Total 17 Senior Executive administrative clerical job vacancies in Customer Service category in Malaysia

Profile

Titan Tech Academy (TTA) delivers hands-on and interdisciplinary applied Project Based Learning (PBL) learning in cutting-edge technology, Artificial Intelligence, entrepreneurship, STEAM, and other areas.

We ignite the potential of learners through unique learning experiences and gradually foster engineering concepts, design thinking, and an entrepreneurial mindset. Our approach enables students to acquire robust, holistic competencies and skills to tackle global uncertainties.

TTA is one of the few technology academies with the professional experience, and passion to build a brighter future for the next generation of innovators, entrepreneurs, and leaders.

Responsibilities

Counter Duties

• Attending to walk in parents and children’s enquiries and requests.
• Attending to guests/visitors and informing Staff of their guests/visitors arrival.
• Attending couriers, delivery & dispatch personnels.
• Handling mailing of letters.
• Answering of phone calls and divert to relevant staff/teachers when needed.

Admin duties

• General Administrative work
• Maintaining the office environment
• Data entry
• Assist in purchasing activity including office supplies, outsourcing activity, etc.
• inventory management of Stationery & teaching materials
• Perform other ad-hoc duties assigned from time to time

Requirements

• Good knowledge of Microsoft Office Words, Excel, and PowerPoint
• Good interpersonal and multi-task skills.
• Willing to learn and long term work/develop in the organization
• Experience in administrative work with accounting/HR knowledge will have an advantage
• Be able to converse in English and Mandarin to liaise with Mandarin-speaking parents
• 5 days work per week. Need to work on both weekend days. Off days will be on weekdays.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Job Summary:

· Aid in reception tasks, registration, financial guidance, payment collection, and other administrative duties.

Responsibilities:

Patient Care Management

-Welcome and assist patients or visitors at the reception counter courteously.

-Complete patient registrations for both inpatient and outpatient cases, accurately collecting addresses, contact details, insurance information, and medical histories.

-Verify and update patient information during each visit while maintaining confidentiality.

-Respond promptly and courteously to phone calls and inquiries.

-Guide patients and visitors to examination rooms as needed.

-Schedule patient appointments and send reminder calls and SMS notifications.

-Inform patients about any delays or waiting times.

-Offer financial counseling to patients and their families.

-Collect payments for services provided.

-Close daily accounts and deposit cash.

-Maintain cleanliness and organization of the counter and patient waiting areas.

-Adhere strictly to infection control measures, exercising standard precautions and maintaining good hand hygiene.

-Provide guidance to both inpatients and outpatients on necessary procedure preparation.

-Assist in maintaining cleanliness and upkeep of the assigned work area within the imaging facility.

-Assist in transferring patients to and from the imaging facility.

Administrative Management

-Replenish patient brochures and office stationery.

-Perform clerical duties including filing, data reporting for statistics.

-Arrange for maintenance and repair work as needed.

-Take on additional duties as assigned by the operation manager or supervisors.

-Report any errors promptly to the supervisor.

Requirements:

-Minimum GCE 'N' Level qualification.

-Strong communication and interpersonal skills.

-Computer literacy.

-Preferably possess experience in a healthcare setting.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• 1 to 2 years’ administrative or operational experience preferred

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

We are looking for a full-time Receptionist to handle patient-facing duties as well as general clinic management and administrative tasks. When our patients walk into our clinic, we want them to find a friendly, smiling face, and a helping hand. We are looking for a friendly, warm and organized individual to be a strong member of the team. The ideal candidate has excellent communication and multitasking skills, a positive attitude and a strong work ethic.

Key components of your role will be to:

• Greet patients with a smile as soon as they arrive and help them through their treatment journey at the clinic
• Answer the phone in a timely manner, with a smile and efficiently manage bookings and queries.
• Respond and follow up with email enquiries from patients professionally
• Create and manage both digital and hard copy filing systems
• Handle billing and payments accurately
• Assist with a variety of administrative tasks to ensure the smooth running of the clinic
• Provide the Clinical Director with strong administrative support
• Optional - sales and marketing activities which will be tied to performance bonus.

Skills and competencies required for this role:

• excellent interpersonal and communication skills
• 1-3 years of relevant working experience
• Self-driven to provide high-quality customer experience, with exceptional work ethics
• Able to multi-task and work in a fast-paced environment
• Knowledge of spreadsheets/word processing documents and preferably, experience working with customer relationship management software.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Your Role

We are looking for a Call Centre Executive to provide administrative support for corporate and insurance patients.

What Will You Do

• Manage and provide administrative services such as assisting patients with their appointments and making arrangement pertaining to their medical treatments.
• Perform service recovery such as managing complaints from patients.
• Chaperoning of patients to ensure smooth treatment process.
• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
• Keep accurate and compete records consistent with regulations, policies, and procedures.
• Organise and prioritise own workload to ensure provision of quality services.
• Demonstrate an organised, effective, and timely approach to all tasks.
• Build and strengthen client relationships to achieve long-term partnerships.
• Develop a thorough understanding of our products and service offerings.
• Meet regularly with other team members to discuss progress.
• Generate progress reports for clients and senior leaders within the organisation.
• Other duties and projects assigned by your reporting officer as required.

What Do We Want

• At least an O Level or equivalent.
• Have experience as a Cabin Crew.
• Good interpersonal and communication skills.
• 5 days work week.

Your Role

We are looking for a Patient Service Executive in assisting the Operations Manager and clinic teams in daily activities.

What Will You Do

• To assist the Operations Manager in planning and reporting activities.
• To work closely with the clinic teams in reinforcement positive morale, business execution and uphold company values.
• To attend to patients courteously with qualitied service standard.
• To perform front-desk duties like making appointments, billing and payment collection, handle enquiries like emails, phones, walk-in customers.
• To assist the radiographers or nurses if required.
• To assists in preparing patients for scans and bring them to the scanning room.
• To perform claims submission on insurance or Medisave, and verification of particulars and limits in various claims portal.
• To provide financial counselling for radiological procedures.
• To perform any ad-hoc duties assigned by the management.

What Do We Want

• At least a GCE N or 'O' level, NITEC in Nursing or WSQ Higher Certificate in Healthcare Operations.
• Have experience in healthcare industry and able to perform Phlebotomy would be added advantage.
• Customer oriented and have passionate in the Healthcare industry.
• Good interpersonal and communication skills.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent will provide administrative support to the Undergraduate Studies Section in the Dean's Office, Faculty of Science. Duties and responsibilities include, but are not limited to the following -

1) Faculty Co-ordinator for Study Abroad Programmes (SAP)

• Plan, manage and coordinate SAP which covers university-wide and faculty-level global partnership with overseas universities.
• Work closely with Global Relations Office (GRO) on the student exchange programme (SEP) allocation and student placement.
• Manage the administrative processes that include student recruitment, selection interview, pre-departure briefings, module mapping and credit transfer for outgoing students in all SAP.
• The range of programmes that the team handles include the following: Student Exchange Programmes (SEP), French Double Degree Programme, Global Classroom, Summer/Winter Programmes, Global Science Summer Programmes, Incoming/Outgoing Summer Undergraduate Research Opportunities Programme in Science (UROPS), Non-graduating, non-exchange programmes, Financial Assistance Schemes (e.g., NUS Awards for Study Abroad, Science Student Overseas Exposure Fund)

2) Student support for outbound and inbound students

• Handle student enquiries/appeals efficiently.
• For inbound students, to also assist in the logistics required (e.g., accommodation).

3) Publicity

• Manage the Faculty's SAP publicity materials
• Update collaterals, website, student portal etc to ensure information is accurate and timely.

4) Others

• Coordinate and answer enquiries (counter, telephone, email) from students and the public.
• Take minutes for Undergraduate Studies/Student Life meetings.
• Provide assistance at University/Faculty level events such as Open House, Freshmen Orientation Briefing, and Commencement.
• Any other duties as assigned by the Vice Dean.

Qualifications/Requirements/Other Info

1. Degree holder with a positive learning attitude.
2. Proficient in Microsoft applications.
3. Ability to work under pressure and multi-task in a fast-paced environment with multiple timelines and demands.
4. Ability to exercise tact and discretion in handling sensitive and confidential information.
5. Possess effective oral and written communication skills.
6. Mature, independent, adaptive and meticulous.
7. A team player with the ability to interact well with all levels of stakeholders.
8. Willing and able to do overseas travel to partner universities

- Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies.

- The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Salary:

Degree > $2800

Diploma > $2200

Working Days: Monday - Friday

Working Hours: Monday - Thursday 830am-6pm, Friday 830am-530pm

Location: Caldecott

Contract Period: 1 year

Job Responsibilities:

As a Child Protection Associate (CPA) with the BuildERS team you will assist with:

1) Training/Coaching/Supervision matters

• The implementation of the CPS’ tiered-level training frameworks to ensure that all operational targets (e.g., training programmes, quality assurance framework KPIs) are met;
  • To assist in preparation of training materials.
• To assist in collecting, collating and presenting evaluation results internally
• Conduct training analysis for yearly training calendar
• To support in the co-creation and management of a data reporting system so that periodic info updates could be readily churned out for senior management’s info and views.
• To assist in analysing the training records to provide quarterly updates on the number of staff who have attended courses to track adherence to Competency Frameworks
• To conceptualize and create bite-sized learning content from existing training materials for officer’s quick refresher on important concepts of trainings
• To support in procurement related matters

2) Administrative functions

• ECARG administrative functions
  • Enrolment of new applications
  • Termination of eCARG accounts
  • Maintain database of eCARG accounts
  • Support to users
• Performing secretariat duties such as room bookings, providing technical support for trainings and maintaining attendance sheets for trainings and coaching sessions

3) CPS Competency Framework

• To assist in the development of the CPS Competency Framework
  • Competency Map
  • Training and Supervision Roadmap
  • Competency Checklist
• To implement, analyse and recalibrate the CPS Competency Framework to ensure relevancy

4) Knowledge Management

• To assist in the proper storage and easy retrieval of resources that has been developed for CPS

Job Requirements:

• Tertiary qualifications
• Good written and presentation skills
• Proficient in using different presentation and communication mediums
• Experience in media content creation, video editing will be added advantage
• Meticulous and experienced in handling data and administrative duties
• Degree/ Diploma
• Singaporean

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

Profile

Titan Tech Academy (TTA) delivers hands-on and interdisciplinary applied Project Based Learning (PBL) learning in cutting-edge technology, Artificial Intelligence, entrepreneurship, STEAM, and other areas.

We ignite the potential of learners through unique learning experiences and gradually foster engineering concepts, design thinking, and an entrepreneurial mindset. Our approach enables students to acquire robust, holistic competencies and skills to tackle global uncertainties.

TTA is one of the few technology academies with the professional experience, and passion to build a brighter future for the next generation of innovators, entrepreneurs, and leaders.

Responsibilities

Counter Duties

• Attending to walk in parents and children’s enquiries and requests.
• Attending to guests/visitors and informing Staff of their guests/visitors arrival.
• Attending couriers, delivery & dispatch personnels.
• Handling mailing of letters.
• Answering of phone calls and divert to relevant staff/teachers when needed.

Admin duties

• General Administrative work
• Maintaining the office environment
• Data entry
• Assist in purchasing activity including office supplies, outsourcing activity, etc.
• inventory management of Stationery & teaching materials
• Perform other ad-hoc duties assigned from time to time

Requirements

• Good knowledge of Microsoft Office Words, Excel, and PowerPoint
• Good interpersonal and multi-task skills.
• Willing to learn and long term work/develop in the organization
• Experience in administrative work with accounting/HR knowledge will have an advantage
• Be able to converse in English and Mandarin to liaise with Mandarin-speaking parents
• 5 days work per week. Need to work on both weekend days. Off days will be on weekdays.

Tuition Centre in Ang Mo Kio Requires Customer Service & Admin Executive

Responsibilities:

As the Customer Service & Admin Executive, you will be required to

1.1.1. Centre Management: Greet and welcome students and parents in a friendly and professional manner. Maintain a neat and organized centre.

1.1.2. Handle customer enquiries and feedback: You will be responsible for handling customer inquiries (including but not limited to phone, text, walk-in, social media, or email enquiries) and all customer feedback, ensuring that all customer issues are resolved in a timely and satisfactory manner. Escalate complex issues to the Operations Lead when necessary. Ensure a high level of customer satisfaction.

1.1.3. Communications: Provide timely, accurate and comprehensive information regarding our programs, schedules, and fees. Update students and parents on any changes in class schedules or events.

1.1.4. Process student, course registration, and payment matters:You will be responsible for processing student registration and payment matters, ensuring that all transactions are completed accurately and in a timely manner. Payment matters include churning out billing invoices and sending them to the parents on a monthly basis.

1.1.5. Manage and maintain student and staff records: You will be responsible for managing and maintaining student and staff records via our iEduCentre system, ensuring that all information is accurate and up to date.

1.1.6. Establish and maintain good relationships with both prospective and existing customers: You will be responsible for establishing and maintaining good relationships with both prospective and existing customers, including providing personalized service, addressing their concerns promptly, and following up with them on a regular basis.

1.1.7. Assist tutors in any administrative matters when necessary: Including but not limited to the printing of class notes and mailing of study materials to students.

1.1.8. Events and Promotions: Assist in organizing events and promotional activities to attract new students and retain existing ones. Collaborate with the marketing team to implement marketing strategies.

1.1.9. Centre Logistics and Management: You will be responsible for managing the monthly pantry supply order (including F&B and Cleaning Equipment) and coordinating with the cleaning company to ensure that the centre’s cleanliness is well-maintained. You are also expected to ensure the centre’s basic cleanliness on a day-to-day basis.

1.1.10. Assist in ad-hoc matters when necessary:You will be expected to assist in ad-hoc matters as necessary, including providing support to other departments and staff members as needed.

Requirements:

• Minimum Diploma
• Working hours : 4 weekdays (12.30pm to 9pm) + 1 weekend (9am - 7pm)
• Passionate in customer service
• Confident and tactful in handling customer’s needs
• Strong interpersonal and communication skills
• Positive work attitude, self-driven, independent, team player with a strong service mindset
• Meticulous and systematic with administrative procedures
• Skilled in basic office skills (excel, word) and computing skills
• Prior experience in frontline customer service jobs will be a bonus
• Able to handle difficult customers confidently

To provide full range of admin support to the Treatment planning areas and teams. Prioritise and manage own work. Provide clerical support and advice within the RT Physics team on Radiotherapy applications. Working within the team to ensure adherence to the National and Trust Referral to Treatment (RTT) and Cancer wait timescales. Manage Patient monitoring Lists (e.g. PTL, waiting lists, spreadsheets) using guidance in the Trust Access Policy. Assists with new staff induction/ orientation within the Radiotherapy Physics section of the Healthcare Science and Technologydirectorate. Keep careful records of all work performed and other appropriate records as required for statistical purposes. Responsible for ordering and maintaining stock in the pre-treatment process and data incorporated in patient information packs &Leaflets. Assist in the updating and maintenance of the Radiotherapy Physics Quality Management System. Ensures patient annotation i.e. patient results and reports are available for use by the RT Physics staff and Clinical Oncologists. Answer the telephones in a timely polite manner. Take appropriate action as required, taking advice from the Senior Clinical staff wereappropriate. Ensure accurate data entry into patient systems or records sustain adherence and competence with all department & trust IT systemsie iPM, ARIA, CRIS etc. Produce clinical letters/discharge letters and associated correspondence.