With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Banquet Coordinator is responsible for all Banquet administration duties and to ensure proper filing and records of the department. He/She needs to work and co-ordinate closely with personals from Events Sales, Kitchen, Stewarding, Housekeeping, Security, Engineering, Concierge, Outlets and all in house staff including organizers and guests.
What will I be doing?
As the Banquet Coordinator, you will be responsible for performing the following tasks to the highest standards:
- Handle telephone enquiries according to Hilton standards.
- Attend Banquet Event Order (BEO) and Events Sales meetings and to communicate and disseminate all relevant information to banquet staff.
- Ensure adequate casual labours according to operation needs and to assign staff to respective functions based on preset staffing guides.
- Brief Banquet management or supervisors of any last-minute changes in the BEO.
- Fully understand and ensure staff adhere to the hotel’s grooming standards.
- Supervise and coach casual labour ensuring good attendance and punctuality.
- Involve and assist casual labour training.
- Assist the Director of Banquet and Banquet Manager/s in controlling the labor cost i.e. not exceeding the staffing guidelines and to ensure maximum productivity.
- Control par stock and the availability of all operating supplies including office supplies.
- Ensure good housekeeping and cleanliness of banquet office.
- Update and maintain staff notice board.
- Prepare and distribute daily events sheet and BEO for every staff and functions.
- Track proper record of all staff including the casual staff according to the hotel and legal requirements.
- Assist at arranging transportation for outside catering for kitchen, banquet and stewarding
- Administration of payroll procedures to ensure proper timekeeping and payment of all banquet staff.
- To ensure strict adherence to casual labor payment procedure.
- To take the role of a Banquet Captain when required by volume of business.
- Respond properly and professionally in any hotel emergency or safety situation.
- Understand relevant OH&S legislations and the implications on the operation of the department.
- Ensure that safe and healthy working practices are observed throughout service.
- Report any accidents / incidents to the Supervisor / Manager.
- Ensure that the Food & Beverage mission is established and instilled in you and all team members.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Banquet Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Diploma or equivalent experience required.
- Excellent command of English language.
- Minimum of 5 years F&B experience.
- Good working knowledge of Microsoft Office.
- Familiar with Booking Reservation and Purchasing systems.
- Previous experience as a Hostess/Receptionist.
- Handle all administrative duties in a proficient manner to ensure a quality and timely output.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
