Total 43 Assistant HR Manager job vacancies in Customer Service category in Bandar Bukit Tinggi, Selangor

CUSTOMER SERVICE ASSISTANT

(Non Executive)

Salary Range:  RM1,800 and above (depending on experience)

Enjoy a 5-day week job and in PJ area

 

Responsibility

• To assist Customer Service Executive
• To prepare Tenders and Quotations and follow up with customers and prospects.
• To prepare all Sales Orders, Delivery Orders and Invoices to customers.
• To handle the E-perolehan system (Government and PPUM)
• To prepare Packing Lists and arrange for the transporter to be assigned for the deliveries to customers.
• To follow up on deliveries and ensure customers are satisfied.
• To solve customers’ issues, enquiries and complaints to the best of ability and in a professional manner.
• To churn out Weekly Activity Reports to the Finance & Accounts Manager and MD.
• To prepare weekly reports to the MD on quotations sent out.
• To key-in armboard stock.
• To help with packing of armboards as and when the need arises for urgent delivery.
• Any other ad hoc assignments as and when arising.

 

Requirements

• Fresh school leavers with SPM / STPM are welcome to apply
• Able to work independently with minimum supervision, pleasant personality and positive attitude
• Proficient with MS Excel, Word and Powerpoint.
• Knowledge to hand E-perolehan will be an added advantage
• To be a team player
• All races are encouraged to apply 

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities

CUSTOMER SERVICE ASSISTANT

(Non Executive)

Salary Range:  RM1,800 and above (depending on experience)

Enjoy a 5-day week job and in PJ area

 

Responsibility

• To assist Customer Service Executive
• To prepare Tenders and Quotations and follow up with customers and prospects.
• To prepare all Sales Orders, Delivery Orders and Invoices to customers.
• To handle the E-perolehan system (Government and PPUM)
• To prepare Packing Lists and arrange for the transporter to be assigned for the deliveries to customers.
• To follow up on deliveries and ensure customers are satisfied.
• To solve customers’ issues, enquiries and complaints to the best of ability and in a professional manner.
• To churn out Weekly Activity Reports to the Finance & Accounts Manager and MD.
• To prepare weekly reports to the MD on quotations sent out.
• To key-in armboard stock.
• To help with packing of armboards as and when the need arises for urgent delivery.
• Any other ad hoc assignments as and when arising.

 

Requirements

• Fresh school leavers with SPM / STPM are welcome to apply
• Able to work independently with minimum supervision, pleasant personality and positive attitude
• Proficient with MS Excel, Word and Powerpoint.
• Knowledge to hand E-perolehan will be an added advantage
• To be a team player
• All races are encouraged to apply 

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities

客戶服務助理

（非執行）

薪資範圍：RM1,800 或以上（視經驗而定）

享受八打靈再也地區每週 5 天的工作

責任

• 協助客戶服務主管
• 準備標書和報價並跟進客戶和潛在客戶。
• 為客戶準備所有銷售訂單、交貨訂單和發票。
• 處理 E-perolehan 系統（政府和 PPUM）
• 準備裝箱單並安排運輸商向客戶送貨。
• 追蹤交貨情況並確保客戶滿意。
• 以最好的能力和專業的方式解決客戶的問題、詢問和投訴。
• 向財務與會計經理和總經理製作每週活動報告。
• 準備每週向總經理提交的報價報告。
• 鍵入臂板庫存。
• 在需要緊急交貨時幫助包裝臂板。
• 出現時的任何其他臨時任務。

要求

• 歡迎持有 SPM / STPM 的應屆畢業生申請
• 能夠在最少的監督下獨立工作，個性開朗，態度積極
• 精通 MS Excel、Word 和 Powerpoint。
• 掌握 E-perolehan 知識將是一個額外的優勢
• 成為團隊合作者
• 鼓勵所有種族申請

津貼和福利

• 中心位置
• 事假
• 個人發展機會

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Assistant Housekeeping Manager to join our team

As a Assistant Housekeeping Manager, we rely on you to:

• Assist Executive Housekeeper in directing and maintaining housekeeping department
• Supervise the team in the maintenance of guest rooms and replenish room supplies
• Ensure quality assurance standards are met at all times
• Ensure the quality of service delivered is compliant with hotel guidelines and policies

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys interacting with people
• Fully understands room operations
• Enjoys problem solving with a can-do attitude
• Is a friendly, helpful and trustworthy leader
• Has strong interpersonal skills
• Must be detail-focused and guest-oriented

If you are the right person, what are you waiting for? Click the APPLY button now!

Job Brief:

Primarily responsible to ensure that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff, and maintaining a calm, professional environment at all times. Supervises and assigns duty roster for Guest Service Agent and Bell Counter. Responsible for the VIP movement in the Hotel.

Job Responsibilities:

1. Overseeing Front Office operation including maintenance, cleanliness, and efficiency.
2. To train and motivate the front office team towards excellent guest service.
3. Train new hires.
4. Conduct shift briefing.
5. Provide courteous service to the guest and respond promptly and tactfully to the guest's complaints, requests, and inquiries and log in the complaints.
6. Critical thinking during emergency.
7. Handle cash float with integrity.
8. Safeguard the cash float assigned and to be fully accountable for it.
9. Aware of the daily arrival and departure list for VIPs and special need/care guests.
10. Check the VIP room before the ETA.
11. Do spot check on the hotel shuttle.
12. Aware of the functions / events and meetings of the day.
13. Check cleanliness, lighting, and defect of the lobby and public areas.
14. Ensure front office staffs are always in proper and orderly appearance and behaviour.
15. Checks on registration cards of checked-in guests and ensure all important information should be filled on each card by reception or the guests.
16. Perform night audit.
17. Assist in handling door lock and safety box problem.
18. Helps the reception or bell counter as and when required.
19. Check the wake-up call list and ensure guest received on time.
20. Approves and sign for rebates.
21. Authorize and control late departure when required.
22. Answer guests’ inquiries and attend to the needs of the guest.
23. Follow up in credit check report.
24. Ensure the permanent folio/group master is closed promptly.
25. Projects calm and professional manner always.
26. Always observe hotel policy and SOP when dealing with guest.
27. Ensure smooth group check-in.
28. To be familiar with the measure and the steps to be taken when the system fails and all backup procedures.
29. Ensure a high level of product knowledge of the hotel and local area and know the daily happenings in the hotel.
30. Delegate tasks and ensure is completed at satisfactory level.
31. To attend meetings in the absence of Front Office Manager.
32. Managing store par level and cleanliness.
33. Promote hotel outlets/restaurant.
34. Assist on hotel inspection in the absence of Front Office Manager.
35. Schedule the duty roster and submit to Front Office Manager for approval.
36. Rules and regulations, grooming codes and code of conduct of employees as well as customer relations are always adhered to.
37. Greets the VIP guests of the hotel or as directed by the Front Office Manager.
38. Perform any other duties as required by Front Office Manager or Guest Service Manager or Rooms Division Manager.

Job Requirements:

• Diploma or bachelor’s degree in hospitality management.
• Previous experience working in a luxury 4 or 5-star hotel environment with minimum 2 years of experience in similar position.
• Microsoft Office.
• Tech Savvy.
• Able to converse in Bahasa and English, additional local language will be advantage.
• Strong problem-solving skill.
• A team player.
• Pro active.
• Passion to serve.
• Reliable.
• High integrity.
• Fast learner.
• Good communication, presentation and leadership skills.
• High analytical skills and able to make quick and decisive actions.
• Good relationship management skills with internal and external guests.
• Highly driven to achieve target.
• Inquisitive and confident.

We are looking for a friendly, team-oriented individual who is keen to join the team! If your forte lies in interacting with people of all ages and all walks of life, and you possess a flair for detail and organisation, you are just what we are searching for!

Key Responsibilities (administrative aspect of the job)

You will represent the company as well as uphold the company's image with the impression you leave on our clients. You will be the focal point of communication between students, parents and management, providing information, scheduling classes, sorting out administrative tasks, handling queries and sales, and managing feedback. In order to let clients feel welcome at the gymnastics centre, an approachable attitude is the way to go.

Job Requirements

• Minimum 3 years experience of administrative and receptionist background (please provide references)
• Education qualifications (degree, diploma, or certificate in administration and business)
• Proficient in English (verabl and written)
• A customer-service oriented attitude
• Able to work independently to meet deadlines
• Possess effective communicative and interpersonal skills
• Proficiency in intermediate Excel & other MS office application
• Meticulous, independent and has good analytical and problem solving skills
• Work during business operation hours i.e. from afternoon to night, 3.5-6 days work week
• Singaporeans or PRs only

*Only shortlisted candidates will be contacted

What the role is

The Animal & Veterinary Service (AVS), a cluster of NParks, safeguards the health and welfare of animals through comprehensive and integrated programmes. AVS works closely with partners in the veterinary and animal-related industries to strengthen capacities and enhance competencies in animal health and welfare. It is the main touch-point on animal and veterinary matters in Singapore and the first responder for all animal-related feedback. It also conducts public education and engagement programmes to foster a humane and gracious society for all, where pet owners, communities, and animals co-exist in greater harmony within our City in Nature.

What you will be working on

As part of the Centre for Animal Rehabilitation under the Professional and Scientific Services Division, your role will involve operations and research relating to the welfare, behaviour and rehabilitation of animals.

Your scope of work includes:

• Manage duties required in the centre to ensure smooth functioning, including procurement and management of inventory and contract services, supervision of contractors, planning and budgeting, data management and analysis, regular maintenance and upkeep of facilities and equipment, workplace health and safety, and managerial duties
• Assist with animal operations, including handling public enquiries, liaison with external parties such as the public, volunteers and Animal Welfare Groups on enquiries and the Centre’s programmes, animal care and husbandry.
• Develop, implement and manage research projects relating to animal welfare and behaviour
• Assist with the different activities and programmes related to the Centre.

What we are looking for

• Degree in veterinary medicine, biology, life sciences or other relevant discipline is preferred. Post-graduate degree in the preferred field will be advantageous.
• Experience managing tenders, contracts and workers; and project management is preferred.
• Relevant working experience in shelter management, animal care or husbandry is preferred.
• Relevant experience in behaviour assessments, behaviour modification and animal handling, especially under animal shelter contexts is preferred.
• Strong management and communication skills, independent, self-motivated, meticulous and enthusiastic.
• Able to work effectively in a team environment.
• Expected to work with animals.
• Good written/ oral communication and interpersonal skills.
• Competent in Microsoft Office Applications.

Office Location:

The office will be situated at:

Animal Management Centre, 57 Sungei Tengah Road Singapore 699013

Only shortlisted candidates will be notified.

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

Job scope

• General adminstrative duties and support on the center's day to day operations.
• Worksheets preparation (Stapling and holepunching) and getting ready worksheets for teachers
• Attend to whatsapp enquiries, walk-in enquiries
• Faciliate and advise on student's make up lesson arrangement
• Other Ad-hoc duties as assigned by management
• Marketing for the center

Office Admin / Admin Executive (Full Time)

5 days work weeks

• Saturday 9.00 a.m. to 5.00 p.m.
• Sunday 8.30 a.m. to 3.30 p.m.
• Weekday 12pm to 9 pm (3 days)

OR

• Saturday 9.00 a.m. to 6.00 p.m.
• Weekday 12pm to 8.30 pm (4 days)

OR

Weekdays 12pm to 9pm (5 days)

4 days work week

• Saturday 9.00 a.m. to 6.00 p.m.
• Weekday 12pm to 9pm (3 days)

• Address: Bukit Timah Plaza
• No experience may apply
• Computer and Microsoft office skills needed.
• Training will be provided

Please state your preferred working days and send your CV to admin@wondrousmind.com.sg

• Plan sufficient Stock according to customer forecast.
• Arrange timely customer deliveries based on stipulated delivery schedule.
• Monitor incomplete Sales orders to be cleared within 3 months.
• Raise PR for materials shortage and replenish inventory to safety level.
• Review and maintain inventory at an optimum level and avoid stockout.
• Analyze stock ageing report to minimize slowing items and avoid stock obsolescence.

Requirements:

• ITE/Diploma with 2 years of related experience.
• Fluent in English (spoken & written)
• 5-day week, 0830 am to 6.00 p.m.
• Good personality and able to work independently with all levels

Service Delivery Manager

As a Service Delivery Manager, you are responsible for making sure that services are being seamlessly delivered to the clients. You are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. You play a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

• Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
• Maintaining high-performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analysing third-party as well as internal processes, and creating strategies for service delivery optimisation
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on the performance of the service delivery
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

• Experience in dealing with third-party-provided services
• Operational ability in a diverse, large-scale environment
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Mastery of ITIL principles
• Expertise in people management and leadership
• Strong organizational skills
• Ability to manage and prioritize tasks efficiently
• Solid resource planning and problem-solving skills
• Readiness to demonstrate a proactive attitude
• Excellent verbal and written communication skills

Server / Assistant Restaurant Manager is reliable, innovative and will oversee and support the operations, to ensure quality, profitability and an enjoyable dining experience. He/She will also address customers' complaints and queries in a swift, courteous manner.

DUTIES & RESPONSIBILITIES :

• Mainly assist the Restaurant Manager in overseeing and managing the service.
• Monitor compliance with safety and hygiene regulations
• Coordinate communication between front of the house and back of the house staff
• Gather guests’ feedback and recommend improvements to our menus
• Maintain high customer service to our high net worth members

QUALIFICATIONS :

• Work experience as a Restaurant Assistant Manager or similar role in the hospitality industry
• Good reporting skills
• Customer service attitude
• Strong communication and team management skills
• Communication and team management abilities
• Excellent conflict resolution abilities.
• Availability to work within opening hours

BENEFITS :

• Perks of the position
• Things that successful candidates will enjoy and get
• Something that they will get excited about
• Free staff meal daily
• 12 days annual leave

Summary of role requirements:

• Looking for candidates available to work on weekdays and weekends with flexible working hours
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Driving Licence
• Excellent command in spoken and written English and Chinese

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Alliance Française de Singapour is a local non-profit educational and cultural organization, affiliated with the international network of Alliances Françaises. With a mixed team of Singaporeans and French, and more than 4,000 members of all ages, the Alliance Française de Singapour fulfills its mission of teaching the French language and promoting French and Francophone cultures by offering various activities in its language center, gallery, theater and library.

We are looking for a professional and customer service oriented Receptionist cum Admin Assistant to join our team.

Responsibilities

Provide Front desk reception service for the office which includes handling all incoming calls and managing internal & external customers timely and professionally.

Receive and greet all visitors professionally and in a courteous manner.

Maintain a tidy and presentable reception area with necessary stationery and materials (e.g., pens, forms, brochures).

Address admin-related queries in-person and/or via phone/email in a timely, accurate and professional manner.

Receive, sort, and distribute mail/deliveries in a timely manner.

Provide, in-person and via phone/email, basic and accurate information relating to Alliance Française de Singapour’s general & cultural activities.

Maintain office security by following safety procedures.

Ensure that all the main doors (general areas) are duly locked securely after office hours.

Manage translation services, including quoting service fees, collecting payment and issuing receipts.

Advise clients on the different types of membership, account creation, collecting payment and issuing membership cards.

Assist with calling clients for surveys, including post registration call-back exercises.

Provide administrative support to the team and support ad hoc tasks as required.

Other tasks and duties assigned by management.

Qualifications & Experience

Minimum 1-2 years of work experience in office management and receptionist roles

Able to work independently without much supervision

Strong organizational and multi-tasking skills

Pro-active and attention to detail

Singaporean / PR