Total 339 Director/C-Level Technical Support job vacancies in Malaysia

Director Technical Customer Support & Innovation APAC

Department: Food Application Innovation Centres

Report to: VP Sales APAC

Description

Lead, Develop and Managing the Customer Support & Innovation teams in line with Corbion’s Strategic choices. The Technical Food Application teams will closely work together with both the sales team & business development team to support existing business as well as to develop new customers and innovations for the APAC market.

Responsibilities

Assure Technical Customer Support & Innovations to realize Corbion APAC’s short term & long term targets & ambition. Manage the Food Application Teams & Regional Food Application Centres in APAC

- Lead, Develop & Manage Application team.

- Assure that strategic competencies (e.g. Food Microbiology, Preservation, Food Chemistry, Food Analytics)

- Assure on target Application knowledge for the strategic and important markets (e.g. Meat, Beverages, Confectionery, Bakery, Prepared Foods, Sauces Dressings & Condiments).

- Assure that all application trials are registered, reported, scientifically sound and used by the Sales & Business Development Teams to generate new & maintain existing customers;

- Manage the food lab, the raw materials/chemicals, the equipment & procedures;

- Assure a Safe & Hygienic environment in the Food Application Laboratory/Kitchen;

- Develop and Maintain external & Corbion network with experts

Assure technical support for the Sales team, Distributors & Customers:

- Generate data & information to support the value and efficacy of Corbion ingredients;

- Train & Support the Corbion Sales team, Corbion Distributors as well as to assure leadership in Key-Customer projects;

- Represent Corbion and promote Corbion’s capabilities & knowledge at customers & international Conferences & Seminars

Deliver new innovations to the APAC food market through Collaborating with Business Development, R&D and Market insights:

- Generate new ideas to develop new products & propositions for the APAC market;

- Lead & Participate in Corbion and/or Customer innovation projects in line with Corbion’s strategic direction & capabilities;

Requirements

- Position is based in Singapore.

- Master, PhD degree or equivalent in Food Science, Food Microbiology and/or Food Technology.

- Have more than 15 years relevant experience in the Asian food and food Ingredients Industry in managing an Application food lab and a team of food application scientists

- Vast experience in Meat, Confectionery & Beverages as well as in Food Microbiology and/or Food chemistry/analysis is advantageous.

- Have shown results to develop Application Scientists/Technicians to independently support both Sales & Customers.

- Willingness to participate with the team in the application lab for 20-30% of the time.

- A result oriented individual who is technically skilled with a creative mindset to overcome application challenges

- Strong technical writing and reporting is critical for this position

- A commercial drive combined with creativity, passion, and performance orientation

- A sensitive & flexible team-player

- Self-confident and self-managing, pro-active and taking initiative

- A good communicator who understands and is experienced in presenting to both technical and commercial audiences

- Fluent in English

- Willingness to travel up to 15-25%, mostly in the APAC region

Responsibilities:

Provide technical leadership and direction for the development and implementation of blockchain/Web3 solutions, products, and platforms.

Oversee the design, architecture, and development of scalable and secure blockchain systems, ensuring adherence to best practices and industry standards.

Collaborate with cross-functional teams, including product management, engineering, and operations, to define technical requirements, prioritize tasks, and drive project delivery.

Lead and mentor a team of software engineers, blockchain developers, and technical specialists, fostering a culture of innovation, collaboration, and continuous learning.

Conduct research and experimentation with emerging technologies, protocols, and tools to inform technical decisions and drive innovation within the company.

Manage technical resources, budgets, and timelines effectively to meet project milestones and deliverables.

Establish and maintain relationships with technology partners, open-source communities, and industry experts to stay current on trends and developments in blockchain/Web3 technology.

Ensure compliance with regulatory requirements, security standards, and data privacy policies in all technical solutions and implementations.

Requirements:

Master's degree in Computer Science, Engineering, or a related field; PhD preferred.

Extensive experience in software development, with a focus on blockchain technology, distributed systems, and decentralized applications (dApps).

Strong technical proficiency in blockchain platforms such as Ethereum, Bitcoin, Filecoin, Solana or Polkadot, as well as related frameworks and protocols.

Proven track record of success in technical leadership roles, including team management, project delivery, and strategic planning.

Deep understanding of cryptography, consensus algorithms, smart contracts, and tokenomics.

Excellent problem-solving skills and the ability to analyze complex technical challenges and propose innovative solutions.

Effective communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders.

Experience working in agile development environments and familiarity with DevOps practices and tools.

Commitment to continuous learning and professional development in the rapidly evolving field of blockchain/Web3 technology.

Responsibilities:

• Oversee the operations and technical requirements for all projects
• Oversee technical training of professional staff
• Oversee compliance to all regulatory requirements
• Oversight and formulation of safety training and compliance processes
• Review and Management of operational risks
• Evaluation and participation of project tendering

Requirements:

• Preferable to have 10 years working experience;
• Must have experience in managing work site team;
• Must have experience working in semi conductor production industry;
• Prepared to work on work site;
• Must be able to read and understand English instructions;
• Able to work independently;
• 5 days' work week in Pasir Ris

Responsibilities

• Lead an organization’s technological vision, strategies, and execution
• Collaborates closely with cross-functional team members, including the Developers, Designers, QA Engineers, and the chief executive officer (CEO), product development, marketing, and operations to align with business goals
• Analysing operations and providing cost-effective suggestions for improvement
• Streamlining processes so that the business operates at maximum efficiency
• Assisting with training and recruitment of new staff members
• Liaising with internal stakeholders and external tech vendors
• Updating work schedules and adjusting targets as required
• Addressing performance issues and scheduling meetings when required
• Motivating and inspiring staff members when tight deadlines approach and morale or energy is low
• Keeping up-to-date with advancements in the field

Experience Required

• Minimum of 8 - 10 years of experience in a senior technology leadership role with a focus on FinTech and/or payments
• Preferred candidate should have a Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.
• MSC in a related field would be an added advantage.
• Should be well-versed in UI/UX design, user research, agile, DevOps, and native mobile applications
• Excellent communication, organizational, and problem-solving skills
• Strong interest in Blockchain/Cryptocurrency high advantageous

Job Summary:The Technical and Research Director plays a critical role in leading and managing all technical and research-related activities within the organization. This position requires a deep understanding of both technical and scientific principles, as well as strong leadership and strategic planning skills.

Key Responsibilities:

1. Technical Leadership:Provide strategic direction and leadership for all technical operations.
   Oversee the development and implementation of technical policies, procedures, and standards.
   Ensure that technical resources are effectively utilized to support organizational goals and objectives.
   Keep abreast of emerging technologies and trends, and make recommendations for their integration into existing systems and processes.
   
2. Research Management:Lead and manage research projects from conception to completion.
   Develop and maintain research agendas aligned with organizational objectives.
   Identify and prioritize research opportunities based on their potential impact and relevance.
   Collaborate with internal teams and external partners to leverage expertise and resources for research initiatives.
   
3. Team Leadership:Recruit, mentor, and develop a high-performing technical and research team.
   Provide guidance and support to team members, fostering a culture of collaboration, innovation, and continuous learning.
   Set clear performance expectations and provide regular feedback and coaching to team members.
   Promote a positive work environment that encourages creativity and professional growth.
   
4. Collaboration and Stakeholder Engagement:Collaborate with cross-functional teams to ensure alignment of technical and research activities with broader organizational goals.
   Build and maintain relationships with external partners, including academic institutions, research organizations, and industry stakeholders.
   Represent the organization in technical and research forums, conferences, and industry events.
   
5. Budget and Resource Management:Develop and manage budgets for technical and research initiatives, ensuring efficient use of resources.
   Identify opportunities for cost savings and optimization without compromising quality or outcomes.
   Monitor and report on the financial performance of technical and research activities, making recommendations for improvements as needed.
   

Qualifications:

• Advanced degree (Ph.D. preferred) in a relevant technical or scientific field.
• Extensive experience (typically 8+ years) in technical leadership and research management roles.
• Proven track record of successfully leading and delivering complex technical and research projects.
• Strong knowledge of research methodologies, data analysis techniques, and experimental design.
• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.
• Demonstrated leadership abilities, including team building, mentoring, and decision-making.
• Strategic thinking and problem-solving skills, with the ability to anticipate and mitigate technical and research challenges.
• Proficiency in project management tools and techniques.

Our world demands low carbon energy solutions to achieve a Net Zero future.
And as we look to transition from traditional energy sources to adopt more renewable alternatives, you can play a key role in enabling and accelerating this change.
We?ll support you every step of the way as you join us in finding sustainable energy solutions to make a positive impact that will last for generations.
Who are we looking for? We are seeking a seasoned Technical Director - Electrical (Renewable Energy) to join our Brisbane-based Power Team . You would be adept in the design and integration of renewable energy systems into power grids.
Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

Leveraging expertise in electrical engineering principles to drive sustainable and impactful energy solutions, contributing significantly to the
... Click here to view more detail / apply for Technical Director ? Electrical (Renewable Energy)

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Manpower is recruiting a Directorate Support Officer on behalf of our public sector client.

Location: Cwmbran
Job type: Temporary
Duration: 9 months with the possibility of an extension
Hours: Full time, Monday to Friday, 8 am - 4 pm or 9 am - 5 pm
Hourly rate: £11.67

The role
To provide comprehensive administrative support to the team and to be the first point of contact for any queries or request from both internal and external stakeholders.

Main duties and responsibilities

• Maintain and update calendars for the Service Manager and Operations Support Manager
• Manage incoming requests for information and respond to queries via telephone, email or direct communication
• Arrange and coordinate meetings, including booking rooms and setting up equipment
• Prepare and distribute meeting agendas and documents
• Take minutes during meetings and prepare formal records
• Organise and maintain paper based and electronic filing systems
• Greet and register visitors ensuring compliance with security protocols
• Management of incoming and outgoing mail.
• Co-ordinate travel bookings and accommodation for staff
• Typing, to include audio typing transcriptions

Requirements

• NVQ Level 3 in Business and Administration or equivalent experience
• Proven experience in using Microsoft Office (Microsoft Word, Excel, Teams)
• Experience of working in an administrative environment
• Experience in co-ordinating diaries/rotas and allocating tasks
• Advanced keyboard / Microsoft Word skills
• Team player and able to work as a part of the team

The role is subject to satisfactory references and standard DBS check (Manpower covers the cost of the DBS check).

What we offer you

• Weekly pay
• 28 days paid annual leave
• Access to the MyPath Programme

How to apply
If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.

Location

36 Loyang Drive, Singapore 508949

Job Summary

The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.

The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.

Responsibilities

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards.
• Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
• Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Adheres to and manages the approved regional departmental travel budget.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
• Building new and developing long lasting relationships with customers senior level management.
• Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
• Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards.
• Analyze data to identify trends and areas of improvements.
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims.
• With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
• Ensure post visit reports are generated with actions and commitments assigned through to completion.
• Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Customer support contract awareness.
• Provide level 1 & 2 technical support using CMM’s & technical drawings data.
• Any other duties as assigned.

Requirements

• Bachelor’s degree or related field/equivalent experience.
• At least 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
• Proficient with MS Project, competent with MS Office programs.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
• Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
• Traveling is required (up to 50%).
• Possess excellent interpersonal and communication skills, management /leadership acumen.
• Rigorous and well organized / Good presentation skills / Good negotiating Skills / A very good level of diplomacy.
• Protracted or irregular hours may be required.
• Relocation to another Safran facility may be required.

about the company

My client is the leading container vessels transporter

Key responsibilities

• Manage regular reports from vessels assigned
• Review and follow up on routine reports from the vessel
• Carry out regular data analysis of costs, PMS and other KPI factors
• Ensure that the vessel is maintained in accordance with the Owner's policy
• Prepare technical specs for dockings
• Assist in carrying out technical analysis for new purchases

skills & experience required

You are welcome to apply if you meet the following requirements

• Degree / Diploma in marine engineering / naval architecture or equivalent
• Chief / second engineer licensed will be a plus
• Min 6 years of experience in container vessel environment
• Good understanding of shore-based activities
• Sailing experience on cargo ships (container/bulk carrier/tanker) or container vessels is required
• Prior experience in dry-docking
• Good knowledge of PMS and SMS system
• LNG/LPG/Dual Fuel experience will have added advantage

If you are interested in the position, kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving your current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 | R1325913

Technical Director [Flood and Water Management] - Hybrid

Project Centre, part of Marston Holdings, is a leading design, engineering, and landscape architecture consultancy whose highly talented people are passionate about creating places that are attractive, innovative, sustainable, and safe. Our approach to integrated design produces award winning results that have won significant industry recognition and includes being awarded CIHT's Employer of the Year in 2021.

Due to the growth of our Flood and Water Management [FWM] team, we have an exciting opportunity for a Technical Director to join our business in our Manchester office. This is a full-time permanent role.

Reporting to the Regional Director, the Technical Director will provide leadership, governance, and direction, and contribute to the success of business plan and strategies. In addition, ensuring that the aspirations and needs of stakeholders are met including our customers, internal clients, and our employees.

Role & Responsibilities

* Establish and maintain relationships with key clients, adopting a collaborative partnership approach and negotiate with internal and external business partners, clients, and customers.

* Deliver and contribute to the success of business plans and strategies, developing, tracking, and securing new opportunities in the public and private sectors that will enable the FWM team to meet growth aspirations.

* Lead and mentor direct reports and teams of FWM engineers to support project delivery. Ensure that staff are provided with the appropriate information technology and appropriate training to maintain high-quality service delivery at all times.

* Report and contribute at operational team meetings and implement agreed management strategies and line manage up to six direct reports, undertaking annual appraisals to agree, monitor and measure performance targets.

* Manage programmes of work and deliver expert technical support, input, and services in the delivery of FWM projects including highway and public realm design schemes from inception to completion.

* Prepare and assist with bid submissions for new work [one-off projects and long-term framework contracts] that enable the business to meet growth aspirations. Provide commercial management, project programming, resource management, risk assessment, quality checking and delivery management, including authorisation of project work.

* Monitor utilisation of managed teams and take ownership of emerging issues with workload and pipeline. Provide leadership and direction with responsibility and accountability for ensuring quality products, consistent performance, best practice, and technical excellence.

* Proactively recruit and develop quality resources and assist in the management of resources and service delivery cross-regionally, working closely with other service leads. Arrange and attend formal and regular liaison meetings with colleagues to assist in the coordination of resources and activities across the company.

* Support regional financial performance through management of key accounts, debt management, project oversight, staff resourcing, resource scheduling and pipeline analysis.

What we are looking for

* Degree or equivalent

* Experience of managing large teams and significant budgets at senior level

* Chartered with ICE or CIWEM

* NEC Accredited Project Manager

* Demonstrable knowledge and expertise in flood and water management design and implementation.

* Seasoned professional with substantial experience in professional discipline and recognised in the industry.

* Working knowledge of relevant legislation, planning policy, guides and design standards relating to flood risk management and drainage strategies

* Extensive experience of quality assurance and technical leadership including flood risk, flood compensation and drainage modelling software outputs and approvals

* Experienced in solution development and ability to develop, price, and agree scope of services plus leading and winning tender opportunities.

* Experienced in writing and reviewing technical reports and adept in conveying key messages in a simple and clear manner from complex technical documentation.

* Highly effective mentoring and training skills to develop and support staff.

* Proven Project Management experience

* Knowledge and experience of financial management for significant project and programme values. Demonstrable business/commercial management skills of small to large project

What you will get in return

* £Negotiable and subject to experience

* 27 annual leave days plus bank holidays

* Enhanced Maternity and Paternity Package NB subject to eligibility criteria.

* Healthcare Cash Plan.

* Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing.

* Pension Scheme

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees

Our Esteem Client is looking for a technical staff to assist the Head of Technology in leading the technology strategy, innovation, and delivery. You will be responsible for overseeing the technology department, driving innovation, developing technology policies, managing technology-related projects, and collaborating with internal and external stakeholders.

Responsibilities:

• Developing and executing the technology vision, strategy, and roadmap aligned with the business goals
• Explore emerging technologies such as AI, Generative AI, IoT, cloud, and 5G
• Develop and implement R&D strategies to ensure that all R&D projects are well aligned with market/customer needs.
• Collaborate with internal and external stakeholders, such as business units, vendors, and authorities, to understand their needs, expectations, and feedback.
• Represent and act as a liaison ensuring that strategic objectives, technological initiatives, and priorities are effectively communicated, coordinated, and executed.
• Prepare product and technology reports and presentations.
• Facilitate discussions between stakeholders relating to R&D collaboration projects. Ensure alignment among stakeholders, leveraging effective communication channels and consensus-building techniques to drive optimize outcomes for the projects.
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Requirements:

• Bachelor's degree in a relevant field. Advanced degrees or certifications are a plus.
• Proven experience in technology coordination, project management, or similar roles within the technology sector or related fields.
• Strong understanding of communication technology, industry trends, and emerging technologies.
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.
• Strategic mindset with the ability to translate vision into actionable plans and initiatives.

As a Technical Art Director / CG Supervisor you will play a pivotal role in our game development process by leading and inspiring a team of technical artists and animators. Your primary responsibility will be to bridge the gap between art and technology, ensuring that our games achieve cutting-edge visuals while maintaining optimal performance on console platforms.

You will be required to work across all our studio locations with both Art Directors and Project Artists, tackling the many different production challenges faced during the natural development of console games. Building a close relationship with the many disciplines to drive both existing and future tech and tools is critical to the success of this role.

As the Technical Art/Anim Director you will report into the Global Head of Art.

KEY RESPONSIBILITIES:

1. Team Leadership: Build, lead and manage a team of technical artists and technical animators, providing mentorship, guidance, and support to help them excel in their roles.
2. Art and Technology Integration: Collaborate closely with art and engineering teams to drive the seamless integration of art assets and technology, focusing on optimization and efficiency, developing an understanding of the needs of the clients as well as our own internal teams.
3. Performance Optimization: Develop and implement technical art strategies to optimize game performance on console platforms, including graphics rendering, memory usage, and load times.
4. Art Pipelines: Create and maintain efficient art pipelines that ensure a smooth workflow for the art team, reducing iteration times and improving quality.
5. Visual Quality: Set and maintain high standards for visual quality, ensuring that the artistic vision is realized within the constraints of console hardware.
6. Cross-Functional Collaboration: Work closely with cross-disciplinary teams to ensure that art and technology are aligned with gameplay and design requirements.
7. Research and Development: Stay up to date with industry trends and emerging technologies, and lead R&D efforts to incorporate innovative art techniques and tools into the development process.
8. Develop and implement: New animation tools based on both client and the project needs.     
9. Documentation and Training: Produce and maintain technical documentation for the art team and provide training and knowledge sharing on best practices and new tools.

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

You will have an oversight and management in Facilities Management (FM), Environmental Health & Safety (EHS), Biomedical Engineering (BME), Security/Fire Safety, Emergency Preparedness (EP) and the overall strategic space planning & relocation management including lease management within hospital and externally, in achieving the mission of the hospital and to ensure provision of quality patient care.

Responsibilities:

Resources Management

1. Develop and implement a strategic manpower program to achieve customer expectations and business goals.

2. Plan and implement staff development.

3. Ensures staff skills keep pace with changing technology and customer expectations.

4. Create and maintain a work environment conducive for staff to work in and customers to receive excellent service.

5. Conduct interim and annual evaluation and assessment of reports to position.

6. Manage HODs of FM, EHS, BME.

Operational Management

1. Manage the promotion and development of existing and/or new services in areas of responsibility.

2. Responsible for proper discharge of Policy and Procedures.

3. Maintain an updated copy of Policy and Procedure Manual in each area of responsibility and ensure that policies and procedures are relevant to legal and regulatory guidelines and organizational directions.

4. Effect continuous improvement of services, programs and delivery systems (in areas of quality, productivity and performance standards, including monitoring of key performance indicators and reviewing feedback on FM, EHS & BME and services).

5. Responsible for dissemination and ensuring the corporate vision and mission is understood by all staff and translated into operational goals and objectives.

6. Conduct internal training and informational sessions for benefit of staff.

7. Complete annual Departmental Review to report on overall programs and movement.

8. Maintain and Update Business Continuity Management, ISO Programs of the department and ensuring compliance with MOH HCSA licensing requirement.

9. Management Representative and Risk Management Team Lead: To assist Chair of ISO Core Committee to oversee the EMS & OSH framework. Ensure that the respective standards in EMS & OSH are efficiently supporting the overarching EMS & OSH frameworks and organizational needs and requirements. Present the respective system to management, authorities, certification bodies and other third parties during audits, reviews and other verification processes.

Strategic Space Planning and Relocation Management (including leasing):

1. To achieve on efficient space optimization within the hospital through reviewing the space needs of departments and users requirements. Planning and working directly with users to relocate offices and where possible to support vertical and horizontal hospital/wards expansion plans.

2. Sourcing of office spaces externally and to negotiate best value rental rates and leasing terms with potential landlords.

Financial Management

1. Responsible for the financial and budgetary aspects of Departments providing services.

2. Ensure adequate resources are provided for programmes commensurate to performance and expectations.

3. Evaluate financial performance of existing services and operations.

4. Manage expenses of existing operations.

External Control

1. Maintain positive relations with external organizations to ensure Hospital programs and services reflect industry requirements.

2. Participate in Emergency Planning and play a key role during times of emergency.

3. Assist COO in the Emergency Preparedness Committee to assist in the spearheading of hospital's emergency preparedness programme and activities.

Requirements:

1. Degree or Masters with minimum 10 years’ experience in Healthcare/Hospital Operations

2. Good knowledge in both front-end and back-end support services.

3. Demonstrate critical thinking abilities and strong problem solving skill.

4. Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.

5. Good relation management skills with the ability to influence decision making.

6. Strong people management skills, proactive and service orientated.

A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.