SOC / NOC Analyst (Internship) - Internship
1 month ago
Network Operation Center (NOC) Analyst - Internship
Proactively monitor and troubleshoot :- systems operations- systems problems- network outages- software issues
Respond to alarms and alerts from network tools
Responds to in...
Network Operation Center (NOC) Analyst - Internship
- Proactively monitor and troubleshoot :
- systems operations
- systems problems
- network outages
- software issues
- Respond to alarms and alerts from network tools
- Responds to incidents submitted by customers and internal staff via phone call / email / WhatsApp
- Creates and reports tickets for events and incidents
- Provide timely response to all incidents, outages and performance alerts - ISP
- Notify customer and third-party service providers of issues, outages and remediation status
- Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
- Determines and categorize the severity of an incident and depending on the circumstances take immediate action to restore service or escalate as appropriate
- Perform basic systems testing and operational tasks - 1st & 1.5 level
- Conducts specific procedures to proactively check the health and welfare of the applications / network equipment
- Gathers the incident history and preserve it for later use
- Perform and generate analysis report based on customer / ISP requests
- Generate monthly report for Operational Review Meeting with customers
- Support technical teams in 24 x 7 environment operational environments with high uptime requirements.
- Work with internal and external technical and service teams to create and/or update knowledge base articles
Security Operation Center (SOC) Analyst - Internship
- Perform proactive monitoring for security log events in 24x7 mode. (Splunk, SIEM, TrendMicro (EDR/IPS/etc) and others 3rd Party software)
- Escalate validated and confirmed incidents to designated incident response team.
- Notify Client of incident and required mitigation works.
- Fine-tune SIEM rules to reduce false positive and remove false negatives / analysis and response to previously unknown hardware and software vulnerabilities.
- Collect global threat intelligence and internal threats then inject actions based on analysis and recommendation.
- Provide advisories and threat intelligence based on new trends, threats, emerging campaigns, malicious attacks, hacker group.
- Proactively research and monitor security information to identify potential threats that may impact the organisation.
- Develop and distribute information and alerts on required corrective actions to the organisation.
- Assist the Level 1 or Level 2 with monthly and ad-hoc reporting - responsible for completing statistical and status reports, as well as providing fast and timely responses.
- Support technical teams in 24 x 7 environment operational environments with high uptime requirements.
Perks & Benefits
- Nearby public transport
- Central location
- Free snacks / Happy hours
- Regular team activities
- Open culture
- Personal development opportunities
LifeTech is a leading information technology company that provides managed security services, managed network infrastructure and solutions. LifeTech's HQ is located in Petaling Jaya where we have established ourselves as one of the top companies in the industry. Over the years, we have grown to provide managed cyber security services, total network solutions, wireless communication technologies, digital transformation services and consultancy in Malaysia and across the region. Today's competitive environment drives us to further improve the way we do business; to provide our customers with the highest quality of products and unparalleled managed services. Together with our key global partnerships, we continue to combine resources to provide the best integrated solutions and technologies for our clients.
