Total 23 Manager Front End Developer job vacancies in Others category in D10 Ardmore, Bukit Timah, Holland Road, Tanglin

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

WHAT’S THE JOB?

Under the general direction of the Director of Rooms, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.

This job is the Managerial Role at a full-service hotel or at a regional extended-stay hotel. Report to Director of Rooms. Typically supervises operations under Front Office, Guest Relations, Uniform Services, Instant Service, Club InterContinental Lounge and Butlers.

YOUR DAY TO DAY

• Assists in coordinating the preparation of the departmental annual budget.
• Identifying, monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget and monthly forecast.
• Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Make sure all CSA policies are in compliance and preparing a monthly report for the DOR.
• Assists in planning for future staffing needs and recruiting in line with company guidelines.
• Prepares and administers detailed on boarding program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation .
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Ensure training needs analysis of Front Office staff carried out and training programmes are designed and implemented to increase staff efficiency.
• Promote and implement a cross training and multi tasking work culture.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
• Conduct routine service audits to identify shortfalls and address them.
• Initiating and maintaining a analytical approach to evaluate glitches and implementing corrective actions to reduce re-occurrence.
• Reports directly to and communicates with the Director of Rooms on all pertinent matters affecting guest service and hotel operations.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
• Compile statistics for front office and provide reports relating to that area
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
• Communicate to the DOR/GM of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.

WHAT WE NEED FROM YOU

• Diploma or equivalent in Hotel Management, Marketing, or related field.
• Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.
• Related experience in a luxury hotel is preferred.
• Strong presentation, communication, written and oral skills
• Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays.
• Strong interpersonal skills to develop and foster beneficial relationships
• High level of passion, enthusiasm and drive for result
• High level of common sense and high skill of problem solving and decision making
• Problem solving, analytical, reasoning, motivating, organizational and training abilities
• Career switchers are welcome/At least 2 years of managerial experience in the service industry

Come join us to express your Andaz as Team Leader - Front Office if the following describes you.

You are a good team-player and at the same time, an inspiring leader who is able to guide your team members to perform at the highest standards consistently. You are also a confident individual who is capable of multi-tasking, willing to learn and take on new challenges.

As a Team Leader - Front Office, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist in the smooth and efficient running of the Front Office Department within the Rooms Division.

Your Profile

• Possess minimum GCE "O" levels.
• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience hotel operations.
• Possess good problem solving, communications, interpersonal and customer service skills.
• Well-groomed and possesses a can-do attitude
• Able to work shifts, weekends and public holidays

Benefits

• 5 days work week
• Medical/Dental/Optical benefits
• Staff discount
• Duty meals provided
• uniform provided
• Applicable midnight allowance & OT
• Other exciting benefits e.g. Free Hyatt Hotel stays

** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **

The position is concerned with maintaining the highest level of service and attention on the PARKROYAL Club, to ensure all policies of the Hotel are carried out at all times and to undertake any other duties and responsibilities as required by Management.

Primary Responsibilities:

1. To assist with guiding, training and supervision of all PARKROYAL Club associate.

2. To ensure PARKROYAL Club and Suite room guest registration and check-out is carried out efficiently and promptly.

3. To ensure the minimum key standards are met at all times and the PARKROYAL Club Floor is run in keeping with the policies laid down by Management.

4. To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.

5. To assist in coordinating staffing levels are correct and in accordance with operational needs.

6. To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.

7. To attend and conduct briefing as required in the absence of PARKROYAL Club Manager.

8. To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.

9. To project and maintain image of the highest standard within the Hotel at all times.

10. To liaise regularly with Food & Beverage i.e. Food and beverage operation on the PARKROYAL Club Lounge.

11. To establish and maintain a close working relationship with the Concierge Team (Chief Concierge), in order to ensure the smooth and efficient exchange of information.

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient and enjoys meeting, serving and leading a diverse team.

Job Highlights

• 5-day work week
• Career growth opportunities
• Dynamic team

Job duties & responsibility

• To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
• Supervise and delegate the daily shift activities of the department
• Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
• Comply with all policies, procedures and standards of the property
• Conduct shift briefings
• Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
• Handle all duties as assigned by the FOM/AFOM
• To provide guests with accurate Hotel and Tourism information
• Attend to all room sales and room reservation queries and requests
• Create and update reservation records in accordance with booking confirmation
• Managing daily payment transactions

Job Requirements

• Minimum 2 years of relevant experience
• Knowledge of handling PMS and payment systems
• Excellent communication and interpersonal skills
• Proactive team player
• Customer oriented & positive working attitude
• Strong analytical problem-solving skills
• Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Front Desk Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations.

What will I be doing?

As the Front Desk Manager, you will be responsible for performing the following tasks to the highest standards:

• Familiar with and understand the front desk system, assisting staff to solve problems in the system.
• Able to perform all Front Desk Agent Tasks. Ie. check-in and check out guests in accordance to brand standards.
• Take on Duty Manager shift in the event Assistant Front Desk Managers are not available.
• Adhere strictly to standard cash handling procedures, be sure to understand float balancing procedures and managing cash, credit card transactions, all other forms of payment correctly.
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive, with a positive, clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Actively take part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Take on an active role in ensuring effective communication and work as a team in order to reach goals and targets with other Front Office departments.
• Effectively communicate and coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties.
• Handle complaints promptly and efficiently, taking the necessary action, and handing over any follow-up where appropriate to the next Manager on Duty.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Coordinate with Guest Relations and In Room Dining to arrange in-room amenity set-ups according to VIP level and for special occasions – e.g. Birthdays and Honeymoon.
• Drive Upsell opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhering to Hilton’s brand standards.
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Apply Forbes 5 star Travel Guide standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Liaise with Sales, Reservations and the Business Development team to handle corporate and group guests
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective actions have been taken.
• Ensure that the Front Desk stock is managed and not wasted, maintaining costs where possible.
• Adhere to the hotel’s security and emergency policies and procedures.
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations and be a part of the Company Emergency Response team (CERT)
• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 5 years of Front Office experience in the hotel, leisure, and/or retail sector
• At least 3 years of Duty Manager background
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Role & Responsibilities

• The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the property.
• The Assistant Front Office Manager is to ensure and oversee that all the Front Office Executives and Officers shift procedures and duties are completed on time and are procedurally correct.
• Supervise and assist on Front Office Executives and Officers in their roles and duties daily.
• To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Monitor and establish, improve or delete the existing standard and procedures to have more efficient and effective system in order to maintain or improve service and guest satisfaction at the Front Office Department
• Update reports pertaining to occupancy rates, average room rates, activity forecasts, headcount planning, etc
• Be fully involved in the preparation of departmental and organizational budgets any other financial reports if requested
• The Assistant Front Office Manager is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to the property
• The Assistant Front Office Manager is responsible and must be well equip in fire and emergency procedures and for contacting Management in case of a fire or emergency whilst on duty
• Ensure credit policy is adhered to at all times, alerting the Front Office Manager of any potential credit risks

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a Front Office Leader to join our team!

As a Front Office Leader, we rely on you to:

The Service Leader – Front Office provides Front Desk and Guest Relations related guest services and supervision of the Reception and Guest Relations teams in accordance with the objectives, performance and quality standards established by Shangri-La Hotels & Resorts and the hotel.

Assist Valley Wing lounge and Summit Room, as required.

This multi-skilled role requires the Service Leader-Valley Wing (Shift Leader) to perform other additional tasks that may be assigned.

• To have knowledge of the operational systems of the Valley Wing & Guest relations operation and related areas.
• To have knowledge of Shangri-La’s standard operating policies and procedures relating to the Concierge department and related areas of the Front Office operation.
• To have knowledge of Shangri-La’s current corporate programmes and local programmes
• Ensures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guests.
• Drives customer delight and retention by being a role model in delighting guests in every single interaction.
• Actively obtains feedback from guests to improve services and facilities.
• Responds promptly to guest feedback. Forwards to relevant departments if required and follows up to ensure appropriate action has been taken.
• Ensures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel’s policies and procedures at all times.
• Ensures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check out.
• Ensures FIT guests arriving and departing by limousine are met and greeted and experience a smooth and seamless check in and check out.
• Ensures quality standards and procedures for the pre-arrival, arrival, in-house stay and departure of all GTC guests are followed and actioned consistently at all times.
• Escorts guests to their room, when required and sees them off from the hotel from departure, if appropriate.
• Supervises and guides Service Associates – Front Office to ensure hotel’s policies and procedures and service standards are adhered to at all times.

Job Description:

• Ensure smooth operation of the Front Office
• Be responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as and when required and meeting up with datelines
• Identify personnel development to have trained and qualified staff to maintain and increase the Hotel’s service consistently
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with the Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels
• Be responsible for the safety and security of guests, employees, and the hotel assets

Requirements:

• Minimum 3 years of relevant experience in hotel front office with a management role
• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Front Office

Summary of Responsibilities:

• The main responsibilities and tasks of this position are as listed below, but not limited to these:
• Assist guests with check in and checkout, and other cashiering duties
• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
• Ensure all guest relation services, behavioral and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Comply with hotel and department policies and procedures at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Meet, greet and provide rooming for VIP guests
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Attend daily briefings and relevant departmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Establish awareness of the Hotels fire and emergency procedure
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI and to the Cash Float SOP

Qualifications

• Minimum GCE “A” Level or equivalent
• University Degree Preferred
• Minimum 2 years hotel front office experience
• Read, write, speak English fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical Knowledge in Front Office Operations
• Basic Supervisory Skills, verbal and written skillsm planning, decision making, training and development
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Detail-oriented, organized and very flexible with working exteded hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal and communication skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

• Supervises overall activities at the Front Office section
• Acts as Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Monitors occupancy for current day, changes during the day on bookings, arrivals, check- outs, conferences, and that all hostel departments have up-to-date information available.
• Handles and resolves guest complaints in a positive way, and reports concerns to management
• Familiarises in handling HIS system, emergency procedures and
• Supports the Association’s community service and other corporate projects.

Pre-Requisites

• Min. 3 years’ experience in similar capacity in the hospitality sector.
• Customer Service Oriented
• Excellent communication and problem-solving skills
• Ability to work well under pressure and in a fast-paced environment
• Able to interact with culturally diverse guests
• Able to work on shifts, including weekends and public holidays
• Demonstrates excellent customer service skills and provides quality service to guests.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

- Profitability, ensuring the department meets its quantitative and qualitative targets.

- Leadership and employee matters, including managing and motivating front office teams in order to provide high quality services for guests.

- Lead and support all Guest Experience Initiatives within the property.

- Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.

- Maintains close relationships with guests throughout their stay in order to foster loyalty.

- Anticipates guests’ needs and takes them into consideration.

- Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.

Monitor guest satisfaction through (but not limited) Voice of the Guest (VOG) program including online reputation, survey and in-house guest feedbacks

We are looking for an experienced and motivated Front Office Manager for a soon-to-open hotel in the heart of downtown. The successful candidate will oversee all aspects of the Front Office.

Job Descriptions

• Coordinate with Housekeeping, Engineering and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services.
• Formulate and enforce all policies, procedures, rules and regulations pertaining to Front Office activities and ensure that Front Office staff personally understand and adhere to such approved standard procedures and policies of the Hotel.
• See to the preparation and finalization of all Front Office reports, schedules and so on.
• Maintain all the cashier float at Front Office to be in order.
• Check employees’ performance regularly, correcting any mistakes and inadequacies, proceed the counselling if necessary.
• Assess the performance of the staff in Front Office Department regularly and give recommendation of promotion/re-designation to higher management if any staff is applicable.
• Attend daily operation briefing chaired and conduct departmental briefing regularly and keep team updated the necessary information.
• Train personnel according to the established procedures by conducting regular training, schedule meeting to discuss problems, give instructions and assignment of duties etc.
• Ensure that the investigation of irregularities and undesirable guests are properly conducted.
• Receive and greet VIP guests and attend to their inquiries, requests and needs.
• Develop and implement procedures to govern Front Office activities and ensure the Front Office personnel understand and adhere to such approved standard procedures and policies.
• Ensure an effective control rooms reservation to avoid overbooked situation and assist to maximize hotel occupancy.
• Monitor the online guest review to know both positive and negative feedback, share with team, and take necessary action for the improvement on service.
• Perform any duties that may be assigned from time to time by GM.

Job Requirements

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
• Minimum 4 years’ related experience in a full-service hotel
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
• Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
• Meticulous with strong attention to details with good follow-up
• Able to provide leadership in creating a cohesive, creative, effective team environment