Total 53 Operations Manager job vacancies in George Town, Pulau Pinang

Ackcio Pte Ltd builds reliable wireless monitoring solutions for industrial applications. Our Ackcio Beam suite of products runs off our core technology, a long-range, low-power radio wireless mesh communication to reliably transmit industrial sensor data in real-time both underground and above ground. Currently our technology is widely used in construction, mining, infrastructure, and rail industries to automate the monitoring process, improve productivity, and make the activity safe.

We now help major clients in 40 countries across 6 continents monitor their projects with our technology.

Ackcio was incorporated in Singapore in 2016, and has drawn investments from prominent investors including Wavemaker Partners, Enterprise Singapore, Accelerasia, Aletra Capital Partners, Foundamental, and EF.

Job Description

Our business is growing rapidly, and we are looking for an Operations Executive to perform system QC, execute order fulfillment, manage RMA and logistics.

Core Responsibilities

• Manage the quality control process of all our devices by carrying out system tests and document test results of all the devices.
• Manage order fulfilment and assisting in the inventory management
• Ensure a smooth RMA process for the goods sold
• Manage the inbound/outbound logistics including pick, pack and ship.

Qualification Required

• Fluency in written and spoken English is mandatory.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Excellent analytical and problem-solving skills.
• Excellent cross-cultural communication (both oral and written) and interpersonal skills demonstrated by ability to interact professionally with culturally and linguistically diverse staff, stakeholders, clients and consultants, demonstrates maturity in dealing with conflict
• Advanced Computer skills including proficiency in Microsoft Office programs (Excel spreadsheets, word processing, power point, and electronic mail

Find us at https://www.ackcio.com/

Posted: 12/03/2024

Closing Date: 30/04/2024

Job Type: Permanent - Full Time

Location: Hurstville

Job Category: Customer Operations


Right2Drive, part of Movigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.
 
Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.
 
We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.
 
About Us
We make a bad day better.
 
Our clients are not-at-fault drivers who have been in a motor vehicle accident. Theyve just

... Click here to view more detail / apply for Customer Operations Coordinator ? Copy

Main Activities:

• Perform all stages of warehouse operations
• Assist with cargo receiving and parcel returning (if any)
• Resolve conflicts at the workplace (if any)
• Prepare inbound report and operations report
• Ensure delivery SLA are met with requirements
• Perform warehouse operations duties and provide oversight, planning or strategies for improvements
• Liaise with relevant internal and external parties to manage and resolve all issues relating to delivery
• Close monitoring of backlogs to expedite on time deliveries with no past dues
• Responsible for the physical accountability of inventory, data integrity, timely update in system and KPI reporting such as receiving, store and issue goods and manage stock's accuracy
• Identify, investigate, and reconcile inventory discrepancies
• Other warehousing tasks and ad-hoc duties as per assigned by the Manager

Safety and Compliance

• Safely (with license) operate a forklift to move materials packed on pallets or in crates around the storage facility
• Report any equipment malfunctions, safety hazards, or incidents to the warehouse supervisor promptly
• Adhere to all safety protocols and guidelines to maintain a safe work environment for all employees

Qualifications / Experience:

• Min. 3 year of experience is preferred
• Strong organizational skills in order to perform and prioritize multiple tasks with good attention to details

NUHS Data Analytics & Insights (DAI) team under Group Care Plan Ops support and work in close partnership with NUHS senior management, Group Specialty Chiefs (GSCs), Management Decision Support (MDS) teams and other stakeholders to realise the delivery of One Specialty, Multiple Sites and a OneNUHS patient care philosophy. The DAI team develops innovative analytics solutions and derives actionable insights to support management decision making towards attainment of NUHS vision and key priorities.

This is a business analyst role where you will play a critical role in overseeing and driving the successful execution of data-related projects, and bridging the gap between complex healthcare data and actionable insights. You will collaborate with cross-functional teams, stakeholders, and data specialists to ensure project objectives are met, timelines are adhered to, and deliverables are of high quality. Your expertise in project management methodologies, data processes, and team coordination will contribute to the effective and efficient implementation of data initiatives that improve patient outcomes, operational efficiency, and organizational effectiveness. You will also be responsible for transforming raw data into meaningful information, collaborating with various stakeholders to ensure accurate and efficient data interpretation, analysis, and reporting.

Responsibilities

• Undertake project management responsibilities to oversee data-related initiatives and ensure they meet established timelines and deliverables.
• Drive the development of analytical solutions to generate actionable insights, supporting decision-making, planning, and resource allocation in alignment with NUHS priorities and goals.
• Facilitates collaboration among cross-functional teams, manages stakeholders and ensures the successful implementation of data initiatives that improve patient care, operational efficiency, and organizational effectiveness, in compliance with data privacy and security regulations
• Collaborate with data teams and stakeholders to extract, interpret, and creatively visualize data. Transform raw data into meaningful information, ensuring accuracy and efficiency in data interpretation, analysis, and reporting.
• Develop, maintain, and enhance interactive dashboards using tools like Tableau.
• To be well versed with and keep updated on Epic and other operational applications in order to propose solutions that will address group operations management and senior management needs on operational excellence.

Requirements

• Bachelor’s Degree in Computer Science, Information Management, Mathematics, Statistics, Operations Research, Engineering or equivalent work experience.
• At least 5 years of relevant working experience with analytics tools e.g. SQL, Python, MS Excel (advanced), data visualisation tools (e.g. Tableau)
• Excellent interpersonal skills, attention to detail, and flexibility to collaborate across various team areas and functions, and manage multiple priorities.
• Possess can-do attitude and work independently in ambiguous situations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving skills
• Proficient in extracting, cleansing, and interpreting complex data with attention to detail and accuracy.
• Able to communicate sophisticated data science concepts clearly through concise reports and presentations, effectively conveying observations and recommendations.
• Familiarity with healthcare setting is a plus.

PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

JOB DESCRIPTION

As the Partner Technology Manager (PTM) on the Partner Technology Operations team, you will responsible for owning the technical relationship with YouTube's content partners. This involves working with and debugging technology-centric operational issues (such as automating manual processes to minimize human error) that partners have, identifying technology-driven strategies for these partners to achieve their business objectives, and also create internal tools and data pipelines (for Partnerships and cross-functional teams) to ensure product/business vertical operational efficiency.

Qualifications

JOB RESPONSIBILITIES

• Identify, drive, and optimize the business flow from existing and new business opportunities by leveraging YouTube technologies with our strategic partners.
• Perform implementation reviews, advocate new product features, and ensure the prompt and proper resolution of our partner’s technical challenges.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management and Engineering.
• Guarantee the technical aspects of a partner’s integration (both new and ongoing) by providing necessary documentation and technical guidance.
• Manage and support partners and stakeholders in Indonesia.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
• Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
• Experience in technical troubleshooting, and managing internal/external partners or customers.

PREFERRED QUALIFICATIONS

• Master's degree, MBA, or other advanced degree.
• Experience with internet video technologies (e.g., Digital Rights Management [DRM] solutions, video or audio codecs, live streaming, SFTP delivery, etc.).
• Ability to engage effectively in customer-facing or partner-facing roles, and familiarity with the Indonesian internet and media ecosystems.
• Ability to understand complex technical concepts, and adapt to the level of communication to suit the audience’s understanding.
• Excellent project management skills and attention to detail, with the ability to work well in a cross-functional team environment.
• Ability to communicate in Bahasa Indonesia fluently to collaborate with colleagues and complete tasks and projects.

PRODUCT AREA

The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

ADDITIONAL JOB DESCRIPTION

As part of the Country Go-to-Market (GTM) team, you will work closely with executive Large Customer Sales (LCS) sales leadership in Pakistan and Malaysia to enable Sales teams to deliver customer success, while driving higher growth and productivity.

As a Strategy and Operations Lead, you will act as a key business partner to the Pakistan and Malaysia Country Manager, partnering with them to maximize business and enable sellers to execute effectively, removing roadblocks where needed. You are passionate about both business strategy and operations, have good problem solving skills, seek to drive process improvements, consistency and can harness the power of data to drive insights.

In this role, you will respond to problem statements raised by local leadership team via hypothesis generation, analyzing information, formulating and testing hypotheses, and communicating recommendations. You will develop strong working relationships across Seattle and APAC GTM, Malaysia and Pakistan Large Customer Sales, and cross-functional teams (e.g., Sales Finance, gTech, Google Customer Solutions).

Qualifications

JOB RESPONSIBILITIES

• Play a key role in developing annual plans, and lead the governance to ensure successful execution and progress (e.g., setting objectives and key results, leading quarterly business reviews, opportunity sizing, and strategic deep dives).
• Develop competitive and marketplace intelligence and insights to help drive customer centricity insights and seller enablement programs.
• Lead strategic organization design, resource scenario planning and stewardship, challenge local leadership and the current state of things where business improvements can be made.
• Establish strong business cadences that bring local leadership together to discuss key strategic priorities, policy best practices, and operational excellence (e.g., account planning, pipeline development, and activation).

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in Strategy/Operations.
• Experience in project management and execution.

PREFERRED QUALIFICATIONS

• Knowledge of digital ads and Google’s business.
• Ability to grow and exercise judgment in a fast-moving and ambiguous environment.
• Ability to use business intelligence, dashboards, and analyze large data sets.
• Ability to be a collaborator with ideas, energy, determination, and a passion for the Internet.
• Excellent communication, people management, and presentation skills, with the ability to write well and convey complex issues clearly.

RESPONSIBILITIES

• Provide expert advice to on-board new users to NSCC’s systems.
• Engage with new researchers, communities and disciplines with data-intensive computing.
• Translate user requirements into optimal computational work plans.
• Assist in the design of NSCC's HPC systems, including benchmarking NSCC workloads on various platforms and recommending the most suitable architecture for the research community.
• Design and implement scalable and performant HPC software infrastructure with ease of maintenance.
• Analyse system and user job data for efficient resource allocations and management.
• Profile and optimise the user applications and workflow on the NSCC's HPC systems.
• Develop HPC utility and automated testing tools for NSCC's HPC systems.
• Develop HPC user guide and best practice guide documents for NSCC's HPC systems.

QUALIFICATIONS

• Master or Bachelor degree in the field of computer science, computer engineering, or other relevant areas.
• Proven working knowledge of HPC system and software.
• Experience with HPC development toolchain and scientific application software stack (GCC, oneAPI, AOCC, AOCL, MPI, CUDA, HDF5, NetCDF, MKL, and FFTW) for building HPC software is essential, knowledge in using Spack or EasyBuild is a plus.
• Strong programming skills in C, C++, and Python, familiar with Fortran programming is a plus.
• Good knowledge and experience in HPC performance optimization and troubleshooting.
• Familiar with HPC job schedulers (PBS or SLURM), OpenMP & MPI, and container technologies (Docker or Singularity).
• Familiar with scripting languages, Linux and HPC profiler & debugger tools e.g. AWK, Bash, Perl, Conda, GDB, Git and IPM.
• Familiar with HPC storage e.g. GPFS and Lustre.
• Demonstrated good team play spirit and high-level problem solving skills.
• Demonstrated effective communication skill including the ability to articulate technical concepts to a diverse range of clients.
• Demonstrated ability & willingness to contribute novel ideas and approaches in support of research community.
• To be considered for a senior position, the candidate should have at least 3 years of relevant experience in a similar position and environment.
• Familiar with AI software stack (PyTorch and Tensorflow) and programming is a plus.
• Familiar with database technology (MySQL, Cassandra, etcd, MongoDB and Redis) and programming is a plus.
• Good knowledge and experience in HPC analysis and data analytics is a plus.

RESPONSIBILITIES

• Provide expert advice to on-board new users to NSCC’s systems.
• Engage with new researchers, communities and disciplines with data-intensive computing.
• Translate user requirements into optimal computational work plans.
• Assist in the design of NSCC's HPC systems, including benchmarking NSCC workloads on various platforms and recommending the most suitable architecture for the research community.
• Design and implement scalable and performant HPC software infrastructure with ease of maintenance.
• Analyse system and user job data for efficient resource allocations and management.
• Profile and optimise the user applications and workflow on the NSCC's HPC systems.
• Develop HPC utility and automated testing tools for NSCC's HPC systems.
• Develop HPC user guide and best practice guide documents for NSCC's HPC systems.

QUALIFICATIONS

• Master or Bachelor degree in the field of computer science, computer engineering, or other relevant areas.
• Proven working knowledge of HPC system and software.
• Experience with HPC development toolchain and scientific application software stack (GCC, oneAPI, AOCC, AOCL, MPI, CUDA, HDF5, NetCDF, MKL, and FFTW) for building HPC software is essential, knowledge in using Spack or EasyBuild is a plus.
• Strong programming skills in C, C++, and Python, familiar with Fortran programming is a plus.
• Good knowledge and experience in HPC performance optimization and troubleshooting.
• Familiar with HPC job schedulers (PBS or SLURM), OpenMP & MPI, and container technologies (Docker or Singularity).
• Familiar with scripting languages, Linux and HPC profiler & debugger tools e.g. AWK, Bash, Perl, Conda, GDB, Git and IPM.
• Familiar with HPC storage e.g. GPFS and Lustre.
• Demonstrated good team play spirit and high-level problem solving skills.
• Demonstrated effective communication skill including the ability to articulate technical concepts to a diverse range of clients.
• Demonstrated ability & willingness to contribute novel ideas and approaches in support of research community.
• To be considered for a senior position, the candidate should have at least 3 years of relevant experience in a similar position and environment.
• Familiar with AI software stack (PyTorch and Tensorflow) and programming is a plus.
• Familiar with database technology (MySQL, Cassandra, etcd, MongoDB and Redis) and programming is a plus.
• Good knowledge and experience in HPC analysis and data analytics is a plus.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 6,800 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

Cheil is expanding and we are inviting candidates to join our new and growing digital team. Reporting to Account Director, we are looking for candidates for the following position:

Account Manager/ Senior Account Manager

The Account Manager / Senior Account Manager is experienced in integrated communications, digital and social. He/She will be responsible for managing clients, coordinating internal resources and leading agency to meet clients’ marketing and advertising needs. He/She is responsibility for agency outputs, provides perspective and leadership in developing the highest quality deliverables.

Responsibilities:

Integrated Campaign Management

· Develops clearly focused creative strategies and creative briefs

· Delivers value-adding performance throughout the project

· Collaborative teamwork between Creative, Media and Planning

· Prepares and participates in client presentations

· Provides input for creative strategies/briefs

· Organizes day-to-day smooth operation of project

· Ensures and facilitates effective communication flow throughout project

· Manages production quality, timeline and budget expenses

Client Partnerships and Collaborations

· Liaises and maintains regular contact between client

· Understands clients’ products, services and advertising requirements

· Discuss campaign details with clients and Agency members

· Demonstrates ability to interact with clients

· Organizes and participates in client presentations

· Organically grow the business

Requirements:

· Minimum 4 to 6 years of integrated / digital experience in the advertising industry

· Self-motivated, persistent, hardworking, committed, creative, organizer, team player

· Hold a Polytechnic Diploma/ Bachelor’s degree (or higher)

· Knowledge in digital marketing, advertising and marketing communication

· Knowledge in web analytics, data-driven marketing and content marketing will be a plus

· Excellent listening comprehension and strong presentation skills a must

· Effective communication (verbal and written); Good command of the English language

Main Responsibilities:

• Responsible to achieve the set targets set in the business plan for all product categories in the designated region.
• Promote professional solutions/products to potential clients in the region.
• Take charge of business expansion projects which require mid to high end products by engaging local dealers, system integrators and end user in the market.
• Forecast expected sales volume and profit for existing/new solutions.
• Conduct sales calls, presentations, product demonstrations to customers and partners.
• Build long-lasting relationships with consultants, distributor, partners and support them to develop downstream sales whenever necessary.
• Work closely with marketing and technical team on marketing promotion activities to achieve business target.
• Ensure presentations, demonstrations and project support is provided as per customer requirements or tender requirement.
• Monitor market changing trends, economic indicators and activities of competitions.
• Possesses a hunter instinct.

Requirements:

• Diploma/ Degree in Computer Science/ Business/ Marketing or related discipline.
• Good understanding of the AV/IT market, trends and regulatory environment.
• In-depth knowledge of customer service principles and practices.
• Ability to develop and build relationships with consultants, distributors and partners.
• Self-starter, mature, independent, result drive with high level of uncompromising integrity.
• Experience in promoting services and solutions.
• AVIXA CTS Certification is an advantage.
• General knowledge of AV products such as Crestron, AMX, Extron, QSC. Etc.
• Singapore Citizen or Permanent Resident is preferred.
• Good Presentation skills.

We are looking for a talented Product Manager who is passionate about creating a seamless experience for enterprises. In this role you will build security products that optimizes the operations and management workload of security teams. This product will provide a natural language conversational interface to security admins and analytics to perform their data to day job that includes but not limited to troubleshooting, incident triage, threat hunting, intelligence gathering and security posture management.

# What you will be doing

- You will be responsible for driving the execution and roadmap for STAR Labs security products.

- Translating customer business needs into product strategy and technology requirements

- Developing, managing and communicating the product roadmap to both internal and external key stakeholders

- Taking ownership of working with the broader team to ensure high-quality deliverables

- Ensuring optimal user experiences for end users by working closely with UX/UI designer and development teams on workflows, look-and-feel

- Developing compelling sales tools and marketing content to support sales and field marketing teams.

- Creating financial, market, and other analytical models to guide product pricing and go-to-market decisions

- Maintaining competitive matrix and competitive intelligence materials including hands-on product testing

# Required skills and experience

- 3+ years in the cloud network security or related markets

- Thorough knowledge of the day to day workflows of security architects, managers, administrators and analysts.

- Experience in the security industry, defining product requirements and success criteria for AI/ML security products, knowledge of Security LLM Models, LLM operations knowledge, and measuring and defining LLM efficacy.

- A self motivated and entrepreneurial mindset

- Strong (written and verbal) communication and presentation skills - Strong interpersonal skills and experience leading and contributing to cross-functional teams

- Experience working in fast-paced environments with overlapping projects/deliverables - Proven analytical and problem-solving skills required

Company Overview

WhiteCoat (www.whitecoat.com.sg) is a regional digital healthcare provider founded and headquartered in Singapore, offering on-demand telemedicine services and other services through innovation and data-driven technology. WhiteCoat’s core services include primary care tele-consultations, chronic disease management, health screening services and home-based medical services. As a digital healthcare leader, WhiteCoat partners global insurance giant, AIA, large conglomerates and other government, and financial organisations to spearhead the way for wider access to affordable healthcare across the Southeast Asia region.

What We are Looking For

The company is looking for a Finance Manager to join our finance team. This is a unique opportunity to join a dynamic startup at an exciting phase of growth. The Senior Finance Manager will have a wide range of responsibilities and will be a key member of the finance leadership team.

Assisting the Head of Department, the Finance Manager is responsible for 1) building and leading a high-performing and agile finance function, 2) delivering on core financial responsibilities such as accurate accounting, budgeting, cash flow management, reporting, audit and tax compliance, 3) optimising accounting processes across group entities.

Key Responsibilities

• Manage a team of staff and oversee the full spectrum of financial accounting across the group entities. Experience with intercompany transactions and group consolidation will be beneficial.
• Manage all aspects of finance, such as financial reporting, management reporting, audit, tax and regulatory compliance, cashflow management.
• Continually review and implement finance policies and internal controls.
• Drive continuous improvement initiatives within the finance operations and internal processes (data, workflows) that underpin all products and services that the company offers.
• Support and work closely with overseas counterparts in providing guidance on accounting and group policy requirements where necessary.
• Drive a high-performance culture and champion cross-functional collaboration to ensure effective communication, alignment of goals, and timely achievement of targets.
• Manage external stakeholders including financial institutions, clients, partners, auditors, and tax consultants.
• Actively partner internal stakeholders and apply a forward-looking mindset to develop the finance team to be a strategic asset to the business, providing guidance on all finance-related matters.
• Manage projects such as the implementation of system and financial tools.
• Support any ad-hoc tasks as assigned.

Requirements

You should possess the following skills and proficiencies:

• Bachelor's degree in Accountancy or equivalent. Professional accreditation and prior audit experience / accounting experience is preferred.
• Demonstrated success as a senior finance role within a startup environment at Series B and up or in tech, insurtech and healthcare is preferred.
• In-depth understanding of financial operations within a B2B2C industry.
• Strong understanding of tech, healthcare and insurance industries would be an advantage.
• Prior experience of system / financial tooling implementation (e.g. ERP system, reconciliation tools).
• Excellent stakeholder management skills, including internal and external stakeholders, such as financial institutions, tax and audit professionals, clients and partners.
• Strong sense of ownership and interpersonal skills with the ability to collaborate effectively across departments and good project management skills, including the ability to manage multiple projects concurrently.
• Exceptional problem-solving and analytical abilities.
• Excellent written and verbal communication skills.
• Expert level of competency in Microsoft Excel is a must.

You will also get to enjoy the following:

• Healthcare and insurance benefits
• Incentives for good individual and team performances

What should you do next?

Go to our career page at tinyurl.com/wcgcareers, hit the apply button and we will be in touch!

Responsibilities:

• Management of Complex Bid
• Ensure a consistent bid management process across all bids using established bid management tools
• Ensure understanding of client’s RFP/tender objective, customer’s pain points and Thales’ competitive advantage
• Manage communications between internal stakeholders and customers on matters pertaining to the bid (e.g. tender clarifications, corrigendum, cost + price review, etc)
• Manage the creation of the bid deliverables and ensuring review and governance, leading to the creation of a high quality proposal
• Assist Sales/ BD forces in Qualifying Opportunities
• Actively participate in defining and then implementing winning strategies and capture plans
• Manage Bid Budget spending by bid resources and support functions

Requirements:

• Good degree in Engineering/Business with at least 5 years of experience preferably in Defence + Security sector
• Result oriented, strong drive in a team context
• Technical background with strong inclination for commercial exposure
• High level of attention to details
• Excellent Communication and Negotiation skills
• Demonstrated international exposure
• Proficient in written and spoken English
• Experience with Strategic long cycle selling and dealing with public procurement processes
• Dealing with complex global matrix organization

Reporting to the Deputy Director, the Manager, Planning & Rewards will be part of the team in the Human Resource Division providing integrated HR services to a staff population of 1000+ headcounts.

Job Description

Part of the tact-team to:

Drive the planning and management of the annual performance management cycle, starting from annual goal setting to financial year end appraisal.

• Drive the annual merit increment and performance bonus allocation processes.
• Drive the annual Employee Benefits planning & administration.
• Support the end-to-end manpower planning and budget planning in joint consultation with HR business partners.

The focal point to:

• participate in annual market surveys, remuneration analysis and monitoring of market competitiveness positioning of compensation and benefit packages.
• prepare HR-related reports to government agencies.
• Take on any other projects or initiatives as assigned.

Requirements and Qualifications

• Minimum Diploma in Human Resources / Business Management Studies.
• At least 8 years of relevant experience.
• Strong understanding of local employment legislation and labour regulation.
• Experience with SAP Success Factors applications would be an added advantage.
• Strong application knowledge of data analytics and data visualization would be an added advantage.
• Proactive, with excellent follow-through to achieve results under tight deadlines.
• Able to work autonomously in a fast-paced working environment.
• A good team player and able to work under minimal supervision.
• Possess strong communication skills with a positive learning attitude.
• Strong time management skills and problem-solving abilities.
• Meticulous & people oriented.
• IHRP Certification preferred.

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers
• Help customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
• Monitor and analyze customer's usage of our product and do market research on existing competition
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams

Requirements:

• Possess a Bachelor’s Degree, Post Graduate Diploma, Professional Degree in relevant field
• Preferably 4 years of work experience and Proven account management or other relevant experiences.
• Meticulous attention to detail and accuracy.
• Ability to meet and establish deadlines.
• Ability to work under minimum supervision and be self-motivated.
• Flexibility and the ability to thrive in a fast-paced environment.
• Excellent interpersonal skills and a team player.
• Experiences in the Utility Sector would have an added advantage.
• Experience with enterprise software would have an added advantage

Only shortlisted candidates will be notified.