Total 332 Research Associate job vacancies in Bengaluru

ABOUT THE JOB

Nielsen Customer Success team is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service.

RESPONSIBILITIES

• Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
• Build effective relationships with client representatives
• Own reporting, including report maintenance, business issue analysis, and solution integration
• Provide training to clients on Nielsen tools and solutions
• Trouble-shoot and resolve client inquiries related to databases, software, coding, and other key aspects that impact client deliverables
• Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
• Liaise with other teams as necessary (e.g. operations, off-shore partners, technology, and data science) to solve client business questions and inquiries
• Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes

Qualifications

ABOUT YOU

The Client Response Associate is responsible for executing specific client support-related activities including the delivery of reporting to our clients and/or client-focused data support, resolution and triage, and contract & order-to-invoice execution. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes

QUALIFICATION

Good understanding of FMCG industry and trends

Solid Knowledge of Nielsen products and services

1-2 years Nielsen Client Service at Response and/or industry experience

Participation in a Project

Good interpersonal skills – ability to develop relationships internally and at the client organization

Strong problem-solving skills, with gradually declining supervision

Strong time management skills and prioritization ability, with gradually declining supervision

Able to respond to inquiries of moderate complexity with almost zero supervision

Able to respond on enquiries of higher complexity with limited supervision

Strong storytelling skills, able to take clients through the solution offered and get their buy-in and satisfaction

Able to coach and support Jr. Executives

Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se.

• Responsible for interacting by email with lenders, contractors and/or field inspectors to ascertain the required documents and/or information

• Responsible for collaborating with onshore stakeholders via email and phone calls

• Responsible for scheduling and expediting site inspections with inspectors across the United States

• Responsible to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate

with outside parties

• Responsible for obtaining pending documents and/or information and updating the system with the information

provided by the lenders, contractors, and field inspectors

• Responsible for communicating with the clients through email

• Follow schedule adherence

• Obtain a quality score of 98.5% or above

The Opportunity

• Helping to successfully process growing volume of international and domestic payments
• Verify beneficiary account details to ensure they are accurate and adhere to AML regulations and internal policies
• Working closely with payment partners and banks to identify and resolve payment issues promptly
• Identify and report processing inefficiencies and help to resolve
• Review, improve and maintain payment formatting rules to reduce payment issues
• Work closely with Compliance team to review and improve internal policies to reduce friction in the AML process 
• Communicate with payers directly via email and call to resolve issues and prevent delays

• Knows and applies fundamental work theories/concepts/processes in own areas of work • Resolving user queries in a timely manner and have attention to detail to identify issues • Need to work in UK shifts and weekend working • Responsible for voice and ticket contact • Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively • Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA • Ensure that the query / issue is understood correctly "the first time" round and therefore; resolution should be accurate and address the query / issue adequately • Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries • Find opportunities for improving controls; recognizing financial benefits • Ability to work as a great teammate across multiple teams and close user queries in a timely manner; ensuring user satisfaction is maintained at all times • To be able to create various management reports through various data bases to summarize the problem

At Epsilon, we help marketers create human connections that count, everywhere. Our Creative team—made up of over 100 designers, copywriters, digital producers, and creative technologists—are all part of this digital media revolution, and we’re looking for an Associate Digital Producer to join our team and make a powerful impact from day one.

The Associate Digital Producer will support the broader creative production team in areas of development, maintenance, organization and optimization of client assets and file structures. This role collaborates closely with an internal cross-functional team to meet digital objectives and complete deliverables to an uncompromising standard.

What you’ll be doing:

• Under the direction of fellow Digital Producers and Senior Digital Producers, execute daily tasks – such as asset creation and content management updates – with a high attention to detail, using Adobe Creative Suite or proprietary tools
• Daily interaction with Art Directors, Graphic Designers, Copywriters, Front-End Developers, Account Managers, and Engineers to optimize and deliver all creative assets to spec
• Develop a solid understanding and consistent adherence to clients’ brand guidelines

Job Summary:
Property Delivery Planners coordinate and plan maintenance activities through the EAM Systems. Driving effectiveness of weekly technician work queues and contractors to achieve maximum equipment availability.
In this job; I am accountable for:
Administer routine and one off remedial maintenance works for technicians to undertake across the Tesco estate routine ; scheduling of maintenance work.
Ensure Technician rosters are accurately updated on the workforce management tool to enable allocation of maintenance works
Coordinate the tracking of parts orders to enable routine maintenance repairs
Handling internal customer escalations and enquiries
My own time keeping whilst working to fixed shift pattern
Managing my own time and resources effectively; making the most of my time at work
Act with integrity and authenticity; I do what I say I will do; to build credibility
Living our values; treating others how they want to be treated; and help to create a great place to work 

Accountable for probing; triaging; dispatching job to the right man with the right skills using necessary tool either via phone or emails
Following our Business Code of Conduct and always acting with integrity and due diligence Identifying operational improvement and finding solutions by applying CI tools and techniques Handle Inbound / Outbound Calls within the critical metrics Knows and applies fundamental work theories/concepts/processes in own areas of work To Probe; Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time Responds with appropriate levels of urgency to situations that require quick response or turnaround Ability to the analyze the root cause and handle 1st level issues Ability to make informed and timely decisions

By this point in your career, it is not just about the tech you know or how well you can code. It is about what more you want to do with that knowledge. Were you given the tools to go beyond solving for X? Can you help your teammates proceed in the right direction? Can you tackle the challenges our clients face while always looking to take our solutions one step further to succeed at an even higher level? Yes? You may be ready to join us.

Administer routine and one off remedial maintenance works for technicians to undertake across the Tesco estate routine ; scheduling of maintenance work.
Ensure Technician rosters are accurately updated on the workforce management tool to enable allocation of maintenance works
Coordinate the tracking of parts orders to enable routine maintenance repairs
Handling internal customer escalations and enquiries
My own time keeping whilst working to fixed shift pattern
Managing my own time and resources effectively; making the most of my time at work
Act with integrity and authenticity; I do what I say I will do; to build credibility
Living our values; treating others how they want to be treated; and help to create a great place to work 

- Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPI's - Knows and applies fundamental work theories/concepts/processes in own areas of work - Responsible to track and own end to end journey of a product setup right after the range sign off until the products are ordered for the launches; this includes teams like Merchandising; Supply Chain; International Hubs; Trade planning; Merchandise planning; Suppliers and Supplier Induction team in Finance - Provide clear actionable insights to the Merchandisers on the range launches which in turn helps them make decisions for a successful product launch - Partnering with suppliers and hubs to gather all product details required to enable the overall setup of products in Tesco's systems and flag any issues that might lead to delays of a product launch - Responsible for ensuring the product setup is completed within agreed SLA to ensure on time delivery of purchase order to suppliers - Build and develop strong working relationship with Merchandisers; Suppliers; Hubs and wider Commercial teams to support and deliver on subcategory plans for their respective launches - Identifying opportunities for process improvement and efficiency in data analysis and reporting - Accurate and timely loading of Price changes; Promotions and markdown to support merchandisers acheiving target margin

- Following our Business Code of Conduct and always acting with integrity and due diligence
- Identifying operational improvement and finding solutions by applying CI tools and techniques
- Ensure right data is collated; validated & updated in the relevant system
- Ensure On-time delivery of all deliverables and adhere to quality standards
- Responsible for completing tasks and transactions within agreed KPI's
- Knows and applies fundamental work theories/concepts/processes in own areas of work

Job Summary:
Property Delivery Planners  coordinate and plan maintenance activities through the EAM Systems. Driving effectiveness of weekly technician work queues and contractors to achieve maximum equipment availability.
In this job; I’m accountable for:
- Identifying operational improvements and finding solutions by applying CI tools and techniques - Responsible for completing tasks and transactions within agreed KPI's - Knows and applies fundamental work theories/concepts/processes in own areas of work Administer routine and one off remedial maintenance works for technicians to undertake across the Tesco estate routine ; scheduling of maintenance work. Ensure Technician rosters are accurately updated on the workforce management tool to enable allocation of maintenance works Coordinate the tracking of parts orders to enable routine maintenance repairs Handling internal customer escalations and enquiries My own time keeping whilst working to fixed shift pattern Managing my own time and resources effectively; making the most of my time at work  Act with integrity and authenticity; I do what I say I will do; to build credibility Living our values; treating others how they want to be treated; and help to create a great place to work 
 

- Following our Business Code of Conduct and always acting with integrity and due diligence
- Responsible for completing tasks; transactions and Queries (Calls & Emails) within agreed Pensions KPI's
- To complete processing / reviewing transactions as per the agreed SLA by ensuring good quality scores and meet the agreed utilization. Identify any risks and compliance impact issues and mitigate
- Identifying operational improvements and finding solutions by applying CI tools and techniques
- To actively give ideas and involve in running service and process improvement projects within the team giving tangible benefits to the organization
- Knows and applies fundamental work theories/concepts/processes in own areas of work
- To constantly seek legislation update and be up to date on the Pensions Knowledge
- To understand the pan pension concepts to clear accreditation at all levels

- Team Members
- WGC Team members
- Other BLR functional team – IT / Finance / Payroll/ Stores/ HR
- Internal / External Auditors

Process transactions and queries related to Pensions for Tesco colleagues in the UK / Ireland to ensure their benefits & payments are processed accurately and on time.

In this job; I am accountable for:
Administer routine and oneoff remedial maintenance works for technicians to undertake across the Tesco estate routine ; scheduling of maintenance work.
Ensure Technician rosters are accurately updated on the workforce management tool to enable allocation of maintenance works
Coordinate the tracking of parts orders to enable routine maintenance repairs
Handling internal customer escalations and enquiries
My own timekeeping whilst working to fixed shift pattern
Managing my own time and resources effectively; making the most of my time at work
Act with integrity and authenticity; I do what I say I will do; to build credibility
Living our values; treating others how they want to be treated; and help to create a great place to work 

Administer routine and one off remedial maintenance works for technicians to undertake across the Tesco estate routine ; scheduling of maintenance work.
Ensure Technician rosters are accurately updated on the workforce management tool to enable allocation of maintenance works
Coordinate the tracking of parts orders to enable routine maintenance repairs
Handling internal customer escalations and enquiries
My own time keeping whilst working to fixed shift pattern
Managing my own time and resources effectively; making the most of my time at work
Act with integrity and authenticity; I do what I say I will do; to build credibility
Living our values; treating others how they want to be treated; and help to create a great place to work