Responsibilities: -

• Overseeing environments of a data center, supervise systems and also identify, log, and report issues to superior.
• Perform precautionary system maintenance to ensure that the center’s systems and network are functioning well.
• Carrying out procedures needed to maintain data, transactions, and reports from systems, supporting administrators, maintaining work registers, and documentation of processes, performing user administration tasks and monitoring activity and access of the data center and its operations section to ensure that there is compliance of security policies.
• Fix issues related to customer service support, and supervise the performance of local area networks (LANs) and data communications.
• Installing and configuring software systems and computer hardware.
• Undertake tests to validate the performance of new technologies, present management reports of support services of IT systems, and look after the records of data center supplies, including scanners and printers.

Requirements: -

• Diploma / Bachelor’s degree in IT/Computer Science/Computer Engineering/Information System or equivalent.
• Minimum 2 years in IT Security related field.
• Experience in a system administration role supporting multiple platforms and applications.
• Ability to communicate network security issues to peers and management.
• Able to multi-task and work under pressure with positive work attitude.
• Able to work rotating shifts, including weekends and public holidays.

• Annual Leave
• Medical
• Bonus
• Increment

職責：-

• 監督資料中心的環境、監督系統，並識別、記錄問題並向上級報告問題。
• 進行預防性系統維護，以確保中心的系統和網路運作良好。
• 執行維護資料、交易和系統報告所需的程序，支援管理員，維護工作登記冊和流程文檔，執行使用者管理任務以及監控資料中心及其營運部分的活動和訪問，以確保合規性的安全策略。
• 修復與客戶服務支援相關的問題，並監督區域網路 (LAN) 和資料通訊的效能。
• 安裝和設定軟體系統和電腦硬體。
• 進行測試以驗證新技術的效能，提交IT系統支援服務的管理報告，並管理資料中心耗材（包括掃描器和印表機）的記錄。

要求： -

• IT/電腦科學/電腦工程/資訊系統文憑/學士學位或同等學歷。
• 至少 2 年 IT 安全相關領域經驗。
• 具有支援多個平台和應用程式的系統管理角色的經驗。
• 能夠向同事和管理層傳達網路安全問題。
• 能夠以積極的工作態度承擔多任務並在壓力下工作。
• 能夠輪班工作，包括週末和公共假期。

• 年假
• 醫療的
• 獎金
• 增量

職責

• 定義和設定模組的願景，確保與整體產品願景以及內部利害關係人（業務開發、行銷、客戶支援）和外部利害關係人（客戶、供應商、解決方案提供者）與整體解決方案和組織目標保持一致。
• 準備優化營運、提高效率並確保部門/部門內協調一致所需的相關文件、流程和程序。
• 與來自工程、設計、品質保證、支援、業務開發和財務的跨職能團隊聯絡，了解他們的觀點並確保模組成功。
• 與最終用戶、內部利害關係人、外部利害關係人和市場合作（深入了解市場趨勢、競爭對手產品和新興技術），以了解需求和痛點（如果有）。
• 將需求、已識別的缺陷和技術債務轉化為高級產品需求和/或使用者故事，並根據使用者價值、業務影響、可行性和與整體產品願景的一致性等因素確定優先順序。
• 透過與工程和 QA 團隊協調來確定發佈內容以及發佈時間。
• 與利害關係人合作執行 UAT，以符合最初的願景並滿足用戶需求。
• 與團隊合作，確保準備好適當的文檔，例如使用者手冊、幫助文章（常見問題）或內部培訓資源。
• 追蹤關鍵績效指標 (KPI) 並使用此指標從業務和用戶角度衡量 POS 系統上的功能在實現其目標方面是否成功。這可以採用參與度、業務成果和使用者滿意度指標的形式。
• 準備本部門內優化營運、提高效率並確保符合組織目標和標準所需的任何流程和程序。

要求和資格

• 計算機科學或任何相關領域的學士學位。
• 該職位需要至少 5 年類似職位的工作經驗。
• 優秀的分析和概念思考能力。
• 先進的技術技能。
• 出色的文檔編寫能力。
• 擁有建立詳細報告和進行簡報的經驗。
• 兌現承諾的成就記錄。
• 優秀的計劃、組織和時間管理能力。
• 熟悉並熟練使用JIRA、Trello、ClickUp等敏捷管理工具。
• 來自 Scrum 研究等機構的認證 Scrum Master。
• 具備技術敏銳度，對軟體開發流程、技術架構和系統整合有深入的了解。
• 能夠在設定產品方向和長期路線圖時可視化更大的圖景。
• 在優先事項不斷變化的動態環境中感到舒適。
• 能夠識別挑戰並制定有效的解決方案。
• 能夠透過談判平衡客戶的需求、工程團隊的能力和組織的目標。
• 擅長使用設計工具，尤其是 Figma 和 Adobe XD（可用性和客戶體驗）。
• 制定產品策略並協助產品負責人定義“客戶體驗”>“使用者體驗”>“使用者介面”，以滿足將使用該產品的廣大使用者（可用性和客戶體驗）。

• 附近的公共交通
• 休閒著裝要求
• 自由流通的食品儲藏室
• 定期體育和團隊活動
• 醫療保險
• 職涯發展機會
• 平衡工作與生活的彈性福利

Responsibilities

• Define and set the vision for the module, ensuring alignment to the overall product vision and between internal stakeholders (Business Development, Marketing, Customer Support) and external stakeholders (Clients, Vendor, Solution provider) with the overall solution and organization objectives.
• Prepare related document, process and procedure that is required to optimize operations, enhance efficiency, and ensure alignment within the section /department.
• Liaise with cross-functional teams from Engineering, Design, QA, Support, Business Development, and Finance to understand their perspectives and ensure module success.
• Collaborate with end-users, internal stakeholders, external stakeholders, and markets (peeking into market trends, competitor product and emerging technologies) to understand the needs and pain points (if any).
• Transform needs, identified defects, and technical debts into high-level product requirements and/or user stories with prioritization based on factors such as user value, business impact, feasibility, and alignment to overall product vision.
• Determine what gets released and when it will be released by coordinating with Engineering and QA teams.
• Collaborate with stakeholders in performing UATs to align with initial vision and meet user needs.
• Work with teams to ensure appropriate documentation is ready such as User Manual, Help articles (FAQs) or internal training resources.
• Track key performance indicators (KPIs) and use this metric to measure success of a feature on the POS system in meeting its objectives from business and user perspectives. This can be in the form of Engagement, Business Outcome, and User satisfaction metrics.
• Prepare any process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.

Requirements & Qualification

• Bachelor’s degree in Computer Science or any related field.
• Minimum 5 years working experience in a similar role is required for this position.
• Exceptional analytical and conceptual thinking skills.
• Advanced technical skills.
• Excellent documentation skills.
• Experience creating detailed reports and giving presentations.
• A record of accomplishment following through on commitments.
• Excellent planning, organizational, and time management skills.
• Familiar and adept with agile management tools such as JIRA, Trello, and ClickUp.
• Certified Scrum Master from institutions such as Scrum study.
• Possess technical acumen with sound understanding of software development processes, technical architecture, and system integration.
• Ability to visualize the bigger picture in setting product directions and long-term roadmaps.
• Comfortable in dynamic environments with shifting priorities.
• Ability to identify challenges and devise effective solutions.
• Ability to negotiate in balancing the needs of customers, the capabilities of the engineering team and the goals of the organization.
• Adept in using design tools especially Figma and Adobe XD (Usability and Customer Experience).
• Devise product strategy and assist Product Lead in defining Customer Experience > User Experience > User Interface to cater broad user that will be using the product (Usability and Customer Experience).

• Nearby public transport
• Casual dress code
• Free-flow pantry
• Regular sports & team activities
• Medical insurance
• Career development opportunities
• Flexi benefit for work-life balance

Pixlr is on the lookout for a passionate soul who’s able to drive overall online business to greater heights (both financial and corporate metrics), and has what it takes to support the company’s corporate strategy with data-driven insights. If you have a knack of solving business solutions by fusing specific knowledge of the business with the knowledge of systems technology, then you’re the one we’ve been waiting for! Come talk to us now.

The Job:

• Sharp commercial acumen and self-driven inquisitiveness to drive insights which yield incremental business performance including sales
• Conduct in-depth data analysis, data modeling and use of statistical methods to effectively support the development and refinement of strategic initiatives.
• Communicate business intelligence insights and recommendations to the product owners and other stakeholders.
• Develop processes and tools to monitor and analyze performance of the company’s products.
• Monitor, analyze, and report performance to the senior management team.
• Collaborate with various teams such as IT, Online Marketing, and Sales to support analytical needs, and define analytics opportunities for company products.
• Automate reporting processes as needed by team and company.
• Working with the data engineering team to ensure data quality and correct discrepancies.
• Support the finance team in data reporting needs and financial initiatives.

The Person:

• Possesses at least 5-10 years of hands-on experience in data analytics and business strategy.
• Attention to details and being able to work independently to meet tight deadlines.
• Can communicate well and work closely with different people from various teams to understand the process/business/problem well to better handle the task at hand.
• Possesses good verbal and written communication skills.
• Have a positive attitude and see challenges as opportunities.
• Expert in performing data queries, extraction, manipulation, and analysis with tools like SQL, Python, Pandas, and Apache Spark Dataframes.
• Deep familiarity in using BI tools such as Power BI and Google Looker Studio to produce automated dashboards. 
• Deep familiarity in using spreadsheet tools such as M/S Excel and Google Sheet.
• Knowledge of statistical concepts (regression, statistical tests, etc).

• Familiarity with analytics tools such as Google Analytics, Google Search Console, App Store Connect, Google Play Console will be advantageous.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Location: Sri Lanka

What We do:

Kognitiv empowers global brands to redefine loyalty through advanced data activation and multi-enterprise collaboration.

Founded in 2008, Kognitiv is challenging brands to redefine how they engage with their customers and deliver meaningful experiences that earn their lifetime loyalty.

In June 2020, Kognitiv and Aimia’s Loyalty Solutions came together to create a data and technology-led business, employing people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv is removing the complexity of cultivating loyalty, data, and partnerships, so brands can deliver enhanced value, personalization, and experiences to today’s consumers, right where they are.

Responsibilities

Incident Management (35%)

• Respond to and resolve service requests and incidents within agreed-upon SLAs.
• Escalate complex issues to appropriate teams for resolution.
• Document incident details, troubleshooting steps, and solutions in the ticketing system (ServiceNow).
• Provide timely updates to end-users on the status of their service requests.
• Act as the first point of escalation for major incidents (MI), performing triage and initiating Major Incident Management (MIM) engagement.

User Support and Training (35%)

• Serve as the first point of contact for end-users via Microsoft Teams (chat), addressing their technical concerns.
• Conduct remote troubleshooting to diagnose and resolve hardware, software, and network issues.
• Create and maintain user guides and documentation for common issues.
• Provide basic training and guidance to end-users on IT tools and systems.

ITIL/ITSM Framework Adherence (10%)

• Work in accordance with ITIL/ITSM principles to ensure efficient service delivery.
• Contribute to the continuous improvement of service desk processes.
• Follow established procedures for incident resolution and service request management.

Hardware and Software Support (10%)

• Demonstrate proficiency in Microsoft technologies for end-user compute, including Azure AD, Outlook/Exchange, OneDrive, SharePoint, Teams, Office suite.
• Demonstrate proficiency with Security tools.
• Troubleshoot and resolve issues related to Microsoft applications and services on both Windows and Mac platforms.
• Provide remote hardware support for end-users, addressing issues on both Windows and Mac devices.
• Provide remote software support for end-users, addressing issues on both Android and Apple devices.

Documentation, Knowledge Base Creation and Reporting (10%)

• Work in accordance with ITIL/ITSM principles to ensure efficient service delivery.
• Contribute to the continuous improvement of service desk processes.
• Follow established procedures for incident resolution and service request management.
• Maintain accurate and up-to-date documentation of common issues and resolutions.
• Create and update the knowledge base with solutions to common problems for reference by the team and end-users.

Required Knowledge & Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• ITIL Foundation certification is highly desired.
• Proven experience in a similar service desk role.
• Familiarity with Microsoft and Mac platform technologies for end-user compute.
• Strong understanding of IT service management principles.

Required Skills & Abilities

• Excellent problem-solving and critical-thinking skills.
• Effective communication and interpersonal abilities.
• Ability to manage and prioritize multiple tasks in a dynamic environment.
• Proficient in using IT service management tools and ticketing systems. ServiceNow experience preferred.
• Familiarity with stakeholder management and customer service best practices.
• Ability to work under pressure in a fast-paced environment.

Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives, and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need. 

Role: Product Analyst

Location: Sri Lanka (Colombo)

What We do:

Kognitiv empowers global brands to redefine loyalty through advanced data activation and multi-enterprise collaboration.

Founded in 2008, Kognitiv is challenging brands to redefine how they engage with their customers and deliver meaningful experiences that earn their lifetime loyalty.

In June 2020, Kognitiv and Aimia’s Loyalty Solutions came together to create a data and technology-led business, employing people across 20 countries worldwide. With 200+ clients and partners in more than 50 markets globally, Kognitiv is removing the complexity of cultivating loyalty, data, and partnerships, so brands can deliver enhanced value, personalization, and experiences to today’s consumers, right where they are.

About the opportunity:

The role of the Product Analyst is to represent the Product Manager and the overall Product function within the team. This role will have increasing autonomy over time as they ensure that the scrum teams are able to carry out their responsibilities by having direct access to Product representation.

Areas of key responsibilities:

• Acts as the primary day to day Product contact point for the Scrum team
• Supports the Scrum Master in managing team velocity and supporting the decision making on what stories are to be played in each sprint
• Embedded within the scrum team to provide guidance on stories and test scenarios
• Participates actively in daily scrum
• Responsible for ensuring that Product stories in Jira accurately reflect those in the epic document and communicates any in-sprint changes to both Product Manager and engineering teams as appropriate
• Supports the Product Manager and stakeholders during Epic and Story grooming and ensures that all Scrum Team concerns and questions are managed and answered
• Should be seen as a facilitator and not another layer of management delaying review
• Prepares showcases with scrum team, ensuring ALL story acceptance criteria can be demonstrated
• Presents showcases to Product Manager
• Is accountable for all defects in scrum showcase and acts as owner until resolved
• Investigates to understand all areas of the product, with the aim of being a functional expert within 12 months
• Initially all guidance provided to be written and copied to product analyst
• Daily contact with Product Managers and wider Product team to gain knowledge and understand requirements under development in more detail
• Product Manager to hold review and perform lessons learnt with this individual after every sprint and provide feedback 
• Work with Scrum Master to ensure each story and each sprint completes a Definition of Done

Required Knowledge & Qualifications:

• A Product advocate who can engender a Product-first mentality in Kognitiv’s Data and Algorithm teams with a bachelor’ degree or equivalent experience, & 2-3 years professional work experience in a Product Management role.
• Experience working in an Agile environment in a distributed team location, or similar experience.
• Strong experience working with leading SaaS-based enterprise application platforms.
• Experience working with user experience and product development teams.
• Experience working for or with application integration teams.

Skills and abilities:

• Innovator with a strong personal desire to help Kognitiv achieve excellence in Product Development.
• Naturally inquisitive with a passion for learning.
• A keen interest in data.
• Ability to make decisions when under pressure.
• Strong verbal and written communications skills; ability to communicate well with technical and non-technical people.
• Strong organizational and time management skills; ability to multitask and respond quickly to changing priorities.
• Excellent facilitation, presentation, and reporting skills.
• Self-motivated, high commitment/ energy level and results oriented. Proven persistence in problem solving. Flexible individual that adapts quickly and well to change.
• High levels of emotional intelligence.

We are a passionate and innovative organization looking for exceptional people to come and join us. This is an exciting opportunity to work for an international business, in a high energy environment with a collaborative, smart and passionate team. If you like the sound of us and the role: get in touch!

Here at Kognitiv, we don’t just accept difference - we celebrate it! Greater diversity means greater variation in ways of thinking, perspectives and approach. And we thrive on it for the benefit of our employees and our clients. Kognitiv are committed to creating an inclusive environment and all employment is decided on the basis of qualifications, merit, fit and business need.