should you have any questions please contact careers@housingplusgroup.co.uk
Closing date: 29 April 2024 - interviews may take place throughout the advert
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
We may close this vacancy early if we receive a high volume of applications.
If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.

Internal / External Vacancy

Ref: 12331
Job Title: Engagement Officer (Multiply Programme)
Contract: Fixed Term Contract until March 2025, Full Time
Location: Colcot Road, Barry
Hours: 37
Salary: £27,227 - £29,551 pro rata (dependent on experience)

An exciting opportunity has arisen for an Engagement Officer to support the Multiply programme primarily across our Vale of Glamorgan campuses but with expectation to cover at our City Centre campuses as and when required. The Multiply programme focuses on supporting adult learners (19 years+) with their numeracy skills for work or everyday life.

The Engagement Officer will enhance the provision by supporting:


The recruitment and retention of learners,
Wider community engagement of the programme at events/workshops.
Development of partnership working to increase to curriculum offer.
The progression of learners to further courses (part time /full time)
The marketing and promotion of ‘multiply’ opportunities across the organisation.


You will have experience of working with young people and adult learners who are at risk of becoming disengaged from education, training or employment or are seeking second chances in education. Additionally, you will demonstrate experience of working cross-organisation and with external partners agencies. You will have a sound educational background and a learning coach or youth/community work background would also be advantageous.

In return we offer fantastic benefits including a generous pension scheme, access to various discounts at various Online and High Street retailers through our Reward Gateway scheme, Cash Health Plan and access to exciting career pathways at the college.

Welsh language skills would be desirable for this role.

Applications are to be made using the Cardiff and Vale College application form only. The college welcomes applications in Welsh. Applications submitted in Welsh will not be treated less favourably than an application in English. If we invite you to interview, let us know if you would like us to conduct the interview and assessment process in Welsh.

The closing date for completed applications 03/05/2024 at 12:00pm. Interviews will be held: 25/04/24

To find out more or apply go to www.cavc.ac.uk or contact the Human Resources Department on 02920250311 or recruitment@cavc.ac.uk.

All vacancies are subject to a Disclosure and Barring Service (DBS) check and employment will not commence without a valid up to date DBS check. This is a contractual agreement that must be in place before your employment starts. The College’s procedure for the Suitability of Ex-offenders for Employment is available upon request.

These are contractual agreements that must be in place before your employment can commence.

We are committed to the recruitment and retention of disabled people, and are a positive disability confident scheme employer.

Revenues and Benefits Telephony Officer

37 hours per week - £24,294 - £25,979 per annum

The South Worcestershire Partnership, hosted by Malvern Hills District Council, provides a Revenues and Benefits service for Malvern Hills, Worcester City and Wychavon Councils from our offices in Pershore.

We are responsible for the billing and collection of Council Tax and Business Rates and for the effective processing claims for Housing Benefit / Council Tax Reduction.

We are recruiting a Contact Centre Officer to deliver information and guidance on all Council Tax, Housing Benefits and Council Tax Support, Business Rates and Recovery services for the three partner Councils. You will be dealing with telephone calls, written and face to face enquiries.

This is a versatile, busy and demanding role which requires an in-depth knowledge and experience of Benefits and Revenues. Although experience is desirable, a comprehensive training plan will be delivered.

With experience of working in a customer services environment, you must be able to empathise and problem solve on behalf of customers, work in a busy environment, have the ability to understand and relay information and be willing to ‘go the extra mile’ for our customers.

If you are passionate about delivering results as we are, and if you want a challenging yet rewarding role delivering the highest levels of customer service, this is the job for you.

About you

If you are the right person for this role, you should have:

• Excellent verbal and written communication skills, with a strong customer focus
• Ability to learn, interpret, apply and explain all legislation and guidance appropriate to the post
• Good word processing and IT skills, including an ability to use an on-line computer system to interrogate and update data
• Be able to deal with difficult situations
• Self-motivated, enthusiastic, and be able to deal with a varied workload
• Be able to demonstrate commitment to delivering the Council's values of great customer service, openness and accountability, innovation and improvement and fairness and respect.
• Responsible for championing and demonstrating the Council’s Leadership Behaviour Framework by inspiring, communicating, collaborating and empowering self and others and leading by example.

Please note, previous applicant need not apply.

What we can offer

Our staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Hybrid working
• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme.

To discuss the post or for further information, please email Sophie Spencer at sophie.spencer@southworcestershirerevenues.gov.uk

Closing date: Monday 6 May 2024

Interview date: Tuesday 14 May & Wednesday 15 May 2024

Please note if we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Proud member of the Disability Confident employer scheme

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
We are looking for a dedicated income specialist to support the wider management team. You will support the wider management team, to manage and allocate workflow. You will be providing advice and guidance to assist customers in all areas relating to income collection, e.g. tenancy enforcement, arrears recover, and ensure compliance on all related policies.
You will take ownership of performance frameworks to ensure your own and wider team are being measured against KPI and ensuring quality on delivery. You will have a keen customer focus to ensure service levels are maintained.
The team work in a hybrid way and work within the Customer Hub in Coventry and from home.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve

Investigate and manage disputed debts, undertake income administration and debt recovery.
Take ownership and management of performance in quality in own role and that of the team. Ensure policy and procedures are followed.
Ensure efficient collection of all charges and process referrals for court and enforcement action
Engage with stakeholders, supporting initiatives round financial inclusion, welfare reform and homelessness.
Work with management team to interpret arrears, targeting resources appropriately

What you'll bring
Essential skills

Experience of Income collection, or debt management role. Including understanding of housing law, particularly in relation to debt recovery including the county court process.
Experience of writing reports, analysis of key information to make decisions.
Experience of providing advice to the public
Willing and able to work shifts between the hours of 8am to 8pm should it be required
Ability to have constructive conversations, challenge where necessary and offer support and guidance to staff members.

Desirable skills

Experience of Resource Planning (allocation of workstreams and team activity)

Why Orbit?
Choosing us means being rewarded in every sense.
Here’s what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:

Online application
Interview(s)
Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Your new company
Popular, two partner firm with a positive track record of growth.


Your new role
As Accounts & Audit Senior you will be mainly preparing and auditing statutory accounts for limited company clients. Generally supporting the junior staff & Partners.


What you'll need to succeed
Experienced accountant with a positive and helpful attitude.


What you'll get in return
Nice firm, very respected in the local area. Flexible working options available.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for a large housing organisation based in Staffordshire as a Neighbourhood officer.
Your new role
As a Neighbourhood Officer, you will provide an effective, efficient and customer-focussed neighbourhood management service across Staffordshire. You will ensure that performance standards and targets are achieved in relation to tenancy and estate management, anti-social behaviour, safeguarding and to monitor and report on that performance.
What you'll need to succeed

• Experience and knowledge of housing legislation and best practice regarding Estate Management, Grounds Maintenance and/or Fire Risk Assessments/Block Inspections issues specifically enforcement action
• Ability to think ahead and be proactive on behalf of customers and the organisation
• Experience of administration in a housing environment.
• Able to communicate effectively with others, both verbally and in writing.
• You will be required to work across our Group offices within Staffordshire, therefore you will need a full UK Driving Licence and access to your own vehicle to use for work purposes.

What you'll get in return
This is a six month contract working as a temp via Hays. The equivalent salary is £33,000. The working hours are 37 per week.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

As a Night Security Officer with Sodexo at our impressive site in Waltham-on-the-Wolds, you're the face our our colleagues, customers and clients safety. No two days are the same. You're a reactive and proactive member of the team, with safety and integrity at the heart of everything you do. Join Sodexo and be part of something greater.

What you’ll do:

• Be our eyes and ears whilst monitoring CCTV and performing regular patrols

• Be our friendly face welcoming staff and visitors as required, whilst ensuring they adhere to security protocols

• Be our 'go-to' as a first line response to activations & incidents or fault reporting 

• Be our voice in relaying messages and provide guidance and advice to visitors, clients, contractors and staff

What you bring:

• A valid SIA Licence (Door Supervisor)

• Ability to interact with employees, contractors, visitors, and management as well as local police and fire authorities 

• Excellent communication and awareness skills

• Experience in working in a similar role, within a corporate or industrial setting

• Knowledge of security techniques and site and local emergency procedures

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied 

Ready to be part of something greater? Apply today! 

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

NIGHT SECURITY GUARD

• 4 days worked, 4 days off
• 42 hours per week
• £11.02 per hour + Sodexo Benefits
• Full uniform and training provided
• Free parking onsite
• 20 days annual leave increasing to 25 with service
• Free GP service
• Cycle to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping Discounts
• Training, development, and progression opportunities
• Refer a friend scheme (Talent Spotters)
• Online Recognition Scheme (Reward Hub)

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Job Description:

Saudi Arabian Parsons Limited (SAPL) is working in partnership with AtkinsRealis, Jacobs / JASARA and NEOM as part of an Integrated Project Management Consultancy (IPMC) to deliver THE LINE at NEOM, Saudi Arabia.

A need has been identified for a dedicated Welfare team to provide appropriate support, advice and guidance to the ever-growing number of multi-national employees based on site.

KEY ACCOUNTABILITIES & ACTIVITIES

Key Responsibilities

Support the Welfare Manager to provide comprehensive employee welfare onsite. Duties for which will include supporting:

• The identification and assessment of the company’s employee welfare needs.
• The welfare activities for the employees and recommending ways to improve employees’ welfare.
• The Welfare Manager, client and companies involved on the program, in the identification and assessment of employees’ welfare needs.
• The planning, development, and management of the implementation of worker welfare practices across the program.
• The development, implementation, and management of employee welfare assurance/control program.
• The establishment and maintenance of controls and documentation procedures.
• The collation, tracking, analysis, and reports overall results, including trends, for employee welfare.
• Wider community employee welfare programs
• The development of welfare activities for employees and recommending to contractors / consultants. ways to improve employee’s welfare.
• Advice on the use of Employee Assistance Programs
• The preparation of employee welfare standards self-assessment and rectification plan, as per project standards, and producing written and verbal reports as per Company procedures.
• Budget management for employee social, sports, welfare and wellbeing purchases and activities.
• Onboarding and Operations teams to ensure that new employees are properly onboarded and that all welfare programs are accessible to all employees.

Knowledge, Skills and Experience

• The ideal candidate will have commenced their career in HR, seeking fast-track growth and progression.
• Good communication, interpersonal and organisational skills along with excellent command of Arabic and English languages are essential.
• Ability to work independently and as part of a team.
• Ability to manage and prioritize workload.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office Suite.

Minimum Clearance Required to Start:

Not Applicable/None

Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.

Date Posted:

2024-02-22

Country:

Hong Kong

Location:

12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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GENERAL FUNCTION: The Financial Crimes (FC) Officer I must have a high level of appropriate expertise within financial crimes risk management and related regulations, guidance, and best practice.  The FC Officer I leads in the identification and assessment of risks where appropriate (BSA/AML, Economic Sanctions, Fraud) and the execution of procedures to evaluate the Bancorp's compliance with laws, regulations and industry standards. Identifies, develops and executes strategies for closing gaps in performance. Works mostly self-directed, with minimal supervisory oversight. Also works within department and cross-department teams.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

#LI-GM1

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Participates in the analysis, update, and implementation of financial crimes policies, procedures, and processes. 
• Conduct quality reviews of the work performed by the recovery team to ensure adherence to policies and procedures.
• Recover fraudulent funds for the bank and its customers by issuing letters of indemnification to the receiving Financial Institutions.
• Develop strengthen, and/or implement department and and cross-department business unit policies, procedures, and processes.  As well as, ensuring these are in compliance with existing laws and regulations, including governance, policies and procedures, monitoring, reporting, communications, and education, where appropriate.
• Identifies opportunities, establishes action plans, and drives solutions to continuously improve financial crimes policies, procedures and tools, and increase efficiency.
• Monitors financial crimes-related regulatory and industry developments and provides input to department and cross-department teams regarding emerging issues and interpretation of regulations .
• Proactively research specific issues relating to financial crimes risk and develops action plans, as needed, to mitigate identified risks.
• Prepares materials for Council, Committee and other financial crimes oversight meetings.
• Develop and deliver reports to senior management.
• Communicates significant issues to senior management.
• Assist in closing regulatory, audit and self-identified financial crimes-related program deficiencies and other issues.
• Assess the adequacy of the business units'/affiliates recommended corrective action to issues or gaps identified and support post-implementation validation of any implemented changes.
• Participates and/or leads regular meetings with peers to build and maintain knowledge of current and emerging issues and risk in the financial crimes environment.
• Work with line of business team members to identify and remediate financial crimes risk.
• Contribute updates to the financial crimes risk assessment.
• Facilitates, leads, or assists with financial crimes training.
• Assists in the review of new products and services for financial crimes risk.
• Recommends solutions based upon subject matter expertise. 
• Contributes or leads the completion of special projects related to financial crimes.
• Builds industry relations through industry networking.
• Areas of responsibility and accountability within financial crimes may Include: BSA/AML, Economic Sanction and Fraud.  These responsibilities may include tools and processes used internally by financial crimes teams or line of business processes and tools.

BANK SECRECY ACT REQUIREMENTS: Responsible for adhering to the reporting and record keeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank’s customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

SUPERVISORY RESPONSIBILITIES: May be responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Strong subject matter expert in appropriate financial crimes laws, regulations, and guidance.
• Education: Bachelor's degree or equivalent work experience required.
• Five + years’ experience as Officer or equivalent work experience.
• Computer[CA4] /Technical: Demonstrates working or functional proficiency sufficient to apply the use of software applications (Micro-Soft Office Suite) without assistance and minimal supervision.
• Advanced understanding of Fifth Third Banking products, business lines, Affiliate structure and operations, and Corporate support organization. Including, the Bank's management teams and decision-making operations.
• Excellent oral and written communication skills. Effectively communicates upward, downward and laterally. Displays a positive business presence with management and external contacts.
• Must be able to demonstrate sound judgment and apply logical and critical thought processes when developing and recommending solutions.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.

 

Financial Crimes Officer I

LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.