Total 3 HR Manager job vacancies in Customer Service category in Bayan Bay, Penang

Date Posted:

2023-11-27

Country:

Hong Kong

Location:

12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong; 12/F-13/F, 太豐匯, 香港九龍灣啟祥道17號

The Manager, Service Field is responsible for leading and managing a team to ensure the service field activities for the assigned area are carried out effectively in accordance with the Company’s standards, code requirements and contract requirements.

Job responsibilities:

• Plan, organize and manage a team to execute maintenance contracts and repair contracts for the assigned area in accordance with the Company’s standards, code requirements and contract requirements.
• Drive field quality, code compliance and safety to achieve customer satisfaction and to support business growth.
• Manage cost through effective and efficient allocation of resources, including manpower, equipment, and materials etc.
• Establish and maintain good relationship with customers and ensure effective communication and quick response to customers regarding any enquires/complaints.
• Execute and implement Company’s policy and government regulations on Environmental, Health and Safety to ensure the related policy, regulations and precautions are being enforced.
• Develop and implement improvement initiatives on employee safety, code compliance, quality and cost management.
• Coach and develop a team of diverse employees to become a professional and high performing team.
• Engage the team to build strong teamwork and support field team to resolve any challenges so as to achieve job satisfaction
• Liaise and coordinate with other sections / department to ensure the service activities are operated smoothly.

Job requirements:

• Bachelor’s degree in engineering or a related discipline
• At least 10 years’ relevant working experience in the lift industry with 5 years’ leadership experience
• A Registered Lift/Escalator Engineer preferred
• Strong leadership skill with ability to develop and lead a diverse team
• Passionate in driving continuous improvement and taking up new challenges
• Strong customer-centric mindset and business acumen
• Able to cope with pressure with excellent influencing skill
• Proven technical knowledge and skill with strong problem-solving skill
• Proficient in both written and spoken English, Cantonese, and Mandarin

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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The Role:

Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.

The Customer Supply Chain Manager will work hand-in-hand with internal sales and in-store teams as well as E-commerce partners, driving our operational execution and supply chain service levels. Building up the processes required for best in class operational efficiency, ensuring we have the right stock at the right time and we are exceeding our customers’ expectations in terms of accuracy and speed.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

Role Accountabilities:

• Communicate Supply Chain updates in a pro-active, informative, and collaborative manner to manage expectations for new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage daily operational concerns and priorities at APAC Warehouses, working collaboratively to fix underlying issues and ensuring SLAs are met
• Manage B2C flows, ensuring all orders are flowing correctly through our systems and being dispatched and delivered to our customers on time and in full.
• Validate daily replenishment stock orders to our stores, ensuring great on-shelf availability through optimised inventory controls and 3PL on-time performance.
• Provide first line support for all retail operations queries including POS expertise, facilities/maintenance issues, stationery and hygiene product orders.
• Provide support to Regional Supply Chain lead and the sales team on the performance of the day-to-day operations and operational concerns.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Validate the order request and manage the order fulfilment for Retailers.  
• Prepare CSC service performance dashboard, New Product Launch run-rate, ad-hoc reports and presentations on request.
• Review and setup process flow, and support the system implementation if needed.

Reporting Relationships:

• Reporting into the Regional Supply Chain lead
• Supporting the regional sales functions as the first of point of contact on order management queries.

Key Selection Criteria:

• A strong educational background
• At least 4+ years of experience in supply chain management role including order management.
• Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
• Showing outstanding attention to detail, identifying, and addressing anomalies quickly
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
• Strong Team player, an entrepreneurial flair, real commerciality, great relationship building abilities and improving customer relationships.

Client Service Manager – Care
North Tyneside
Permanent, Full Time (37.5 hpw)
Salary £24,000 pa and great benefits including Health Cash Plan  
On call shift payment of £14.30 per session 
Home, a place where you belong  
Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Cauldwell team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! You’ll manage our services which house customers with learning Disabilities in their beautiful home. This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!
Typical day as a Client Service Manager  
• Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality care services to our customers aligned to our contracts.
• You’ll coach your team and manage individual and team performance.   pro
• You’ll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded.
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike.  
Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top 10 Great Places to Work in the UK! 
You have  
• Great people skills, ability to communicate and understand where people are in their life.
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.
• Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others.
• Experience of delivering support in a housing or care environment.
• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! 
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.
Our team  
Looking for a job where you really belong? Where you can be, well you!  Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!   
Job details  
• You’ll generally work Monday to Friday 9-5 however you’ll manage your own diary and we can be flexible.
• Able to use technology for tasks such as writing up care notes and using our incident management system.
• You’ll need an Enhanced check done and we pay for that. 
A place where you belong 
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! 
What’s in it for you? 
• 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too! 
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.  
• Explore our benefits in detail on our website.  
Find out more  
Click APPLY NOW to see our  Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Finally, do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk 

Proud member of the Disability Confident employer scheme