Job Posting Title: Director, Test Administration Honoraria Management
College Board – Assessment Delivery Operations
Location: Remote or Hybrid options available
Type: This is a full-time position
About the Team
The Operations Division at College Board is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The 70-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics, and Publications and Content Management. This role will be a Director on the Test Administration Management Onboard team.
About the Opportunity
As Director of Test Administration Management (TAM) Honoraria, you will apply your business development, financial expertise, vendor management, and operational proficiency to manage the operational function within Assessment Delivery Operations (ADO) responsible for the disbursement of honoraria payment to test administrators. You will support the TAM Onboard function, playing a pivotal role in managing and enhancing payment channels for our customers. This position requires a banking and online payment processing background, a focus on exceptional customer service, and a commitment to optimizing operational financial methods. You will apply innovative ways of thinking and operating by reimagining and evolving the honoraria process to enable greater agility, system automation, and higher levels of quality and efficiency for on-time payment delivery.
The candidate will be responsible for developing an efficient process for institutions to apply honoraria expenses and for facility fee exceptions as part of the administration of the SAT. We seek a candidate who will manage the relationship with and performance of our payment vendor and support our primary external customers (e.g., Test Center Coordinators and their staff).
As the main point of contact, you will collaborate closely with the payment vendor supporting the Test Center Coordinator and staff to ensure their needs are met and their experience is constantly improved. You will advocate for the end customer by leading changes and identifying and envisioning the backlog of features required to build greater efficiency and higher levels of quality. This requires strong and consistent partnership with multiple teams including College Readiness Assessments (CRA), Finance, Cost Management, Product Owners, Technology, Salesforce, Payment Vendor (PV), and PV's Customer Support team to understand and prioritize the Honoraria features and fully develop and validate success criteria. In addition, you will oversee and manage the daily intake, investigation, and resolution of PV escalations and work to drive enhancements to the coordinator experience. You will coordinate seamless handoffs among your team to others in Operations and work closely with the PV and Finance. The stakes are high -- flawless application of policies and processes with the highest degree of quality and speed across a wide array of issue types is of mission-critical importance to our brand.
In this role, you will:
Lead Daily Functions for Honoraria Capability (50%)
Partner with the Operations Vendor and Change Management (VCM) team for successful implementation of a new Honoraria payment vendor, including managing new test center staff onboarding honoraria processes, developing an online web strategy of honoraria content, and reviewing assessment survey feedback to enhance and identify payment issues
Ensure timely and accurate payments to honoraria recipients
Work with PV to ensure compliance with CRA policies to mitigate and reduce costs
Oversee and maintain efficient payment channels for honoraria distribution domestically and internationally
Continuously assess and improve payment methods to enhance the customer experience
Develop and maintain payment operations procedures for efficiency and compliance
Collaborate with cross-functional teams to streamline billing and payment workflows
Stay up to date with banking industry trends and best practices
Provide exceptional customer service to honoraria recipients who have escalated to PV, addressing inquiries and resolving payment-related issues promptly and professionally
Develop and maintain strong working relationships with PV, CRA, Finance, Treasury, Cost Management, and ADO, understanding their unique needs and requirements
Partner with Product Owners across the organization to continually evolve the core capabilities of critical functions
Conduct Analysis and Recommend Improvements (25%)
Analyze honoraria data to identify trends and opportunities for cost savings and efficiency improvements
Prepare honoraria reconciliation reports, forecasts, and budget analyses to support decision-making
Develop and implement risk management strategies to safeguard data
Identify process bottlenecks and inefficiencies and recommend solutions to streamline operations
Provide Strategic Support (25%)
Champion the roadmap connected to honoraria needs and influence the priority of features necessary to continually drive the function to new levels of optimization
Utilize a data-driven approach and skilled communication tactics to influence change agents and business owners across the organization, including ADO, Vendor Management, Technology, and CRA, to ensure registration operation priorities are understood and align with broader goals and objectives
About You
You have:
A minimum of 5 years of experience in financial analysis, billing operations, accounts payable, vendor management, or a related role
Knowledge of banking regulations, payment processing, and financial systems
Strong knowledge of operations management practices, compliance, and vendor management
Excellent interpersonal and customer service skills with a commitment to delivering a high level of service
Excellent verbal and written communication skills, including the ability to confidently interact with executives and other key leaders across the College Board and its partners; also includes the ability to facilitate meetings and present remotely and in-person to groups of 15 or more
A proven ability to lead complex and critical initiatives by clarifying objectives, planning, coordinating actions, managing issues, and communicating status and results to stakeholders at various levels of an organization
Comfortable working with business owners, product development teams, vendors, technology, and the proven ability to earn the trust of key stakeholders quickly; mobilize and motivate teams and resolve conflict
Experience in successfully gathering and analyzing data to predict trends and forecasting to address business problems in collaboration with diverse stakeholders
Proficiency in financial modeling, data analysis, and Microsoft Excel
Strong experience with Agile methodologies
Experience with Salesforce and SmartSheet preferred
Ability to adapt to changing priorities, thrive in a fast-paced environment, and execute with limited information and ambiguity
The ability to travel 4-6 times per year. Occasional travel is required to College Board offices and vendor site when needed (approximately once per quarter to College Board's Reston office, on an as-needed basis to other College Board or partner offices)
Bachelor's degree in finance, business, or a related field preferred
You are eligible to work in the U.S.
About Our Process
Application review will begin immediately and will continue until the position is filled
While the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week process
About Our Benefits and Compensation
College Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.
The hiring range for a new employee in this position is $80,000 to $130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.
Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.
Your salary is only one part of all that College Board offers, including but not limited to:
A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and more
Recognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibility
A job that matters, a team that cares, and a place to learn, innovate and thrive
You can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.
About Our Culture
Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:
We are motivated to positively impact the educational and career trajectories of millions of students a year
We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women’s Impact Network)
We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time