Total 121 Business Development Executive job vacancies in Customer Service category in D13 Macpherson, Braddell

Does creating unforgettable experiences for others appeal to you?

Become a White Glove Concierge in Singapore's Premier Business District

Who We Are:

We are a leading concierge service in the heart of Singapore's dynamic business district. We're dedicated to exceeding expectations and fostering a welcoming atmosphere for our discerning clientele.

Who You Are:

• You have good customer service skills and a genuine passion for meeting new people
• You project a polished and professional demeanour, leaving a lasting first impression.
• Whether in the driveway, lobby or concierge area, you maintain an elegant presence while offering warm and attentive service.
• You possess a keen eye for detail and a talent for anticipating guest preferences, ensuring a truly personalized touch.
• You are a problem-solver at heart, adept at resolving tenant concerns efficiently and leveraging feedback to continuously improve service satisfaction.
• A local area expert, you can share insightful recommendations on dining, attractions, and sporting events, catering to diverse cultural needs.
• You excel in building rapport and fostering strong relationships with tenants, even within a short timeframe.
• You're comfortable dealing with different cultural nuances of people from around the world.
• You're a team player, always ready to lend a hand with additional duties when needed.

What You Do:

• Be the first point of contact for our valued clients, providing exceptional service and personalized attention.
• Manage access to all the properties, keeping all security protocols and SOPs in line with directives.
• Coordinate well with other teams and colleagues to ensure a seamless service is provided to each and every client and visitor, regardless of time of day.
• Anticipate needs and proactively provide solutions, ensuring a stress-free experience for our clients.
• Build meaningful relationships with regular tenants by showing genuine interest and concern, and recording personal guest preferences for a better service experience

What We Offer:

• A competitive salary and benefits package
• The opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional service.
• The chance to develop your skills and knowledge within the premium service industry.

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum Diploma in related fields
• 3 to 5 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Job Summary:

As a Customer Services Executive, you will play a vital role in supporting the Customer Services business unit and contributing to the organization's vision, mission, and core values. You will assist in ensuring exceptional customer service experiences and effective contract management practices. Through your commitment to excellence, client-centric approach, and strong communication skills, you will help cultivate trust, commitment, and a family-like environment for our students and stakeholders.

Scope of Works of Customer Service Executive

· Deliver excellent customer service to students and stakeholders by promptly addressing inquiries, concerns, and requests.

· Maintain accurate and up-to-date customer records, ensuring that all interactions are properly documented.

· Collaborate with the Customer Services team to identify areas for improvement and implement strategies to enhance service quality and satisfaction.

· Assist in the administration of contracts, including reviewing contract terms, maintaining contract files, and ensuring compliance with contractual obligations.

· Support contract negotiations and renewals by providing necessary documentation and liaising with relevant stakeholders.

· Assist in the tracking and monitoring of contract performance, highlighting any deviations or issues to the appropriate parties.

· Prepare and maintain accurate records, reports, and correspondence related to customer interactions, contracts, and service performance.

· Support the generation of regular reports on customer service metrics, contract status, and key performance indicators for management review.

· Assist in analysing data and identifying trends to provide insights for continuous improvement initiatives.

· Communicate effectively and professionally with students, parents, vendors, and internal stakeholders to address inquiries, provide information, and resolve issues.

· Collaborate closely with other departments, such as Operations, Finance, and Legal, to ensure smooth coordination and alignment of activities.

· Contribute to ongoing efforts to enhance customer service processes and contract management practices.

· Stay updated on industry trends and best practices in customer service and contract administration, sharing knowledge and suggesting innovative ideas.

· Collaborate with cross-functional teams to ensure effective communication and coordination in achieving customer excellence objectives.

· Engage in problem-solving activities, supporting root cause analysis, and implementing corrective and preventive actions.

· Foster a team-oriented approach, promoting collaboration, and knowledge sharing across different departments.

As a subsidiary of FirstCom Solutions, Firstcom Academy is no stranger to the needs of SMEs and the digital economy. We are focused on addressing the knowledge and skills gaps faced by employees and employers as more businesses make the offline-to-online transition.

At FirstCom Academy, we’re helping busy professionals transform and upgrade their careers through courses taught by industry veterans. By empowering our learners with real employable skills sought after by current market demands, we set them up for success and a fruitful career.

As we're in the midst of expansion, we are on the lookout for 5 Student Services Executives to assist in our new classes (both Kallang & Woodlands campus)!

[Responsibilities]

• Liaise with students, trainers and related departments & organisations to ensure programmes run smoothly
• Provide support for learners and companies through telephone, emails and walk-ins
• Ensure smooth daily operational activities
• Assist in facilitation of training
• Preparation of course materials
• Administrative work (Attendance, Evaluation, Document Filing, etc)
• Monitor and schedule all trainings to ensure compliance
• Plan and submit trainers' monthly calendar, trainer hours report
• Assist in the company’s continuous improvements and training related areas

[Requirements]

• Able to commit on weekend classes (5 days work week)
• Candidate must possess at least "O" Level or equivalent.
• Minimum 1 year of relevant experience in an Administrative or Customer Service role
• Good follow up and coordination skills
• Proficient with Microsoft Office

[Working Shifts/ Hours]

• Weekday class
• Mondays to Sundays - 8:30AM to 6PM
• If taking over weekend classes, Friday - 1PM to 10PM

The Service Excellence Team is responsible for ensuring the service quality standards of FirstCom Academy’s operations including but not limited to its training quality, staff and trainer’s service quality by continuously improving the service standards through collating feedbacks and surveys from our new and existing learners to improve our organization's overall standards. The team is also required to support our learners by championing their enquiries related to their courses.

Reports to: Service Excellence Manager

The Service Excellence Executive will support the Service Excellence Manager and the team by proactively managing the Academy’s email and call enquiries from our new and existing learners and also conduct outbound calls for collation of feedback to ensure continuous performance improvement. He/she will also support the data and analysis of quality performance, development and engagement of our training standards.

Key Responsibilities:

● Supports day to day enquiries or requests from our new and existing learners via email and calls.

● Ensure client satisfaction and delivery of service excellence by meeting set KPI’s

● Work with interdepartmental teams to ensure that an enquiry or request is addressed as soon as possible.

● Work with the team to plan, implement and monitor the service quality improvement activities

● Explore new customer experience touchpoint improvement ideas, and coordinate the execution of these touchpoint improvement projects and trials.

● Share and present insights on suitable alternatives and solutions on improving service workflow by working with the relevant departments on areas of improvement required

● Conduct outbound calls to gather feedback on their service and training experience and analyze performance and learner’s data to develop insights and identify new improvement initiatives.

● Track and monitor quality rating and success measures.

● Work with the production and marketing team to feature success stories.

● Document appreciation and commendation for staff who have done well.

● Provide course consultation to existing learners and assist them with enrolments to complete their professional certification - Each new sale to existing learner will be entitled to 6% comm upon completion

● Placement of corporate trainees where Corporate sales team will first close the total number of courses the company wish to complete and SEE will takeover and place their employees for the course. Each successful completion will have 1% comm

● Undertake any other duties or projects as and when assigned by the Service Excellence Manager

The Ideal Candidate

● Proven experience in a similar role, ideally within the service industry

● Customer-service oriented, strategic thinker, with innovative ideas and solutions for service excellence and exhibit excellent analytical skill to drive change.

● Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.

● Good analytical, planning and organizational skills and ability to work independently.

● Good communication and interpersonal skills with excellent command of written and spoken English and preferably Mandarin

● Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheets

Job Details:

• Basic Salary $2500 + HIGH COMMS!
• 5-6 days work week / Retails hours / Location varies: Shopping Mall/MRT

Responsibilities:

• Promote personal loans/credit cards to clients based on their needs.
• Build close long term relationships/rapport with existing clients.
• Focus on creating awareness of credit cards / loans.
• Promote online application method to customers.

Requirements:

• Minimum a GCE 'N' or 'O' Level
• No experience is needed, as training will be provided.

Interested candidates, click to APPLY / email to xinhui.hoong@justrecruit.com.sg

We regret to inform only Shortlisted candidates will be notified.

HOONG XIN HUI R24121451

Just Recruit Singapore Pte Ltd (EA12C6295)

Executive (Customer Relations)

The appointee handles institutional queries and feedback from students and public. You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

Responsibilities:-

· Handle enquiries and feedback, through all frontline channels including telephone, email, Chatbot and counter

· Maintain high quality of service and ensure that queries or escalations are handled professionally

· Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction

· Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:-

· At least a tertiary education (in any discipline)

· Proficient in Microsoft Office applications

· Strong writing and analytical skills

· Service-oriented and adept at problem solving

· Have a pleasant disposition and is passionate about helping others

· Ability to work independently and capable of being an effective team player

Working Hours:-

Mon-Thu: 8.30am - 6.00pm,
Fri: 8.30am - 5.30pm

Salary:-

$2500/mth

Contract Duration:-

11 months

Location:-

Singapore Polytechnic, Dover MRT

Job Responsibilities:

• Oversee the Customer Service and Operations Teams to support daily RMA/RTV and Fulfillment process
• Handle daily routine operation and resolve operation issues
• Act as the main contact point to Customers, Management and HQ
• Liaise with customer on RMA return (RMA request, approval, return shipment, RMA return TAT etc)
• Liaise with repair vendor on RTV return (RMA application, return shipment, reverse logistics, RTV return TAT etc)
• Liaise with Warehouse, 3rd Party Hub and forwarders on logistics and shipment arrangements
• Handle systems transactions and Master file tracking
• Inventory Reconciliation
• Participate in weekly con-calls, face-to-face meeting with Customers, Internal meeting and Daily Operation meeting
• Compilation of daily, weekly, monthly reports as and when requested by Management, HQ and Customers
• Preparation of ISO procedures and process flow
• Constantly review Process Improvement and system enhancements
• Handle other ad-hoc duties and new projects as assigned

Job Requirements:

• Diploma holders and above
• Minimum 1 - 2 years of experience in Supply Chain Management (After-sales Service)
• Knowledge in RMA and RTV process is a must
• Must possess good leadership skills and be a Team player
• Strong in MS Office (Excel, MS words, Powerpoint)
• Attentive to details
• Pro-active and good working attitude
• Willing to support OT as and when required
• Required language(s): English and Mandarin (to be able to liaise with chinese-speaking logistics counterparts)

• With min 2 years of Customer Service experience
• Good communication and interpersonal skills
• Bilingual in English & Mandarin to liaise with customers & vendors
• Received and Process Sales Order using SAP system, acknowledgement with estimate delivery date base on standard lead time
• Process Purchase Order to vendors
• Liaise with various internal & external parties to ensure timely production and shipping of goods
• Administer orders backlog, co-ordinate with Sales if there is any delivery &/or production hiccups.
• Process delivery or shipping documents, co-ordinate with Singapore &/or Philippines warehouse, Forwarders and Transporters to ensure smooth delivery to customers.

Contract Duration

· 3 Months (1 July 2023 to 30 September 2023)

Working Location

· Woodlands

Working Hours

· 5 Days (Mon to Fri: 9.5 hours per day between 6.30am to 7.00pm (depending on shift), inclusive of 1 hour lunch break)

· Service not required on public holidays. However, service may be required on Saturday or Sunday if there are school activities.

Offered Salary

• S$1,740 per month

Requirements

· Applicants should preferably have prior experience in maintaining of premises and logistics duties.

Job Description

· General maintenance of the school’s premises & equipment

· Distributing of snacks to the MK classes

· Providing logistical support for school events and activities including carrying and arranging of furniture and equipment

· Any other duties assigned by the supervisor, OM, AM or the School Leaders

· Officer deployed to MK will be required to undergo a food hygiene course and complete a Declaration on Measles, Mumps, Rubella and Varicella

Job Description:

• Attend to customers at the counter of the CC
• Administrative duties
• Any other ad-hoc duties assigned

Working Arrangement:

Contract Duration: 3 Months

Location: 365 Commonwealth Avenue

Working Hours: 5 Day Work Week: 9 – 6pm (inclusive of weekends)

Salary: $2300/Month

Job Requirements:

• Prior experience in Customer Service will be helpful
• Communication skills
• Basic Microsoft office skills

Job Description:

• Perform duties related to sector regulation work, such as conducting due diligence checks,

processing and reviewing applications/submissions by charities;

• Answer calls, attend to emails and provide technical assistance to charities who encountered

issues related to applications and submissions in Charity Portal; and

• Any other matters assigned.

Working Arrangement:

Contract Duration: 1 Year

Working Hours: Mondays to Fridays (office hours with hybrid working arrangement)

Salary: Monthly Rated (TBA)

Job Requirements:

• Good written and oral communication skills.

• Good interpersonal skills.

• Able to work independently, exercise initiative, pay attention to details, be a good team player.

• Basic knowledge of legal and accounting principles will be advantage.

• Experience in customer support and familiar with MS CRM Dynamics 365 will be advantage.

Job Scope:

• Attend to public queries received from the listening channels (call, email and walk-in) in a prompt and professional manner and meet the service standards assigned to cases.
• Through service delivery, uphold SEAB’s image as a trusted authority in the examinations and assessment and as an organisation that is customer-focused.
• Participate in the implementation of service initiatives to ensure a delightful service experience for SEAB’s customers.

Successful applicant will play an active role in managing public queries. The key responsibilities include:

- Handle public queries received from all listening channels (e.g., call, email, walk-in) professionally; answer and/or redirect queries to SEAB officers.

- Use a Call Management System to make inbound and receive outbound calls from customers and ensure proper post-call wrap up after call handling.

- Use Customer Relationship Management System (CRMS) for recording and tracking of public queries received via all listening channels.

- Monitor and ensure case closure for service fulfilment within the stipulated time frame in accordance with SEAB’s Service Standards for the closure of public queries.

- Collate daily updates on issues faced and resolutions offered, as well as pending cases for submission within the department.

- Alert and inform the department or security personnel of any irregularities or incidents that happened during a call, email or walk-in interaction.

- Where there are queries pertaining to issues under other public agencies, the officer shall perform internal checks within the department before referring the queries to the relevant public agency under the No Wrong Door Policy.

- Collate and prepare customer service data for reporting

- Other daily operational and administrative duties as assigned.

Working Arrangements:

5 working days a week, excluding Public Holidays.

There are two rostered shifts. The shifts are below:

• 8.00am to 5.30pm, with 1 hour of lunch break
• 8.30 am to 6.00 pm, with 1 hour of lunch break

On Fridays, the CSO will end 30 minutes earlier, based on the shift he/she is assigned to.

Working Location:

Singapore Examinations and Assessment Board

298 Jalan Bukit Ho Swee, Singapore 169565

Requirements:

- Must be able to commit to the one year contract

- At least three (3) years of front-line customer service experience in emails and calls

- Familiar with generation of reports using Microsoft applications and Customer Relationship Management Systems e.g., Microsoft Excel, Dynamics 365

- Bilingual with proficiency in at least one other Mother Tongue Language (to manage diversified groups of visitors and customers)

- Good verbal and written communication skills

- Good customer service skills in handling customer issues and complaints independently and professionally

- Have a pleasant disposition with a positive attitude

- Results-oriented and resilient in handling competing demands and tight deadlines

- Work well both independently and in a team

- Proficient in the MS Office applications

Job Scope:

Reception:

Handle telephone calls.

Manage the counter – attending to all students, parents and walk-in visitors’ queries.

Attend to goods delivery on behalf of staff.

General Admin:

Assist in managing the sick bay by attending to unwell and injuredstudents.

Attend to students leaving school early.

Handle lost and found money and items.

Assist in admin duties such as data entry, faxing etc.

Packing and dissemination of brochures, forms and information booklets.

To maintain tidiness of the reception area and sick bay.

Any other duties assigned when required.

Requirements:

Qualification:

Minimally have GCE ‘O’ level certification or the equivalent of ESS Career Readiness Certificate (Operations).

Should preferably have a valid First Aid with Cardio-Pulmonary

Resuscitation (CPR) and Automated External Defibrillator (AED) certification as of ITQ closing date. All overseas first-aid license shall be validated by the National Resuscitation and First Aid Council. Applicants shall complete the validation on their own and submit the approval when they bid for jobs in schools.

Experience:

At least 1 year of relevant work experience in reception work and/or general admin.

Must have the knowledge and ability in using basic Microsoft Outlook, Word and Excel.

Must be able to converse in English and Mandarin due to the school being a Special Assistance Plan (SAP) school.

Should preferably have prior relevant experience working in Primary schools.

Skills:

Good customer service skills.

Good communication and inter-personal skills.

Ability to work independently.

High level of initiative and is a good team player.

Contract Period: From 1 Jul 2024 to 30 Jun 2025 (exclude Dec 2024 & Jun 2025)

Location: Bartley Road

Salary: $2400/month

Working Arrangement:

Mondays to Fridays: 9:00am to 5:00pm, inclusive of 45 minutes lunch break

Service not required on Saturdays, Sundays and gazetted public
holidays.