Total 107 Analyst job vacancies in Jl. Akmaludin No.26, Desa Wirowongso, Kecamatan Ajung, Kabupaten Jember - Jawa Timur

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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

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Date Posted:

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Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

The KYC Operations Analyst is responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
• Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
• Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
• Assist Citi on KYC efforts in accordance to the NAM Retail AML KYC Ops (NTB) procedures
• Perform KYC reviews (Scheduled & Unscheduled Reviews for Individual Client types across varied risk classes) including monitoring and tracking of KYC records, assisting with the development and execution of action plan for expiring records, and ensuring records are not past due
• Determining if the accounts are in scope
• Client Identification, Verification and Screening
• Information such as customer’s address, employment (including employer), connectivity to PEP/SPF (Sanctions Screening), will be validated and confirmed. These will be validated based on existing information available or through approved third party sites. Based on the results, enhanced due diligence checks will be performed which include negative news and social media checks
• Partner with internal units to ensure adequate due diligence process is carried out for customer accounts and documentation reviews
• Ensure all information and documentation comply with local regulation and Citi standards
• Send the requests to Outreach/RM for accounts where information is required to complete the review
• Any suspicious product usage from AML perspective gets highlighted to senior management for further reviews promptly
• Ensure to maintain quality standards (90% and above) for the KYC reviews undertaken
• Ensure any tech issue/procedural clarifications gets highlighted to managers for further review and guidance
• Ensure to get Quality Control (QC) review done on files prior to submission and respond/correct any discrepancies identified during QC reviews
• Submit record for Business Approval once review is complete and respond/correct any discrepancies identified during BA reviews
• Willing to work in night shifts

Qualifications:

• Need candidate to hold previous relevant experience of minimum 5 to 8 years
• CAMS preferred
• Candidate should be willing to work in US shift/night shifts

Education:

• Bachelor's degree

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Global Risk Review (GRR) provides independent, objective, reliable, valued and timely assurance to the Board of Directors and Committees of Citigroup and Citibank, NA, to the Citigroup Chief Risk Officer, the Citigroup Chief Credit Officer, senior management and regulators as to the effectiveness of credit and collateral risk management and the ability of the Business and Independent Risk Management to identify, monitor, mitigate and control current and emerging risks.

Within GRR is the Infrastructure and Strategic Projects (ISP) team which oversees critical projects and helps in the infrastructure and control development and implementation for the consolidated GRR organization, and the various Global Risk Review teams. These teams all share a common purpose to provide assurance and assessment of emerging risks and frameworks that cut across multiple businesses, regions and products across Citi.

Position Objective:

The GRR Senior Analysts report to the GRR Risk Operations Senior Officers for their respective focus area. The GRR Senior Analyst provides meaningful analytical and functional support for the GRR ISP team and governance teams through business analysis and reporting - to provide high level and drill down analysis of various review functions.

Development Value:

Developmental opportunities include experience in a high visibility, dynamic function; significant exposure to the a global mix of credit and market portfolios, products and Businesses; enhanced business contacts through directly supporting GRR Management initiatives; cross-training opportunities across the various GRR functions and greater potential for Citi Risk-wide contribution to work products presented to Senior Management, the Risk Management Executive Committee, regulators and Citi’s Board of Directors.

Key Responsibilities:

• Support the GRR Infrastructure & Strategic Projects team and other non-review GRR functions in special projects
• Participate in key re-engineering projects to develop processes and procedures across the GRR organization
• Accountable for creation and execute business requirements, test plans and scripts cross-functional requirements
• Prepare metrics and presentations and exchange ideas/information in a concise and logical manner between business units and technology team
• Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies using agile methodology.
• Develop User Acceptance Testing Plan and test scenario and coordinate with stakeholders to make sure release is completed with quality testing.
• Work closely with the UAT Testing team and technology team and write test scenarios, to ensure processes meet requirements and identify system problems to develop solutions based on analyses.
• Participates in project activities including prioritizing, developing schedules, preparing plans and process and procedure documents, effectively resolve the Issues as they arise.
• Identify and analyze situations that create risk for Citi, using various resources such as multiple risk systems and knowledge of the elements of Risk.
• Communicate findings of analysis to Product Owners and GRR Head of ISP
• Analyze and interpret data to make conclusions or recommendations.
• Mentor junior analysts

• Other items as required to execute efficient, consistent and value added review activities

• Gather deliverables and/or prepare presentations to meet internal and Regulatory needs

Knowledge / Experience:

• Between 5 and 8 years work experience in Banking, Finance, Accounting, Economics, Business Administration or similar with Credit, Basel Capital, Accounting or financial statement analysis experience
• Experience with software development life cycles, agile methodology
• Knowledge of Citi’s organization and systems preferred, specifically in how systems work together, reporting capabilities and the ability to navigate the nuances of the trading book.
• Level will be determined based on experience.
• Effective Planning, Monitoring and reviewing.
• Knowledge of Credit, Reporting, Basel, CCAR or Collateral risk or understanding of financial accounting standards (international and/or domestic) is beneficial or an aptitude to learn.

Skills/Competencies:

• Intermediate to advanced proficiency in Microsoft Office (Excel, Power Point, SharePoint, Access, Word, Visio, etc.)
• A natural curiosity to deep dive into data trends and variances
• Energetic, flexible, proactive and responsive team player with the interest to learn, take initiative and work in a fast-paced environment
• Excellent time management and organizational skills
• Detail oriented with ability to work independently and prioritize workload
• Strong written and verbal communication skills - ability to express and communicate concisely and clearly with various levels of management
• Strong interpersonal skills

Qualifications:

• Bachelor’s Degree in Engineering, Finance, Accounting, Economics, Business Administration or related field

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

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El Analista Intermedio de Administración de Datos/Información es una función profesional de un empleado en desarrollo. Se ocupa de la mayoría de los problemas de forma independiente y tiene cierta libertad para resolver problemas complejos. Integra conocimientos sólidos del área de especialidad con una comprensión sólida de los estándares y las prácticas de la industria. Tiene buena comprensión del modo en que el equipo y el área interactúan con otros para lograr los objetivos de la subfunción o la categoría del puesto. Aplica un pensamiento analítico y el conocimiento de herramientas y metodologías de análisis de datos. Exige atención al detalle al realizar juicios y hacer recomendaciones en función del análisis de información fáctica. En general, debe lidiar con temas variables con impacto potencial más amplio en los negocios. Aplica su juicio profesional al interpretar datos y resultados. Explica la información de manera sistemática y transmisible. Se requieren habilidades desarrolladas de comunicación y diplomacia para intercambiar información potencialmente compleja/sensible. Genera un impacto moderado pero directo mediante un contacto estrecho con las actividades principales de los negocios. La calidad y puntualidad de servicio suministrado afectarán la eficiencia del equipo propio y de equipos estrechamente relacionados.

Responsabilidades:

• Esta función cubre a los titulares a cargo de diversas actividades de datos, incluida la administración de base de datos, análisis de datos, mantenimiento, calidad de datos y gestión de base de datos o arquitectura de base de datos/ingeniería de diseño.
• Realiza trabajo administrativo u operativo de rutina.
• Realiza acciones cotidianas enfocadas en la administración de procedimientos, análisis y preparación de informes definidos.
• Un titular con mayor nivel jerárquico revisará y verificará el trabajo de la persona con detenimiento y tendrá contacto limitado fuera de su área inmediata.
• Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia.
• Posición hibrida 3 días a la semana en la oficina y 2 días home office.

Aptitudes:

• Entre 2 y 5 años de experiencia relevante.
• Capacidad de pensar de forma analítica.
• Conocimiento en productos bancarios.
• Proactivo, colaborativo, creativo con habilidades de negociación, lógico y organizado, resiliencia y adaptación al cambio.
• Conocimiento intermedio en lenguajes de programación; SAS, SQL, o Python.

Educación:

• Licenciatura/título universitario o experiencia equivalente.
• Necesaria licenciatura concluida en carreras matemático-financieras o afines.
• Estar titulado o estar en trámite de título, ya con Servicio Social concluido.
• Necesario nivel de inglés intermedio.
• Tener cursos, certificaciones es un plus.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control.  The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met.

Responsibilities:

• Contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade.
• Assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management.
• Aid in the design and implementation of technology including testing and rollout.
• Provide training and support to transaction management staff and business constituents.
• Partner with each of the originating and coverage business lines, credit risk, operations, legal, etc.
• Ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations.
• Work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency.
• Constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle
• Participate in projects to enhance performance and efficiency.
• Take part in loan remediation and loan system testing / migrations.
• Actively manage and maintain a deal closing pipeline of loan transactions.
• Coordinate and close loan transactions/lifecycle events, capture data, store documentation, troubleshoot issues/roadblocks, perform quality control
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years relevant experience
• Individual must have excellent communication, organizational and interpersonal skills.
• Individual must work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up. 
• Candidate has quantitative skills with a high proficiency with Excel and other Microsoft based programs.
• Tableau or visualization tool familiarity
• Experience with Loan IQ, transaction capture tools, etc.
• Keen attention to detail
• Developed analytical and problem-solving abilities
• Client relationship and solution skills

Additional non-core qualifications which will be considered are:

• Experience within a large global team supporting wholesale lending at large financial Institution
• Knowledge of wholesale loan (syndicated / bilateral) product and business, including an understanding of legal loan documentation, loan / funding mechanics, deal structure, funds flows, etc.
• Experience working with clients under time constraints to facilitate a transaction or process.
• Proven ability to collaborate with team members, Senior management, and other business constituents
• Critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems
• Ability to multi-task through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders
• Understanding and awareness of appropriate corporate and regulatory policies in relation to Lending
• Deep understanding of operational processes supporting Wholesale lending
• Focus on achieving/exceeding key operating standards within a KPI/metrics driven culture
• Ability to work in an environment where priorities are frequently changing

Education:

• Bachelor's/University degree or equivalent experience

- Intermediate English proficiency required

- Experience required in corpora credit/ loan operations

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Data Quality Intermediate Analyst is responsible for delivering subject matter and industry expertise across the enterprise in coordination with the Data Quality  team. This role deals with most problems independently and has some latitude to solve complex problems.  Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.  Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. 

Responsibilities:

• Partners with business teams to develop process improvements, solutions, and streamline operational workflows
• Applies professional judgment and attention to detail when interpreting data and results based on the analysis of information
• May occasionally provide informal guidance or on the job training to new or lower-level team members
• Communicates with tact and diplomacy to exchange potentially complex/sensitive information with project stake holders or internal parties
• Works and coordinates with a multidisciplinary group of business leads, operations managers, and technologists
• Report Data Quality issues through the Data Concern Remediation Management process
• Defines detailed business data requirements and documenting them
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable rules, laws, and regulations, adhering to Policy, applying sound ethical judgement regarding personal behaviour, conduct and business practices, and escalating managing and reporting control issues with transparency

Qualifications:

• 2-5 years’ Experience with defining and implementing Data Quality programs; Banking or Finance industry preferred 
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)
• Strong analytical skills and attention to detail
• Working knowledge of Collibra and other Data Governance industry standard tools
• Intermediate proficiency in System Query Language (SQL)
• Working knowledge of Tableau (report consumer, developer, etc.)
• Demonstrated understanding of Database structures
• Flexible, team-oriented and have good interpersonal skills
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills

Education:

• Bachelor's/University degree or equivalent experience

-Conocimiento en SAS y SQL

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Update help content used by Knowledge Hub end users to service client inquires, as needed
• Execute work assigned, including annual review certification and change requests
• Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
• Conduct needs assessment and update content or develop content related solutions according to business requirements
• Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
• Monitor work progression ensuring completion of assignments by requested due date
• Ensure consistent application of team process controls
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years relevant experience
• Proficient in Microsoft Office
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities:

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

Education:

• Bachelor’s degree/University degree or equivalent experience

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Como Representante de Cuentas por Pagar, esta persona es responsable de la ejecución de los pagos a los proveedores, reembolsos a los empleados, pago de tarjetas de crédito corporativas y cualquier otro tipo de pago de gastos operativos. Esta posición gestiona actividades de alto riesgo que incluyen la financiación de cuentas bancarias a través de la ejecución de controles adecuados.

La persona en este puesto debe tener un conocimiento sustancial del proceso de compra a pagos de extremo a extremo para ejecutar las tareas diarias. Brindar a los clientes un soporte eficaz, a través de la correcta y oportuna ejecución de los pagos a proveedores y empleados. Desarrollar un conocimiento considerable sobre los sistemas de pago.

Responsabilidades clave:

• Recibe diariamente las facturas a pagar a través del sistema Oracle.
• Cumplimiento de facturas de acuerdo con la política interna.
• Libere los pagos antes del proceso de ejecución de pagos.
• Procesar reembolsos a empleados
• Procesar solicitudes de financiamiento 
• Debitar las cuentas bancarias de los vehículos legales para financiar la cuenta de concentración de pagador único
• Introducir los pagos en el sistema de pagos
• Resolución efectiva de problemas de pago

Requisitos:

Conocimiento/Experiencia:

• Experiencia en cuentas por pagar, preferiblemente en un entorno de entrada de datos
• Conocimientos contables
• Familiarizado con el sistema P2P/Oracle
• Conocimientos de Microsoft Office (Word, Excel)
• Licenciatura o equivalente.

• El inglés es una ventaja

Habilidades y competencias:

• Funciona bien bajo presión en el entorno de pago de una cuenta
• Buenas habilidades de priorización y gestión del tiempo
• Responsabilidad
• Trabaje en equipo
• Excelente servicio al cliente
• Resolución de problemas
• Atención a los detalles

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

El analista de calidad 2 es un puesto profesional en desarrollo. Aplica conocimientos específicos del área en el control, la examinación, el análisis o la evaluación de procesos y datos. Identifica brechas en las políticas y formula políticas. Interpreta datos y realiza recomendaciones. Investiga e interpreta información basada en los hechos. Identifica incongruencias en los datos o resultados, define problemas de negocios y formula recomendaciones sobre políticas, procedimientos o prácticas. Integra conocimiento disciplinario establecido dentro de su propia área de especialidad con la comprensión básica de las prácticas de la industria relacionadas. Debe tener una buena comprensión del modo en que el equipo interactúa con otros para lograr los objetivos del área. Desarrolla un conocimiento de trabajo de las prácticas y normas de la industria. Tiene un impacto limitado pero directo en la empresa, a través de la calidad de las tareas o los servicios proporcionados. El impacto del ocupante del puesto está limitado a su propio equipo.

Responsabilidades:

• Revisa el desempeño con el tiempo y calcular o analizar tendencias de desempeño.
• Se asocia con el personal de negocios o capacitación para identificar problemas de desempeño; desarrolla herramientas de mejora del desempeño de manera independiente.
• Recomienda medidas específicas para mejorar la calidad.
• Analiza procesos, identifica deficiencias y formula políticas que tienen un impacto limitado pero directo en la empresa.
• Ofrece juicios evaluativos y recomendaciones a la gerencia en función de revisiones de calidad.
• Aplica una buena comprensión del modo en que el equipo interactúa con otros para lograr los objetivos del área.
• Aplica conocimientos específicos del área en el control, la examinación, el análisis o la evaluación de procesos y datos.
• Interpreta datos y realiza recomendaciones.
• Integra conocimiento disciplinario establecido dentro de su propia área de especialidad con la comprensión básica de las prácticas de la industria relacionadas. Tiene un impacto limitado pero directo en la empresa, a través de la calidad de las tareas o los servicios proporcionados.
• Desarrolla un conocimiento de trabajo de las prácticas y normas de la industria.
• Garantiza que la producción laboral coincida con el estándar de calidad exigido y lo alcance manteniendo la atención al detalle y adhesión a los procesos organizativos.
• Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia

Calificaciones:

• Entre 0 y 2 años de experiencia relevante.
• Preferentemente, experiencia previa como funcionario de Soluciones para el Cliente.
• Debe poder intercambiar información de manera concisa y lógica, y ser sensible a la diversidad de la audiencia. Capacidades sólidas en el paquete Microsoft Office (p. ej., Word, Excel, Outlook).
• Atención al detalle y capacidades analíticas avanzadas.
• Conocimiento práctico de productos, procesos, sistemas y servicios especializados.

Educación:

• Licenciatura/título universitario o experiencia equivalente.

• Responsibilities: 

  • Tener pleno conocimiento de las políticas y procedimientos corporativos relacionados con la disciplina de riesgos y la resolución de problemas.

  • Calcula KPIS de los diferentes canales de entrada en los registros de las Quejas y Aclaraciones

  •  Identifica y analiza desviaciones de causa raíz en el registro de las Aclaraciones y Quejas

  • Participa en mantener el Error Rate dentro de los estándares establecidos en conjunto con los canales registrantes

  • Gestionar seguimientos de mejora con las áreas involucradas

  • Contribuye al mantenimiento y ejecución del Modelo QA de canales de Registro

  • Participar activamente en las sesiones de formación con las áreas internas y externas de la dirección de C%D

  • Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la firma y salvaguardando a Citigroup, sus clientes y activos, impulsando el cumplimiento de las leyes, reglas y regulaciones aplicables, adhiriéndose a la Política, aplicando un juicio ético sólido con respecto al comportamiento y conducta personal. y prácticas comerciales, y escalar, gestionar y reportar problemas de control con transparencia.

       

Development Value:

• Oportunidad de incrementar conocimientos en procesos de Negocio, ambiente de control, aseguramiento de calidad y mejora continua

• Exposición constante y estrecha interacción con los canales de registro de Aclaraciones y Quejas, así como Gerencia de Producto.

Qualifications:

•  1-3 años de experiencia en registros y/o análisis y dictamen en Quejas y Aclaraciones de productos bancarios, así como aseguramiento de calidad y mejora continua

• Experiencia en atención a clientes: Centro de atención telefónica, Sucursales, preferentemente   

•   Competente en Microsoft Office

•   Habilidades demostradas para la resolución de problemas y la toma de decisiones.

•            Demuestra constantemente habilidades de comunicación verbal y escrita claras y concisas.

Education:

• Bachelor’s degree/University degree or equivalent experience
• Preferable experience in complaints and disputes
• Preferable knowledge in GRC System (Global Risk and Control)

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Credit Maintenance Analyst is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to maintain data quality in credit systems, monitor credit exposure and adhere to overall credit policies.

Responsibilities:

• Process incoming credit requests reviewing for completeness/accuracy, and convert to concise, accurately recorded credit facilities
• Analyze/evaluate credit reports as well as coordinate and follow up on actions plans, implementations, and related defects
• Maintain an executive document to track all request, changes, and action plans performed on credit reports
• Prepare weekly and monthly audit reports and contribute to achieving acceptable audit ratings
• Prepare portfolio and related credit information for internal and external auditors
• Make evaluative judgements based on the analysis of factual information
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedence
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Relevant experience required
• Experience in credit operations or similar position
• Knowledge of the processes, procedures and systems
• Proficient computer skills with a focus on Microsoft Office, Microsoft Project, and Windows domain
• Ability to work in a team-oriented environment

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Se requiere conocimiento y lectura de Buro de crédito, capacidad de pago, lectura de comprobantes de ingresos, recibos de nómina estados de cuenta.

Disponibilidad de horario

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The BP&A Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities:

• Manages one BP&A team (consisting of support staff and entry level analysts).
• Full leadership and/or supervisory responsibilities.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations and other personnel actions.
• Demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
• Persuades and influences others through strong communication and diplomacy skills; may negotiate with external parties.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years relevant experience

Education:

• Bachelor’s/University degree or equivalent experience

Responsibilities:

• Identify improvements for solutions-value proposals
• Manage and monitor the performance of multiple projects within Operations tech and NonTech projects.
• Ensure proper update on plans and project management tools
• Document and escalate emerging risks, issues and impacts on project execution.
• Provide support to implementation teams and stakeholders of projects.
• Ensure a successful and timely execution of initiatives on tracking.
• Implementation of project plans within the required timeframes.
• Ensure the proper documentation of the projects.
• Coordinate teams within Operations and Tech as required to ensure project deliverables.
• Help attain the required quality assurance for the deliverables.
• Provide recurrent status and progress report to several forums.

Qualifications:

5+ years of experience in:

• Demonstrate a consistent track record having worked as a Program or Project Manager, Lead, PMO, managing direct and indirect teams and cross-functional projects
• Knowledge in project development methodologies used in CITI (agile, waterfall)
• Knowledge in institutional tools for project management (PTS, JIRA, Confluence)
• Program and Project Management strong knowledge (PMP, Scrum certifications are a plus)
• Knowledge in developing project governance and oversight
• Proven ability to gather and analyze several data sources, organize findings, build presentations and manage to deadlines.
• Highly effective communication and influencing skills (verbal and written)
• Experience working with direct and indirect reports or teams

Education:

• University degree in Engineering or similar

Additional Job Description

Hybrid / CdMx (Moras 850)

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Quality Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Keeps abreast of best practices in Quality Assurance.
• Provides input with regards to all training and development needs for assigned personnel.
• Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
• Applies basic understanding of how own area integrates within own subject area.
• Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Direct impact by ensuring the quality of tasks provided by self and others on team.
• Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity. May act as backup for manager.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Solid skills in Microsoft Office suite (e.g. Word, Excel, Outlook)
• Experience as a Customer Solutions Officer is preferred; possesses Product, Process and Policy Mastery
• Previous experience as a Process Control Officer (Intermediate Level) and/or has had similar Banking/Audit experience

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting