Total 251 Visual Design Director inSelangor job vacancies in Customer Service category in Malaysia

Service Engineer

• Provide service support and propose recommendations and resolve product quality issues
• Providing good customer support
• Generation of reports.

REQUIREMENT

• Min 2 years of experience in Home Appliances and TV or Visual industries.
• Customer Service oriented.

Salary: Depending on experiences

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg

Posted: 28/03/2024

Closing Date: 30/04/2024

Job Type: Permanent - Full Time

Location: Mount Pleasant, QLD

Job Category: Education, Childcare & Training

Job Description

At Green Leaves Early Learning Centres, we take pride in building innovative and sustainable learning environments and practices in our state-of-the-art centres.
Our offering is unique, and for us, it all comes down to the little things. Our team genuinely care about the learning experience of the children in each of our centres throughout Australia.
Green Leaves Early Learning Mount Pleasant a state-of-the-art centre with a superstar existing team that is 143 places and boasts 8 different learning spaces.
Reporting to the Operations Support Manager, the Centre Director is key to building a team that will embrace our wonderful Green Leaves Commitments, and aim

... Click here to view more detail / apply for Centre Director

• Monitor and optimize service delivery performance: Track key metrics, identify areas for improvement, and implement initiatives to drive service quality and efficiency.
• Own critical incidents: Take ownership of complex issues, coordinate resolution efforts, and ensure effective communication with stakeholders throughout the process.
• Develop deep understanding of service delivery: Analyze projects and processes to gain insights into scope, challenges, and potential optimization opportunities.
• Lead service improvement initiatives: Design and implement strategies to enhance service delivery, including automation, runbook creation, and L3 collaboration.
• Optimize the L2 support team: Implement a shared services model through cross-skilling and training, leading to cost savings and improved resource utilization.
• Foster continuous improvement: Analyze internal and external processes to identify and implement strategies for service delivery optimization.
• Drive accountability and ownership: Ensure the L2 support team meets service level agreements (SLAs) and customer expectations, proactively driving future demand.
• Collaborate with stakeholders: Maintain effective communication and collaboration with internal teams (L3 support, network, development) and external vendors.

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

What you'll be doing

You will keep us on our toes. Remind us to look away from the comfort of our screens and back at the reality—where our customers live. You will keep asking, 'what does the end-to-end user journey look like?’. You’ll champion a collaborative approach to create new and improve existing processes, products, and platforms for digital and offline touchpoints across the different parts of the bank.

Here's what your week might look like

• You’ll work closely with UX researchers, UX designers, and business teams to rethink and define best-in-class products and services. And you’ll help us communicate that to our stakeholders.
• You'll lead others to collaborate on the groundwork: qualitative and quantitative research; vision and strategy workshops; ideation and solutioning.
• You'll build a strong community of practice around service design to support upcoming and ongoing projects and initiatives.
• UX is a pretty established discipline here at DBS (thanks to one person especially), but we can always use help to evangelise the importance of good (service) design to level up the focus and outcomes that impact customer experience.

Here are the experience and skills we'd love you to have

• You have 5 - 8 years of relevant experience.
• You have experience leading end-to-end service design projects and initiatives.
• You’re a great communicator and storyteller.
• You’re an eloquent public speaker and an excellent facilitator.
• You’re an expert at making sense of complex information and solving wicked problems through logical and structured thinking.
• You’re a strategic thinker focused on outcomes over activities.
• You’re an empathic human being and a fantastic collaborator that’s able to influence and motivate others around you.

Bonus points

• You have a UX research / design background.
• You have experience in the fintech industry.
• You have experience with training and educating low-maturity stakeholders or clients about design thinking / service design / UX design.

Your team and career

You will belong to two families: the UX Design team and the Research & Insights team. You will report to a research manager, and work very closely with people from Research & Design.

About DBS

DBS is a leading financial services group in Asia. We are headquartered in Singapore, with a growing presence in Greater China, Southeast Asia and South Asia.

We were named the Best Bank in the World by Global Finance in August 2018—the first Singapore and Asian bank to receive this honour.

We want our customers to Live more, Bank less. And we want to make banking invisible.

Every day, there’s a lot more to explore, experience and enjoy—and a lot less time to do it in. That’s why we’ve created banking that’s fast, natural, effortless. Banking that’s with you wherever life takes you, instead of taking you away from life. So you can enjoy a lot more life, with a lot less bank.

About the design team

Hi, we are the DBS user experience design team

We create digital products that deserve to be built because they solve real problems in an impactful way with empathy.

How we design

We go beyond numbers

Every dollar means something. No one actually wants money. We want what it can give us. So we acknowledge that money is not really about money. We inject emotion into our products to go from transactional to magical.

We have one profound idea

Because ambiguity is the enemy of good user experience. What is our unique value proposition? Would adding another feature dilute the idea or make it stronger?

Connect with us

https://www.instagram.com/dbsuxd/

https://medium.com/dbs-bank-design

As a Senior Manager of Technical Solutions in Data Centre Engineering, you'll spearhead the development and management of technical solutions, ensuring seamless project execution from conception tKey Responsibilities:

Responsibilities:

• Lead the development and management of technical solutions in Data Centre Engineering projects, overseeing the entire project lifecycle.
• Collaborate with internal teams and external stakeholders to craft pre-sales solutions and assess feasibility, ensuring alignment with project objectives and budget constraints.
• Provide Project Management inputs across job responsibilities, coordinating with the Project Management team for seamless execution.
• Conduct regular meetings with clients, consultants, contractors, and vendors to address technical matters and ensure project alignment.
• Manage project scheduling, construction processes, and documentation, facilitating smooth handover to the Project team for delivery.

Requirements:

• Master’s or Bachelor’s degree in Mechanical Engineering or equivalent.
• Minimum 7 years of experience in Data Centre or equivalent design and construction.
• Proficiency in variable design standards such as BICSI, TIA, and Uptime Institute Tier Standard.
• Strong problem-solving, communication, and interpersonal skills, with a focus on teamwork and collaboration.
• Proven ability to lead technical discussions effectively across multifunctional teams.
• High resilience, drive for innovation, and commitment to achieving objectives.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now".

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Goh JunHong | Reg No: R1872577

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission

to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.

As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include:

• Owning senior client stakeholder relationships, including defining objectives and managing engagement timeline, activities, deliverables and expectations throughout the project
• Design and orchestrate customer and stakeholder research activities (workshops, interviews, surveys, data analysis, product testing etc.), deliverables and timelines
• Synthesise and draw out human, customer and business system insights from research
• Work collaboratively to solve problems and drive change for our clients through 3 lenses: desirability, feasibility, viability
• Develop core CX assets (personas, customer journey maps, service blueprints and wireframes) as required
• Work closely with designers to prepare design deliverables, standards and specifications for testing and development
• Articulate and explain the rationale behind the work
• Facilitate feasibility assessment and prioritisation of proposed solutions
• Strategise process, product and service improvements including optimisation of research methodologies, and enhancing organisational success
• Provide feedback and on-the-job guidance to direct reports

You are:

• Passionate about design, and making an impact
• Endlessly curious about what a better tomorrow could look like
• Able to understand and empathise with users – be it clients, end customers, employees or the community for which we design for
• Able to identify opportunities for change, to reduce inefficiencies and improve experiences; to drive behaviour
• Imaginative and are able conceptualise new services, prototypes and experiences
• An effective, concise communicator and an emphatic listener
• Hands on, with a strong working knowledge of design, research and collaboration tools – Figma, FigJam, Miro, MS Teams
• Have a tertiary qualification in a design discipline like architecture, industrial design, HCI, product design, User Experience or similar
• Experienced with service design projects, methodologies and artefacts.

JOB OVERVIEW

Working closely with the Pastor overseeing the “Livingstones” Mandarin Service, the Director provides leadership, and shepherds and nurtures the spiritual growth of the congregation, while ensuring that the ministry work aligns with the overall church direction.

KEY RESPONSIBILITIES

• Plan and oversee the Mandarin ministry and all related activities
• Preach and teach regularly (Sunday services, funerals, and church events)
• Provide spiritual support, counselling, and pastoral care to worshippers
• Guide and work closely with staff and co-workers to plan and execute
• Provide leadership and guidance to all sub-ministries as well as mobilise worshippers to follow church direction
• Identify, equip, mentor, and empower potential leaders as part of leadership development and discipleship training
• Assist in pulpit roster planning
• Do simultaneous translation for Pastors/English-speaking speakers

REQUIREMENTS

• Bachelor in Theology or equivalent
• At least 5 years’ relevant experience in the areas of pastoral care and/or preaching
• Proven leadership ability within a church or ministry setting
• An effective team leader with excellent interpersonal skills
• Ability to minister and connect with people of diverse cultural backgrounds and age groups, including the seniors, families and youths
• Excellent communication skills and effectively bilingual in Chinese and English
• Ability to work independently, matched with good planning and organizational skills
• Willingness to work on weekends and non-traditional schedules

With increasing ministry opportunities and the clear call to extend God’s kingdom, we are looking to expand our staff team. If you feel led by the Lord and want to be part of what God is doing in and through PLMC, we invite you to email detailed resume, together with current and expected salary, to recruit@plmc.org .

We regret that only shortlisted candidates will be notified. Thank you.

Location

36 Loyang Drive, Singapore 508949

Job Summary

The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.

The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.

Responsibilities

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards.
• Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
• Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Adheres to and manages the approved regional departmental travel budget.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
• Building new and developing long lasting relationships with customers senior level management.
• Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
• Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards.
• Analyze data to identify trends and areas of improvements.
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims.
• With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
• Ensure post visit reports are generated with actions and commitments assigned through to completion.
• Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Customer support contract awareness.
• Provide level 1 & 2 technical support using CMM’s & technical drawings data.
• Any other duties as assigned.

Requirements

• Bachelor’s degree or related field/equivalent experience.
• At least 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
• Proficient with MS Project, competent with MS Office programs.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
• Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
• Traveling is required (up to 50%).
• Possess excellent interpersonal and communication skills, management /leadership acumen.
• Rigorous and well organized / Good presentation skills / Good negotiating Skills / A very good level of diplomacy.
• Protracted or irregular hours may be required.
• Relocation to another Safran facility may be required.

Are you an experienced Early Years professional looking for a nursery management role in Surrey?

Winner Education are seeking a Centre Director for a large nursery setting based in the Weybridge area. Our client has an outstanding reputation and is dedicated to revolutionising early childhood education in the UK. They pride themselves on providing exceptional care and create nurturing environments to make a real difference to the lives of all children to them the platform they need for their next journey. This a full time, permanent position.

SALARY – Up to £55,000

HOURS – Full time

LOCATION – Weybridge, Surrey

START DATE – Autumn 2024

Roles and Responsibilities:

• Play a pivotal role in the day-to-day operations of the nursery setting
• Manage all operational and regulatory aspects of the nursery setting
• Ensure every child receives the care and education they require
• Work closely with the senior management team by contributing to SLT meetings, development and execution of curriculum plans
• Lead, mentor and coach a team of early years professionals
• Maintain the highest standards of polices, procedures and regulatory guidelines
• Be the nominated individual for Ofsted and ensure the highest standards are maintained in accordance with Ofsted
• Responsible for creating a safe, inclusive and engaging environment and meet the vision to Learn, Play and Grow!
• Work with the HR Team to ensure the nursey is fully recruited with suitable and qualified staff
• Manage new hire paperwork and compliance with statutory regulations
• Lead on staff development in providing training and mentorship
• Ensure the nursery meets the requirements of the local EYDCP in relation to nursery education grant funding
• Mainly office/admin based with a select number of room based hours

The successful Centre Director will:

• Require a level 3 or above in Early Years
• Be highly motivated and driven to achieve a positive impact
• Have an excellent understanding of the EYFS curriculum
• Demonstrate excellent knowledge and understanding of safeguarding
• Have previous experience of working with external agencies
• Require at least 3 years of experience in management or leadership positions within large early years settings
• Have a passion for developing children ready for their school journey
• Be resilient and strong-willed
• Have previous experience and preparation of Ofsted inspections

Company Benefits:

• Discounted childcare fees, up to 75%
• Special offers and discounts on major brands and retailors
• Employee recognition and appreciation gifts
• Access to Perkbox, including Perkbox Medical
• Cashback on medical bills
• Paid birthday leave
• Paid staff events
• Company pension
• Paid overtime

When you register with Winner Education, you will be assigned a specialist consultant who has been working in education for over 12 years and will be able to guide and support you through your assignments.

If you are interested in our Centre Director role in Weybridge or would like more information, please contact Dan on 07939 582117

Please note your application will be subject to two relevant and satisfactory references and an enhanced DBS check.

Service Delivery Director (Backend Command Center) – In this role, you will be a technical common center manager overseeing the service and delivery operations of a company, ensuring efficiency and smooth workflow. It is their duty to streamline service roadmaps, set goals and guidelines, manage budget and schedules, coordinate managers and departments, and develop strategies to optimize operations.

You Will：

• Responsible for P&L of the accounts managed as well organizing, planning, directing and coordinating overall performance
• The role is responsible for managing the data center’s operations / infrastructure / network / server storage/security tools
• Strong experiences in delivery operations to meet budget and other financial goals
• Direct short-term and long-range planning and budget development to align to business goals
• Demonstrate successful execution of business strategies for all the delivery units
• Ensure customer satisfaction and growth in satisfaction index
• Responsible for effective management of various projects activities and the achievement of business results while ensuring customer and employee satisfaction
• Establish overall project management strategy and manage project scope
• Responsible for periodically assessing the project resourcing and ensuring it is in line with proposed deployment and adequate for project requirements
• Assess project risks and ensure timely resolution
• Ensure compliance to the terms and conditions of contracts and SLAs
• Promote building of team relationships
• Evaluate and enhance team productivity

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• At least 10 years of experience in IT industry / IT outsourcing with proven ability to work in large groups and for large accounts, to lead large teams
• Should have successfully delivered significant growth to accounts led by him/her
• Experience with government sector is preferred
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem-solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory

For more information on the Job Description and Responsibilities please click the link below. More detail about the role: Key Responsibilities: Act as the senior leader for the Care Group, stationed at a specified acute site, and deputise for the Care Group Director. Spearhead the operational leadership within the Care Group, focusing on managing daily site operational pressures and leading the strategic direction to ensure effective, efficient service delivery. Be accountable for the Care Group's operational performance, ensuring the achievement of key performance indicators. Manage a significant budget for a specified group of services within the Care Group, with budget responsibilities ranging from £20m to £150m. Represent the Care Group in both internal and relevant external meetings, taking a lead role in advocacy and strategic discussions. The Ideal Candidate: Demonstrates a strong background in operational leadership within the healthcare sector, preferably with experience in acute care settings. Exhibits exceptional leadership qualities, with the ability to inspire and direct a diverse team towards achieving excellence in service delivery. Possesses a keen understanding of healthcare operations, with a proven track record of managing significant budgets and improving operational performance. Is adept at strategic planning, with the capability to act as a forward-thinking leader, guiding the Care Group through both current challenges and future developments. Holds excellent communication and interpersonal skills, capable of effectively deputising for the Care Group Director and representing the Care Group across various platforms. This is an opportunity to play a crucial role in shaping the future of healthcare delivery in Devon, contributing to the wellbeing of our community through effective leadership and operational excellence. If you are looking for a challenging yet rewarding senior leadership role within the NHS and possess the drive, experience, and passion to make a significant impact, we would love to hear from you. Working Pattern: Monday to Friday, up to 37.5 hours per week. The post holder will also participate in the designated on-call rota. Interview Date: Week of 3rd June 2024 For further information please contact: Karen Donaldson, Care Group Director, Medicine on karen.donaldson6@nhs.net As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust. Benefits We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies. If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.

Job Description:

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

Learn more at Coca-Cola Journey at www.coca-colacompany.comand follow us on Twitter (@CocaColaCo), Instagram (@thecocacolaco), Facebook (@thecocacolaco) and LinkedIn.

Position Overview:

The Senior Director, Customer and Commercial IT, APAC’s role is to lead the APAC team in supporting four operating units in the region in the deployment and adoption of data and technologies to enable our customers in accelerating recruitment and transactions. The role plays a critical role in working with stakeholders in project planning through business opportunity identification, prioritization, strategic guidance and Agile adoption for successful delivery and exploitation of IT solutions and services.

The position will report into the VP of OU Digital and Technology Services for ASEAN South Pacific and will be based out of Singapore.

Key Results

• Deliver scalable solutions that unlock business value, balancing cost, complexity & timely delivery.
• Provide innovative solutions to drive business decisions, automate processes, improve user experience.
• Ensure compliance with both company global technology stack and industry best practices and standards.

Responsibilities:

• Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
• Business to Business (B2B), Business to Consumer (B2C), Direct to Consumer (D2C), Food Service Aggregators (FSA), Online to offline (O2O), Online execution survey (eRED), Payment Solutions, Sales force automation (SFA) & execution, Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition) and Alternative channels & Routes-to-Market (RTM).
• Acting as a liaison between the global product owners, operating unit technology specialists and the operating unit commercial team for the development and implementation of new systems and enhancement of existing systems, translating business requirements into application requirements.
• Conducting cost/benefit analyses for proposed IT projects/products as input to the organization’s IT roadmap.
• Building sustainable relationships with the bottling partner(s) in the BU to drive strategic IT changes.
• Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology.
• Evaluating new IT developments and evolving business requirements and recommending appropriate systems alternatives and/or enhancements to current systems.
• Identify potential threats for the product delivery and help to remove them.

Job Requirements

• Experience working in a networked and matrix organization.
• Working knowledge or experience in process optimization.
• Proven track record in piloting and scaling IT innovation.
• Ability to manage, mentor and upskill team members.
• Comfortable in both a leadership and team-member role.
• Stakeholder Management experience to senior executive levels. This role will require excellent communication and organizational skills, with the ability to push through ambiguity to align diverse stakeholder groups towards aligned goals.
• Creative problem solver who thrives when presented with a challenge.

Related Work Experience

• 14+ years of IT leadership / management experience.
• Experience working in multinational companies with regional, cross-functional teams is a must.
• Have completed at least one full project lifecycle of IT solution for at least 100 end-users.
• Program management, risk management and business analysis.
• Data, Digital or IT Product Management and Agile/ DevOps.
• Proven track record in piloting and scaling IT innovation.
• Proven analytical skills - can process information quickly to drive decisions in a timely manner.
• Comfort in holding team members accountable for achieving their goals.
• Leads by example, creates a sense of urgency, energy and ownership.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or equivalent required

Core Competencies

• Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
• Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
• Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
• Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
• Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
• Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects

What we bring to you:

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Costa Coffee, Innocent, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurant
• Purpose Driven: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products.
• Global Connections: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
• Community of Belonging: We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviours – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.