Total 789 PR Agent job vacancies in Customer Service category in Malaysia

Job Summary:

Highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Description:

• Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services in a professional and courteous manner.
• Providing accurate information and resolving customer issues related to digital banking products and services.
• Maintaining a high level of product knowledge to effectively support customer needs.
• Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
• Meeting or exceeding productivity and quality standards.
• Collaborating with cross-functional teams to improve processes and customer experience.
• Demonstrating empathy and understanding when dealing with customers.
• Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
• Responding to customer inquiries via email in a timely and professional manner.

Job Requirement:

• Possess SPM / STPM / Diploma / Degree in related fields.
• Minimum of 1-2 years of customer service experience in a contact centre environment.
• Fresh graduates are encouraged to apply
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries and emails.
• Proficient in Microsoft Office and experience working with CRM systems.
• Familiarity with digital banking products and services.
• Ability to work flexible hours, including weekends (24/7)
• Experience in the financial services industry or banking industry will be added advantage

 

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

工作職責：

• 透過電話、電子郵件或即時聊天及時回覆客戶詢問，並提供準確的資訊或協助。
• 認真傾聽客戶的疑慮，解決問題，找到適當的解決方案，確保客戶滿意。
• 達到或超過關鍵績效指標 (KPI)，例如呼叫解決時間、客戶滿意度評分、首次通話解決率和遵守時間表。
• 隨時了解產品或服務、公司政策和行業趨勢的最新信息，以便為客戶提供準確且相關的資訊。

工作要求：

• 至少 SPM 畢業生並精通英語和中文。
• 擁有客戶服務經驗，最好有呼叫中心經驗。

工作時間：

• 5.5天，固定早班

津貼和福利

• EPF、SOCSO、阿拉巴馬州

Job Responsibilities:

• Respond promptly to customer inquiries via phone calls, emails, or live chat, and provide accurate information or assistance.
• Listen attentively to customer concerns, troubleshoot problems, and find appropriate solutions to ensure customer satisfaction.
• Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, first call resolution rate, and adherence to schedule.
• Stay updated on product or service offerings, company policies, and industry trends to provide accurate and relevant information to customers.

Job Requirements:

• Minimum SPM graduate and proficient with both English & Chinese languages.
• Possessed experiences in customer service line, preferably in Call Centre.

Working hours:

• 5.5 days, fixed morning shift

Perks & Benefits

• EPF, SOCSO, AL

Join us as a Customer Services Agent in Bristol

• This is a chance to join our Private Client and Advice Investment Services team, making the most of your customer care skills while looking after our investment products customers
• The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career
• We’ll give you top class training, and you’ll work towards gaining a highly recognised CF1 qualification in your first six months

What you'll do

You will provide a first-class customer service experience to new and existing Private Client customers, this will include administration and telephone activities. This is a chance to broaden your banking experience and to take of advantage of great training and development opportunities, as you provide support to our customers on a range of investment products.

The main features of your role will include:

• Providing an outstanding level of service and developing productive and trusting relationships with our customers.
• Maintaining and developing your knowledge and awareness of the products and services we offer.
• Carrying out system and process administration to make sure that all customer records are up to date.
• Speaking to customers by phone and resolving queries on a range of specialist banking investment products.

The skills you'll need

This might be the right role for you if you already have good customer service experience, some experience in the banking industry would be an advantage, but isn't essential. We'll be looking for:

• A commitment to focusing on your customer first and foremost
• The enthusiasm to learn and develop your expertise in this area
• Great communication skills, including the ability to adapt to different kinds of customer
• Excellent planning and organisational skills, and computer literacy
• A self-motivated approach, and the ability to work productively as part of a team

What else you'll need to know

Your working hours will be Monday to Friday, between 9am and 5pm. We offer a flexible way of working in our teams and this means some of the time you will be working from home and some of the time in our Bristol office. We provide all the technology and equipment you will need so that you are able to work safely and effectively from home.

How we'll reward you

You’ll join on a competitive salary of £25,000 and you’ll receive a contribution to help you save for retirement.

You will have a generous holiday entitlement of 33 days – you may be required to work Bank Holidays.

• Support the customer service operations including but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.
• Perform (JP-EN, EN-JP) language translation and proofreading where necessary.
• Respond and support players issues via chat and email, including but not limited to password resets and more.
• Business hours: Shift based - 11:00-20:00/12:00-21:00
• Support 365 days a year including weekends and holidays (shift work)

• Fluent reading and writing skills in English.
• Fluent reading and writing skills in Japanese.
• Experience in translation and/or localization is appreciated.
• Passionate about the video game industry.
• Strong logical thinking.
• Customer service (nice to have) and/or video game, travel support, help desk, technical support experience within an email contact center environment.
• Able to deliver excellent customer service via email and chat.
• Able to understand games from a gamer’s perspective.
• Capable of analyzing and solving information accurately and swiftly within guidelines.
• Possesses a team player mentality.

• Collaborating with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Contract Employee*Permanent employee promotion is available.
• Trial period: 3 months / No change in conditions.
• Up to 50,000 yen reimbursement or train pass.
  

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

The purpose of the position of Raffles Service Agent is to serve as the primary point of contact between the hotel and its guests through telephone communication. The Raffles Service Agent plays a crucial role in delivering exceptional guest service by efficiently handling incoming and outgoing calls, assisting guests with inquiries, and providing necessary information about the hotel's amenities and services. With a warm and courteous demeanour, the Raffles Service Agent ensures that every guest's call is attended to promptly and professionally, leaving a lasting positive impression.

We currently have an exciting opportunity for an experienced professional to join Oaks Perth Hotel as a Night Guest Service Agent on a Full time basis 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively
• The role will also be trained in the morning and afternoon front office duties 

Summary

• Location: West (NTFGH/CCK Polyclinic/The Synergy) interchangable
• Working hour: 3 Rotating Shifts including midnight

Job Responsibilities

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Requirements

• Minimum Diploma
• Must commit to work on rotating shifts, including Weekends/PH

Er Ser Leong | Registration No: R23111884

BGC Group Pte Ltd | EA No: 05C3053

Passenger Service Agents Required!!!

The Best Connection are currently recruiting Passenger Service Agents to work for one of our prestigious clients based at Luton Airport. This is an excellent opportunity for ongoing work throughout 2024, possibly leading to a permanent role with full training provided. Pay: £11.53ph Pay increases once 12 weeks of work completed! Shift: 6 Days on, 3 Days Off. Shift Times: Between 03:00 and 23:00. Planned weekly around flight times. Weekly Hours: Minimum of 20 hours per week, plus overtime available! Duration: Temporary to Permanent! Location: Luton Airport Accessible via various local Bus links Free Training Provided! Access to all the airport’s facilities! Requirements of a Passenger Service Agent:

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following: Be willing to apply for a Criminal Record Check (Paid for by us!) Have a full 5-year checkable history (Obtained for you by us!) Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc) Be able to provide a full 5-year address history. Be willing to attend an Aviation Security Course (Paid for by us!) Be willing to undertake a pre-employment Numeracy & Literacy test. Role of a Passenger Service Agent: Provide an excellent level of customer service. Greeting Passengers and checking documentation. Checking-in and processing of Passenger boarding cards and baggage tags. Board and Process customers at the boarding gate. Responsible for following strict safety and security regulations. Assist customers to ensure a smooth journey through the airport. Benefits of working for The Best Connection On-going Assignments Holiday Entitlement Excellent Pay rates Overtime On-Line Payslips Pension Provision If you are interested in the above Passenger Service Agent positions, please click apply or contact The Aviation Team in the Luton Office on the below number.

Benefits & Requirements:
- Hourly rate as above (not age dependent)
- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)


All vacancies are available and correct at the time of posting. Some details may be subject to change.

Oaks Gold Coast Calypso Plaza Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Join our team & help make homes safer!
Detector Inspector  started in 2005 when our two founders, Jason, and Jordan, recognised an opportunity to make a difference - we could help make homes safer for renters and make safety compliance easier for property managers.
At DI we share a passion for helping others, take pride in our work and seek out opportunities to do things better. Were passionate about training, promote from within and love solving problems to help us achieve our mission of making every home safer.
We are experiencing huge growth nationally, and as a result, we are looking for someone like you to join our supportive and close-knit team!
 

About the role:

 
Reporting to the Help@DI Team Leader,  the purpose of your role is to provide support and assistance to property managers and landlords by problem-solving and providing ... Click here to view more detail / apply for Customer Support Agent

Job Title: Customer Service Agent (Temp to Perm)
Location: Birmingham B46 area
Workchain is a leading recruitment agency in the UK and we are currently seeking an experienced Customer Service Agent for our client based in Birmingham. The job is temp to perm and will be office based but also an element of customer facing. Our client is looking for a reliable and friendly individual to provide excellent customer service.
Key responsibilities:
- Handling inbound and outbound calls in a professional and timely manner- Responding to customer enquiries and complaints via phone and email- Providing excellent customer service and resolving issues promptly- Documenting all customer communication and maintaining accurate records
Qualifications:
- Proven customer service experience- Excellent communication and interpersonal skills- Ability to multitask and work in a fast-paced environment- Strong attention to detail and organisational skills- Proficient in Microsoft Office
This is a temp to perm position!
Interested candidates should apply only at workchain.co.uk and complete the online application form. We look forward to hearing from you!

About this role
Join a newly created team as a Contact Centre Representative.
I-MED Radiology Network's team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology and our imaging and diagnosis. ?
Our busy clinics in the Greater Western Sydney region are looking for Contact Centre Representatives to join their newly created team based in Campbelltown.
Your role will be a combination of handling a high-volume of inbound calls and supporting with online appointments, ensuring patients have a smooth and positive bookings experience for their diagnostic procedures.
We have the flexibility for full-time and part-time roles. You will be required to be available for 7.6 hour shifts between the times of 7:15AM to 5:15PM . Minimum for part-time is 3 days
... Click here to view more detail / apply for Contact Centre Agent

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Coffs Harbour. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face and over the phone 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905