Total 6,519 Service Centre Manager job vacancies in Information Technology category in Malaysia

Job Responsibilities:

• To provide remote IT support on copier related issues via phone, live chat and email.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (in person or over the phone)
• To diagnose and troubleshoot LAN/WAN network operating system, software and hardware.
• To configure and install drivers into PCs, Laptops, Smartphones to support copier printer, scanner function & scan to email function.
• To identify and resolve copier printer scanner issues on Window 10, Mac Operating Systems.

Job Requirements:

• Diploma / Advanced Diploma in IT
• Good communication skills
• Good knowledge and experience in general IT infrastructure, desktop / network management
• Multi-task efficiency
• Preferably at least 1 year of working experience in IT support

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Medical insurance
• Open culture

Job Description:-

- To conduct vulnerability assessment/penetration testing in its skillset and experience to gain access and exploit vulnerabilities in the company’s infrastructure.
- To maintain the Security Operations Manual up to date for use by all IT security personnel to cover duties.
- To conduct computer forensic analysis and understand the impact on the business.
- To research tools, techniques, countermeasures and trends in network vulnerabilities, data hiding, and network security.
- Continuous development of threat hunting and proactively identifying security incidents before they occur.
- To design and support the overall cybersecurity architecture of the enterprise systems environment.
- Applying social engineering and phishing techniques to manipulate employees into exposing or revealing information to compromise their machines.
- Maintaining standard information security policy, procedure, and documentations.
- Monitor identity and access management, including monitoring for abuse of permissions by authorised system users.
- Involve in IT Security project management and assist in identifying and evaluating vendor IT security solutions.
- To ensure compliance with the provisions of the IT Security Policies and regulatory guidelines.
 

Job Requirements:-

- Professional Certificate/Diploma/Degree in Computer Science/Information Technology or equivalent.
- 8 to 10 years related experience in IT Security and with proven minimum 4 years working experience in managing IT security projects.
- Industry recognized security certifications, such as CISSP, CEH etc. preferred.
- Knowledge in IT Security methodology, Bank Negara Guidelines, PCI DSS, Risk - Management and IT auditing will be an added advantage.
- Technical knowledge of database and operating system security.
- Knowledge of network protocol (WAN,LAN) and security concerns within TCP/IP environment.
- Thorough understanding of the latest security principles, techniques and protocols.
- Familiar with web related technologies.
- Ability to present ideas in business-friendly language.
- Ability to prioritize, track and manage tasks and action items.
- Excellent communication, writing, analytical thinking, strong team player and an individual contributor too.

Perks & Benefits

• Annual leave
• Medical
• Nearby public transport

工作職責：

• 透過電話、即時聊天和電子郵件就影印機相關問題提供遠端 IT 支援。
• 及時回應服務問題和請求。
• 為整個公司提供技術支援（親自或透過電話）
• 對 LAN/WAN 網路作業系統、軟體和硬體進行診斷和故障排除。
• 配置和安裝驅動程式到個人電腦、筆記型電腦、智慧型手機中，以支援影印機印表機、掃描器功能和掃描到電子郵件功能。
• 識別並解決 Window 10、Mac 作業系統上的影印機印表機掃描器問題。

工作要求：

• 資訊科技文憑/高級文憑
• 良好的溝通能力
• 在一般 IT 基礎設施、桌面/網路管理方面擁有良好的知識和經驗
• 多工效率
• 最好有至少 1 年 IT 支援工作經驗

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 醫療保險
• 開放文化

職位描述：-

- 根據其技能和經驗進行漏洞評估/滲透測試，以存取和利用公司基礎設施中的漏洞。
- 保持安全操作手冊處於最新狀態，以供所有 IT 安全人員履行職責時使用。
- 進行電腦取證分析並了解對業務的影響。
- 研究網路漏洞、資料隱藏和網路安全的工具、技術、對策和趨勢。
- 持續發展威脅追蹤並在安全事件發生前主動辨識。
- 設計和支援企業系統環境的整體網路安全架構。
- 應用社會工程和網路釣魚技術來操縱員工暴露或洩漏資訊以危害他們的機器。
- 維護標準資訊安全政策、程序和文件。
- 監控身分和存取管理，包括監控授權系統使用者濫用權限的情況。
- 參與 IT 安全專案管理並協助識別和評估供應商 IT 安全解決方案。
- 確保遵守 IT 安全政策和監管指南的規定。

工作要求：-

- 電腦科學/資訊科技專業證書/文憑/學位或同等學歷。
- 擁有 8 至 10 年 IT 安全相關經驗，並擁有至少 4 年管理 IT 安全專案的工作經驗。
- 有業界認可的安全認證，如CISSP、CEH等優先。
- 了解 IT 安全方法、國家銀行指南、PCI DSS、風險管理和 IT 審計將是一個額外優勢。
- 資料庫和作業系統安全的技術知識。
- 了解 TCP/IP 環境中的網路協定（WAN、LAN）和安全性問題。
- 透徹理解最新的安全原理、技術和協議。
- 熟悉Web相關技術。
- 能夠用商業友善的語言表達想法。
- 能夠確定優先順序、追蹤和管理任務和行動項目。
- 優秀的溝通、寫作、分析思維、強大的團隊合作精神和個人貢獻者。

津貼和福利

• 年假
• 醫療的
• 附近的公共交通

Junior Product Manager - Core Products

At Silverlake MasterSAM, we believe that “A great product comes from real users”. We always listen to our customers and understand their problem areas because we always believe there is nothing that can beat the user’s real experience. Many of our successful innovations are the result of our attentiveness to customers’ quest for more effective solutions to tackle their IT security issues. We relentlessly pursue innovation to effect relevant and more practical solutions to our customers’ increasingly complex security problems – in the core area of privileged user access management.

This is an entry level position reporting to the Senior Product Manager to work on our core product which provides Privilege Access Management. Our team roles are constantly evolving as we grow, so be prepared for constant tweaks in roles and responsibilities. 

 

What You'll Do

●      You will be part of the product management team working on core products with initial focus areas in analytics or UX

●      You’ll be responsible for the delivery of your selected product focus area

●      You’ll be interacting with customers, PMs, engineers and sales teams to understand their pain points to prioritize features for maximum impact

●      Documenting stories and acceptance criteria, illustrating flows and high level UX that will be understood by engineering teams

●      Collaborate with the release team to plan out releases for your focus area

●      Get your hands dirty with engineering and support teams to understand the ins and outs of the product 

●      Support engineering team tasks when all hands on deck is needed

 

Must have skills

●      Empathy – able to put yourself in another person’s shoes and understand their experiences

●      Critical thinking – capable of breaking big problems into small, manageable tasks

●      Strong written and verbal communication in English

●      Good presentation skills

Nice to have skills

●      Experience in using JIRA and Confluence

●      Experience or interest in cybersecurity

●      Experience working with APIs

●      Experience working with cloud platforms

●      Experience with integrations

●      Have a flair for writing content

• There is an in-lieu replacement leave PH fall on Saturday
• Recognize all Public Holidays in Selangor state
• Parking Allowance, Medical, Optical, Dental Benefits

Job Responsibilities: 

• Provide level 1 onsite IT support services to internal users 
• Provide level 1 office computers and desktop applications support for office and remote employees 
• Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning. 
• Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines 
• Maintain and monitor computer room equipment's and facilities

Job Requirements:

• English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance 
• Basic knowledge about network troubleshooting such as ping, telnet etc. 
• Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc. 
• Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction 
• ITIL certification preferred, with experience in IT technical support for multinational companies.

Perks & Benefits

1. Nearby public transport
2. Central location
3. Flexible working hours
4. Casual dress code
5. Free snacks / Happy hours
6. Regular team activities

Job Description

• To work on the IT service management and operational support handling.
• To manage incidents to resolution in a 24/7/365 environment using the incident management and problem management processes ensuring root cause analysis & prevention is identified.
• To ensure the service level agreements (SLA) are met and serves as a single point of contact for ownership of escalated requests & issues and coordination.
• To assemble, work with and manage organizational vertical and horizontal teams & vendor, needed to support, manage and resolve a major incident.
• To manage the incident reporting and to convene & facilitate major incident and problem review meetings.
• To facilitate and conduct regular Disaster Recovery (DR) exercises. 
• To assist in preparing information; create and maintain presentation for BCM Coordinators. Also, to manage the timely completion of BIA & BCP review and update as per schedule.
• To manage the consolidated department Call Tree database and perform the necessary update and testing as per schedule.
• To review and enforce the processes, ensuring documentation is current and practicable.
  Slides preparation & analysis and reporting and technical writing skills. 
• To perform trend analysis on incidents & problems and provide preventive & countermeasure action.Understanding of end-to-end IT Operations and how IT interfaces with business

Job Requirements

• Bachelor’s Degree in Computer Science / Information Technology or equivalent.
• Minimum 8 years of experience in IT or similar environment. 
• Possess strong analytical, interpersonal and communication skills.
• Good understanding and working knowledge of ITIL principles.
• Strong hands-on experience in end-to-end incident management especially major incident.
• Strong knowledge of principles and methodologies of Incident and Problem Management.
• Experience in Disaster Recovery exercises and good knowledge in BCM.
• Able to work well with all levels of professionals in an organization.
• Good team player and able to operate independently.
• Experience working in a dynamic, fast-paced environment with strong stakeholder management.
• Familiarity with ITSM tools such as ServiceNow, Jira Service Management, or similar platforms

Perks & Benefits

• Performance bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Smart Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

• Responsible for the Technology Risk Management function for ACSM in managing technology risk and enhancing technology resilience.
• To oversight the current and emerging technology risk, cyber risk and security which could potentially impact the ACSM’s risk profile.
• To ensure information assets and technologies are adequately protected.
• Identify and report on technology risk including security breaches, to initiates correction action and regulatory requirements.
• Facilitate independent technology risk assessment which has been assigned by CISO.
• Act as coordinator and point-of-contact in cyber risk management activities (i.e. cyber risk identification, prevention, detection and recovery)
• Responsible for staying abreast of the latest cyber security practices, technologies, incidents and emerging threat.
• Oversee incident response planning, as well as the investigation of cyber security breaches, and assists with disciplinary and legal matters associated with the breaches as necessary.
• Participate in development and implementation of the appropriate and effective controls to mitigate identified threats and risks.
• Create and maintain and IT risk register to ensure that all identified Technology risk factors are accounted for.
• Participate in IT project and initiatives to bring pro-active risk management focus into solutions.
• Assists in the research, development, communication, maintaining and working with the operational unit on the enforcement of IT security architecture, policies, procedures, solution and standards with the IT division.
• Conduct the ACSM awareness initiatives in relation to cyber risk and technology risk.

Job Requirement :

• Minimum degree in computer science or equivalent technical academic.
• Be appropriate certified in security domain.
• Have a minimum of three years of experience in IT Risk management and information Technology.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave

Job Responsibilities: 

-Provide level 1 onsite IT support services to internal users 
-Provide level 1 office computers and desktop applications support for office and remote employees 
-Execute employee on-boarding and off-boarding procedures, including account and equipment setup and decommissioning. 
-Corporate with System and Network team for Level 2 support case troubleshooting IT assets management according relate policy and guidelines 
-Maintain and monitor computer room equipment's and facilities

Job Requirements
-good English ability Familiar with Microsoft365 solutions and MS Teams collaboration tools Proficient in Windows/Mac OS system operation and hardware maintenance 
-Basic knowledge about network troubleshooting such as ping, telnet etc. 
-Basic knowledge about Window AD, Windows Server, Azure AD and UEM solutions, such as MS EUCM/SCCM, VMware Workspace One, etc. 
-Excellent service awareness, able to do a good job in user satisfaction management, and improve user IT service experience and user satisfaction 
-ITIL certification preferred, with experience in IT technical support for multinational companies.

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

Our client is manager and operator of premier wholesale and colocation data centres across Asia-Pacific and Europe.

Currently they are hiring Senior Manager, Technical Solutions - Mechanical - Data Centre

As a Senior Manager, Technical Solutions, you will be responsible for developing and managing technical solutions in Data Centre Engineering projects from inception to completion, developing pre-sales solutions by coordinating closely with the Commercial team, and working with various investment stakeholders to assess feasibility of Pre-deals. You will work with both internal and external stakeholders to ensure that the job responsibilities are completed with a viable technical and budget proposals within time limits. You will coordinate with the Project Management team and provide Project Management inputs and considerations across your job responsibilities. You may be expected to travel for work to support your projects and customers when required.

• Familiar with the design and construction of Data Centres, and working with knowledge of all technical disciplines, typical customer requirements and standard Basis of Design

• As the Mechanical Specialist of DC&N Technical Solutions team, to be responsible for constant review and update to the Basis of Design

• Execute the technical qualification, planning and development of technical solution for prospective deals as the Technical Solutions Head of Department shall direct. Manage and generate technical solution, project cost and planning structure for prospective deal engagements and investment approval.

• Provide project scheduling and construction process assessment for all technical solutions, pre-projects, pre-deals and pre-sales solution, and perform necessary organization and handover documentations to the Project team for delivery, and provide necessary support and follow up where required

• Coordinate and obtain inputs from Technical Solutions, Project Management, Operations, Consultants, Contractors and vendors etc. to develop a viable Technical Solutions, Pre-Sales Solutions or Pre-Deal responses to various relevant stakeholders

• Work with Asset Owners, Sales and Commercial, Asset Management, and Investments Teams to determine the Project budget proposal with adjustments to the Overall Project Budget and Investments Returns, while ensuring coordination with the Project Construction Costs and Design

• Obtain proposals, select, and appoint consultants to develop design and cost estimate. Thereafter, manage selected consultant team for awarded scope of works

• Engagement with Statutory Authorities and Safety Matters

• Support project team to execute projects’ quotation and/or tendering process for the various packages such as project consultancy, contractors, nominated sub-contractors, vendors, suppliers, etc in accordance with the inputs provided during the various technical solutions, pre-sales and pre-deal phases of work

• Organize and conduct regular separate and/or combined meetings with Clients, Asset Owners, appointed consultant, contractors, vendors, etc to address all technical related matters during pre-project and during engineering project execution

• Technical Solutions management and track progress of solutions development and project cost against the approved schedule during pre-project investment approval and design phases

• Technical solutions report including solution development and its corresponding risks and mitigation, compliance to the Customer and/or industry standards, project cost estimation and its corresponding validation and risks, etc. for investment approval.

• Technical solutions and Pre-Sales support to project team during project execution.

• Work closely with Client, Asset Owner and Operation team on any technical issues arising from pre-project stage, project execution stage and support the project team for timely handover to Client, Asset Owner and Operation team respectively.

• Any other scopes as directed by the Technical Solutions Head of Department

Requirements:

• Professional experience in Data Centre or equivalent design and construction work etc.

• Good knowledge of variable design standards, including BICSI, TIA, Uptime Institute Tier Standard, etc.

• Ability carry out technical solution discussions effectively with multi-function teams

• Good problem-solving, communication and interpersonal skills with high resilience and drive in achieving objectives and goals. High desire for innovation and learning

• Excellent verbal and written communications skills in English

• Relevant experience in a multi-cultural work environment fostering a climate of teamwork and collaboration

Interested candidates, who wish to apply for the the above position, please click the “Apply now”.

We regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No: 01C4394

EA Personnel No: R2199890

EA Personnel Name: LEE KIM HOU

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Summary:
We are looking for a skilled Technical Delivery Manager with expertise in Cloud Computing and Data Centre technologies to join our team. This role requires a strong background in project management, cloud architecture, and data centre operations. The Technical Delivery Manager will be responsible for overseeing the successful delivery of cloud and data centre projects, ensuring alignment with client requirements and industry best practices.
Key Responsibilities:
1 Project Planning and Execution:
• Lead the planning, coordination, and execution of cloud computing and data centre projects.
• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, timelines, resource requirements, and budgets.
2 Technical Leadership:
• Provide technical guidance and oversight throughout the project lifecycle.
• Collaborate with architects and engineers to design scalable and resilient cloud and data centre solutions.
• Ensure adherence to industry standards, security protocols, and best practices.
3 Stakeholder Management:
• Engage with internal and external stakeholders to gather requirements and expectations.
• Manage client relationships, ensuring clear communication and alignment on project milestones and deliverables.
• Address stakeholder concerns and provide regular project status updates.
4 Team Management:
• Build and lead cross-functional project teams, assigning tasks and responsibilities.
• Mentor and develop team members, fostering a culture of continuous improvement and knowledge sharing.
5 Quality Assurance and Delivery:
• Monitor project progress and performance, identifying risks and issues proactively.
• Conduct quality assurance reviews to ensure deliverables meet technical specifications and client expectations.
• Implement effective project governance and change management processes.
Qualifications and Skills:
• Bachelor’s degree in Computer Science, Engineering, or related technical field.
• Proven experience (minimum 5 years) in technical project management within the cloud computing or data centre industry.
• Deep understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and data centre technologies (e.g., virtualization, storage, networking).
• Experience with infrastructure as code (IaC) tools such as Terraform or CloudFormation is preferred.
• Strong leadership and communication skills, with the ability to collaborate effectively with diverse teams and stakeholders.
• Project management certification (e.g., PMP, PRINCE2) is a plus.
Additional Information:
• This is a full-time position with flexibility in location (remote or UK-based).
• Travel to client sites or project locations may be required occasionally.
Salary - £50 – 60k

Be a part of something BIG!

Support the Operations team to optimize the capability of the Singtel Managed Cloud (Private & Public) platforms to deliver a cost effective and sustained level of availability to meet Corporate customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics, especially in managing vendors to deliver the expected service to Singtel customers.

In addition, to support technical implementation & operational support for both On-Prem VMware Infra & Public Cloud (eg. AWS & AZURE) infrastructure & services defined by the respective customers by Service Levels.

Make an Impact by:

Management Support:

1. To assist the Operations Director / Operations Team to ensure smooth operations that conformed with the agreed Service Level Agreement (SLA) and within the budgeted capital and operational expenses.
2. To assist the Operations Director / Operations Team in establishing IT standards, processes and guidelines that are in line with industry standards and best practices
3. To manage reporting of operational statistics based on respective competencies and cloud resources on a monthly basis.
4. To plan and execute the annual workplan for the effective management of the Singtel Managed Cloud platforms to achieve the agreed Service Level Agreement (SLA)
5. To manage the Opex/Capex of the cloud assets within the Singtel Managed Cloud platforms.
6. To lead, promote and introduce automation initiatives as part of continuous efficiency/productivity improvement of the various Singtel Managed Cloud platform.
7. To lead, manage the customer cloud end-to-end onboarding & BAU operations as part of a cloud project delivery coordinator / Ops manager.
8. To lead, manage and support the team on audits, compliance based on international (ISO) and local standards.

Technical Support:

1. Provisioning and de-provisioning Public Cloud Services (AWS / Azure) & Private Cloud (VMware-vCloud Director, vCenter, NSX-T, vSAN)
2. Deploying, managing, and operating Public/Private Cloud environments
3. Identifying appropriate use of Public/Private Cloud operational best practices
4. Estimating Public Cloud costs and identifying operational cost control mechanisms
5. Maintain technical documentation (ensure up to date info)
6. Proactively create (where appropriate) automation, to streamline provisioning and de-provisioning processes
7. Support data/service migration projects
8. Manage Public/Private Cloud infrastructure changes through change request process & provide status reports to the relevant parties.
9. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
10. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
11. Ensure service level meets the requirement. Propose and implement action plan when required.
12. Review standard operations procedures to ensure relevancy.
13. Support service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
14. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
15. Provide systems related technical advice to customers or project teams for manageable issues.
16. Implement processes based on security standards or best practices to avoid security breaches and reduce system vulnerability. Support security audits and implement the necessary corrective/preventive actions.
17. To provide 24x7 Support @L2 to L2.5 tier

Skills for Success:

• Diploma in Computer Information Systems or related field
• VMWare VCP Certification or Training will be a plus.
• Certification in Azure System Administration
• ITIL v3 Foundation Certification - Mandatory
• Certification in AWS System Administration
• Minimum 4 years working experience relevant to functional area, especially in supporting (AND/OR)
• Private Cloud Infra / Virtualization using VMware technology, especially in vCloudDirector, vCenter, vSphere, vSAN & NSX-T administrations
• Public Cloud Infra (AWS & AZURE) Administration
• Experience with Automation Tools (python and others)
• Experience Configuration tool (Terraform and others)

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

We are currently looking for a passionate Data Centre Technician to join our highly skilled P1 facilities team.

The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. 

Key Responsibilities include:

• Assist with customer equipment and installations
• Delivery of cabling needs, electrical and data, to customer racks and areas
• Attend to Remote Hands Request
• Assist with the maintenance of all core electrical and mechanical systems
• Ensure that facility problems are identified and resolved in a timely manner

Who we are:
As experts in multi-sports distribution, ZyroFisher provides cycling and outdoor market expertise and improved efficiency within the value chain to benefit our brands, customers, and consumers. This is the philosophy that guides how we do business every day, driven by innovative market strategies and outstanding customer support. The cycling and outdoor markets are bursting with impressive brands and new service developments and ZyroFisher are really fortunate to be right at the centre of this journey.

Joining our team:
Aside from offering a fantastic discount on all the amazing products we distribute, there are lots more benefits to being part of the ZyroFisher team. Because our people really matter to us, we offer our employees lots of rewards and benefits and the list continues to grow, but here we name a few;

• Flexible hybrid working patterns,
• Generous holiday entitlements plus bank holidays,
• Contractual sickness benefit and pension contributions,
• Discounted outdoor wear with partner brands,
• Life milestone gifts (marriage, significant birthday, new baby, etc.),
• Enhanced maternity and paternity pay,
• Length of service awards,
• A range of training and development opportunities,
• Cycle to work and staff purchase repayment schemes,
• On-site parking at HQ,
• Casual dress,
• Free tea and coffee,
• Employee assistance programme,
• And every now and again our managers like to treat their teams to lunches out or an array of sweet treats.

The role:
The SRAM Technical Centre Technician will be joining the SRAM Tech team, led by the SRAM Technical Centre Manager. This role represents an exciting opportunity for an enthusiastic, rider focused and technically minded person to join us on the next part of our journey. Day to day, you’ll be responsible for:

• Processing, repairing, and servicing SRAM group products to SRAM’s expectations.
• Following SRAM’s technical documentation and service guides, using spare parts catalogues to identify parts.
• Daily use of CRM software, Outlook and Excel.
• Picking stock from the SRAM Technical Centre warehouse for warranty and service cases.
• Ensuring highly accurate data input using CRM system to enable parts and labour to be claimed back from SRAM..
• Provide professional telephone technical support to customers on all SRAM products.
• Answering emails efficiently and professionally.
• Achieve the company’s key performance indicator targets.
• Representing SRAM and ZyroFisher professionally at all times.







The requirements:
This is a fantastic opportunity which will suit an ambitious individual who is keen to learn and challenge best practice with new ways of thinking. You will be extremely organised, be deadline focussed and have a keen eye for detail.

Essential:

 Have a positive ‘can do’ attitude, enthusiastic to learn and develop.
 Ability to work under pressure at times and effective at working to deadlines.

 Technically minded and hands on, with the ability to follow technical documents and service guides.

 Excellent IT, Communication and organisational skills.

 Working knowledge of MS Outlook and Excel.

Desirable:

 Strong problem-solving skills.

 Proactive, personable, and dynamic.

 CyTech trained.

So, if we sound like the company for you and you think you're ready for the challenge of this role, then we can’t wait to hear from you! Please send your C.V and covering letter to recruitment@zyrofisher.co.uk. No need for lengthy essays, fireworks or fancy introduction video….simply make it easy for us to read how great you are and why you’d be the perfect fit.

All applications treated with the strictest of confidence. Applications will be held on file for a maximum of 6 months for internal purposes only. ZyroFisher is an Equal Opportunities Employer.

Based in Singapore and reporting to the Data Centre Supervisor, the incumbent will be required to verify hardware status and actively monitor execution of application, system software and hardware to ensure systems are operationally ready. The right individual will also be required to prepare incident reports and ensure all backup tapes at onsite and offsite storage are accounted for and support system failover and disaster recovery.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in system operations or in tape management, we want to talk to you.

What You'll Do

• You will actively monitor execution of all systems and verify the status and availability of hardware, severs security, file system space, system cluster, databases for operation etc.
• You will activate, maintain and update EOD batch jobs and records and ensure completion of previous EOD jobs.
• You will execute daily backup operations for onsite on offsite storage as well as ad-hoc data backup and restore.
• You will execute re-boot procedure for all servers, monitor and record environmental status of Computer Room.
• You will control and monitor the execution of application, system software and hardware on system console to maintain timely delivery of system services.
• You will interpret console message generated from system software / application system and provide response promptly.
• You will provide Tier 1 support to users and escalate when necessary, prepare incident report and re-route to appropriate support staff.
• You will prepare daily printouts for distribution to users.
• You will coordinate with hardware vendor on system hardware issue.
• You will train new personnel in duties and responsibilities.
• You will participate in defining operation procedures and instructions.
• You will assure the processing of the tape management utility programs.
• You will label and code newly created tapes with processing / retention information for identification of files stored on them.
• You will control and coordinate the flow of tapes between onsite and offsite location.
• You will control the checking of tapes in and out of the locations.
• You will recycle tapes for re-use after stipulated time of retention and maintain adequate supply of reusable tapes.
• You will identify cartridges kept at offsite storage.
• You will attend monthly inventory checking of the tape to verify proper movement of all tapes.
• You will provide practical training on failover procedure for critical system.
• You will execute and verify the procedures implemented on the primary and secondary systems are operational.
• You will check the front-end devices are operated according to operation needs at secondary system when failover.
• You will support the disaster recovery exercise.

Who You Are

• You will need a Diploma in Computer Studies.
• You should have more than 2 years of related experience.
• You should have knowledge of AIX, Linux and Microsoft Windows Operating System.
• You have experience in working with Veritas NetBackup software, HP OpenView tools, etc.
• You must be detail-oriented and able to work effectively across teams within or outside of Group IT.
• You must be equipped with PC skills like Officer 365, Visio, Microsoft Products, e.g Teams, OneDrive, etc.
• You will communicate and educate operational teams (stakeholders and staff) to conduct gaming operations in an efficient, responsible manner and adhering to the relevant regulatory guidelines, company processes and procedures and certifying the operations to ISO9001, ISO27001 and World Lottery Association standards in a highly regulated and demanding environment.
• You will communicate and convince internal and external auditors that the operational, procedural and process efficiency are in accordance with the regulatory and company standards and guidelines.
• You will communicate and educate internal and external stakeholders to comply with Singapore Pools' highly demanding and stringent procurement standards and protocols while adhering to tight project timelines.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.