Total 22 Full-time Management job vacancies in Customer Service category in D05 Clementi New Town, Hong Leong Garden, Pasir Panjang

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Come join our team at The Partee Golf! An exciting and fulfilling career awaits YOU!!The Partee Golf team are searching for a diverse group of passionate individuals to work in our NEWLY vibrant established golfing / bistro establishment. It is never a dull day here at The Partee Golf with fantastic colleagues and friendly customers. We believe the finest hospitality experience begins with our colleagues and is our mission to provide everyone with equal opportunities for growth and success.

Job Description

As a F&B service executive, you will be an ambassador for the exceptional service & cuisine that are hallmark of our dining experience. Your warm, personal attention and knowledge of our fantastic food & beverage offering makes guests feel unique and valued.

• To consistently offer a professional, friendly greeting and engaging service.
• To greet and escort guests to table, ensuring the highest standards, while striving to exceed the guests expectations.
• To assist in monitoring guests needs, check and coordinate customers needs and promotional offers.
• Have sound knowledge of our food & beverage so as to put customer at ease in a professional manner.
  Check on guests satisfaction, needs and feedbacks with proper follow up.
• Learn and execute all administrative tasks of the outlet, including knowledge of our golfing stimulator.
• Work towards maximizing food & beverage revenue by up-selling and offerings professional, engaging and friendly service.

Qualifications

• Excellent communication and interpersonal skills
• Strong attention to details
• Able to work in a fast-paced environment while maintaining poise and professionalism
• Flexible schedule, available to work on weekends and public holidays

If you are looking to excel and make a difference, take a closer look at us…

The Manager, Self Service Terminal (SST) Dispute Management’s responsibility is to monitor Disputes cases for SAN & Mydebit transactions by ensuring the cases are resolved in accordance to the policies, identify areas of improvement, resolve the production issues and manage any new ad hoc projects related to SST Dispute. The successful candidate will report to the Assistant General Manager, Enterprise Business Continuity (EBC) & Self Service Terminal (SST).

Key Responsibilities:

• Act as a checker to attend, record & approved the dispute cases requested from the various parties within SST Dispute Register such as branches, FMU, Customer Experiences, Call Centre and other financial institutions through email, SIEBEL system & One Stop Portal system (OSP) as per BNM & Paynet’s guidelines.

• Monitor and check the dispute cases i.e refund for SAN & Mydebit, memo crediting for HLBB Cards Holder and Mydebit Manual Refund & Tag R volume cases received from Merchant Support Payment Team. 

• Prepared SST Dispute reporting on monthly basis and ensure RCSA tasks are executed accurately on quarterly basis.

• Conduct the SST Register and OSP system reports to keep in track all cases being attended within SLA (10 business Days) and involved in weekly meeting discussion on the Dispute related issue.

Job Requirements:

• Malaysian citizen.

• Bachelor's Degree/ Post Graduate Diploma/ Professional Degree in Business Studies/ Administration/ Management, Finance/ Accountancy/Banking or equivalent with 5 years and above of working experience in financial institutions. 

• Experienced in Dispute Resolution and knowledge in One Stop Portal System (OSP) are preferable.

• Fluent in written and spoken English with proficiency in Microsoft Word & Excel.

• Strong people management and leadership skills with ability to guide a team.

Realise your full potential at Hong Leong Bank by applying now.

Job Description & Requirements

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and meeting rooms.
• Serve beverages to guests as and when required.
• Answer, screen and forward incoming phone calls to appropriate person.
• Take and relay messages to the appropriate personnel.
• Provide information and answer queries from callers.
• Receive, sort and distribute daily incoming mail / deliveries.
• Sent outgoing mails and maintain postage record.
• To assist with purchasing of stamps and mailing of registered mail
• Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.
• Receive invoices and pass on to accounts department.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.
• Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)
• Ensure pantry area, photocopying copy area, meeting room is tidy and neat at all times.
• Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)
• Provide assistance in general administrative support as and when needed.
• Any other appropriate duties and responsibilities as assigned.

REQUIREMENT

GCE 'O' Level

2 years’ experience

The Department

The IT Department is responsible for supporting and maintaining the Campus IT Infrastructure, AV Infrastructure and Phone system. Providing efficient system support to all users. The department is also responsible for resolving any IT-related faults Quickly and efficiently,

The Position

The IT support individual will provide effective IT assistance across all aspects of the business and will provide backup and support to the IT Manager. The individual is responsible for supporting and maintaining IT Infrastructure, AV Infrastructure and Phone system plus general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Key Responsibilities

· Installing and configuring computer hardware, software, systems, networks, printers, Desk Phones, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Providing technical support across the campus

· Repairing and replacing equipment as necessary

· Testing new technology

· Possibly training more staff members

· Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Act as the initial point of contact for all computer and system-related concerns from all users.

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Escalate IT issues to the IT Manager where necessary

· Responsible for managing backups

· Manage AV and Telephone systems

· Setup class AV system, Setup class recording

· Setup AV system for On-campus event

· Creating purchase requisitions for IT hardware/software

· Ensuring all software purchased licensing is recorded and maintained

· Setting up new users and disabling expired accounts in accordance with HR requirements

Other

· Prepare documents, meeting materials, and correspondence.

· Perform basic administrative support duties as required to meet specific operational objectives.

· Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements

At least 2 years of experience in related profession preffered

Degree/Diploma in Computer Studies, Certification like MCSE or CCNA will be advantage.

Working hours

5 days work week (might have shift timigs and MUST work one weekend)

Responsibilities:

• Responsible for payment collection, process medical reports requests as well as arrange appointments for specialist and work injury compensation reviews.
• Provide excellent customer service to our customers and meticulous administrative support.
• Responsible to liaise with different stakeholders to facilitate the completion of medical report requests.
• Any other duties assigned from time to time

Requirements:

• Minimum 'N' Level qualification
• Relevant work experience in healthcare, hospitality or service industries will be an advantage
• A customer-oriented team player with good interpersonal skills
• Able to multitask and have an eye for details

Working Schedule (Office hours):

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm

About the Role:

This role is responsible for the full spectrum of front desk duties including but not limited to answering and screening calls and mails, attending to incoming guests, etc. Additionally, this role also takes on the responsibility of office management including but not limited to office cleanliness, courier services, etc.

This role also participates in projects assigned within the OSP Strategic Planning and Operations Department.

Roles and responsibilities:

Front Desk

• Manage all incoming phone calls and faxes
• Manage company-wide incoming and outgoing mails
• Receiving & registering of all incoming guests
• Maintenance of company front desk image such as cleanliness, tv screens etc.

Facilities Management

• Manage office environment including cleanliness, pest control, and plants with an external vendor (full spectrum including arrangement and coordination, quotation and scope of work negotiation, invoicing and contract renewal)
• Manage companywide office utilities, ensuring ISO requirements are met
• Manage and coordinate with building management on building facilities such as ICE application portal, aircon, etc.
• Review and evaluate annual office management contracts
• Manage and provide support during building management’s electrical shutdown
• Provide support to company’s ISO & GDPMDS Audit

Premise and Equipment Maintenance

• Manage end-to-end processes including maintenance for office equipment such as vending machines, shred it, door maintenance, copiers etc.
• Maintain office facilities and equipment like Daikin aircon, plumbing etc.
• Support companywide office equipment repairs with external contractors such as lightings, ceiling boards, plugs, fridge, repainting, seat damage etc.
• Source & evaluate vendors for office supplies & equipment

Employee and Departmental Support

• Manage companywide courier services including invoicing
• Update of company employee portal
• Manage companywide procurement function and governance for office-related supplies like stationery, pantry etc.
• Purchase of company branding materials like letterheads, envelopes, etc.
• Providing support to employees with fleet card, florist arrangements, newborn gifts, printing of cash card transactions, wifi access etc.
• Disseminating of building management’s newsletter and updates to stakeholders
• Provide system support for the department such as issuing of PR, Payment, Voucher, Vendor Registration, etc

Additional Tasks & Responsibilities:

• To provide back up support for the department in the situation when there is a lack of resources
• Project management support and any other tasks as assigned

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Integrity, Empathy, Long-Term View, Agility and Unity form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
• 18 days of annual leave in your first year
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)

What we are looking for:

• Formal Qualifications: Minimum Diploma
• Required to be in the office daily on weekdays
• May be required to be in the office before and after official working hours on weekdays on some occasions and at times on weekends
• Minimum 2 years relevant experience in administration, operations & corporate/ business support
• Excellent interpersonal skills and customer-oriented
• Good working attitude and team player
• Proactive, flexible, meticulous and well-organized
• Self-motivated, confident and resourceful
• Takes initiative to accomplish tasks and monitor timeliness

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
• Company website -www.olympus.com.sg

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

• Assist with MDS and Graduate Diploma matriculation and examination logistics
• Support faculty's continuing education programmes
• Any other tasks assigned by supervisor

Qualifications

• GCE 'A' Level Education Qualification or Polytechnic Diploma
• Team player with good interpersonal and communication skills to interact with staff of all levels
• Proficient in Microsoft Office applications
• Meticulous, task driven, responsive and adaptable to changes
• Ability to multi-task and work under pressure

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

Purpose of Position:

Service Manager – LCM is responsible to develop and implement processes, structures and competencies for care and grow activities for Tool Park Management Solutions to help our customers with effective management of their power tools and other asset with the ultimate purpose to achieve sustainable and productive growth.

Role Requirements

• Take full ownership for care and grow activities for our flagship Tool Park Management service offering for South- East Asia Pacific Region by developing and implementing structured LCM program
• Analyze and execute customer journey and lifecycle strategies to help drive business objectives for key customer segments
• Measure, track and provide recommendations based on data input & communication output effectiveness
• Develop & maintain contact strategy including targeting & opportunity identification
• Implement triggered lifecycle campaigns to further grow our Tool Park Management business with existing customers
• Ensure implementation of efficient back-office processes to enable scalability of care and grow activities
• Ongoingly develop competencies and train local Service Managers and Service Consultants
• Work collaboratively with key internal stakeholders to ensure lifecycle initiatives are commercially sound

Person Specification:

• Degree in business, marketing, or related discipline
• At least 5 years of experience in sales / business development and at least 3 years in service area
• Previous experience in product marketing or service offering is an added plus
• Strong proficiency in both written and spoken English
• Highly motivated, dynamic, comfortable in leading change and with entrepreneur spirit
• High output of work with attention to detail
• Ability to interpret data and understand complex analytics
• Experience in planning customer journeys across a range of scenarios and engagements
• Able to drive and influence other different departments to work together towards same direction with strong winning and high performing mindset

Responsibilities:

• All-rounded administrative and secretarial support role
• Responsible for daily administration and logistics support
• Clerical support including document processing and filing, both soft copy and hard copy
• Perform overall duties of the reception counter in a professional manner
• Manage conference room arrangements and maintain office pantry necessities and office supplies
• Manage agendas, travel plans, itineraries, and hotel arrangements for upper management
• Assist with office relocation
• Arrange and coordinate internal and external meetings
• Assist in market search, prepare reports and presentation materials
• Coordinate with vendors, support IT administration for office facilities and equipment
• Perform other office duties as assigned

• Diploma or above in business administration or related disciplines
• At least 2-3 years of admin/clerical experience
• Exceptional organizational and multi-tasking abilities and ability to work independently
• Highly organized, task-oriented, and self-motivated team player
• Excellent communication, interpersonal, and people skills
• Customer-centric with a good telephone manner
• Proficient in MS Office applications including MS Word, Excel, and PowerPoint
• Good command of spoken and written English, Cantonese, and Mandarin is a must

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

Looking for a job that provides you with ($$$) financial stability and a sense of fulfilment and purpose?

We believe you deserve to have more than just a mundane routine job. We want to see you in an environment where you can hone your passion and experience fulfilling growth. If this is what you want too, join our fun-loving team today!

*\*\* Singapore local / Permanent Resident/ PLOC/ Malaysian EP/ WP can apply!*

Your Benefits with us⭐

- Incentives/Bonus: Up to $500 monthly

• monthly sales target incentive $50
• monthly meal credits: $50
• monthly punctuality incentive $50
• quarterly fit and healthy incentive $100

- Awesome Meals and Aprons provided

- Individual Performance Bonus

- Annual Bonus ( Upon hitting annual target)

- Tips

Job Description:

Reporting to the Restaurant Manager, the successful candidate will be responsible for providing quality service to the customers in the following areas:

* Assist in the daily management of the day-to-day operations of the restaurant.

* Uphold a professional image of the restaurant by ensuring restaurant cleanliness as well as properly uniformed and groomed appearances

* Ensure consistent high quality customer service is provided in all areas

* Manage reservations and walk-ins

* Advise customers on menu choices

* Attend to customers' requests efficiently and effectively

* Respond to complaints promptly - take appropriate courses of service recovery actions to turn unhappy patrons into return guests

* Management Trainees will also be trained to take on more management duties and join weekly team meetings to understand the business better.

Job Requirements:

* Full-timers: At least 2 year(s) of working experience in the F&B industry or in a related customer service position would be advantageous for this position.

* Candidates who possess strong interpersonal and communication skills are preferred – the ability to communicate fluently in English is a must!

* Bubbly, outgoing individuals who plays well in a team

* Strong passion for culinary arts and delivering quality service with a smile

Work Details:

* Flexi Work Packages Available

* 5 / 6 Day Workweek

* Salary: $2000-3500 (Depending on experience)

Interested applicants are invited to apply directly at the NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent, in the Lee Kong Chian Natural History Museum, will provide upfront assistance to visitors in terms of ticketing purchases and handle visitor enquiries, in order to ensure that the needs of museum visitors are appropriately met. Duties and responsibilities include, but are not limited to the following -

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Execute ticketing and cashiering duties and troubleshoot ticketing and admission issues.
• Assist in crowd control and ushering duties to manage the needs of visitors.
• Provide relevant information to visitors.
• Handle phone calls and visitors enquiries.
• Assist in events management and emergency procedures.
• Assist the Front of House team to train new employees on how to execute the ticketing sales system.
• Take the extra mile to engage customers.
• Any other duties relevant to operational requirements.

Qualifications/Requirements

• GCE ‘N’ / ‘O’ / ‘ITE’ Certification.
• Customer Service certification or Customer Service related experience preferred.
• The candidate should be proficient in the Chinese Language as the position will work with chinese-speaking customer groups.
• Possess good verbal and written English language communication skills.
• Proficient in basic PC skills.
• Possess a friendly and approachable disposition and be able to work well in teams and able to multi-task.
• Familiar with tickets purchase system.

More Information

Location: Kent Ridge Campus

Organization: Faculty of Science

Department : Lee Kong Chian Natural History Museum

Job requisition ID : 20816

Handling office reception counter and provide support to the Advertising & Promotions (A&P) team by assisting in the day-to-day administrative work. You will also be required to help at the Customer Service Counter, performing the role of a Customer Relations Officer from time to time.

Reception Function

1. Assist to answer phone calls and take messages.

2. To prepare drinks for guests attending meetings.

3. To open the mailbox daily in the afternoon.

4. To assist with organizing and mailing of registered mail.

5. Handle arrangements for courier service – weekly courier to Singland Tower and ad hoc arrangement.

Advertising & Promotions Campaigns

1. Assist in following up on quotations, agreements and delivery of goods for the campaigns.

2. Ensure that all the redemption gifts are properly kept and to account for all gift items.

3. Assist in following up with tenants on store offers for promotion campaigns.

4. Assist in generating purchase orders and other ad hoc administrative tasks required.

Atrium, Kiosk, Lightbox and Advertising Spaces

1. To follow-up on all documents/agreements sent out and to follow-up closely for all deliverables.

2. To monitor all lightbox and advertising spaces lease period and to ensure ad is removed and replaced according to bookings.

3. Monthly checks on all advertising lightboxes to ensure they are in working conditions.

4. To ensure that payments and security deposits are furnished within the deadline before commencement of roadshows.

5. Prepare weekly Handover/Takeover forms for Atrium Space for security.

6. Weekly checks on kiddy rides and vending machines to ensure they are in working conditions.

Customer Service Counter

1. To ensure a smooth day-to-day running of the Customer Service Counter.

2. Ensure that all signages and in-mall collaterals are properly displayed.

3. Administer campaign promotions and redemptions.

Others

1. Assist the Senior A&P Executives on monthly vouchers reimbursements and tabulating utilisation of carpark credits.

2. Any other ad-hoc duties assigned by Senior A&P Manager / Executives.

Job Requirements

• Preferably 2 - 3 years admin and customer service experience
• Minimum N level and above
• Able to work in a fast pace enviornment and handle multiple tasks
• Basic knowledge of Microsoft Office is required
• Systematic, organized and meticulous
• Prepared to work beyond the usual office hours when required (including weekends and holidays) due to the nature of the retail business
• High level of maturity and professionalism in handling confidential matters