Total 304 Service Engineer job vacancies in Customer Service category in George Town

Responsibilities:

• Plan and monitor supply chain operations.
• Ensure premises, assets and communication ways are used effectively.
• Utilize logistics IT to optimize procedures.
• Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements.
• Monitor orders and arrange stocking of raw materials and equipment to ensure they meet needs.
• Interact with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
• Manage and track the shipment of final products according to customer requirements.
• Compile logs and records of warehouse stock, executed orders etc.
• Prepare accurate reports for upper management.

 

Requirements:

• Proven experience as logistics coordinator.
• Familiarity in customer service will be appreciated.
• Knowledge of laws, regulations and ISO requirements.
• Able to work with little supervision and track multiple processes.
• Computer-savvy with a working knowledge of logistics software PELKON
• Excellent organizational and coordination abilities.
• Oustanding communication and interpersonal skills.
• Possess at least a Bachelor's Degree in Business Administration, Supply Chain Management or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

職責：

• 規劃和監控供應鏈營運。
• 確保有效利用場地、資產和通訊方式。
• 利用物流IT來優化流程。
• 根據可用性和要求招聘和協調物流人員（例如卡車司機）。
• 監控訂單並安排原材料和設備的庫存，以確保滿足需求。
• 與供應商、零售商、客戶等互動，以實現有利可圖的交易和相互滿意。
• 根據客戶要求管理和追蹤最終產品的運輸。
• 編制倉庫庫存、執行訂單等日誌和記錄。
• 為高階管理人員準備準確的報告。

要求：

• 作為物流協調員擁有豐富的經驗。
• 熟悉客戶服務將受到讚賞。
• 了解法律、法規和 ISO 要求。
• 能夠在很少的監督下工作並追蹤多個流程。
• 精通計算機，熟悉物流軟體 PELKON 的使用知識
• 優秀的組織協調能力。
• 優秀的溝通和人際交往能力。
• 至少擁有工商管理、供應鏈管理或相關領域的學士學位。

津貼和福利

• 津貼（旅費、交通費等）

Job Description & Requirements

Service Engineer/Service technician is responsible for the commissioning, maintenance, and repairs of SMARDT Chillers and related products and services. He/She works closely with the service team and other department staff, ensuring the highest levels of customer service, assistance, and advice at all times.

· Carry out the commissioning, maintenance, service repairs and assembly of SMARDT Chillers throughout the Singapore region, including breakdown repairs that may require working outside of normal business hours.

· Work closely with the Service Team and other department staff to identify and communicate service-related matters that will assist Smardt customers and products.

· Support the achievement of Smardt direct service provision in the Singapore region, while always maintaining safe work practices.

· Regular housekeeping.

· Other duties as required.

Requirements:

· Must be a qualified and licensed air conditioning technician working in the HVAC industry for min. 5 years.

· Must have experience working with central plants and chillers

· Centrifugal refrigeration compressor and oil-free compressor experience will be highly regarded

· Solid grasp of Chiller Controls and Plant Control Systems is essential

· Computer literacy is essential

· Experience in Training others is highly regarded

· Experience in offering remote technical support is highly regarded

· Experience in travelling to offer product support is highly regarded

· Other language skills highly regarded

Hitachi Energy Integration support customers in creating stronger, smarter and greener grids adapted to meet the needs of the changing power landscape. Our system solutions are designed and delivered to provide the highest lifecycle value with the lowest risk.

Lead all on-site activities of a project to assure cost-effective execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements during the start-up, construction and/or erection, commissioning, maintenance phases. Sell solutions and service to customer with high volume at high profitability with excellent interpersonal skills to actively seek out prospects.

Your responsibilities:

• You will provide on-site support for maintenance of equipment and routine maintenance independently, identify technical problems and make analysis through remote or on-site activity in different Service categories.
• You will consult with and advising customers on the best service solutions in accordance with standard processes, procedures and safety guidelines.
• You will create and maintain strong relationships with customers, understand their needs and provide specialist support and solutions, prepare and ensure all materials, parts and equipment are available and at the appropriate quality for Service activities and troubleshoot equipment failure and make recommendations to avoid repeat the problem in the future.
• You will provide recommendations to management to improve operations and customer service, coordinate and execute specialist projects through planning, meeting milestones and regular reviews.
• You will identify opportunities for the development of new service applications, equipment and methods, ability to travel to within domestic Singapore is a must, as the role will require hands-on support at customer sites.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Vocational/ITE/Diploma training in Electrical/Mechanical Engineering with a focus on Electrical or Mechanical Engineering.
• 5 years in Service Experience Power sectors.
• Sound knowledge of and hands-on experience in servicing, maintaining, commissioning and repairing of insert specific product and industry/sector.
• Good understanding of the Transmission regulations and current H&S legislation.
• Able to work in team and good interpersonal skills.
• Proven leadership skills, with a collaborative, solutions-oriented approach and strong communication skills.

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Willing to work on site in a Refinery
• Strong physically as the job requires frequent walking and cycling in the refinery.
• Possess valid class 3 driving license.

Responsibilities:

• Field Support. To carry out Corrective Maintenance (CM) as a result of failure of the hardware and software related to SIMPLE. To restore the system to its operational condition. To monitor and maintain the records of the overall system operational availability and reliability, including Mean Time Between Failure (MTBF), Mean Time to Repair (MTTR), system downtime duration and the types of hardware defects as well as all related software versions, patches.
• Field Testing. To carry out software testing on the system whenever there is a new software bug fixes. To ensure the correct configuration of the system is loaded for software / system testing and before the system is used for production.
• Spares Services. To manage the spares provisioning, support and test equipment and other tools that are stored at Authority site. To undertake store keeping functions in respect of receipt, issue and disposal. To carry out serviceability check on the spares and to ensure prompt and appropriate action is taken to rectify any fault on the spares. To monitor the end-of-life and end-of-support status of the spares and installed hardware.
• Preventive Maintenance (PM). To carry out PM on the hardware to retain the system in the specified operational condition in accordance to the planned maintenance schedule. In carrying out the PM, to follow the approved PM checklists to perform calibration, servicing and verification of system configurations. To submit the PM report after each PM.
• Calibration Services. To liaise with vendor to perform calibration services on the test equipment that are used for the preventive maintenance.

Requirements:

• Diploma / Bachelor’s Degree in IT/Engineering discipline
• Minimally 1-2 years of experience in supporting network, security, server and UPS
• Minimally 1-2 years of experience in supporting mission critical systems with a stringent SLA of 99.9%
• Well-versed in IT Service Management (ITSM) standards, processes, guidelines and best practices
• 3 shifts of 8 hours, 24x7 operation
• Able to cope in a highly pressured fast-paced environment
• Prior working experience in any Server / Network / Uninterruptible Power System / Security products such as Firewall, PIM and PAM and Server Virtualization will be an added advantage
• Customer orientated with high level of service attitude
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and architecture diagrams
• Able to understand the user operation environment
• Willingness to pick up new technologies
• Perform other job responsibilities as and when assigned

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Responsible to perform service work, such as troubleshooting, condition audits and maintenance work for customer’s fired boiler or waste heat recovery systems in shipyards, offshore and power plants all over the world. Service work also includes maintenance and testing of boilers and burners, as well as other steam system components, soot blowers, dampers, etc. Service Engineer also gives technical support for service project team and spare part sales.

Main Tasks:

• Customer focus, key stakeholder engagement, collaboration and communication for commissioning and service-related activities.
• Deep understanding of project specific requirements and process workflow for site commissioning execution, system operation and delivery.
• Detailed knowledge and execution of process, mechanical, electrical and controls completion in accordance with company and customer requirements.
• Create commissioning execution procedures and schedules for all process, mechanical, electrical and control automation tasks relating to Boilers & Gas systems.
• Deep knowledge of Boilers & Gas systems surrounding environment such as upstream / downstream, interface and dependent processes and systems across process, mechanical, electrical and controls.
• Ensure compliance with customer and project specifications as well as statutory regulations and classifications society related site activity.
• Supported by the project and engineering team, the commissioning & service engineer is responsible to communicate internally & externally and implement a plan for bringing the system to safe and operational handover to the client in accordance with project performance guarantees and classification society requirements.
• Daily internal and external reporting (face to face, verbally and/or written) of onsite activities and progress, detailing status in relation to project and commissioning schedules and constructively highlighting required actions and next steps.
• Customer focal point for service lifecycle of Boilers & Gas systems equipment including technical support, troubleshooting, callouts, system monitoring, health checks, training, surveys, spares and aftersales enquiries.
• Champion continuous improvement and actively seek innovation in our business.
• Ensure relevant documents, certifications and training are valid and up to date.

What you know?

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent.
• 10 years total experience out of which 5 years in a similar industry related position.
• Advanced/well-developed skills, knowledge and experience within the following disciplines is expected:
  Combustion, steam, heat transfer and fuel handling
  Instrumentation & controls
  Safety shutdown systems including PLC logic and HMI
  Mechanical, process and electrical engineering
  Rotating equipment such as fans & pumps
• Positive & investigative attitude
• Quick to adapt, interact and commit to action in providing customer satisfaction
• Good communication skills in English, written and spoken.
• Ability to travel extensively for prolonged durations with office-based time in-between assignments (100-150 days per year)
• Willingness to work in offshore environment

What is in it for you?

You get access to an international, open and friendly environment where we help each other to develop and create values for our customers, people and planet

You work in a company who values personal development and leadership

Your work will have a true impact on Alfa Laval’s future success

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

Job Role

- Conduct preventive maintenance & submitting meter reading in time.

- Provide maintenance and repair issues.

- Providing routine service and maintenance to copiers, scanners, printers, and fax machines

- Setting up and installing new printers, copiers, scanners, and copier management software

- Managing orders and stock of new equipment, parts, and materials.

- Able to advice customer issue explain on site

- Can work independently, establish good relationship with customers and employees.

- To service, and repair a variety of printers, copiers, and scanners In this role

- Keeping abreast of the latest technologies and practices in the industry.

Reports

- Prepare & update monthly reports

- Diagnose / Tech report if require

Responsibility

 At least a Higher Nitec or equivalent in engineering, business or a related field is required.

 Professional Industrial Certification would be an added advantage

 No experience required as on job training will be provided.

 Valid driver's license and reliable transport preferred.

 Basic written and verbal communication skills.

 Preferred Proficiency in MS Office software (excel)

 Able to work unscheduled hours.

 Good communication and interpersonal skills

 Participate in various learning experiences, which may include attending workshops and training sessions external certification.

 Keeping abreast of the latest technologies and practices in the industry.

Job Responsibilities:

• Responsible for providing level 1 support related to mobile applications for various projects.

• Provide level 1 operations support via phone calls, emails, whatsapps and troubleshooting via remote access technology.

• Adherence to SLA and KPI when dealing with members tickets and calls.

• Prepare daily shift reports.

• Maintain confidentiality with regards to information being processed, stored, or accessed.

• To support operations phone duties if required when on WFH arrangement as assigned by Superior.

• Other ad hoc duties as tasked.

Job Requirements:

• Diploma in any discipline, candidates with relevant experience may also apply.

• Minimum 1 year of relevant working experience in call centre environment / service industry (hospitality, retail).

• Strong proficiency in written and spoken English.

• Customer service oriented with good interpersonal and communication skills.

• Proficient in PC skills include MS office / G suite applications.

• Good team player with strong work ethics.

• 5 Days Week: 4 Weekdays + 1 Weekend (Alternating 2 shifts : 6.30am-3pm & 2pm-10.30pm).

• Hourly pay: $10/hour (weekday) & $11/hour (weekend)

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Customer Service Specialist

12-month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities:

• Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
• Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
• Ensure products included in quotations are legal for sale to customers.
• Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
• Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
• Liaise with customers regarding enquiries on their orders.
• Proactively reach out to customers on open orders which are due and push for deliveries.
• Proactively update customers on orders & delivery status.
• Liaise closely with Cash-On-Delivery customers for payments before processing orders.
• Work closely with other departments to resolve issues and drive efficiency
• Involve in projects involving departmental processes

Requirement:

• At least diploma qualification/Bachelor degree’s in any field
• Minimum 1 years of experience in order management and customer service
• Experience in SAP system
• Proficient in MS suites such as MS Excel
• Good communication skills
• Highly-organized

Reg no: R22104540

EA license no: 94C3609

Job Description:

• Handle all incoming customer calls, queries and complaints in a promptly, efficient and professional manner
• Process customers order both online and offline.
• Update customer on the status of their order or delivery
• Provide high level telephone, email and web chat support to our customers
• Enthusiastically assist in resolving customers' concerns on products, delivery related issues, order placing online and all other customer enquiries.
• Adhering to a company’s SOP’s when interacting with customers
• Handle high volume of calls especially during festive period
• Other ad-hoc administrative roles as and when required

Job Requirements:

• Good interpersonal skills and be able to establish a positive rapport with customers
• Ability to remain calm and polite when dealing with customers
• Experience in a customer service environment is an added advantage
• Good command of spoken and written English

Service Person Driver - Permanent 
Bexley
 

Largest family-owned equipment hire company in ANZ great employee benefits
Access to ANZ biggest tool shed, benefit programs and long-term service rewards.
Continuous Learning: Benefit from ongoing training for constant skill development and growth.
  Diverse Opportunities: Explore various roles, from Serviceperson/Driver to Maintenance Controller and beyond.
Training & career development-build your career with us - no experience needed
$76,915 salary package  ($69,293 base salary Super) profit share weekend allowance

Our mission is to be the best hire company in the world. We don?t want to be the biggest, we want to be the best. And by being the best, we are committed to sustainable growth and innovation for the benefit our customers, our people and Kennards Hire.
And with over 90% of ... Click here to view more detail / apply for Service Person Driver

Responsible for supporting the service manager in the:

• Delivery of purchased goods to customers in a highly professional and timely manner in line with company approach, use of IT system to organize deliveries.
• Trouble shooting customer issues in supportive and diplomatic manner.
• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Managing containers into the warehouse
• Managing and organizing the warehouse
• Determining ways to reduce costs without sacrificing customer satisfaction.
• Assessing customer feedback to improve, and refine services.
• Remaining organized and meeting deadlines.
• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
• Supporting with deliveries when / if required.
• Ability to drive is required. Forlift licence is preferred.
• This position will be trained for the Service Manager position