Total 16 job vacancies in Seberang Perai

Plasmax 解決方案有限公司

我們的願景是成為塑膠行業一站式解決方案提供商，被指定為震雄世界級注塑機械和自動化製造商的獨家代理商。作為 3S 中心（銷售、服務、備件）來支援我們的客戶

職責：

• 開發新客戶/新市場
• 日常銷售活動
• 與客戶保持良好的業務關係
• 規劃和管理銷售活動以實現銷售目標
• 涵蓋塑膠機械、機器人、輔助設備和射出成型的銷售和業務開發

要求：

• 任何領域的證書/文憑
• 0 - 3 年經驗
• 流利的英語和普通話（需要與中國聯絡），是粵語和閩南語的額外優勢
• 良好的公關、積極進取、自我驅動
• 能夠獨立工作以及在團隊環境中工作
• 鼓勵應屆畢業生申請
• 塑膠產業經驗是額外優勢
• 擁有自己的交通工具
• EPF、社會保險、EIS

津貼和福利

• 佣金和獎金
• 中心位置

我們的總部位於：

1. Kampung Baru Subang, 莎阿南（總部）
2. 詩布朗再也 (檳城) (分行)

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Write and distribute email, correspondence memos, letters, faxes and forms.
• Assist in the preparation of regularly scheduled reports.
• Develop and maintain a filing system.
• Update and maintain office policies and procedures.
• Book travel arrangements.
• Provide general support to visitors.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements:

• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Sabbatical leave
• Allowances for continuing education

RESPONSIBILITIES:

a) Start-up and shutdown the plant, transferring and loading activities and other plant

activities

b) Operate, monitor and control the plant operations to meet desired quality, productivity and cost goals

c) To periodically check on equipment in operation and perform autonomous maintenance (seal pot lube oil monitoring & top up, non-seal pump bearing monitoring) wherever applicable

d) To report any abnormality or malfunctioned equipment to the Sr. Technical Officer I/

Assistant Supervisor.

e) To maintain good housekeeping at the assigned plants and tank farm.

f) To update the shift production report via SAP

g) To monitor condition and functionality of fire-fighting equipment (hose reel, fire

extinguisher)

h) To ensure plant effluent discharge is within the control limits

i) To undertake any other duties given by superior from time to time

j) To operate Plant 59 (Breading and Packing), Plant 69A (Breading and Packing) and ACM 2 Drumming accordingly to the standard operating procedure and manual

k) To adhere the company policy, rules and regulations

l) To assist the assistant supervisor in solving problem of operation in order to minimize

unplanned shutdown

m) To report storage tank conditions (temperature, nitrogen blanketing, tank accessories,

product level, cleanliness and product quality).

n) To do product sampling from storage tank to quality control department required.

o) To ensure empty drums, reject drums, paper bags and other operating materials put and

proper arrange at designated area

p) To work with forklift driver in arranging drums and bags in work-in-progress (WIP) area.

q) To report stock conditions of empty bags, empty drums, crepe tape, sewing threads,

spray can, drumming cap and other drumming/packing items.

r) To perform empty drums conditions checking.

s) To perform drumming/packing weighing machine standard weight checking daily

according to WI-PRO-024Drumming procedure.

t) To monitor and change filter cartridges or bags of CCP according to the guidelines

u) To assist the assistant supervisor in cleaning spray tower and cyclone system as well

premises cleaning during change over the products.

v) To ensure correct shipping marking and labelling of packed bags and drums.

REQUIREMENTS:

a) Minimum SPM

b) Certificate/Diploma in Technical field will be an added advantage

c) 1-2 years working experience

d) Basic computer skills

e) Able to operate the DCS system

f) Able to drive forklift

Perks & Benefits

• Flexible working hours
• Casual dress code

職責：

• 接聽和轉接電話。
• 組織和安排約會。
• 撰寫和分發電子郵件、通訊備忘錄、信件、傳真和表格。
• 協助準備定期報告。
• 開發和維護歸檔系統。
• 更新和維護辦公室政策和程序。
• 預訂旅行安排。
• 為訪客提供一般支援。
• 與行政和高級行政助理聯絡，處理高級經理的請求和詢問。

要求：

• 了解辦公室管理系統和程序。
• 印表機和傳真機等辦公設備的使用知識。
• MS Office 中的 Excel（特別是 MS Excel 和 MS PowerPoint）。
• 良好的時間管理技能和決定工作優先順序的能力。
• 注重細節和解決問題的能力。
• 較強的書面和口頭溝通能力。

津貼和福利

• 津貼（旅費、交通費等）
• 事假
• 休假
• 繼續教育津貼

Responsibilities:

• Prepare daily bank reconciliation report.
• Maintain proper record and organisation of filling system.
• Responsible for day-to-day finance and accounts administration tasks.
• Complete weekly bank recon to ensure no discrepancy in banking.
• Check on petty cash returns from branches and issue reimbursement cheque.
• Check on staff expenses claim and input to staff claim template.
• Perform monthly bank statement reconciliation and resolve discrepancy if any.
• Any other ad hoc assignment.

Requirements:

• Experienced in Accounting Assistant or Accounting Clerk.
• Possess good knowledge of basic bookkeeping procedures.
• Excellent math skills and the ability to spot numerical errors.
• Advance level in MS Excel and good knowledge of accounting software.
• Organization and multi-tasking skills.
• Ability to handle sensitive, confidential information.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Sabbatical leave
• Open culture

1) To perform in-process and out-going production inspection to ensure conformance to 
quality systems or product specifications including packaging quality. 
2) To monitor and conduct inspections on all production lines including operators. 
3) To carry out checks on returned goods and prepare an analysis report. 
4) To perform periodic lab tests on products. 
5) To work closely with the production department and warehouse on delivery and inventory. 
6) To liaise with health authorities and government bodies on QC related matters. 
7) To liaise with raw material suppliers as and when required. 
8) To continuously carry out necessary QC initiatives and implementation to maintain or 
improve quality standards of products. 
9) To prepare QC reports and procedure documentation. 
10) To observe/ensure good housekeeping and orderliness in production and R&D areas. 
11) To perform routine checks and maintenance of QC equipment. 

Job Description 

• Ensure the cleanliness of manufacturing lines, filling machines and production & 
  Packaging rooms. 
•  Responsible for hygiene and manage, record, update pest control system 
•  Able to manage and train food handlers to comply to the Good Manufacturing Practice 
•  Ensure quality control of product samples 
•  Enforce strict requirements implemented for production and packaging process  thru the ISO 9001:2015 policies 
• Assist in monitoring and updating existing ISO 9001:2015 programs, procedures, and document control programs 
•  Implement quality assurance programs that effectively monitor product 
  manufacturing in compliance with ISO 9001:2015 
•  Perform analytical tests, inspections, and monitoring of incoming rawmaterials/packaging and finished goods for specification compliance 
• Maintain proper ISO 9001:2015 documentations according to requirement

Perks & Benefits

• Open culture
• Personal development opportunities

Job Description:

• Independently manage a portfolio of audit clients and leading a team to provide a high level of service to the clients.
• Managing the audit team and ensure that all audit assignments are carried out effectively, efficiently and meeting deadlines.
• Preparing job allocation planning and manage the capacity of staff force.
• Review audit files.
• Review audit planning and identify potential problem areas for audit.
• Monitor working procedures and ensure that audit jobs are carried out in accordance with the firm’s standards, policies and guidelines.
• Provide training, guidance and mentoring team members on their personal growth and career progression.

Requirements:    

• Minimum qualification of a recognized degree in Accounting or equivalent and/or Professional Qualification such as MICPA/ACCA/CPA Australia/CIMA
• Member of Malaysia Institute of Accountants
• Minimum 8 years of relevant working experience in the related field, with 3 – 4 years in supervisory role
• Strong verbal and written communication and presentation skills
• High technical ability and analytical skills
• Strong leadership and team management skills
• Good planning and organizing skills and the ability to multitask
• Proactive, innovative and self-driven
• Entrepreneurially driven with the ability to establish excellent clients and staff relations
• Strong sense of integrity and good working attitude

Perks & Benefits:

• PA and H&S insurance
• Telecommunication Allowance
• Subcription for Professional Body
• Yearly Bonus
• Company Trip
• Service Award
• Annual Health Screening
• Birthday Leave

Job responsibilities: 

• Report directly to the Head of Operations in Head Office.
• He/She will collaborate closely with the HQ division for Commercial, Finance, Insurance, Regulatory, QSHE and HR.
• Develop, manage and motivate the staff with aim of driving productivity and efficiency to provide best in class services.
• Develop and nurture relationships with key clients with aim to grow the business
• Collaborate and nurture relationships with vendors and agencies to expand the depth and width of services of the company.
• Ensure adherence to local and international cargo regulations, rules and safety protocols.
• Implement effective tracking and monitoring systems to provide prompt feedback and updates to clients
• Manage and drive profitability of the region.
• Provide monthly management updates to HQ in P&L, business KPI and growth plan. 

Job Requirements: 

• Bachelor’s degree in related field
• Minimum 10 years’ working experience in logistics or related industry 
• Excellent communications and interpersonal skills to manage clients, vendors, internal stakeholder and staff
• Able to communicate well in English, Malay and local dialects
• Exceptional verbal, written and visual communication skills
• Excellent leadership skills with steadfast resolve and personal integrity. 

- Competitive salary package 

Job Overview

• The successful candidate is responsible for smooth operations and maintenance of Wet Mechanical Systems installed at our site (inclusive of Chiller systems, Process Chilled Water systems, Air compressor systems, Air handling and conditioning units, Domestic water systems, Waste water systems, DI-water systems, Cooling towers).
• Responsible in making sure ZERO Facilities interruption contributed by mechanical systems to factory, which in return reduces manufacturing downtime.
• To lead mechanical projects and requests from internal customers.
• Responsible in executing mechanical system improvement projects inclusive of budget planning. Participation in all Quality audits such as ISO 9001, ISO 14001, ISO 45001, ISO 50001 & TS16949 and CIP improvement activities. 
• Responsible in Supervising facilities operations day to day activity.

Job Description

• Ensure all mechanical systems design; installation, troubleshooting and maintenance is following Bosch safety requirement, guideline, and local regulatory requirements.
• FCM mechanical project management: Conduct project management with excellent quality of work, cost control and on time delivery. Responsible to update project status during weekly meetings and responsible to submit weekly report to your supervisor.
• Responsible for FCM Mechanical HVAC System management, including capacity management, maintenance, trouble shooting, technical support, upgrading and improvement. Zero Interruption to Production (ITP) is expected.
• To work closely with Site Safety Officer (HSE) and DH in ensuring safe work practice is always practiced in Bosch. Responsible for safety checking of mechanical system maintenance, system safety.
• To make sure all mechanical projects have a proper RFQ and scope which is agreed by customer. Changes in RFQ are to be acknowledged by customer. Facility acceptance test need to be conducted after each project and agreed by customer.
• Owner of Mechanical system reliability, capacity, and up time control.  Develop and define mechanical system KPI. Also responsible in updating monthly system uptime, Preventive Maintenance (PM) completion, Capacity, Corrective Maintenance (CM) status and cost spending of the system. Responsible to order and keep sufficient critical Spare parts on site for all mechanical systems.
• To be proxy for machine hook-ups
• To co-own mechanical system local regulatory permits. To ensure permits are in compliance with government rules and regulation and valid at all times.
• Involvement in all Internal and External audits. Ensure all OPL’s related to this audit is closed on a timely manner.
• To coordinate all external contractors in their work, safeguard the compliance of health, safety, and environmental obligations.
• Work hand in hand with consultant or other FCM coordinator in mechanical system improvement.
• Responsible to identify and drive energy conservation projects related to mechanical systems.
• Responsible to work closely with respective departments to resolve all FCM HVAC system related issues. Support and work towards achieving the departmental goals.
• To attended and complete to any other duties assigned by the immediate Superior from time to time. Responsible to support facilities urgent calls or call back when required.

We are looking for a motivated, dynamic Service Manager to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd.

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

(near Sunway Carnival Mall)

Job Overview

To ensure products are tested in right quality, quantity based in the standardized work

Job Description

• Trigger technicians/engineers in the event of non-conformities are found.

• Perform conversion inspection check according to the work instruction.

• Participate in change over meeting with MST team.

• Perform 6S for individual workstation.

• Carry out production check list for every shift.

• Participate in Production Suggestion System (PSS).

• Compulsory to understand and follow ESD procedure.

• Check required poka-yoke and give information to technicians/engineers.

• In case of deviation, press red or yellow button (Andon System).

Job Overview

• To support set-up and release activities of tester system for final testing.
• To reduce tester down time and tester down frequency
• To Support product engineer for testing data analysis, evaluation, and lot release.
• To support Tester related and product related improvement projects
• Support matters from the supervisor

Job Description

• Tester set up, release, maintenance, troubleshooting.
• Production first contact window for tester hardware issue.
• MSA operation and report generation, release tester in time.
• Engineering activities support, DOE running, test program verification.
• Support Product engineer for testing data analysis, evaluation, and lot release.
• Actively leading CIP projects for tester related.
• Blocked parts handling, storing and release in production line.
• Support failure analysis activities as per OCAP or as directed by supervisor.
• Trouble shooting on PCB level, including Oscilloscope and soldering
• Execute any other related duties assigned by immediate supervisor from time to time

Job Overview

• To support operators in manufacturing products are tested in right quality, quantity based in the standardized work
• To fix minor technical issues at the manufacturing tools during the shifts
• To perform tool changeovers during the shifts, whenever products to be manufactured are changing
• If no troubleshooting on shift is successful, to prepare required information and document it for the engineers at dayshift, so that they can start additional troubleshooting

Job Description

• Trigger engineers in the event of non-conformities are found.
• Perform conversion inspection check according to the work instruction.
• Performing change over at the tools.
• Perform 5S for individual workstation.
• Carry out production check list for every shift.
• Participate in Production Suggestion System (PSS).
• Compulsory to understand and follow ESD procedure.
• Check required poka-yoke and give information to engineers.
• Contributing in the Systematic Continuous Improvement Process (S-CIP)
• In case of known deviation, perform technical problem solving.
• Support and advice the operators in running the manufacturing tools possibly without
• Interruptions

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Release Work Order through SAP and MES
2. Plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet
3. Regular interface with Production Manager/Supervisor/Leaders, Manufacturing Engineers and other required personnel to achieve the output goal and shipment requirement
4.  To communicate and coordinate especially with Production team regularly to ensure smooth flow of production
5. To prepare reports in timely manner
6. Required to working in shift and station in Production Office
7. Any other tasks related to planning that assigned by superior from time to time
8. Participate in Improvement Projects related to Planning/Manufacturing or Automation

We are looking for a motivated, dynamic Service Manager to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget.

To help to achieve this, we will provide you with a competitive base salary, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Branch Operations Manager and the Service Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via leads and enquiries
• Identify customer needs and analyse their needs for upsell and cross sell opportunities

A. Service

• To ensure entire service team completes all monthly services. State of service completion of 100%
• To maintain accurate records of all service vehicles in the branch in relation to:
• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety
• Ensure all new businesses and installations are completed within 5 working days from the date of service agreement/job confirmation
• Ensure each service team is route-ridden once every 3 months
• Plans, organizes and prioritizes workload effectively.
• To ensure a general compliance of work procedures in all hygiene services undertaken in the area to the guidelines stated in the company’s manuals and instructions

a. Renewal of road tax and Puspakom inspections

b. Maintenance of service vehicles

c. Repair costs

d. Fuel usage

e. Driver logs

f. Service tools and safety equipment register

B. Stocks

• To monitor proper stock issuance and returns on weekly basis for all service teams
• To ensure that the service equipment, drills, service tools and safety equipment used is appropriate and in good condition and sufficient quantity to support the branch service obligations
• To attend monthly stock take and regular vehicle stock audit
• To conduct monthly service & warehouse meeting
• Supports in ensuring the store in the branch is being managed and controlled efficiently (inclusive of used EFR)

C. Administration

• Ensure that all required stock return, reports and e-claims to the Head Office are prepared accurately, and dispatched promptly
• To conduct formal weekly and monthly meetings with supervisors and technicians. Monthly meeting minutes are required for all meetings
• To provide the Branch Operations Manager with status reports on a weekly basis covering:

a. State of Service c. Customer Issues

b. Supervisors’ issues d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from the Branch Manager/Branch Operations Manager) for new Service Technicians/Service Lady
• Induct, train and manage service staff effectively
• Maintain a high level of morale amongst service staff
• Ensure that all staff has full understanding of the Company’s objectives and policies

Quality Assurance & Training

• Service training: To organize induction program for new technicians, maintain training records, to coordinate and participate as trainer for refresher training for service technicians and new staffs recruitment for all departments. Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field
• QA: To coordinate regular QC and to follow-up with specific client complaints where required. Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems
• OCS 224: Ensure that all customer complaints (callouts) are attended to within 24 hours without further escalation
• Supervisors Audits: Ensure that Service Supervisors duties are audited monthly
• Technicians Audits/TPA Assessment: Ensure each Service Technician is audited according to company requirement
• Service Audits: To carry out regular service audits of branches in all service area
• Supervisors KPI: To ensure all supervisors meet their monthly KPI

E. Health & Safety

The Service Manager is responsible for implementing the arrangements detailed in the health and safety management system and the safe systems of work. Specifically the Service Manager will:

1. To understand and be aware of the requirement of Occupational Safety & Health Act 1994 to ensure that all staff for whom you are responsible are equally aware of the Act and its requirements.
2. To ensure that all chemicals are handled, stored and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risk in the course of their work
3. To ensure that all service vehicles are roadworthy & safe through monthly inspections
4. To constantly lead by example, Good & Safe Working Practices within the Branch.
5. Provide adequate supervision to all employees so that they work safely and without risk to health.
6. Carry out regular checks on the work of each employee reporting to them to ensure that work is carried out safely and in accordance with safe systems of work;
7. Remedy any deficiencies identified following audits/inspections;
8. Provide information, instruction and training to all employees so that they are competent to undertake their work safely;
9. Issue written work instructions for each work activity which specifies the appropriate safe system of work to be followed and any control measures identified from site-specific risk assessments;
10. Monitor the work of contractors so that they work safely and without risk to health and in accordance with the agreed safe systems of work.
11. Join monthly SHE review meeting conducted by BM/BOM

F. Care of Company Assets

• To ensure the proper use, maintenance and security of the Company’s premises, company vehicles, service equipment, stock of chemicals, hardware, monies and other properties of the Branch.

OTHER DUTIES:

• Sales team relationship: Maintain friendly and co-operative relations with the sales team providing sales leads, and other useful feedback from the customer
• Sales support: Support the sales team in achieving the sales targets for the branch. This includes assistance in special surveys and sales presentations where required
• Self-improvement: To constantly improve his/her knowledge of hygiene management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field
• Agent of best practice: In all your actions, to promote the best working practices of this company and to transmit these practices in your role of overseeing the branch to your supervisors/coordinators.

The ideal candidate will possess:

• Minimum a Bachelor Degree in any related field with at least 5 years relevant Service Management/ Supervisory experience

• Strong leadership qualities with planning, organizing and problem solving ability
• Able to work in dynamic and fast paced environment
• Excellent in promoting teamwork and synergize the team towards achieving service KPI
• Able to work autonomously and thrive on challenges
• Possess own vehicle, is a Malaysian or holds a relevant resident status
• Driven by data, analytical, able to develop team by managing their service activities and coach them accordingly

• Required valid driving license because driving is part of the job requirement for this designation

Highly Desirable:

• Excellent problem solving , multi-tasking & planning skills
• Ability to motivate and manage a team to achieve & meet service KPI
• Ability to think on your feet to coach team with service and customer focused solutions
• Versatility to build rapport with people at all levels
• Excellent and multi-lingual in both verbal and written English and Bahasa Malaysia
• Commercially focused and is alert of the changes and updates in market movement
• Able to travel to various locations within the designated territory

• Attractive base salary
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd.

Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang.

(near Sunway Carnival Mall)