Job Description

About Kuoni Tumlare

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.

Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise.

We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business

Our Sales Office services take care of all kinds of tour solutions, includes series, mice, event, MyBus excursions,

virtual tour and virtual/hybrid events across our destinations.

About the Role

This role is in charge of making quotations, following up offers, daily operation works and completing assignment and reports to supervisor/operation manager.

• Quotations – Work with sales team closely to make sure quotations to be done correctly and properly
• Follow-up of offers – Work with sales team closely to get feedback of offers and push for real bookings in return
• Daily operation works – Ensure all daily operations to be done properly
• Complete assignment and reports to supervisor/operation manager

Job Requirements

Key Responsibilities

• Quotations
  a. Gather as much group information as possible (including flight details, group purpose and possible competitions)
  b. Review itinerary as well as requested services
  c. Make proper quotation from system by following all the information and requests.
  d. Prepare quote sheets as well as sales sheet
  e. Get selling prices from sales team and then send offer letter to agent
• Follow up offers with calls
  a. Make sure agents get our offers properly
  b. Get feedback of offers and pass related information to sales team for further action
• Daily operation works
  a. New group bookings, including series and ad hoc
  b. Push confirmation of services, including hotels and ground services
  c. Deadline control
  d. Revenue/budget control
  e. Regular update of sign up pax
  d. Communicate with agents, LPICs and HRD people whenever it needs
  f. Cancel groups when required and follow up cancellation fee if any
  g. Materialize groups when approved by agents and make sure all services to be confirmed properly by due time
  h. Change services and follow up confirmation by due time
  i. Finalize groups and send out final document to agents
  j. Check BIS reports and create invoices
  k. Trouble shooting while groups are in the trip
  l. Join weekly operation team meeting for information sharing and case study
• Complete assignment and reports to supervisor/operation manager
• Internal Communication
  a. Clear, open and effective communication with Destination Management Office Operations
  b. Collaboration with Sales teams
  c. Price and condition negotiations with clients and Destination Management Office

To Succeed in the Role, You Should:

• Be a fast learner, self-motivated and passionate about delivering quality customer service to our clients.
• Take ownership of own area of responsibility.
• Be Highly detail orientated, able to keep deadlines and work under pressure.
• Be a Team-player, must have good interpersonal and communication skills.
• Be Flexible and Solution driven, adaptable in uncertain conditions.
• Be Data-driven.
• Be Revenue focused and driven to achieve targets.

We Are Looking for a Person With:

• Working Experience
  1~3 years working experience, experience of operating group tours for Europe destinations is a plus
• Language skills
  English: good for both in writing and speaking
  Mandarin: good for both in speaking and reading

What We Offer:

• Interesting and variable full time office job .
• Fun and supportive international team across countries.
• Different training and self-development activities.
• Career development possibilities.

We are looking for a motivated Operations & Administration Executive who is diligent and able to learn fast.

We are an MAS regulated and you would need to like to work in an international team. Our new Admin & Operation Officer will be able to provide independent support to the COO after training period.

Duties include but not limited to liaising with service external providers (lawyers, banks, Trustee), communication with clients (email, phone), office maintenance, generating invoices, organise and filling of documents. Duties will also include greeting visitors, answering incoming phone calls, purchasing office supplies, and taking proper inventory.

Two years of experience in office administration and management support.

Candidates with an understanding of investment products, banking regulation, or experience in wealth management/financial industry would be highly preffered but not compulsary.

Excellent in computer skills, including high degree of proficiency in Microsoft Word, Excel, PowerPoint and Outlook or any other email program.

High level of confidentiality and attention to details are also required.

Independently setting priorities & initiative, speaking and writing clearly, able to perform individually or as teamwork.

We are and International (European and Asian) team with a lot of experiences to share.

High development potential within the company.

Possibility to have exposure in fund management and wealth management industry.

Build experience in the Asset Management industry.

Full-time and Long-Term position. Strong career upside potential for a talented candidate.

Kindly attach your CV, cover letter and small personal note to your application, and we will be in touch with you.

We are looking for a motivated Administrative & Operation Executive who is diligent and able to learn fast.

We are an MAS regulated and you would need to like to work in an international team. Our new Admin & Operation Executive will be able to provide independent support to the COO after training period.

Duties include but not limited to liaising with service external providers (lawyers, banks, Trustee), communication with clients (email, phone), office maintenance, generating invoices, organise and filling of documents. Duties will also include greeting visitors, answering incoming phone calls, purchasing office supplies, and taking proper inventory.

Minimum of two years of experience in office administration and management support, or negeral experience in banking and finance field.

Candidates with an understanding of investment products, banking regulation, or experience in wealth management/financial industry would be highly preffered but not compulsary.

Excellent in computer skills, including high degree of proficiency in Microsoft Word, Excel, PowerPoint and Outlook or any other email program.

High level of confidentiality and attention to details are also required.

Independently setting priorities & initiative, speaking and writing clearly, able to perform individually or as teamwork.

We offer:

International (European and Asian) team with a lot of experiences to share.

High development potential within the company.

Possibility to have exposure in fund management and wealth management industry.

Build experience in the Asset Management industry.

Full-time and Long-Term position. Strong career upside potential for a talented candidate.

Kindly attach your CV, cover letter and small personal note to your application, and we will be in touch with you.

Position Summary

This position is responsible for leading a team in the management of Data Center operations to achieve the operations key performance index and the required service standards. This may include managing day to day data center activities, server floor inventory management system, various data center value added work, physical distribution operations, implementing logistics technology, customer liaison and relationship, organization development and training.

Responsibilities

Primary Responsibilities

• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards

• Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue.

• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels employees on performance

• Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to policies and procedures and maximization of flow of all incoming and outgoing material.

• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Ensuring information/knowledge resources can be readily accessed and easily retrieved

• Manages quality system and continuous process improvement within the facility

• Additional responsibilities include, process development and continuous improvement and managing total productivity.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.

• Ensure safe work environment for all employees

• Administers and communicates company policies

• Regularly reviews performance expectations with the leadership team. Providing expectations, performance planning, feedback to team members.

• Responsible for the training & development and performance discussions with staff.

• Maintain good working relationships with customers

Position-specific Responsibilities

• Management of multiple customer data center site operations.

• Drive cost saving & operations efficiency

Qualification Summary:

Experience:

This position requires at least 5 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in all phases of logistics solutions.

Education:

Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Skills:

• Technical Skills

• Good working knowledge of logistics and value added service operations.

• This position requires highly developed computer skills, with a focus on MS Office suite products.

• Proven transportation /logistics / supply chain management knowledge

• Strategic thinking ability, proven implementation results

• Superior customer relationship management skills

• Excellent negotiation experience with subcontractors, transporters, & vendors.

• Experience with customs and regulatory issues related to logistics

• A proven, experienced resource in solutions and implementations

• Strong problem solving skills

Behavioural Skills

• Strong organization leadership

• Excellent Interpersonal skills

• Strong written and oral communications skills

• Ability to re-prioritize workload to support urgent requests from various operations.

Operations Supervisor Responsibilities:

• Planning and executing departmental budgets.
• Overseeing inventory needs and undertaking office management and administration.
• Coming up with effective strategies to enhance the organization's financial health.
• Recruiting quality employees to provide high-quality customer support.
• Motivating and supervising employees.
• Evaluating the performance of your assigned employees, delivering positive and/or negative feedback, and addressing any shortcomings.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
• Developing strategies to improve department metrics and performance.
• Improving the work environment and operations of your department and the organization as a whole.

Our client is a renowned security solution provider delivering turn-key solutions fulfilling security and operational objectives. They believe that people are their strength and are committed to developing their people with continual career development training.

They are seeking a Cybersecurity Operations Engineer to join their growing team.

Responsibilities:

• Stay up-to-date on the current threat landscape and cybersecurity events, continuous knowledge improvement in tools and best practices in cybersecurity
• Communicate across internal divisions, customers, vendors and partners
• Maintain enterprise systems with focus on cybersecurity
• Troubleshoot reported issues
• Liaise with technology vendors for escalation where required
• Patch and update of tools and systems
• Prepare incident reports and maintain records of service level agreements (SLAs) for customers
• Maintain technical documentation

Requirements:

• Degree in Computer Science, Cyber Security or related field
• 3 years of relevant experience in Operation Support is preferred
• Knowledge of endpoint security, data loss prevention and vulnerability management domains
• Knowledge of technologies such as McAfee, Cisco, Microsoft, Thales
• Team player as well as ability to work independently on tasks
• Self-motivated with the ability to drive features to delivery

This mandate plays a crucial role in managing the end-to-end processing of trade finance and trade-related financing transactions. Your responsibilities will include overseeing syndication and bilateral loans transactions, verifying the feasibility of Letter of Credit (LC) terms, handling settlements, and ensuring compliance with regulatory policies and procedures.

Responsibilities:

• Manage end-to-end processing of trade finance and trade-related financing transactions.
• Oversee syndication and bilateral loans transactions, including monitoring commitment fee payments.
• Review and verify the feasibility of Letter of Credit (LC) terms, ensuring accuracy and compliance with regulations.
• Handle settlements and SWIFT messages for trade finance and loan operations.
• Ensure strict compliance with policies and Standard Operating Procedures (SOPs) to mitigate operational risks.

Requirements:

• Minimum of 3 years of experience in trade finance operations, preferably within the banking industry.
• Strong understanding of trade finance regulations and guidelines, including UCP, ISP, ISBP, URDG, URC, URR, and Incoterms.
• Positive attitude with excellent interpersonal skills, fostering effective teamwork and collaboration.

R23114004

Position Summary

This position is responsible for leading a team in the management of Data Center operations to achieve the operations key performance index and the required service standards. This may include managing day to day data center activities, server floor inventory management system, various data center value added work, physical distribution operations, implementing logistics technology, customer liaison and relationship, organization development and training.

Responsibilities

Primary Responsibilities

• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards

• Monitor and analyze P&L of the operations, establish business controls and provide solutions to reduce cost and increase revenue.

• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels employees on performance

• Works collaboratively with client and departmental staff to assure operational effectiveness, adherence to policies and procedures and maximization of flow of all incoming and outgoing material.

• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws

• Ensuring information/knowledge resources can be readily accessed and easily retrieved

• Manages quality system and continuous process improvement within the facility

• Additional responsibilities include, process development and continuous improvement and managing total productivity.

• Responsible for meeting and exceeding customer metrics (cost, quality, Customer Service and Supplier Performance)

• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.

• Ensure safe work environment for all employees

• Administers and communicates company policies

• Regularly reviews performance expectations with the leadership team. Providing expectations, performance planning, feedback to team members.

• Responsible for the training & development and performance discussions with staff.

• Maintain good working relationships with customers

Position-specific Responsibilities

• Management of multiple customer data center site operations.

• Drive cost saving & operations efficiency

Qualification Summary:

Experience:

This position requires at least 5 years of experience in logistics operations management providing overall direction, implementation, and continuous improvement in all phases of logistics solutions.

Education:

Degree in Engineering, Logistics, Supply Chain Management, Industrial Engineering or equivalent work experience in the logistics field.

Skills:

• Technical Skills

• Good working knowledge of logistics and value added service operations.

• This position requires highly developed computer skills, with a focus on MS Office suite products.

• Proven transportation /logistics / supply chain management knowledge

• Strategic thinking ability, proven implementation results

• Superior customer relationship management skills

• Excellent negotiation experience with subcontractors, transporters, & vendors.

• Experience with customs and regulatory issues related to logistics

• A proven, experienced resource in solutions and implementations

• Strong problem solving skills

Behavioural Skills

• Strong organization leadership

• Excellent Interpersonal skills

• Strong written and oral communications skills

• Ability to re-prioritize workload to support urgent requests from various operations.

Responsibilities:

• Support APAC business through best-in-class operations across revenue planning & sales enablement
• Develop subject matter expertise in processes & systems e.g. client set up, contract & incentives approval, revenue attribution, billing & invoicing, tagging & data cleaning, etc.
• Help the sales team understand how to navigate systems, handle day-to-day escalations and troubleshooting with speed & accuracy
• Design and evolve SOP for standard processes by applying critical problem solving skills to identify improvement areas in current processes & systems and propose solutions
• Develop operational metrics and reporting to unlock insights and analyze operational success and pain points
• Work closely with cross-functional teams, own communication and stakeholder management

Qualifications:

• At least 2 years of experience working in a fast-paced, operational environment
• Bachelor degree is a minimum, preferably in a quantitative field
• Familiarity with major sales CRM platforms (i.e. SalesForce), Order Management Systems (i.e. Operative, FatTail, Prisma, etc.) and Ads Platforms is a plus
• Excellent communication and interpersonal skills
• Ability to prioritize multiple projects and tasks and manage time effectively

Position Summary

To collaborate with team and key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. This role will help contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators.

JOB DESCRIPTION:

a)Support Marketing Strategies

i. Assist in the development and execution of comprehensive marketing strategies to achieve organizational objectives.

ii. Collaborate with cross-functional teams to ensure successful implementation of marketing campaigns.

b)Public Relations Support

i. Contribute to the implementation of public relations campaigns to enhance the company's or SDE brands or client’s image and reputation.

ii. Help craft engaging stories for our brands and campaigns, writing PR releases engaging with the media and organizing media events.

iii. Support in managing crisis communications effectively, if necessary.

c)Digital Marketing Execution

i. Implement digital marketing campaigns across various channels (social media, email, SEM, etc.).

ii. Monitor and report on the performance of digital marketing efforts, adjusting as needed.

iii. Stay informed about digital marketing trends and contribute to the application of best practices.

d)Content Execution

i. Contribute to the creation of compelling and relevant marketing content assets for both traditional and digital marketing channels.

ii. Assist in maintaining consistency in brand messaging across all communication platforms.

iii. Support in community management of social media channels.

e)Event Support

i. Assist in the planning and execution of events, conferences, and promotional activities to increase brand visibility.

ii. Coordinate logistics and provide support during events to ensure successful outcomes

f) Analytics and Reporting Assistance

i. Support in utilizing analytics tools to gather data and contribute to reports on the performance of marketing campaigns.

ii. Assist in making data-driven recommendations for continuous improvement.

g) Team Collaboration

i. Collaborate with the marketing team and other stakeholders to ensure coordinated efforts in achieving marketing goals

ii. Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

iii. Participate actively in team discussions and contribute ideas for improvement.

h) Operational Excellence Support

i. Help manage allocated budgets with clear trackable deliverables and performance measurements.

ii. Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

iii. Embrace additional duties assigned by management, displaying your adaptability and commitment to excellence.

i) Any other duties as and when reasonably assigned by the management.

REQUIREMENTS:

• Minimum 2 years of experience in digital marketing, with a strong grasp of website analyses, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and TikTok.

 Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

 Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

 Possess a keen eye for detail, ensuring meticulousness in all endeavours.

 Demonstrate maturity, resourcefulness, and the ability to think strategically.

 Showcase exceptional written and verbal communication skills, adept at conveying impactful messages.

Support the management of insurance programs and the handling of claims, contributing to the protection of the company’s assets and operations worldwide. Working understanding of insurance principles, a passion for loss prevention, and a keen interest to enhance efficiency and effectiveness in claims management (including the incorporation of technological developments).

· Support Insurance Program Management: Assist in the review and maintenance of comprehensive insurance programs, including marine, liability, and property insurances. Participate in data collection and analysis for insurance negotiations and renewals.

· Claims Handling: Lead the claims handling process, including the initial assessment, documentation, negotiation, and settlement of claims. Ensure timely and fair resolution of all claims, minimizing financial impact on the company.

· Loss Prevention Initiatives: Actively participate in the development and implementation of loss prevention initiatives aimed at reducing risks and preventing incidents that could lead to claims. Collaborate with operational teams to identify risk areas and implement mitigation strategies.

· System and SOP Enhancement: Take an active role in identifying opportunities for enhancing the claims management system and procedures, focusing on collection of data, automation and process efficiency to improve accuracy, operational efficiency and insights.

· Documentation: Assist in the preparation of comprehensive reports on insurance, claims, and loss prevention activities for senior management.

· Stakeholder Communication: Aid in liaising with insurers, brokers, legal advisors, and internal stakeholders on matters related to insurance, claims, and loss prevention. Develop and maintain professional relationships within the industry.

Requirements

· Degree in Maritime Business / Nautical Studies / Maritime Law

· 1-3 years of relevant experience in operations, insurance and/or claims management, preferably with some exposure to the shipping or maritime industry.

· Working knowledge of insurance principles, with a strong interest in process improvement and technology-driven solutions.

· Demonstrated ability in analytical thinking, problem-solving, and project management.

· Excellent communication and interpersonal skills, with the ability to work effectively in a team setting.

· Organized and capable of managing multiple tasks and deadlines with efficiency.

· Proficient in Microsoft Office Suite

Job Description:

As an operator, you will be responsible for the daily operation and customer service of the website.

Responsibilities:

1. Daily operation management: Responsible for updating and maintaining website content, including but not limited to posting product information, editing articles, updating event pages, etc., to ensure the accuracy and timeliness of website content.

2. Customer service support: Timely handling of customer inquiries, complaints, and after-sales service needs, maintaining good communication and problem-solving abilities to enhance customer satisfaction.

3. Social media management: Responsible for the daily maintenance and updating of social media accounts, including content posting, interactive replies, etc., to increase brand exposure and fan interaction rate.

4. Data statistics and analysis: Regularly conduct data statistics and analysis, analyse user behaviour and market trends, and provide data support for operational strategies and decisions.

5. Team collaboration and communication: Work closely with team members, cooperate with other departments, and jointly promote the smooth progress of projects.

Job Requirements:

1. Proficiency in both Mandarin and English, encompassing writing, listening, and speaking, is essential due to the need to engage with clients in China.

2. Proficient in computer operation, with good internet literacy.

3. Experience in e-commerce, forums, or other internet platform operations is preferred.

4. Good communication skills and team spirit, able to withstand work pressure.

5. Strong sense of responsibility and meticulous attitude towards work. Strong learning ability and problem-solving skills, able to quickly adapt to the work environment.

6. Singaporean PR or dependent pass holder preferred, with relevant professional background.

职位描述：

作为运营您将负责网站的日常运营和客户服务工作。

职责：

1. 站日常运营管理：负责网站内容的更新和维护，包括但不限于发布产品信息、编辑文章、更新活动页面等，确保网站内容的准确性和时效性。

2. 客户服务支持：及时处理客户咨询、投诉和售后服务需求，保持良好的沟通和解决问题能力，提升客户满意度。

3. 社交媒体管理：负责社交媒体账号的日常维护与更新，包括内容发布、互动回复等，提升品牌曝光度和粉丝互动率。

4. 数据统计与分析：定期进行数据统计与分析，分析用户行为和市场趋势，为运营策略和决策提供数据支持。

5. 团队协作与沟通：与团队成员密切合作，配合其他部门的工作，共同推动项目的顺利进行。

职位要求：

1. 具备中英文写作、听力和口语能力，因为需要与中国客户进行交流。

2. 熟练掌握电脑操作，具备良好的网络素养。

3. 具备电商、论坛或其他互联网平台运营经验者优先考虑。

4. 备良好的沟通能力和团队合作精神，能够承受工作压力。

5. 有较强的责任心和工作细致认真的态度。较强的学习能力和解决问题能力，能够快速适应工作环境。

6. 新加坡PR或者家属准证，有相关专业背景者优先。

This is a full-time Sales Executive role. We are looking for a dynamic, motivated and results-oriented sales executives with a positive attitude to join our growing team. The Sales Executive will be responsible for managing a portfolio of clients, developing new business opportunities, and achieving sales targets. A Sales Executive plays a key role in the success of an organization by establishing and maintaining relationships with customers, understanding customer needs, and selling products or services that will meet those needs.

Main responsibilities include introducing our company products and services, securing sales and payments for the company.

Responsibilities:

• Identify and pursue new business opportunities and developing strategies to increase sales.
• Manage and ensure achieving monthly sales target.
• Ensure consistent and abundant monthly sales in pipelines.
• Build and maintain excellent relationship with clients and business partners.
• Handle customer complaints and concerns in an efficient and timely manner.
• Able to capture additional market share.

Requirements:

• No working experience related is required but if possess 1-2 years of experience in the FOOD PACKAGING industrsty would be an advantage.
• Able to communicate in English and Mandarin to liaise with English / Chinese speaking associates.
• Proficient computer skills, including MS Word ad Excel.
• Adaptive & flexible in fast-paced environment.
• Strong interpersonal and communication skills
• A high degree of self-motivation and ambition.
• Resilience and the ability to cope with rejection.
• The skills to work both independently and as part of a team.

To apply for this position, please send your resume and a cover letter detailing your relevant experience. We look forward to welcoming you to our team!

Responsibilities:

· Close full set of accounts within deadline

· Prepare management report

· GST reporting

· Perform monthly stock reconciliation

· Handle inventory management and control

· Assist in Account Payable (AP) and Account Receivable (AR) functions

· Updating of data in accounting system (SAP)

· Able to meet deadlines and work under minimal supervision

· Any other ad hoc duties as assigned by the supervisor

Requirements:

· Minimum Diploma in Accounting

· Good knowledge of SAP B1, especially in inventory module

· Minimum 3 years experience in handling full set of accounts

· Able to multi task in a fast pace environment

· Meticulous with an eye for detail

· Meet tight deadline

Key Role Responsibilities

• Providing IT technical and administrative support for a variety of company software application and company hardware including setup & troubleshooting

• Providing technical support in pre- and post-implementation and maintenance for existing systems and IT related projects

• Conducting training to staffs when required

• Continuously analysing, identifying & executing value creation opportunities for our Integrated IT system

• Working closely with relevant stakeholder for IT related improvement and issues

• Basic knowledge in Active Directory and Microsoft 365 administration

• Server and infrastructure knowledge

• Working on Ad hoc projects and other IT related matters

Requirements

• Preferably Diploma/Degree in Information Technology, Computer Science or related discipline

• Possess knowledge and Experience in IT infrastructure such as ERP system optimisation, managing ERP enhancement requirements, servers etc

• Good knowledge of standard Microsoft Products with emphasis on Windows and Office programs

• Able to multi-task and have good time management skills

• Able to develop a good working relationship with all levels of users

• Able to work independently and self-directed

• Your passion for learning and growing will be a highly considered