Total 686 Product Management Assistant job vacancies in Customer Service category in Malaysia

CUSTOMER SERVICE ASSISTANT

(Non Executive)

Salary Range:  RM1,800 and above (depending on experience)

Enjoy a 5-day week job and in PJ area

 

Responsibility

• To assist Customer Service Executive
• To prepare Tenders and Quotations and follow up with customers and prospects.
• To prepare all Sales Orders, Delivery Orders and Invoices to customers.
• To handle the E-perolehan system (Government and PPUM)
• To prepare Packing Lists and arrange for the transporter to be assigned for the deliveries to customers.
• To follow up on deliveries and ensure customers are satisfied.
• To solve customers’ issues, enquiries and complaints to the best of ability and in a professional manner.
• To churn out Weekly Activity Reports to the Finance & Accounts Manager and MD.
• To prepare weekly reports to the MD on quotations sent out.
• To key-in armboard stock.
• To help with packing of armboards as and when the need arises for urgent delivery.
• Any other ad hoc assignments as and when arising.

 

Requirements

• Fresh school leavers with SPM / STPM are welcome to apply
• Able to work independently with minimum supervision, pleasant personality and positive attitude
• Proficient with MS Excel, Word and Powerpoint.
• Knowledge to hand E-perolehan will be an added advantage
• To be a team player
• All races are encouraged to apply 

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities

Responsibilities:

- Manage post-sales customer service appointments efficiently.
- Provide support to walk-in customers in the showroom, including recording test drives in the system.
- Assist in the maintenance and presentation of showroom and demo cars.
- Handle customer inquiries through various communication channels.
- Provide assistance to customers in the waiting lounge and promote merchandise sales.

Requirements:

- Friendly and welcoming demeanor, eager to engage with customers.
- Strong communication skills in Malay, English, and Chinese.
- Proficient in basic Microsoft Office applications and computer usage.
- Previous experience in customer service is advantageous. 

Join our team and be part of a dynamic environment where customer satisfaction is our top priority!

Perks & Benefits

• Employee equity
• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

年轻人！谁说做客服就一定单调乏味？欢迎加入 Ample Couture (AC) 成为时尚服务的一员！

 

客服助理招募中！！我们是一家经验丰富的服装与美妆公司，一直致力于打造最具前瞻性的时尚服务。

 

在 AC 工作的四大好处：

 

1. 自由的工作模式，星巴克、公司、还是在家？一周五天的工作地点，你选择！

2. 不间断的成长，我们经常提供培训，在2023年我们就至少提供了12次的培训！

3. 年轻又有活力的团队，平常放工后还喜欢一起去吹水吃饭，办公室政治？sorry，这里没有！平均年龄才27岁的团队，来玩吧！

4. 付出得到肯定的机制，我们有 Goal 和 Reward 的机制。入职就说明做到什么可以得到什么，再也不用等年尾看老板心情来分配花红！连老板的脸色都不用看，看成绩就好！

 

当然，我们还提供许多不同的福利。比如 company trip、annual dinner、花红、员工折扣、内部创业等等的机会。写完就太长了，期待有机会慢慢跟你一一分享！

 

如果上面的内容都是你想要的，那我们的需求其实也很简单。作为客服助理，你最重要是做好三件事而已：

 

1. 热情地处理顾客的疑问，提供专业的服务，确保问题圆满解决。

2. 协助直播主完成直播，实时回复直播间顾客的疑问。

3. 协助团队完成日常运营工作，保持客户满意度和公司形象。

 

如果你满足以下条件，就可以试着申请咯！

 

年龄：18-30岁

能用中文流利书写沟通

具有良好的服务意识

能够接受早晚班(轮班制)

有无经验者都欢迎加入

 

申请后会发生什么事？

 

我们会邀请符合资格的你出席一场 online 的工作讲解会，让你进一步了解这份工作的内容和认识我们的公司。我们最希望的是双方都对彼此有基本的认识才进行 1 对 1 面试。确保你最大化使用你的时间！

 

鼓励你，只要你对时尚服务有一点兴趣，就可以尝试按下 “Quick Apply” 的按钮了！毕竟这么好玩又有趣的公司错过了就可惜了，试试也不会少块肉，来吧！

 

我们期待你的加入，一起开启潮流时尚的客服旅程！

 

From:

 

你未来 5 年的合作伙伴

 

Ample Couture上

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Open culture
• Personal development opportunities

年輕人！誰說做客服就一定單調無聊？歡迎加入Ample Couture (AC) 成為時尚服務的一員！

客服助理招募中！ ！我們是一家經驗豐富的服飾與美妝公司，一直致力於打造最具前瞻性的時尚服務。

在AC 工作的四大好處：

1. 自由的工作模式，星巴克、公司、還是在家？一週五天的工作地點，你選擇！

2. 不間斷的成長，我們經常提供培訓，在2023年我們就至少提供了12次的培訓！

3. 年輕又有活力的團隊，平常放工後還喜歡一起去吹水吃飯，辦公室政治？ sorry，這裡沒有！平均年齡才27歲的團隊，來玩吧！

4. 付出得到肯定的機制，我們有Goal 和Reward 的機制。入職就說明做到什麼可以得到什麼，再也不用等年尾看老闆心情來分配花紅！連老闆的臉色都不用看，看成績就好！

當然，我們也提供許多不同的福利。例如company trip、annual dinner、花紅、員工折扣、內部創業等等的機會。寫完就太長了，期待有機會慢慢跟你一一分享！

如果上面的內容都是你想要的，那我們的需求其實也很簡單。身為客服助理，你最重要是做好三件事而已：

1. 熱情地處理顧客的疑問，提供專業的服務，確保問題圓滿解決。

2. 協助直播主完成直播，即時回覆直播間顧客的疑問。

3. 協助團隊完成日常營運工作，維持顧客滿意度和公司形象。

如果你符合以下條件，就可以試著申請咯！

年齡：18-30歲

能用中文流利書寫溝通

具有良好的服務意識

能夠接受早晚班(輪班制)

有無經驗者都歡迎加入

申請後會發生什麼事？

我們會邀請符合資格的你出席一場online 的工作講解會，讓你進一步了解這份工作的內容和認識我們的公司。我們最希望的是雙方都對彼此有基本的認識才進行1 對1 面試。確保你最大化使用你的時間！

鼓勵你，只要你對時尚服務有一點興趣，就可以嘗試按下「 Quick Apply 」 的按鈕了！畢竟這麼好玩又有趣的公司錯過了就可惜了，試試看也不會少塊肉，來吧！

我們期待你的加入，一起開啟潮流時尚的客服旅程！

From:

你未來5 年的合作夥伴

在 Ample Couture上

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 開放文化
• 個人發展機會

職責：

- 有效管理售後客戶服務預約。
- 為展廳內的直接客戶提供支持，包括在系統中記錄試駕情況。
- 協助陳列室和示範車的維護和展示。
- 透過各種溝通管道處理客戶詢問。
- 為候機室的顧客提供協助並促進商品銷售。

要求：

- 舉止友善、熱情，渴望與顧客互動。
- 良好的馬來語、英語和中文溝通能力。
- 精通基本的 Microsoft Office 應用程式和電腦使用。
- 有客戶服務經驗者優先。

加入我們的團隊，成為充滿活力的環境的一部分，客戶滿意度是我們的首要任務！

津貼和福利

• 員工股權
• 佣金和獎金
• 休閒著裝要求
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.

• Provides in-depth product support to FIS clients by resolving incoming inquiries.
• Responds to customer product inquiries via telephone or in written internet-based email.
• Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
• Documents customer information and recurring technical issues to support product quality programs and product development.
• Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
• Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
• Other related duties assigned as needed.

What you bring

• Experience doing Product/Application support in any banking or financial systems

• Background or basic knowledge in data querying

• Exposure in Java codes is a plus

• Experience in face to face client interaction is a plus

• Documents client information and recurring technical issues to support product quality programs and product development
• Strong analytical skills

Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The following are the core responsibilities of the Management Support. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Management Support is responsible for supporting all day-to-day operations of Chapelgreen Surgery. Responsibilities include: Assisting with compiling and submitting monthly and quarterly report Support the monitoring of QOF Monitoring of the petty cash system Collating payroll information for processing Support the management team in preparations for CQC Implementing clinical staff rotas and arranging adequate cover if needed. Ensure adequate room rota for all staff and outside bookings to generate income Preparing inductions and training schedules for trainees Responsible for registering new users on all IT platforms needed such as, AccuRX and ICE in accordance with the new starter form Liaising with training providers for trainee sickness Assist with monitoring annual leave and absences via Bright HR Assist management team with creation of new starter packs Maintaining the significant event record on Bright HR Minute taking for practice meetings Manage asset registers and equipment log Support in adhering to the leavers policy e.g. deactivation of smart card, preparing leavers form for interview Supporting in dealing with day-to-day issues that arise relating to staff and buildings. Deputise in Operations Managers absence Responding to I.T issues Managing, organising PPG meetings Manage the practice website and Facebook page Organising and collecting lunch for training events and meetings Guiding staff and developing searches and audits on the clinical system Monitoring and disseminating information on safety alerts and other patient information All staff at Chapelgreen Surgery have a duty to conform to the following: Equality, Diversity & Inclusion (ED&I) A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law. Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect. Safety, Health, Environment and Fire Safety This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice. This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care. Induction Training On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Operations Team. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery. Collaborative Working All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner. Service Delivery Staff at The Mandeville Practice must adhere to the information contained with practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure. Security The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured. Professional Conduct At Chapelgreen Surgery, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Role Function:

Responsible and accountable for the performance of the property, the management of staff employed as well as achievement of desired property outcomes and results.

Special Tasks: General

• Lead and manage a team with areas of responsibility including transactional financial, OH&S, (EEO), operational, HR, negotiation and contracting.
• Contribute to the development and fulfilment of asset strategies by developing asset strategies and plans.
• Ensure that client asset plan expenditure savings targets are achieved.
• Deliver an exceptional quality of service to the client, as reflected by client feedback.
• Ensure that the property asset management service offering is developed, implemented, achieved, and maintained.
• Ensure the timely and accurate delivery to the client and senior management of analysis and information for the asset plan, management reports, client’s Annual Reports, Business Plans / overheads and others as required by the management company, relevant authorities, and the client.
• Ensure that there are no major risks associated with public liability, fire and lift safety, essential services, non-essential services, the staff and office and contractors. This includes addressing all issues within the appropriate timeframes and ensuring the clients risk management plan is in place for the asset, particularly covering contractors and the management company team.
• Ensure that all building systems are operating and maintained appropriately.
• Ensure all Asset Plan and Business Plan KPI’s/targets are achieved, including but not limited to capital expenditure and OH&S.
• Ensure all staff and contractors receive up to date training and site inductions.
• Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members.
• Ensure that all elements of the Managing Agent Agreement with the client are understood and complied with by the team.
• Implement and supervise a Planned Preventive Maintenance Programme (PPMP) for all Building systems and soft services.
• Ensure contractors, vendors and technicians complete all repair and maintenance works and soft services within the required timelines and in accordance with the standards set by OMS/Management or required by relevant Codes of Practice.
• Plan and procure relevant maintenance services of all building systems including ensuring adequate inventory of spare parts and consumables.
• Work with the appointed Senior/ FSM to ensure fire safety systems are well maintained and fire safety procedures and emergency responses (Evacuation, Fire Fighting, In-place Protection, ERP etc.), set up the Certified Emergency Response Teams (CERT) are in place.
• Manage tenants fit-out to ensure compliance with the Fit-Out Guide and Green Lease, and relevant authorities’ regulations.

Key Responsibilities:

• Provide Advice to Client on the operational requirements of the property.
• Develop House Rules Fit-Out Guides for the property.
• Manage the smooth transition of property from pre completion phase to occupation phase.
• Interview and assess and provide recommendations on the staff proposed to be employed for the property.
• Develop tenant satisfaction plan strategies/client liaison.
• Manage tenant liaison and satisfaction emphasis on tenant retention.
• Building day-to-day management including operations, engineering, and compliance matters.
• Manage budget preparation and delivery.
• Manage budget forecasting.
• Finance administration, billing, and collection.
• Tenancy fit-out co-ordination.
• Capital expenditure implementation, tendering and management.
• Monthly reporting.
• Building services contract administration and procurement.
• Manage repairs and maintenance.
• Liaise/manage/communicate with legal, town planners, surveyors, project managers, tax and accounting advisers.

Performance Indicators:

• Achieve all financial and operational targets (KPIs).
• Deliver an exceptional “Managing Agent” service to the client, as reflected by client feedback.
• Develop effective and accurate asset plans, budgets and financial reports.
• Make appropriate recommendations in relation to operational strategy, capital works etc.
• Receive high level of satisfaction from both tenants and clients in relation to building performance and execution of duties.

Skills:

• People driven and to be seen to be “kicking goals” for the clients.
• Follow asset management policies and procedures.
• Outstanding interpersonal and negotiation skills.

Knowledge/Experience:

• Proven experience in property/asset management, ideally with previous experience managing commercial office.
• An intimate knowledge of the office sector and ideally some exposure to the retail property.
• A track record of success in significant supplier contract negotiations.
• Demonstrated ability to add value to commercial assets through identifying value enhancing operational property management strategies (e.g. preventative maintenance/helpdesk/ IT solution implementation/ Smart FM) and/or essential capital works, developing a value adding Property Management/facilities management strategy for tenants, etc.
• Previous experience preparing detailed asset plans, complex budgets and comprehensive reports.
• Tertiary qualifications, particularly in a property-related discipline, are preferable.

Attributes/Behaviours:

• Strong and dynamic leader.
• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a “can do” attitude.

Position Summary

The incumbent is an experienced Service Delivery Manager in the banking & payment solution domain, maintaining strong customer relationships and improving NETS services to maintain customer satisfaction.

The ideal candidate will be an excellent leader and will have experience managing staff of different disciplines to produce results in a timely and effective manner

Key Responsibilities

• Oversee aspects of the Managed Service and its related projects such as: Technical Suitability and Maintainability, Schedule, Cost, Requirements, Risks, Quality, Benefits etc
• Drive & manage the end-to-end processes of all the Change Requests and new developments, including ongoing or new SDLCs releases to live productions
• Oversee BAU production issues, inclusive of tracking and management of resolution times and root cause analysis to develop process improvements
• Manage and oversee technology vendors in provision of technology solutions and development
• Manage and supervise internal and external manpower resources to ensure SLA delivery and adherence
• Establish cohesive working relationships with internal & external stakeholders across all domains
• Lead and support development of project and resource budget plans, including estimations of mandays, P&L and project budgets.
• Manage all aspects of risks with proactive implementation of risk mitigation strategies
• Ensure program operations and activities adhere to legal guidelines and internal organization policies
• Proficient in reporting tools and presentation skills to develop detailed service level metrics and reports to present to senior management & relevant stakeholders

Requirements

• Degree in Technology related disciplines, with at least 8-12 years of progressive working experience in an Service Delivery Management role in medium to large sized organizations
• At least 5 years of experience of specific industry expertise within Banking & Finance, both operationally and strategically.  Experienced in managing suite of banking/financial services hosted on Amazon Web Service platforms (or equivalent)
• Proven track record of delivery and leadership experience in enterprise-scale Managed Services projects, budget & resource management, and customer satisfaction with notable banking & finance clientele
• Industry knowledge or experience in the cards/payment, mobile applications and digital wearable niches are highly advantageous.
• Strong drive towards results with ability to see things through from end-end
• Excellent understanding of service delivery methodology
• Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with internal and external stakeholders across all levels

Job Title - Asset Management Support Officer

Location - Coalville LE67

Contract - Temp

Hours - 36.25

Role summary -

The client is currently seeking a highly motivated and organised Asset Management Support Officer to join their team. As the Asset Management Support Officer, you will be responsible for providing administrative support functions needed for the successful delivery of the repairs service.

Key Responsibilities:

• Scheduling repairs work to properties
• Diagnosing repairs and scheduling both simple and complex repairs
• Providing administrative support functions needed for the successful delivery of the repairs service
• Responding to telephone calls from tenants
• Ensuring all repair work is completed within the required time frame

Requirements:

• Previous experience within the field of Housing Repairs would be advantageous
• Excellent organisational and communication skills
• Ability to work well under pressure and meet tight deadlines
• Strong attention to detail
• Proficient in the use of Microsoft Office applications

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an E-Mail to George.Westhead@servicecare.org.uk

We are seeking a highly skilled and experienced Service Management Team Lead to join our dynamic team. The Service Management Team Lead will be responsible for overseeing the day-to-day operations of the service management analyst team based out of our Bangalore office, ensuring the delivery of high-quality services to our customers and users. This role requires a strong leader with excellent communication, organisational, and technical awareness, as well as the ability to collaborate effectively with various stakeholders.

What you’ll be doing:

• Acting as a key point of contact for the services you represent
• Supporting the Service Owner, the Team Lead is responsible for the day to day handling of incoming tickets (Incidents, Service Requests etc) for T&F applications/products, and is responsible for the smooth operation and quality of Service Management related processes and practices.
• Act as a primary point of communication between business users and technical support teams and 3rd party vendors for general queries, incidents, problems and requests relating to the applications in scope.
• The Team Lead will provide guidance to the Service Analysts in line with the P&T Service Management Team Goals and KPIs with focus on quality and customer satisfaction, whilst providing regular and structured feedback and ensuring a harmonious and positive work environment.
• Foster a culture of continuous improvement and innovation within the team.
• Identify areas for process improvement and implement best practices to optimise service management within the team.
• Participate in daily SCRUM/Stand-up sessions with application support teams.
• Regular and open communication with business stakeholders using appropriate modes of communication
• Work alongside and share knowledge with other members of the Service Management team
• Ensure that ServiceNow is the start point and management toolset for all incidents and service requests relating to the relevant applications
• Ensure incidents and service requests are dealt with effectively and efficiently and in line with agreements
• Ensure bugs are reported to third parties as necessary and are followed up in line with agreements
• Track service delivery against KPIs and instigate corrective action where service levels are not being met
• Meet or exceed service level targets agreed with the Service Owner
• Escalate incidents or requests as appropriate and ensure all tasks are completed once reassigned
• Support the Change Management process that is followed for all system changes
• Assist with the establishment and maintenance of accessible technical and administrative documentation for applications/products
• Monitor progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimize delays.
• Other related tasks and activities as assigned to them by the Service Owner and/or Head of Service Management.

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Provide technical support and services for semiconductor instrument products.
• Diagnose and repair equipment failures and malfunctions.
• Perform preventive maintenance and calibration on semiconductor instruments.
• ·Stay updated with the latest industry trends and technologies to provide effective support.

Requirements:

• Nitec in Engineering or a related field.
• At least 1 year related working experience
• Able to work in a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

About Builder.ai
We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer a range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

About the Role
Builder is looking for an experienced Senior Product Owner to join us and play a key role ensuring our Delivery teams continually deliver the highest level of quality and service to our customers. You'll lead and coach a 10-12 team of Customer Product Owners - "Productologists" focusing on the adoption & optimisation of best practices, ways of working, and technologies that enable autonomy and empowerment of the team whilst promoting effective cross-functional delivery across teams.

About the Team
Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

Why Should You Join
The Sr Productologist role will give you the opportunity to lead and oversee the delivery of all Builder's customer projects in the United States. You’ll be working at the forefront of cutting-edge AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services across the B2C and B2B markets.

You will be responsible for

• Leading and developing a high performing team of Productologists by identifying areas for improvement at individual level.
• Creating a culture of continuous improvement and streamlining our delivery processes & Agile ways of working
• Providing oversight, quality assurance and point of escalation for the work of our Delivery teams
• Overseeing Builder's portfolio of customer app builds and ensuring teams are on track with their deliverables
• Analyzing project outcomes and identifying areas for process improvement.
• Communicating project updates, progress reports, and potential roadblocks to both technical and non-technical audiences.
• Recognising risk in agreed customer delivery plans, ensuring our teams are clear and transparent in their communications with customers regarding concerns and action required
• Monitor project progress using data dashboards, identify potential risks, and proactively implement mitigation strategies that help at scaling the portfolio.
• Maintaining a high performing team by helping to attract, retain and develop talent.
• Developing the capabilities of the team through structured training and mentoring to drive delivery excellence and career development and progression.
• Collaborating with peers in Sales, Delivery, Product and our Capacity Network to solve tactical and strategic issues in order to achieve both customer satisfaction and Builder’s business objectives.

Requirements

• 8+ years in software delivery (product ownership, scrum, delivery management)
• Track record of leading and developing high performing teams
• A strong understanding of software development methodologies, technologies, and best practices.
• Proven experience adopting and optimising Agile ways of working
• Experience overseeing large portfolios of customer/client projects
• Excellent Communication skills to engage with both our customers and your teams
• Analytical and Problem solving skills
• Bachelor's degree in Computer Science, Business/delivery management, or related field

Nice to haves

• Tech scale-up experience

• Attractive quarterly OKR bonus plan or commission scheme dependent on your role
• Stock options in a $450 million funded Series D scale-up company
• 24 days annual leave + bank holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme
• Pension contributions
• Private Medical Insurance
• Private Dental Insurance

To view the full job description and person specification, please click the supporting document on the right-hand side.