Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Director, Creative & Digital Services to provide leadership across the department to ensure on-time execution of deliverables to internal stakeholders across the organization.
This role orchestrates complex projects in a dynamic, fast-moving environment with a service-oriented demeanor to ensure the Marketing & Communications team delivers accurate tasks on time. They will ensure projects are accurately scoped, prioritized and scheduled, assigns producers to tasks, and prioritizes work day-to-day to ensure IJM capacity is used effectively to drive optimized turn times on project requests. This role triages urgent and new requests, working across teams and leaders as the first line of defense to manage capacity and priority shuffling and escalating when prioritization and deadlines require collaborative leadership decision making.
The Director, Creative & Digital Services requires an understanding of digital and creative in order to know how to spot areas requiring more information and/or projects not scoped correctly. This position also looks ahead at the work needed to deliver on IJM annual strategies, lifting up capacity and resource needs for leaders to address and prioritize in advance of pinch points.
This position is based in the Washington, DC area and is available to be hybrid (onsite Tuesdays & Thursdays). Remote employment may be considered on a case by case basis. This position reports to the Vice President, Marketing & Communications, North America and is only available for candidates with the right to work in the US.
Responsibilities:
Leadership and Management
Inspire, build and lead a culture of world-class professional excellence across the Creative & Digital Services team.
Ensure the health and vibrancy of the Digital & Creative services team through inspiring and skillful professional leadership and mature spiritual shepherding in spiritual formation.
Develop strong collaborative relationships of trust and empowerment with US and Canada country teams.
Source, manage and deploy teams of external agencies & contractors to seamlessly execute against IJM projects.
Intake, assign & manage entire portfolio of North America regionally creative & digital requirements via internal staff and external agencies.
Utilize the Senior Creative Lead in shaping North America brand and creative strategies and manage their execution.
Ensures and reinforces project process and speak into vision and strategy for cross-divisional project process change.
Leads the team in capacity management, strategy and development by overseeing execution of all Marketing & Communications deliverables.
Networking & Partnership
Champion bold ideas and inventive approaches to solving areas of opportunity, presenting and fostering collaboration with stakeholders.
Identify and oversee creative partners to collaborate with (Designers, Artists, Photographers, Directors, etc.) and work with our internal teams (Design, Video, Photo) to ideate as necessary.
Partner with North America teams to develop and deliver highly effective creative concepts and assets within brand standards.
Collaborate with cross functional teams to support creative strategy and brand creative direction for a variety of experiences – including but not limited to campaign, digital, content, experiential.
Policies and Procedures
Communication
Organizes planning, delivering, monitoring and revision of communications internally to ensure its flow from top to bottom clearly.
Creates an intake process for project requests that come to the Marketing & Communications team from North America regional/country teams.
Communicates regularly with leadership and North America regional/country teams to ensure project success.
Leads regular rhythms of communication internally with Marketing & Communications Leaders.
General Tasks
Qualifications:
Education & Experience
Degree, qualification, or certification in relevant field acceptable. PMP certification a plus.
7+ years experience in a production and/or traffic manager role in a digital or integrated agency.
Understanding and appreciation of the creative development process.
Solid knowledge of project management and workflow.
Experience working with project management software (TeamWork a plus).
Demonstrated people management experience.
Technical Competencies
Familiarity with standard software project management methodologies, workflow and tools.
Agile/Scrum work management framework experience a plus.
Comprehensive knowledge of and production of advertising projects and processes (e.g. direct mail, OOH, web, email, social & print).
Knowledge of state-of-the-art web technologies, design and user experience best practices.
Solid understanding of file specifications: resolution, color space, and other technical requirements of assets needed for image production for web, mobile, and email.
Competency in Microsoft Office Applications: Word, Excel, PowerPoint, and Outlook.
Non-Technical Competencies
Provide leadership to the project team so that they experience you as their champion.
Ability to organize information quickly and at a high level.
A proven ability to think strategically about requirements and details for each project from start to finish.
Ability to anticipate team work needs, ask questions when needed, and take direction from team members.
Demonstrated ability to meet demanding deadlines and manage tasks in a fast-paced work environment.
Demonstrated success in providing mentorship and guidance in a project context.
Ability to gracefully navigate a complex system of stakeholders with disparate objectives and priorities.
Skillful at change management in a high-pressure environment.
Patient; works well under stress.
Winsome and team-oriented with a sustained positive attitude.
Strong ethic of service and a passion for IJM.
Critical Qualities:
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Exceptional verbal and written communication;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.
Application Process:
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
*What is a statement of faith?
A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
What does IJM have to offer?
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.
At IJM, we’re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God’s work, not our own, and practice spiritual disciplines together daily. That’s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles’ Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
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