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Job Category
Employee Success
Job Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Join our dynamic team as a Senior Instructor - Webinars, passionate about delivering outstanding 1:Many customer engagements in the realm of Salesforce products.
You are a hardworking individual who thrives in educating and guiding customers through interactive webinars and consultative engagements. As a key team member, your expertise is vital in accelerating feature and cloud adoption, while ensuring outstanding customer satisfaction and success.
Responsibilities:
Deliver high-standard 1:Many customer engagements, including interactive webinars, showcasing the features and functionality of Salesforce products.
Respond to real-time customer questions during engagements and provide additional resources to elevate their understanding and adoption.
Explain sophisticated features in an easy-to-follow manner, applying effective communication and presentation skills.
Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
Provide best practice insights including product education, technical advice, and adoption guidance to customers.
Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
Maintain a 70% utilization target
Required Qualifications & Experience
Proven track record of delivering interactive webinars or in-person sessions.
Salesforce Administrator product certification is required.
Product certifications or equivalent expertise across Sales Cloud, Service Cloud, Marketing Cloud, Tableau, or Commerce Cloud.
Bachelor’s degree or equivalent experience in a related field.
Proven success leading customer-facing presentations and engagements.
Preferred Qualifications & Skills:
Overall experience of relevant work experience in one or more Salesforce products, including Service, Tableau, Commerce Cloud or Marketing Cloud.
Additional Salesforce product certifications.
Familiarity with Trailhead (Ranger status is a plus).
Proven ability to manage time and prioritize activities effectively under pressure.
Understanding of business analysis, organisational change, user adoption, release management, and governance.
Multi-language delivery is a plus.
Proficiency in Italian, French, German, Spanish and/ or Portuguese is a plus
Soft Skills:
Composure: Strong customer-facing communication and interpersonal skills with the ability to support sophisticated engagements.
Expertise: Knowledge of industry-standard methodologies and implementation experience of the Salesforce product suite.
Learner: Passion for continued education in new technologies and sophisticated business and technical concepts.
Passion: Dedicated to Customer Success and diligent listening skills.
Culture: Embodies an inclusive culture and is a standout colleague everyone enjoys working with.
Trust: Ability to earn the customer's trust and live the company’s core values.
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
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