Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
Our backstage teams have a leading role in the experience the artists and touring personnel have at our venues. The extent to which we recognize our crew members for service well done is the extent to which they will care not only for our Artists and touring personnel, but for each other.
WHAT THIS ROLE WILL DO
Live Nation is seeking a Backstage Facility and Hospitality Manager for the Ruoff Music Center. The position will directly report to the venue General Manager and coordinate with the National Director of Backstage Facilities & Hospitality. The Backstage Hospitality Manager serves as a liaison between the venue, artists, and touring personnel, ensuring the seamless execution of backstage hospitality operations. This role collaborates closely with the Production Manager to uphold the highest standards of service, facilities management, and guest experiences in alignment with Venue Nation’s backstage hospitality playbook. This is a full-time position.
Job Functions:
- The Backstage Facility and Hospitality Manager will oversee Ruoff Music Center backstage hospitality program & execute Venue Nation’s division-wide goals and objectives.
- Implement Venue Nation’s backstage hospitality playbook, adhering to standards and protocols.
- Collaborate with Production Manager to anticipate and fulfill artist and touring personnel needs.
- Coordinate and oversee all aspects of backstage hospitality, including catering, accommodations, transportation and amenities.
- Conduct regular inspections of backstage areas, dressing rooms, and hospitality spaces to ensure cleanliness, safety, and functionality.
- Coordinate with facility maintenance staff to address any repairs, maintenance issues, or equipment malfunctions promptly.
- Maintain a high level of communication and responsiveness to artist and touring personnel requests and preferences.
- Ensure the cleanliness, functionality, and ambiance of backstage areas, dressing rooms and hospitality spaces.
- Identify opportunities to enhance backstage hospitality offerings and provide unique experiences for artists and guests.
- Monitor and assist in managing hospitality expenses, and vendor contracts.
- Train and supervise hospitality staff to deliver exceptional service and uphold Venue Nation’s brand standards.
- Partner with local backstage caterer to ensure the Artists rider requirements are met and the culinary experience exceeds the artist’s and touring personnel’s expectations.
- Manage dining spaces for cleanliness, efficiency and quality.
- Participate in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating the bands about our efforts.
- Create memorable, hospitality-minded moments at every show by maintaining a high-quality backstage atmosphere that is warm and welcoming.
- Coordinate with the Artist Services team to facilitate nationally planned experiences.
WHAT THIS PERSON WILL BRING
- Must be able to maintain composure around high-profile artists/guests and work in an often hectic and loud environment.
- Outstanding attention to detail and organizational skills
- Local market knowledge and a variety of local relationships
- Must have strong time management and multi-tasking skills.
- Must be passionate about providing genuine hospitality.
- Possess a positive outlook, strong communication skills and the ability to engage others.
- Possess strong problem-solving skills and demonstrated experience finding creative solutions.
- Must be able to take detailed direction and corrective feedback.
- Must be able to complete job independently and work within a team.
- Strong communication skills
- Knowledge and skills surrounding maintenance and cleaning.
- Knowledge of food, beverage, safety and sanitation standards
- Position requires constant physical activity such as walking, climbing stairs, lifting and carrying equipment. Must be able to lift 30lbs using proper lifting techniques.
- Proficient computer skills required including the ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Canva, Adobe
- Bachelor's degree in Hospitality, or something comparable preferred.
- 1 year + of backstage/production/hospitality experience
- 2-3 years + of work experience in a comparable hospitality role
- 1-2 years + of leadership and management experience
BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
