Total 2,094 Customer Service job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

As a Service Specialist, providing exceptional service should be part of your core value and your driving mission is to ensure your customers will experience a memorable time with us!

To do so, you will also need to ensure all critical touch points are well prepared for you to execute your driving mission, and these are;

• Ensuring the restaurant floor is ready to welcome your guests
• All service stations are well-prepared to assist you in the delivery of your service acumen
• Receiving enquiries and ensuring customers' requirements are accounted for and assisting in making it happen
• Processing all cash/credit transactions at the end of guests' meals and ensuring everything is accounted for
• Provide service recovery as and when unforeseen situations occur causing your guest's experience to be affected
• You will also learn to create various beverages for your guests!
• Ensuring dining area is always clean and welcoming for your next round of guests

Deskside/Desktop Support Engineer

We are looking for experienced junior and senior full-time deskside engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at yenpeng@ennovatez.com

We are looking for an Enthusiastic, Energetic Admin Support Executive who thrives in a fast paced startup environment.

Job Responsibilities:

· Coordinate with operations team regarding customers' requests

· Perform daily data update into operations system

· Prepare invoices and setup billing & payments

· Manage customer information database

· Prepare presentations and documents (including e-filing)

· Handle other ad-hoc admin & support duties as assigned

Job Requirements:

· Minimum 1-year relevant working experience, including in admin, accounts executive roles

· Proactive Fast learner with a tremendously positive attitude

· Dedicated, detail-oriented and efficient

· Adaptable and Able to work with minimal supervision

· Patient listener with excellent communication skills

· A flair in using new software will be added advantage

· Highly proficient in Microsoft Office tools like Microsoft Excel, Word, Powerpoint

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Plan, supervise, and implement the program for the class in accordance with the policies, guidelines, frameworks and philosophy of the centre.
• Address each child’s educational and developmental and keep accurate records of children’s progress
• through checklists, progress notes, photographs and anecdotal records.
• Provide a safe and stimulating environment for children to work and play in.
• Meet with parents to address any concerns or at parents’ request. Keep Principal informed about student concerns or difficulties.
• Complete progress reports on children for each semester and prepare a developmental portfolio for each child.
• Render basic first aid as and when necessary.
• Being responsible for the arrangement, appearance, decorations, and learning environment of the classroom.
• Attend all teachers meetings and professional development sessions, and participate on committees and activity teams as required. Attendance is mandatory.
• Work cooperatively with other staff/ teachers to ensure optimal benefit for children
• Display a positive attitude, work cooperatively with other staff members and assist new teachers with settling in to MindChamps PreSchool
• Other adhoc duties that might be required from time to time as assigned by your supervisor/the company.

• The Field Service Engineer provides direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia’s products
• Provide on-site interpretation of data and technical instruction
• Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures and trends.
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Review reported malfunctions and identify / analyze any undesirable trends
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Be one of the focal points for assigned account for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met
• Developing and maintaining a customer preference relationship toward Veolia
• Execute value generating plans and coordinate both internally and externally with the customer
• Outlining, presenting and selling the value of Veolia products and services that can benefit customer needs
• Ensure that all the KPIs set by customer are met
• Ensure customer satisfaction by providing high service standards.

Requirements:

• Diploma or Degree in chemical, environmental engineering. Chemistry or equivalent knowledge and experience are welcome.
• Those with experience in water treatment & field service in chemical industry, will be an added advantage.
• Able to work well and excel in a team. Demonstrates leadership qualities.
• Strong communication skills (both written and verbal)
• Willing to work on site in a Refinery
• Strong physically as the job requires frequent walking and cycling in the refinery.
• Possess valid class 3 driving license.

Job Description & Requirements

Roles & Responsibilities

· Fire Protection System comprising of Fire Alarm, Sprinkler, Hosereel, Hydrant, Rising Main, Emergency Communication, Gas etc.

· Plan, lead and manage a team of supervisors in implementing fire protection installation for the project throughout the concept stage, design development, contract documentation, authority submissions, site administration & management, testing & commissioning to project completion

· Assist & Report Directly to the Project Director on overall project management.

· Supervision of work, liaise with main contractors/sub contractors / site supervisors/ foremen and workers regarding the overall implementation on site

· Attend meetings with owner, consultants and main contractors on all matters relating to the project operation and co-ordination

· Opportunity to work on world class data center project with international consultants and client

· Excellent work environment

·

Job Requirements

· Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma in Engineering or equivalent.

· Ideally 1-3 year(s) of working experience in the related field is required for this position.

· Good command of English and Computer Literate

· Able to work under tight deadlines

· Excellent interpersonal, communication and negotiation skills

· Self-driven, independent, self-motivated, proactive street smart.

· Wiling to learn & fast learner.

· Enthusiastically motivated individuals

· Strong Technical fundamental will be advantageous.

· Fresh Graduate are welcome to apply

Education Level:

· Professional Certificate/NiTEC

· Diploma/Advanced/Higher/Graduate Diploma

· Bachelor's Degree/Post Graduate Diploma/Professional Degree

Field of Studies

· Engineering (Electrical/Electronic)

· Engineering (Industrial)

· Engineering (Mechanical)

Job Scope & Core Responsibilities:

• To plan, execute, and finalize jobs for the company, according to strict deadlines and within budget.
• To coordinate project team’s efforts within available resources to ensure quality delivery of projects according to plan for the customers.
• Assist Senior Manger to scope each work/installation project in terms of project size, budget/cost to set project timeline, manpower and resource requirements and other agreed project deliverables
• Determine, allocate, and maximize available resources through project planning to ensure the achievement of project management objectives and profitability
• Manage project budget and project P&L responsibility for the projects he is assigned with
• Work out change or variance orders for discussion with and advice from Senior Manager when clients require unplanned changes to projects
• Prepare and manage project installation plan, work schedules, prepare and implement job procedures
• Maintain construction schedules and coordinate task-scheduling
• Maintains all records of job status, job changes and material flow
• Resolve project problems within guidelines set by Active Fire management ensuring budget is not exceeded
• Supervise projects team workload to ensure quality results are delivered on time and within budget
• Implement remedial actions as directed by Senior Manager when project issues surface during trouble-shooting process
• Leads, supervises, motivates, develops and appraise his direct reports

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Marketing Officer responsibilities include:

• Contributing in the implementation of marketing strategies
• Supporting the marketing manager in overseeing the department’s operations
• Organizing and attending marketing activities or events to raise brand awareness
• Successful applicant will also perform customer service role and assist with operations when needed

Job brief

We are looking for a passionate Marketing Officer to plan and oversee NEB’s marketing activities and campaigns. A successful Marketing officer must have great enthusiasm for all things marketing and great knowledge of relevant techniques and principles. The ideal candidate will also be an excellent communicator and having experience with SalesForce and Pardot will be an advantage.

Responsibilities

• Contribute in the implementation of marketing strategies
• Organize and attend marketing activities or events to raise brand awareness
• Plan advertising and promotional campaigns for products working together with Key Account Managers
• See all ventures through to completion and evaluate their success using various metrics
• Prepare content for the publication of marketing material, using template from HQ in the USA and blast through Pardot
• Conduct market research to identify opportunities for promotion and growth
• Collaborate with managers in preparing budgets and monitoring expenses
• Research for appropriate freebies and gift packs for customers
• Support channel partners in Asia Pac region with marketing needs which includes coordinating and sending them catalogs, marketing brochures, freebies, gift packs
• Assist to organize annual Asia Pac Channel Partners Meeting in the region

Requirements and skills

• Proven experience as marketing officer or similar role, experience in the biotech industry will be advantageous
• Solid knowledge of marketing techniques and principles, experience with Pardot will be advantageous
• Good understanding of market research techniques, statistical and data analysis methods
• Excellent knowledge of MS Office and working knowledge of Salesforce will be advantageous
• Good understanding of social media and web analytics
• Excellent organizational and multi-tasking skills
• Outstanding communication and interpersonal abilities
• Creativity and commercial awareness
• A team player with a customer-oriented approach
• BSc/BA in marketing, business administration, biotech or relevant field

Responsibilities:

• Prepare new systems for new staff/take back systems for leaving staff.
• Provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC, servers, network problems.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly to the system.
• Maintain the manifest list of PCs per user and service records in the Company.
• Provide assistance for any faulty system in the Company.
• Assist with website maintenance and updates using CMS platforms such as WordPress - Basic HTML and CSS.
• Any other ad-hoc tasks as assigned.

Requirements:

• Min. NITEC in IT related discipline.
• Minimum 1 years of help desk or technical support experience.
• Basic technical knowledge of computer hardware, software, and networking.
• Able to work independently with minimum supervision.

Job Title: Operations and Call Center Executive

Location: Singapore

Job Type: Full-Time

Job Description:

We are seeking a motivated and detail-oriented Operations and Call Center Executive to join our dynamic team at UGKS LIMOUSINE. This role is crucial for ensuring the smooth operation of our airport transfer limousine services and providing exceptional support to our customers. The ideal candidate will be responsible for overseeing operational procedures, managing booking inquiries, and enhancing customer satisfaction.

Responsibilities:

• Operational Management:Oversee the daily operations of the airport transfer services to ensure efficiency and effectiveness.
  Coordinate with drivers and dispatch team to manage schedules, route planning, and timely service delivery.
  Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.
  
• Customer Service:Manage inbound calls and inquiries from customers regarding bookings, service details, and complaints.
  Provide accurate information about services, pricing, and booking procedures.
  Enhance customer satisfaction by resolving issues promptly and maintaining high service standards.
  
• Booking and Dispatch:Handle reservations, confirmations, and scheduling of airport transfers.
  Utilize the booking system to log details accurately and ensure all information is up-to-date.
  Communicate effectively with customers and drivers to ensure seamless service delivery.
  
• Reporting and Compliance:Prepare regular reports on operational activities, service issues, and customer feedback.
  Ensure compliance with all transportation regulations and company policies.
  Assist in the development and implementation of standard operating procedures.
  
• Team Collaboration:Work closely with the management team to develop strategies for operational efficiency and service enhancement.
  Train and support call center staff to improve performance and customer handling skills.
  

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality, or a related field.
• Proven experience in operations management or a call center environment, preferably in the transportation or hospitality industry.
• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to handle stressful situations and high call volumes effectively.
• Proficient in Microsoft Office and call center software.

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

You will support the Senior/ Manager, Support Operations in managing the services across the various support operation services units, and to ensure the operation and maintenance support of the hospital are efficiently and effectively run.

Job Requirements

• Bachelor's degree
• Minimum 2 years’ relevant experience in healthcare industry. Those with experience in managing support operations will have an advantage
• Proficient in Microsoft Office applications such as Microsoft Excel, Word and Powerpoint
• Possess good interpersonal and communication skills

Job Description & Requirements

· Taking customer order for hot and cold drinks at outlet

· Able to handle customers

· Able to handle cash/sales and operate POS system

· Able to handle administrative tasks at drink stall

· Required to have Basic Food Hygiene Certificate

· Shift working hours

· Mentally able to work under pressure

· Excellent organizational skills

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young