Total 4,595 account officer job vacancies in Customer Service category in Malaysia

We are looking to recruit a full time Pastoral Support Officer and Deputy Designated Safeguarding Lead. This role will include DDSL responsibilities and Medical AdministrationGeneral Purpose of the Role
To work with staff and parents / carers to provide high quality targeted intervention and support for students in order to ensure that students are safe, meet school expectations and make good progress at school and to be a first aider to assist staff and students who are unwell which will include maintaining all medical records appropriately and liaising with the School Nurse Team.
Specific Duties
• To establish constructive working relationships with students and interact with them according to individual needs;
• To provide 1:1 support and group support to identified students and maintain records of these interventions;
• To act as the key worker in school for identified students, which will involve liaising with other professionals, liaison with parents / carers and setting up / attending relevant meetings;
• To support the successful re-integration of students after suspension in collaboration with the Assistant Headteacher (Pastoral);
• Support the effective implementation of the school’s Behaviour policy by promoting good student behaviour, dealing promptly with conflict and incidents in line with established policy, manage rewards and sanctions and encourage students to take responsibility for their own behaviour;
• To establish constructive relationships with parents/carers;
• To liaise with other key staff such as the SENDCo, MAGT Coordinator, EAL Coordinator, Attendance Officer and Head of House to ensure that identified students are receiving appropriate support;
• To liaise with relevant Heads of Year, Assistant Heads of Year and tutors to ensure that pastoral support for identified pupils is supported by the wider pastoral team;
• To liaise with other members of pastoral team in engaging hard to reach parents –including home visits with the Attendance Officer, Student and Family Support Officer, etc where appropriate;
• To work alongside the Attendance Officer to support with monitoring attendance which may include sending letters, making telephone calls, student home visits and general admin support where required;
• To liaise with professionals from other agencies, such as CAMHS, Children’s Social Care etc to ensure effective multi-agency working to support students and families;
• To work flexible hours to meet the needs of parents and students;
• To maintain clear and detailed records, in line with school systems and procedures;
• To undertake appropriate professional training and development;
• To contribute to relevant in-school staff training;
• To oversee the input of rewards system in school, acting as point of contact for students, staff and parents;
• Support the induction of in year admission students;
• To help run whole school detentions;
• To be one of the school’s Deputy Designated Safeguarding Lead (DDSL), assisting the Designated Safeguarding Lead (DSL) in all matters of safeguarding and child protection across the school. This will involve taking part in strategy discussions and inter-agency meetings, and contributing to the assessment of children. It will also include participating in ongoing training to ensure that you continue to meet the requirements of this role.
Medical Needs Administrator:
You will be the designated member of office staff who will:
• Keep records for students with long term medical needs.
• Keep records for students with care plans.
• Keep records for students with prescription medication held in school.
• Monitor medicines held in school and notify parents / carers if medicines are expired.
• Produce a register of medical needs, which will be available to all staff and updated at least annually.
• Be responsible for the storage of medication on site in named containers, in a designated place ensuring confidentiality of information and to keep a record of when medication is administered.
And as first aider you will be required:
• To administer first aid (must be trained first aider, or willing to undertake training) and accompany students to hospital if necessary.
• To assist students who are unwell in school, including contacting parents or carers when a student needs to be sent home.
• To complete accident/incident forms accurately and investigate where appropriate or as directed.
• To ensure that all accident/incident forms are logged, signed and copies forwarded to the Local Authority or other agencies as appropriate.
• To monitor stocks and replenish first aid supplies.
• Be first point of contact for the Examinations Officer during exam sessions for students with known medical issues should students require first aid and ensure that students have their medication from the office before entering an exam if required.
• Provide medical information to the Trips organiser for students attending trips with known medical issues.

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng/Paya Lebar/Ubi)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Make & receive customer inquiry calls
• Handle customer complaints and respond to customer reviews
• Collect & analyze customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Training provided to inexperience candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

The personnel is required to perform the following duties:

· Perform general cleaning and attendant duties for the school hall, surrounding areas, classrooms, special rooms, as well as other areas within the school compound, as assigned.

· Gate duties and securing the offices, as assigned.

· Other general support duties and simple repair works.

· Any other duties as assigned by the School.

The Personnel shall minimally have the following qualifications, skills and experience:

· basic command of English, be able to read and write simple English

• basic education of at least Secondary 2

• at least 1 year of relevant experience, performing similar scope of work, in a school or similar environment.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Systems Support within Care Services tasks: Ensure secure and efficient administration of core care management systems. Oversee and manage the creation of new user profiles and the deactivation of accounts for leavers within care systems. Build high quality internal relationships within care services and across the multi-professional team. Collaborate with colleagues in Business Intelligence to ensure data consistency and integrity across Tŷ Hafan databases/systems. Work closely with the information governance, and IT teams across Tŷ Hafan to ensure that current and future requirements for care systems are clearly expressed, communicated in a timely way, and integrated where required. Provide support as required and allocated in relation to core Care management systems. Care Clinical Records System (The Care Database) tasks: Provide induction training for all new starters, building skills and confidence in the use of the clinical records System that are new and unfamiliar adapting to different learning styles and providing training evaluation and feedback reports. Agree priorities for system improvements with the Senior Management Team, and work with colleagues in Care, Governance, Business Intelligence and IT to bring about improvements, including reporting. Work with departments to produce internal process documents to enable effective training. Deploy a range of techniques to support embedding the clinical records system, including side by side coaching in real-time and live environments. Set up and run online and in-person support clinics for the clinical records system, to quickly pick up patterns and trends. Create tools and simple guides to support consistency of use and quality of data entry. Translate complex information relating to the clinical records system and make it simple and easy to understand. Effectively coordinate clinical records system project activity, including arranging meetings, taking minutes, and monitoring actions. Promote a right first time culture that drives consistency in data quality and improvements in accuracy of data entry across the care team, including volunteers. Continuously review the effectiveness of the clinical records system and collaborate with colleagues across care services, identifying areas for improvement. Clearly articulate issues relating to the use of the clinical records system and escalate to enable timely resolution, tracking all issues and concerns through to completion. Create and maintain risk and issue logs as they relate to the clinical records system. Oversee the central helpdesk providing a single point of contact for issues and concerns relating to the clinical records system, recording errors and reporting patterns enabling preventative measures. Recruit an advisory network to act as champions for clinical record system. Managing the network and maintaining positive engagement through effective and regular involvement and facilitating meetings. Facilitate and coordinate external stakeholder management meetings, including contract management meetings. Work with department managers to prioritise information needs around outcome data and reporting. Work with the Senior Management Team to identify key reporting requirements. Create and maintain a regular reporting schedule, and present high quality, accurate and timely reports for executive managers, external commissioners, and board members. Assist with data cleansing to improve the quality and consistency of reporting. Investigating inconsistencies in order to identify and correct data problems. Organise and attend meetings to discuss clinical database priorities, report progress and resolve issues as required. Personal/ People Development: Observe the organisations volunteer strategy to ensure effective use of volunteer resources and ensuring excellent stewardship. Undertake relevant education and training appropriate to your role to support your professional development, and to maintain the necessary skills and competencies to meet the requirements of the role, including but limited to visiting other hospices and sites using The Care Database. Effective role modelling of the Tŷ Hafan values: Demonstrating Compassion, Providing Excellent Service, Working Together, Taking Ownership. Health, Safety and Wellbeing: Ensure knowledge and understanding of safeguarding measures and procedures, ensuing these are always implemented. Take reasonable care for the health and safety of yourself and others who may be affected by their actions at work. Abide by the reporting processes for incident and accident reporting and support investigation into events. Equality & Diversity: Understand, promote, and ensure adhere to the charitys equal opportunities policy. Act as a role model for the organisation, respecting colleagues and evidencing diversity and inclusion. Confidentiality and Data Protection (GDPR): Understand and adhere to Tŷ Hafans data protection policies and procedures and relevant legislation. Maintain high standards of information governance and confidentiality at all times. At times the post holder may be asked to support with other duties appropriate with the band and level of responsibility of this role for which the job holder has the necessary experience and/or training to complete.

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.



Serco: HMP Dovegate, Uttoxeter, ST14 8XR
Permanent, Full Time
£21,960 per annum + Excellent Corporate Benefits Package

Here at HMP Dovegate, it takes a whole team of people to keep the facility safe, secure and in proper working order. Reporting into the Facilities Manager, you will work alongside a team of multi-skilled engineers within the Facilities Services team. As our new Escort, you will enable Contractors to perform tasks within the establishment in a safe and secure manner, ensuring that all Contractors and their tools are accounted for and managed securely at all times, and that all work meets regulations.

As this role forms part of our Facilities Management Team, you will be required to cover nightshifts and occasional weekend work as required and it is important that you are physically fit due to the physically demanding nature of the role. Working in Custodial, it is an intensely pressurised environment so you must also be confident in your ability to communicate effectively, with a high level of customer service skills. Other key duties include:


-
Assisting in multi trade support of other members of the FM team in completing related routine maintenance and repairs but within the capabilities of their ability, experience and training.

-
Taking responsibility for external areas
- carrying out regular inspections, ensuring they are kept free from litter and are clean and presentable.


Overall, this is a fantastic opportunity for someone who enjoys working in a team and taking pride in what they do as we are a tight-knit and supportive unit within the Prison.

What you'll need to do the role

We are looking for someone who has previously worked in a similar role and will be able to hit the ground running upon starting. Although experience working in a security/custodial environment would be desirable, this is not essential. As you will be assisting in multi-trade support within the team, we would also consider relevant certifications or licences that will allow you to aid in other areas for e.g. Health & Safety knowledge, Electrical, Plumbing etc. Good I.T, Numeracy and Literacy skills will also be an essential part of the role on a day to day basis.

A key part of this role is to be pro-active and this will be achieved by commitment to customer satisfaction and striving for continuous improvement in your working approach, including the ability to prioritise workload, using your own initiative and working in a logical and methodical manner to tight timescales. You will be confident in your ability to communicate effectively at all levels, both in writing and orally. It is important that you have a flexible and a common-sense approach to work due to this role involving nightshifts and weekend work. Please note that you will also be expected to pass a full security check.

Why Serco

Meaningful and vital work
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer


- Blue light discounts
- Opportunities to gain additional qualifications
- Continuous professional development opportunities
- Opportunities to participate in an overtime scheme
- A company passionate about diversity and inclusion
- Free on site parking
- Use of on site gym
- Subsidised meals
- Up to 6% contributory pension scheme
- Serco benefits package
- includes cinema, merlin entertainment, discounts on mobile phone plans, leisure centre memberships and online shopping discounts
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference


Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Your Organisation
Come and join a collaborative and supportive team that works with purpose to empower its customers to be confident about their financial future. 
Established in 1959, G&C Mutual Bank has grown to be one of Australias strongest customer-owned banks. Customer focussed and values-driven, we make responsible, ethical decisions that benefit our customers and the community. Our profits are reinvested to provide better products and services for our customers. 
If that ethos resonates with you, wed like to hear from you. Experience the G&C Mutual Bank difference Its your bank, because you own it.
Your Opportunity
Our Sydney Service Centre currently has an excellent career opportunity for a full time  Customer Service Officer . The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.
You'll be joining a small team ... Click here to view more detail / apply for Customer Service Officer ? Sydney

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

Classification:  ANU Officer 6 (Technical) Salary package:  $89,134 - $93,211 per annum plus 17% superannuation Term: Full time, Continuing 
Join a team of professional staff working closely with academic staff and students in delivering a high-quality teaching program and many supporting activities where you will fully utilise and further develop your technical skills.

Join a small but dynamic teaching support team.
Work closely with other professional teams delivering safety and administrative support.
Broaden your skills across all technical fields.
Share your skills with many students and student teams in supporting their projects.
ANU provides many benefits and a rewarding work environment.

About the College The  ANU by 2025 Strategic Plan calls for the University to serve society through transformational research and education. As one of the great universities of the world, ANU is driven by a culture of excellence
... Click here to view more detail / apply for Teaching Support Officer

Achieve your dreams by helping others achieve theirs
We support you to grow your career
Work for a fast-growing company that offers opportunity for growth

We have an exciting opportunity for In-work Support Officer in the Eastern Suburbs area who provides a valuable end-to-end service of Post Placement Support to Participants. This role ensures that Post Placement Support services are effectively delivered to Participants and employers in an efficient and timely manner to assist with long term job retention.
  About the Role

 Developing solid relationships with both Participants and Employers in the provision of Work Supports
Maximising work retention in sustainable employment via timely supports and interventions
Ensuring that each Outcome type is maximised for positive performance and revenue impacts
Ensuring suitable and compliant documentary evidence has been obtained for claim submissions
Submitting claims accurately and
... Click here to view more detail / apply for In-work Support Officer

Location: Broadmeadows
Role Type: Full-Time, Ongoing
Remuneration: $99,000 - $109,000 (inclusive of super) About us:
Bendigo Kangan Institute is one of Victoria's largest TAFE providers. We offer state-of-the-art training centres providing a wide range of courses in a variety of fields. We foster a culture that is customer-centric , works together and focuses on achieving our best in a healthy and supportive environment . If you are passionate about putting the customer first, thrive on being part of an inclusive and united team, please read the detailed position description document to understand our values and focus.
We are committed to building a workforce that reflects and represents the vibrant and diverse communities where we work, teach and study. We welcome First Nations people, people of all genders, ages, cultures, religions, disabilities, sexual orientations, family structures and those with caring responsibilities. Our culture celebrates diversity and prioritises ... Click here to view more detail / apply for Apprenticeship Support Officer

About the role:
The Role
You will maintain a safe, secure and welcoming environment for students, staff and visitors, coupled with promoting good learner behaviour across the campus, helping to create positive campus environments. Key duties will include;

Monitor the use of public areas, teaching spaces, cafes, social areas and campus grounds and report/take appropriate action to stop unsafe activities
Use appropriate and effective de-escalation techniques to positively manage learner behaviour
Control access of personnel and vehicular traffic ensuring that only authorised persons are allowed on site, including checking of ID cards.
Take action in the event of an accident or incident, including the administration of first aid and completion of accident and/or incident reports in accordance with College procedures
Work collaboratively with other members of the team to provide a prompt quality service for the operation of fire, security, CCTV systems using electronic and computerised facilities management systems and equipment
Skills and Experience
You hold or be willing to work towards a SIA Door Supervision Licence and have previous experience in the security sector/CCTV operations/youth work. You will also have experience in conflict management and de-escalation techniques and be able to positively manage learner behaviour. You will have the ability to communicate in a calm and professional manner with students, staff and visitors at all levels. You should be able to work unsupervised as well as co-operatively and productively with other members of staff.

About The Company
The College
London South East Colleges is a successful and innovative College operating with sites across Bromley, Bexley, Orpington, Greenwich and Lambeth. With nearly 14,000 students and 1,000 members of staff, the College is a major employer in the area and makes a significant impact on the lives and future prospects of its learners who travel from across London to study with us. The College is also the sponsor of London South East Academies Trust, a growing Multi-Academy which is rapidly developing a track record of academic and financial success. With a combined turnover of circa£65m and the ambitious growth plans of the group, there has never been a better time to join this exciting organisation.
Benefits
The benefits package includes annual leave of 27 days (excluding bank holidays) plus 3 efficiency closure days during Christmas, up to 2additional College closure days, and leave for volunteering (pro rata for part time staff).There are excellent pension schemes, including employer contributions(Teachers’ Pension Scheme, Local Government Pension Scheme or Nest). Staff also have access to our Employee Assistance Programme, free onsite parking, salary sacrifice cycle to work/bike loan scheme and annual season ticket loan. Youwill have access to onsite gym at Bromley, discounts in inhouse restaurants and hair and beauty treatments.

Equal Opportunities
London South East Colleges is fully-committed to being an Equal Opportunities Employer, and creating a diverse and inclusive workspace, free from discrimination and harassment. We welcome and encourage applications from all, regardless of race, nationality, ethnic origin, religion/belief, sex, gender identity, sexual orientation, disability, age, parental status and/or marital/partnership status.
As a Disability Confident –Committed employer, we will offer an interview to any applicant that declares they have a disability and meet the minimum job role criteria.
If you have accessibility needs and/or require any adjustments for the application and interview process, please let us know.

Salary: SGSAT Pay Scale up to £27,129 pro-rated
Contract Term: Permanent: Full-time, term-time only (39 weeks).
Berkeley Green UTC is seeking to appoint a confident, trustworthy and flexible Curriculum Support Officer to join our friendly, enthusiastic and dedicated team.
The role will include:
• To deliver high quality supervision and support for students within lessons
• To work with students and parents/carers to identify barriers which are preventing them from displaying the UTC values and support students development.
• To support the academic, social, moral and cultural development of students through the tutor role and to fully participate in the UTC enrichment programme.
Berkeley Green UTC opened in September 2017 with outstanding facilities, in a state-of-the-art building. We provide specialist, high quality technical and academic education for 14-19 students with a strong interest in Engineering and Digital Technologies including Cyber Security. Although we are a specialist centre, English and Maths are very much the foundations on which all else rests. Developing learners who are confident, fluent and creative is a priority for us. Have a read of our Ofsted report to find out why we are such a good place to work.
Why choose Berkeley Green UTC? You will become an integral part of a supportive and passionate team of teaching, support and admin colleagues at the UTC with a commitment to professional development.
Closing Date: 16th May 2024
Interviews: w/c 20th May 2024
Interview may be conducted prior to this date.
The successful applicant will be required to obtain and maintain a satisfactory Disclosure Certificate, Enhanced with Children’s Barred list check, as a requirement of the job.
South Gloucestershire and Stroud Academy Trust welcomes applications from all sectors of the community and is an equal opportunities employer.
SGS Berkeley Green UTC Gloucestershire Science and Technology Park Berkeley GL13 9PA

Executive Support Officer (517705)


Department of Health
Health ICT
Health ICT


Applications must be submitted by Sunday 05 May, 2024 11:55 PM

Position details



Applications close:
Sunday 5 May, 2024 11:55 PM AEST



Award/Classification:

Health and Human Services (Tasmanian State Service) Award, General Stream, Band 4



Salary:

$79,529 to $91,517 per annum



Employment type:
Full Time



Region:
South



Location:

3/22 Elizabeth St, Hobart



Job description:

Provide executive support to the Chief Information Officer (CIO) and administrative support to the Senior Manager in the Office of the CIO team.





The role:
Provide executive support to the Chief Information Officer (CIO) and administrative support to the

... Click here to view more detail / apply for Executive Support Officer (517705)