Total 1,644 Manager Tech Support job vacancies in Malaysia

Role Description

We are seeking a dynamic and experienced Manager of Business Support cum Admin to join our team. In this role, you will be responsible for leading our business support and logistics operations with a strong focus on inventory and stock management. You will collaborate with cross-functional teams to identify problems, develop solutions, and enhance processes to streamline our supply chain operations.

Key Responsibilities

• Lead and manage a team responsible for inventory and warehouse management, ensuring accuracy and efficiency in stock handling.
• Identify opportunities for process improvement and implement solutions to optimize inventory control and stock management.
• Collaborate with cross-departmental teams to address challenges and drive continuous improvement initiatives.
• Manage and optimize consignment stock allocation, ensuring appropriate levels of inventory to meet operational needs.
• Coordinate purchasing activities, including vendor management, negotiations, and procurement processes.
• Oversee E-Perolehan (EP) coordination, ensuring compliance with procurement guidelines and policies.
• Maintain accurate records of inventory transactions, stock levels, and procurement activities.
• Prepare and present regular reports on inventory status, performance metrics, and supply chain operations.
• Lead problem-solving efforts related to inventory discrepancies, stockouts, and supply chain disruptions.
• Conduct performance reviews, provide feedback, and support team members' development and growth.
• Manage office and facilities operations, including maintenance, security, and logistics support.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• Minimum of 2 years of team management experience.
• Understanding of distribution and logistics principles.
• Interest in innovative technologies, with a focus on automation software.
• Proven experience in inventory management, stock control, and logistics operations.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent analytical and problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
• Prior experience in project management and process improvement initiatives is a plus.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities

角色描述

我們正在尋找一位充滿活力且經驗豐富的業務支援經理兼行政人員加入我們的團隊。在此職位上，您將負責領導我們的業務支援和物流運營，並專注於庫存和庫存管理。您將與跨職能團隊合作，發現問題、制定解決方案並增強流程，以簡化我們的供應鏈營運。

主要責任

• 領導和管理一支負責庫存和倉庫管理的團隊，確保庫存處理的準確性和效率。
• 確定流程改善的機會並實施解決方案以優化庫存控制和庫存管理。
• 與跨部門團隊合作應對挑戰並推動持續改善計劃。
• 管理和優化寄售庫存分配，確保適當的庫存水準以滿足營運需求。
• 協調採購活動，包括供應商管理、談判和採購流程。
• 監督 E-Perolehan (EP) 協調，確保遵守採購準則和政策。
• 維護庫存交易、庫存水準和採購活動的準確記錄。
• 準備並提交有關庫存狀態、績效指標和供應鏈運營的定期報告。
• 領導者解決與庫存差異、缺貨和供應鏈中斷相關的問題。
• 進行績效評估、提供回饋並支持團隊成員的發展與成長。
• 管理辦公室和設施運營，包括維護、安全和後勤支援。

資格

• 工商管理、供應鏈管理或相關領域學士學位。
• 至少 2 年團隊管理經驗。
• 了解配送和物流原則。
• 對創新技術感興趣，並專注於自動化軟體。
• 在庫存管理、庫存控制和物流運營方面擁有豐富的經驗。
• 強大的領導能力，能夠激勵和發展團隊。
• 出色的分析和解決問題的能力。
• 能夠在快節奏的環境中協作工作並適應不斷變化的優先事項。
• 具專案管理和流程改善計劃的經驗者優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會

Work Location: Johor Bahru

Industry: Oil and Gas

Job Responsibilities:

1. Build, manage and strengthen relationships between JPDC headquarters, State Government, and stakeholders (i.e., government agencies, local authorities, and investors).
2. Facilitate networking, partnerships and or collaborations between stakeholders.
3. Identify, develop, coordinate, and implement necessary actions required for problem solving.
4. Identify best practices, common standard and successful strategies and develop them into action plans.
5. Good liaison with authority bodies and keep abreast with the latest guidelines.
6. In-charge for PIPC Business Forum Secretariat
7. Responsible to establish and maintain relationship with relevant government agencies to gain cooperation and support as well as facilitate information and intelligence gathering.
8. To closely collaborate with investors and facilitate their investment progress.
9. To assist investors’ licensing/ permits application/ approvals processes.
10. To perform problem solving to issues arising from investment processes and investors’ reported issues
11. To ensure information and queries from investors and stakeholders been updated in BS database.
12. To ensure structure of response and documentation received for all queries received from investors and stakeholders.  

Benefits & Allowance

1. Insurance for staff & dependent
2. Dental & optical RM1,000/yearly reimbustment
3. Parking
4. Phone bill RM200/monthly (reimbustment)
5. Broadband RM100/monthly (reimbustment)
6. Phone device RM1500 every 2yrs (reimbustment)
7. Mileage claim
8. Subsistence- meal allowance (travel)
9. Winter clothing RM2500 every 3yrs
10 Fixed allowance (Car allowance RM1500; Travelling allowance RM500; EPF 16%)

工作地點：新山

產業：石油和天然氣

工作職責：

1. 建立、管理和加強 JPDC 總部、州政府和利害關係人（即政府機構、地方當局和投資者）之間的關係。
2. 促進利害關係人之間的網絡、夥伴關係和/或協作。
3. 確定、制定、協調和實施解決問題所需的必要行動。
4. 確定最佳實踐、共同標準和成功策略，並將其製定為行動計畫。
5. 與權威機構保持良好的聯繫，隨時了解最新的指導方針。
6. 負責PIPC商業論壇秘書處
7. 負責建立和維護與相關政府機構的關係，以獲得合作和支持，並促進資訊和情報收集。
8.與投資者密切合作，促進投資進度。
9. 協助投資人辦理許可/許可證申請/批准流程。
10、對投資過程中出現的問題和投資者反映的問題進行解決
11. 確保投資者和利害關係人的資訊和查詢在BS資料庫中得到更新。
12. 確保對投資者和利害關係人提出的所有詢問的答覆和文件的結構。

福利及津貼

1. 員工及家屬保險
2. 牙科及眼鏡 RM1,000/每年報銷
3. 停車
4. 電話費 RM200/月 (報銷)
5.寬頻RM100/月（報銷）
6. 電話設備每2年RM1500（報銷）
7. 里程索賠
8.生活費-餐補（旅費）
9. 冬季服飾每3年RM2500
10 固定津貼（汽車津貼 RM1500；交通津貼 RM500；EPF 16%）

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.

Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.

To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.

Join us.

About the Team

As part of the Security Engineering team, we are responsible for supporting the company's construction of security capabilities and platform services, combining other teams to create efficient and high-quality service docking capabilities, enhancing interactive experience, and lowering the user's barriers to understanding and using security services.

Job Responsibilities

- Manage a team of software engineers including task planning and code reviews, oversee the development of solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

- Drive technical projects and provide leadership in a fast-moving environment.

- Monitor the results and quality of the different software solutions and projects implemented.

– Work closely with partner teams across the company.

– Lead and drive the company-wide internal risk management platform.

– Lead and drive the company-wide audit logs management platform.

Qualifications

1. Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or other relevant majors.

2. Experienced in the design and implementation of data management systems at large scale.

3. Experienced in the design and implementation of risk control systems.

4. Experienced in the design and implementation of security solutions, systems, and mechanisms, including, but not limited to, data security, application security, cryptography, systems security, and network security.

5. Creative problem-solving skills and excellent troubleshooting and debugging skills.

6. Strong written/verbal communication and excellent teamwork skills; flexible and be a self-starter.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunities of working for one of the world’s largest providers of products and services to the global energy industry.

Description

• Under general autonomy, develops, prioritizes and justifies various projects, processes and/or initiatives supporting the strategic direction of the PSL.
• Determines tactical direction with regard to policy/procedures, workforce staffing, and budgeting.
• Manages performance and salaries of staff by hiring, firing, conducting performance appraisals, coaching and mentoring for career and skills development, and arranging training.
• Administrative or supervisory responsibilities at this level include tactical responsibility for supervising engineers on all projects requiring this discipline.

Requirement :

• Completion of an undergraduate degree in Engineering required.
• Minimum of 10 years of experience in manufacturing. Certification as a Licensed/Chartered Professional Engineer is preferred.

This role has a starting salary of £66,774 per annum, based on a 36-hour working week. This is a 24-month fixed term / secondment opportunity.

We are excited to be hiring a new Senior Manager (TECH) to join our fantastic Technology Enabled Care and Homes (TECH) Programme. For internal candidates interested in the Secondment opportunity, please discuss with your Line Manager before submitting your application.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team

Surrey currently operates a Countywide Enabling You with Technology service offering motion sensors, monitoring support and providing responder services to residents within their own home. We also operate several smaller scale pilot programmes supporting people in transition, those with mental health, learning disabilities, and older people.
We now need to take considerable steps to drive this programme forward across directorates, maximising benefits to residents, carers, our own workforce and the wider care sector whilst of course improving our opportunities to make financial efficiencies in order to provide more care to more people.

With fantastic examples already out there, demonstrating the positive outcomes TECH can offer to residents, we now have to focus on developing a clear vision and strategy for the programme longer-term. We need to improve monitoring, cost benefit analysis, future growth opportunities and scalability whilst ensuring TECH becomes a core part of our social work practice and models of service delivery.

About the Role

As the Senior Manager (SM) for TECH, you will be responsible for change management and culture growth within the organisation. You will need to work with teams to understand their challenges, frustrations and reservations relating to the adoption of TECH within Surrey. You will use this as the catalyst for developing new approaches and designing new processes. You will see opportunities for technology to improve our social work practice and outcomes for residents and be able to help us demonstrate these through implementation and developing appropriate recording, reporting and monitoring that remains Care Act focused.

You will be a credible individual who understands social care (and health), but most importantly people. You will support the SCM in co-production and programme visibility, particularly through using case studies, managing our webpages and ensuring SharePoint has the resources needed by staff to gain confidence and adopt technology as part of our business as usual.

Specifically, you will work on practical referral processes and recording (LAS) to impower staff to 'think TECH' and to capture this through our systems to realise benefits in the short and longer term. You will lead ongoing and consistent engagement with staff through drop ins, online training and resource development including delivering TECH events to the public and staff as required.

Given the increasing demands placed upon our front-line staff, you will be able to work with locality, reablement, transitions, mental health, carers and LD&A teams (as examples) to make sure TECH enables better outcomes for those delivering social care as well as those in receipt of social care.

We are looking for a passionate individual who shares Surrey's vision for TECH, can seek the right partnerships and connections to deliver our strategy, and who can lead change within our own organisation and communities to maximise the opportunities technology can offer.

Our offer will include, but will not be limited to, the following areas:

• Transitions
• Unpaid carers
• LD&A and MH (Inc. Dementia)
• Physical Disabilities
• Older People
• Accommodation for all
• Health (and social care) Inc. Hospital Discharge and admission avoidance (reablement key)
• Maximising and maintaining independence: Public facing self-funder information and advice with potential for sold service longer term.

Shortlisting Criteria

• To be considered for shortlisting for this position, your application will clearly evidence the following:
• A sound understanding of social care and experience of managing teams through change
• A proven ability and desire to enhance social care practice through new initiatives, new processes and opportunities to work and think differently
• A track record in improving outcomes for people whilst supporting the department to manage its finances effectively.

The job advert closes at 23:59 on 29/04/2024 with interviews planned for the 8th, 9th & 10th May 2024. We look forward to receiving your application and personal statement, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Aethir is a leading technology company specializing in AI, Blockchain Gaming, and Decentralized Physical Infrastructure Networks (DePIN). We are dedicated to pushing the boundaries of innovation and creating impactful solutions that shape the future.

We are seeking a dynamic Project Manager to join our team and work closely with our tech and product teams on our latest products and technology. You will support Aethir in developing and communicating our strategy, ensuring that all team members work effectively and efficiently towards our goals.

Responsibilities:

• Work closely with the tech and product teams on the latest products and technology
• Develop and communicate Aethir's strategy, ensuring team members work effectively towards goals
• Develop comprehensive project plans outlining scope, goals, deliverables, timelines, and resource requirements
• Monitor and report on key business metrics, including financial and operational performance
• Assist in the development and implementation of company strategy and annual planning
• Lead and support cross-functional initiatives, ensuring alignment and integration across the organization
• Manage and optimize key operational processes to drive efficiency and effectiveness
• Define tasks and activities, assigning responsibilities to team members
• Create and maintain project schedules, ensuring deadlines are met

• 4+ years of experience working in high-paced development environment as an assistant or coordinator
• Strong analytical and problem-solving skills
• Highly organized, strategic thinker
• Excellent written and verbal communication skills
• Experience in project management or program management
• Ability to distil complex information into clear and concise presentations
• Proven ability to build relationships and influence stakeholders at all levels of an organization.
• Fluency in both English & Mandarin is required for communication with internal stakeholders.

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Flexible Working Options
• Work within a Global and Local Team

Role Description

This is a full-time on-site role for an Online Operations Manager based in Singapore. The Online Operations Manager will be responsible for ensuring smooth operations of the e-commerce platform in Singapore and Hongkong, analyzing data to improve the customer experience, managing day-to-day operations, communicating with relevant stakeholders, and providing exceptional customer service to online customers.

Delivery Platforms:

• Maintain good relations with 3P delivery partners. (i.e. Oddle, GrabFood, Deliveroo, foodpanda)
• Handling all customer queries and feedbacks.
• To track and monitor delivery platforms and apps are updated regularly.
• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Work closely with operations team to develop strategies for customer satisfaction and increase quality of customer care.
• Examine and utilize data from sales and 3P delivery partners.
• To track and monitor delivery platforms and apps are updated regularly.
• Handling user experience issues with loyalty program, online and analysing/evaluating the results.
• To examine and identify performance gaps and implement performance improvement plans.

Customer Support:

• Handling all customer queries and feedback.
• Handling user experience issues with loyalty program.
• Develop strategies for customer satisfaction to increase the quality of customer care.

Internal Platforms

• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Backend portal management (i.e. Admin Console, Wagtail, Loyalty App, etc.)
• Point-of-contact with engineers whenever an issue arises.

Middleware & POS Systems:

• Maintain good relations with vendors.
• Ensure systems are fully functional and optimising operations.
• Point-of-contact with engineers whenever an issue arises.

Analytics:

• Create, maintain and report out centralized dashboards for business, integrating financial, operational and consumer data.
• Manage and optimize the current food forecast process to optimize for cost, and customer experience.
• Perform project specific analysis for business initiatives, including new product launches, product or market tests and historical data analysis to support recommendations.
• Work collaboratively with cross-functional teams (Operations, Marketing and Sales) by performing quantitative analysis and ad-hoc reporting to monitor performance and trends.
• Analysing data from all online platforms to develop an optimized strategy for all brands.

Marketing:

• Ensure promotional campaigns are deployed effectively to all outlets and online platforms.
• To assist marketing team to develop and execute online marketing campaigns.

Qualifications:

• Analytical skills to interpret complex data sets and inform decision making.
• Operations Management skills to oversee the e-commerce platform and supply chain.
• Excellent communication skills to liaise with internal teams and external stakeholders.
• Customer service skills to ensure customers have a positive and seamless experience.
• Experience with e-commerce platforms and processes.
• Bachelor's degree in Business, Operations Management or relevant field.
• Experience in the F&B industry is a plus.
• Flexibility and willingness to adapt to a fast-paced and dynamic environment.

This role has a starting salary of £66,774 per annum, based on a 36-hour working week. This is a 24-month fixed term / secondment opportunity.

We are excited to be hiring a new Senior Commissioning Manager (TECH) to join our fantastic Technology Enabled Care and Homes (TECH) Programme. For internal candidates interested in the Secondment opportunity, please discuss with your Line Manager before submitting your application.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Team

Surrey currently operates a Countywide Enabling You with Technology service offering motion sensors, monitoring support and providing responder services to residents within their own home. We also operate several smaller scale pilot programmes supporting people in transition, those with mental health and learning disabilities and older people.
We now need to take considerable steps to drive this programme forward across directorates, maximising benefits to residents, carers, our own workforce and the wider care sector whilst of course improving our opportunities to make financial efficiencies in order to provide more care to more people.

With fantastic examples already out there, demonstrating the positive outcomes TECH can offer to residents, we now have to focus on developing a clear vision and strategy for the programme longer-term. We need to improve monitoring, cost benefit analysis, future growth opportunities and scalability whilst ensuring TECH becomes a core part of our social work practice and models of service delivery.

About the Role

As the Senior Commissioning Manager (SCM) for TECH, you will be responsible for leading our strategy development and setting our vision through a clear programme of engagement and coproduction with partners and stakeholders. You will facilitate and maintain appropriate governance and oversight, including establishing and leading meetings such as partnership boards, coproduction groups and programme leads meetings.

The SCM will also lead the commissioning, procurement and contracting for a strategic partnership(s) to deliver our TECH offer. You will be responsible for managing existing finances for the programme alongside developing a robust business case for growth and investment in a challenging financial landscape. Key to this will be monitoring and reporting on data and outcomes, increasing the visibility of the programme and ensuring Surrey is agile enough to maximise new opportunities in this sector as and when they present.

We are looking for a passionate individual who shares Surrey's vision for TECH, can seek the right partnerships and connections to deliver our strategy, and who can lead change within our own organisation and communities to maximise the opportunities technology can offer.

Our offer will include, but will not be limited to, the following areas:

• Transitions
• Unpaid carers
• LD&A and MH (Inc. Dementia)
• Physical Disabilities
• Older People
• Accommodation for all
• Health (and social care) Inc. Hospital Discharge and admission avoidance (reablement key)
• Maximising and maintaining independence: Public facing self-funder information and advice with potential for sold service longer term.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• A strong proven commissioning background and have a passion for improving outcomes for people
• The ability to confidently lead a joint strategic programme, working with partners and stakeholders, particularly health and district and borough colleagues, that focuses not on the technology available to us but on what individual outcomes could be enabled through technology
• An understanding of accommodation with care and support, technology in health and commercial commissioning approaches.

You will need the willingness and ability to travel around the county to meet the demands of this role.

The job advert closes at 23:59 on 29/04/2024 with interviews planned for 8th, 9th & 10th May 2024. We look forward to receiving your application and personal statement, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

Role Description

This is a full-time on-site role for an Online Tech Manager (Ops) based in Singapore. The Online Tech Manager will be responsible for ensuring smooth operations of the e-commerce platform in Singapore and Hongkong, analyzing data to improve the customer experience, managing day-to-day operations, communicating with relevant stakeholders, and providing exceptional customer service to online customers.

Delivery Platforms:

• Maintain good relations with 3P delivery partners. (i.e. Oddle, GrabFood, Deliveroo, foodpanda)
• Handling all customer queries and feedbacks.
• To track and monitor delivery platforms and apps are updated regularly.
• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Work closely with operations team to develop strategies for customer satisfaction and increase quality of customer care.
• Examine and utilize data from sales and 3P delivery partners.
• To track and monitor delivery platforms and apps are updated regularly.
• Handling user experience issues with loyalty program, online and analysing/evaluating the results.
• To examine and identify performance gaps and implement performance improvement plans.

Customer Support:

• Handling all customer queries and feedback.
• Handling user experience issues with loyalty program.
• Develop strategies for customer satisfaction to increase the quality of customer care.

Internal Platforms

• Ensure all menus and product availability are updated accurately.
• Ensure promotional campaigns are deployed effectively to all outlets.
• Backend portal management (i.e. Admin Console, Wagtail, Loyalty App, etc.)
• Point-of-contact with engineers whenever an issue arises.

Middleware & POS Systems:

• Maintain good relations with vendors.
• Ensure systems are fully functional and optimising operations.
• Point-of-contact with engineers whenever an issue arises.

Analytics:

• Create, maintain and report out centralized dashboards for business, integrating financial, operational and consumer data.
• Manage and optimize the current food forecast process to optimize for cost, and customer experience.
• Perform project specific analysis for business initiatives, including new product launches, product or market tests and historical data analysis to support recommendations.
• Work collaboratively with cross-functional teams (Operations, Marketing and Sales) by performing quantitative analysis and ad-hoc reporting to monitor performance and trends.
• Analysing data from all online platforms to develop an optimized strategy for all brands.

Marketing:

• Ensure promotional campaigns are deployed effectively to all outlets and online platforms.
• To assist marketing team to develop and execute online marketing campaigns.

Qualifications:

• Analytical skills to interpret complex data sets and inform decision making.
• Operations Management skills to oversee the e-commerce platform and supply chain.
• Excellent communication skills to liaise with internal teams and external stakeholders.
• Customer service skills to ensure customers have a positive and seamless experience.
• Experience with e-commerce platforms and processes.
• Bachelor's degree in Business, Operations Management or relevant field.
• Experience in the F&B industry is a must.
• Flexibility and willingness to adapt to a fast-paced and dynamic environment.

Business Development & Sales:

• Proactively prospect, identify, and target potential Canopy clients through various channels, including personal network, cold outreach, partnerships and referrals and bring them to a close
• Attend relevant business networking events and conferences where Canopy’s clientele will be at, engaging in new conversations with potential Canopy clients to expand our footprint within the wealth management tech sector.
• Canopy's clientele are Family Offices, Wealthy Families / Individuals, Wealth Managers, External / Independent Asset Managers, Private Bankers, Trustees, Fiduciaries
• Effectively manage and update the sales pipeline. Accurately forecast sales revenue and provide regular reports on sales performance and progress towards targets.
• Identify growth opportunities and areas for improvement in the sales process

Client Segmentation/ Market Research:

• Build a deep understanding of the product, client’s pain points, client journey, target markets, and competing alternatives
• Collaborate with internal teams to ensure a smooth sales process and successful implementation of our solution
• Stay abreast of industry trends and market developments to effectively position our offerings and drive value for clients.
• Any ad hoc project and task as assigned by the management

• Hunter sales; Proven experience in business development, sales, or account management, preferably in the Financial Services/ Wealth Management or FinTech sector
• Understanding of the enterprise software market, particularly within the financial services industry
• Excellent communication and interpersonal skills, with the ability to build rapport and establish credibility with clients
• Instinctually able to connect and engage with a diversity of personalities to advance commercially oriented conversations
• High energy, adaptable, positive, empathetic, with a strong moral compass
• Fluent proficiency in Mandarin and business proficiency in English is preferred to liaise with stakeholders both in China and globally.

• Ability to work in a fast paced, startup team environment
• Strong commercial acumen with a demonstrated ability to drive revenue growth
• Strong customer-facing and presentation skills with the ability to establish credibility with senior financial executives
• Excellent technical skills or ability to quickly learn and communicate technical concepts
• Self-Motivation, the ability to make a high volume of calls and touches, the ability to close, persistence, consistency and great time-management
• Familiarity with the systems development life cycle is advantageous

• Learning and self-development opportunities through online courses and knowledge sharing sessions
• Medical Benefits (Inpatient, Outpatient (GP & SP), Dental, GPA)
• Life Insurance and AD&D coverage
• Team lunches and social events
• Be part of a globally distributed team of high-performing individuals
• Opportunity to work closely with senior stakeholders and
• Positive environment, attractive incentive structure OTE

Client Relations:

• Own the relationship with clients by engaging and providing value to our clients at every stage of their journey: onboarding, training, adoption, support and contract renewal
• Build a strong and productive relationship with new clients to ensure client satisfaction, engagement and retention
• Initiate and maintain interactive client engagement and address ad-hoc client queries and requests, providing a positive client experience
• Review client feedback and concerns and seek to improve the client experience

Client Analytics:

• Actively analyse client usage and behaviour to better understand how our clients use our platform and generate insights
• Develop and execute account plans to ensure the client is gaining value from Canopy’s products and services
• Comprehend the client's needs and how determine how Canopy can offer value-added services to meet those requirements.

Business Analytics and Expansion:

• To gather insights on the client's usage of Canopy and ensure that Canopy's profitability and product relevance remain aligned with the client's needs.
• Identify cross-sell and up-sell opportunities that makes sense for the client and drive account expansion, increasing customer lifetime value
• Identify at-risk clients, proactively engage and develop an action plan to address that risk

Product Development Input:

• Collaborate cross-functionally with internal teams (Sales, Data, Product) to feedback, address and resolve client issues and consistently provide feedback on how to improve the product
• Provide input into the product development cycle and feature prioritisation
• Conduct User Acceptance Testing ("UAT") for new product releases to ensure they are ready for our clients
• Contribute to and maintain relevant post-sales educational and marketing materials, leaflets, and websites

We're keen to speak with Banking Relationship Managers or Fintech Account Managers/ Client Success Managers who are looking for a change and interested in exploring new opportunities in a setting that values work-life balance while still leveraging their financial expertise. If you're ready to transition to a more structured working environment without compromising on your career growth, we'd love to connect with you.

• Bachelor degree in Business or Finance related field
• Proven experience in Fintech Client Success Manager roles/ Account Manager/ Client Relationship Managers
• Strong written and verbal communication to explain complex financial information to clients
• Strong customer-facing and presentation skills with the ability to establish credibility with senior financial executives, including C-Suite levels
• Exceptional interpersonal skills to build rapport and maintain strong client relationship
• Empathy to understand clients’ concerns and needs, supporting and reassuring them when necessary
• Problem-solving skills and strong analytical skills so they can proactively identify and address financial challenges
• Understanding of the enterprise software market, particularly within the financial services industry.
• Familiarity with the systems development life cycle is advantageous
• Fluent proficiency in Mandarin and business proficiency in English is preferred to liaise with stakeholders both in China and globally.

• Learning and self-development opportunities through online courses and knowledge sharing sessions
• Medical Benefits (Inpatient, Outpatient (GP & SP), Dental, GPA)
• Life Insurance and AD&D coverage
• Team lunches and social events

• Be part of a globally distributed team of high-performing individuals
• Opportunity to work closely with senior stakeholders and
• Positive environment, attractive incentive structure OTE

About ByteDance

ByteDance will be prioritizing applicants who have a current right to work in Singapore, and do not require ByteDance sponsorship of a visa.

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About Our Team

The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities

1. Lead a fullstack team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond

2. Drive the team's goals and technical direction to pursue opportunities in customer service domain.

3. Define long-term technical roadmaps and contribute to technical decisions on the team.

4. Responsible for building and optimising scalability, reliability and responsiveness of applications, and to deliver compelling end user experience.

5. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.

6. Build a team of excellent technical ability, business vision and growth potential, foster a culture of ownership, continuous improvement and self-drive.

7. Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.

Qualifications:

1. B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions；2+ years of experience managing or tech-leading a software engineering team；

2. Experience of driving collaboration across cross functional teams on delivering shared goals；

3. Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimisation of end user experience, stability & scalability, code modularity and rendering latency；Experience in leading challenging system design or technical initiatives

4. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility；

5. Deep understanding of common open source distributed middleware and components such as MySQL, MongoDB, Redis, and MQ；

6. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular.

7. Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process；

Preferred Qualifications

1. Strong business acumen and data sensitivity

2. Passionate about software coding/development and building great mobile/web applications

3. Demonstrate the ability to work and thrive in diversified cultures

4. Industry experience in building customer service or related platforms is a plus

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ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Job Description

A tech project manager at EAS.AI is a professional who oversees the planning, execution, and delivery of software and application development projects.

He or she is responsible for 1) project planning and initiation, 2) sprint planning and agile execution, 3) scope and backlog management, 4) team coordination and workflow management, 5) stakeholder communication, 6) risk management and adaptation.

• Coordinate internal and external resources, such as developers, testers, designers, vendors, etc.
• Define the project scope, objectives, deliverables, milestones, and budget
• Develop and maintain a detailed project plan and schedule
• Monitor and track the project progress and performance
• Communicate and report the project status and issues to stakeholders and management
• Manage the project risks, changes and quality
• Ensure the project meets the customer expectations and requirements
• Closure the project and conduct lessons learned

Job Requirements

A tech project manager at EAS.AI needs to have a combination of technical, software knowledge, managerial and interpersonal skills.

• Bachelor’s Degree in Computer Science/Engineering, Information Technology/System or a related IT software field
• Minimum 5 years of working experience in IT industry and project management
• PMP and/or CSM certification is highly desirable
• Familiarity with different project management methodologies, such as agile, waterfall, scrum, etc.
• Ability to use project management tools and software, such as Jira, Trello, Microsoft Project / Planner, etc.
• Preferred to have knowledge and experience in programming languages, software engineering, data science, cloud computing, etc.
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication, presentation, and negotiation skills
• Leadership, teamwork, and collaboration skills
• Customer-oriented and result-driven mindset
• Creativity and innovation skills

*Able to start on 1 July 2024