Total 256 job vacancies by Jones Lang LaSalle

Shaping the future of real estate for a better world!

JLL’s Hotels & Hospitality Group serves as the hospitality industry’s global leader in real estate services for luxury, upscale, select service and budget hotels; timeshare and fractional ownership properties; convention centres; mixed-use developments and other hospitality properties. The firm’s more than 350 dedicated hotel and hospitality experts partner with investors and owner/operators around the globe to support and shape investment strategies that deliver maximum value throughout the entire lifecycle of an asset. In the last five years, we helped clients complete more transactions than any other hotels and hospitality real estate advisor in the world, totalling more than USD 68 billion. We also helped solve nearly 4,400 unique client challenges by completing advisory, valuation and asset management assignments around the globe, in addition to managing the design and construction of over 50 unique hotel destination projects. The group’s hotels and hospitality specialists provide independent and expert advice to clients, backed by industry-leading research.

What this job involves:
We’ve got an exciting opportunity for an Analyst to join our NSW Hotels & Hospitality Group. In the role, you will support our Investment Sales and Debt Advisory business.

A snapshot of the role:
- Support to Sydney and wider ANZ team in securing listings, marketing and closing of hotel real estate transactions
- Conduct hotel pricing assessments and general operational underwriting and analysis
- Support the investment sales team in improving the data management and collection for the Australian hotel market
- Assist in both preparation and presentation, market updates, proposals and other investment materials to clients and prospective investors
- Proactively engage in business development activities through networking, industry seminars and leveraging the existing relationships of other business units

Sound like you? This is what we’re looking for:
- Proven experience in hospitality real estate, finance or relevant consulting
- Degree in Business Finance, Hospitality and/or Real Estate
- Detail orientated with excellent presentation, communication and interpersonal skills with the ability to work with others to achieve a common goal
- Comprehensive knowledge of the latest trends in the tourism industry as well as hotel and resort operations

What you can expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

We value your health and wellbeing which is why we are excited to announce a whole raft of new benefits through our WHEREFIT partnership! WHEREFIT provides you with access to exclusive corporate discounts of up to 40% off at leading fitness and wellbeing brands across Australia. With over 2,000 unique offers across gyms, activewear, studios, healthy meals, supplements, accessories, self-care and more, there is something for everyone so you can perform at your best!

Apply today, quoting job reference number JDREQ349154

Please note, although developing relationships with agencies forms a component of the JLL talent acquisition strategy, on this occasion agency submissions will not be accepted.

Summary

This position will assist in technical and contractual quality assurance on behalf of the client to ensure the leased Colocation Data Center is compliant to country, regional, global compliance, and technical standards. The role inputs into project management/governance, operations, and capacity management.

The role includes responsibility for the management of the Colocation Data Center’s master services agreement compliance and technical compliance monitoring. The Data Center Operations Manager role will be in Singapore, covering operations primarily in Singapore as well as rest of SEA & ANZ. The role will directly report to JLL South Asia Data Center Engineering Manager.

Colocation Data Center Operations

• Assist in overseeing all aspects of the data center’s critical physical infrastructure for the client.
• Ensure that all work performed within the space is done to a high quality and without impact to the client through effective change management
• Ensure the colocation data center operations are in line with the master services agreement
• Ensure the SLA with the client is adhered to by the colocation data center and escalate where required for any breaches or near misses
• Assist improvement projects implementation, reaching out to a variety of support teams and stakeholders
• Operate as the afterhours on-call Data Center Operations Manager for and on behalf of the client. This will include responding to any issues within the data center and managing the investigation, mitigation, and recovery of the issue(s)
• Work in partnership with the colocation data center teams and the client team to ensure 100% uptime
• Technical point of contact on all data center building services matters
• Oversee and report on statutory compliance and compliance to the client's global standards.
• Initiate change management, submission and manage approvals in the change management system
• Assist in carrying out periodic resilience audits, identify gaps and implement recommendations
• 24/7 on call for incident management
• Identify, track and report any deficiencies in data center performance and provide periodic updates to the business on progress
• Review and sign off all pre planned maintenance activities within the data center
• Work closely with other IT Services teams to understand load forecast impact on data center capacity management

Facilities Coordinator - Operations

Work Dynamics - Integrated Facilities Management

DUTIES & RESPONSIBILITIES

The FC is responsible for providing excellent customer service and creating an exceptional experience to all staff, TVCs, their guests and vendors who are their business partners.

The FC must be able to effectively communicate information verbally regarding the building, the office and its facilities, and facilities in and around the area. Additionally, it is the responsibility of the POC to maintain the cleanliness, comfort, safety, and overall appearance of their assigned area to the highest standards, either through self performance or vendors.

Create and provide memorable and exceptional experience for all clients, internal and external, in the client office:

• Ensure messaging is consistent and in line with directions given by the Supervisor.
• Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in authentic, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested
• Provide a positive environment where things get done
• Take ownership of customer issues and proactively seek to resolve them quickly.
• Provide end to end service; take responsibility and accountability.
• Provide exceptional communication to clients:
• Communicate effectively and correctly.
• Respond, follow up and close – both via email and in person in a timely manner.
• Maintain current/up to date knowledge of the building and office procedures and client/guest-related information
• Information about the history of the office location, and the office design concept
• Information on the facilities of the building, in the office, and of the general area
• General event management
• Reception duties
• Vendor Management
• Emergency response procedure and incident reporting.
• Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities:

Critical Competencies for Success:

• Proactive and positive
• Solution oriented
• Demonstrates proactive and professional approach to customer service and stakeholder engagement
• Able to interact with a wide range of client staff, including senior levels and support staff
• Able to manage conflict and balance between client and JLL requirements
• Has a customer service oriented attitude
• Leadership, Collaboration and Team Worker:
• Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels
• Able to work collaboratively and be part of a team working towards meeting deliverables

What this job involves

JLL Data PMO team’s mission is to enable our team and clients to make data driven decisions based on the business insights from various sources of data. The Data Analyst is a key part of this mission and will play a crucial role in Regional Data Program initiatives. The role requires a competency in Smartsheet which is the foundational tool for data gathering and reports. In addition the role is expected to understand the overall business process and have analytical skills to visualize the insights required by stakeholders.

Responsibilities include:

• Working with business line owners to develop requirements, define success metrics, manage and execute analytical projects, and evaluate results.
• Acting as POC for Smartsheet and relevant reports and dashboards in google platform (Plx)
• Developing Smartsheet forms, reports and dashboard from information gathered from a variety of internal and external sources.
• Translating stakeholders requirements and questions and providing solutions through reports and dashboards.
• Driving Data Quality and Governance in multiple sources
• Understanding the overall business process and developing process maps for data programs
• Maintenance of key reports and dashboard as part of BaU.
• Continuous improvement on data gathering, analytics and the overall process.
• Produce dashboards which are fit for purpose and provide insight and narrative to the end-users based on data and to support reporting to management groups.
• Training end-users on new tools, reports and dashboards.
• Troubleshooting the reporting database environment and reports.

Job Description

• Senior Facilities Manager duties and responsibilities include planning and executing strategies for completing property management, periodic preventive maintenance, reactive maintenance and maintenance projects within KPI and in a timely manner.
• Supervising all property management, soft services, M&E services (include M&E minor project work), leading a team and vendor groups to manage and support the tactical delivery and be the on-site key point of contact for the key stakeholders.
• You will be leading and managing the growth and performance of the Assistant Service Managers, Cluster Leads, Property Executives, Engineers, Technical Executives, LEWs and Technicians, provide support through leadership, drive excellence, and participate in key discussions.
• You will also work closely with client’s line managers on property, soft services, mechanical, electrical, and technical field strategy and in driving the implementation of all features include on site.
• The responsibilities will include managing site budget, inventory management, maintenance and operations, contract services, purchasing of material, and equipment & supplies.
• Ability to effectively communicate via phone and email ensuring that all administrative duties are completed accurately and delivered with high quality and in a timely manner.
• Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected. Direct report to the Account Director.
• As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors. Ensuring workplace safety is also within your scope.
• You will actively participate in health and safety reviews and identify potential risks. You will also participate in emergency evacuation procedures as needed.

Responsibilities:
People Management
Demonstrate and ensure to instill a culture in the team that match our ‘I am JLL’ core behaviours and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer.

• Manage and coach team.
• Develop and sustain a high-quality well motivated team.
• Ensure high staff morale, trust and work ethics.
• Actively support an environment that supports teamwork, co-operation and performance excellence within team.
• Assist in mentoring and enabling Training & Development of team members.

Client/Stakeholder Management

• Deliver excellent customer service to meet on-site client’s expectations.
• Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.
• Monitor procedures to ensure client’s expectations are conveyed and worked upon.
• Communicate effectively with clients/stakeholders.

Procurement & Vendor Management

• Manage Hard Service/Projects multiple vendors including hard and soft skills to deliver services on time and within budget.
• Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practices.

Contracts Management

• Support to ensure that all contracts are professionally delivered at the right cost and in line with the Jones Lang LaSalle of Ethics.
• Support monitor expiry of contracts and initiate re-procurement if needed.
• Support continually assess contracts to ensure best value delivered to the client.

Finance Management

• Support to ensure that the site’s financial operations are meeting targets and control requirements.
• Assist and monitor financial processes to ensure account payable procedures are always followed.

Health & Safety Management

• Support with the implementation and manage safety procedures to ensure the provision of a safe working environment.
• Ensure compliance with statutory regulations on fire, health and safety standards.

Site Operations Management

• Develop and implement maintenance regime and strategy.
• Implement Industry Best Practice operations
• Monitor to ensure all building procedures and performance measures are always maintained.
• Ensure all Critical Environment (CEM) requirements are met.
• Seek ways to reduce costs and improve operational standards.
• 24/7 emergency call support and site attendance are required.
• Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives.
• Effectively leverages the Operations and Field Area to solicit ideas and understand problems and challenges.

Risk Management

• Assist in the implementation and management of a property risk management program.
• Support the implementation and monitoring of disaster recovering and business continuity plans.
• Follow established escalation procedures and incident reporting procedures.
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.
• Achieve Key Performance Indicators and Service Level Agreement targets

Requirement:

• Extensive experience in Building M&E systems will be an added advantage.
• Degree from a recognised tertiary establishment and have managed an accumulated building portfolio of >200,000 sqm in the past 3 years. He/She must have a minimum of 8 years of relevant working experience at his/her equivalent level as an SFM/FM, or Tier 2 Certified Facilities Management Expert (CFME) accreditation by Singapore International Facility Management Association (SIFMA) accreditation scheme, and proven management background.
• Minimum 5 years of relevant supervisory experience in facilities management, property management, facilities engineering, or related field.
• Strong budget management and data analysis skills
• Bachelor’s degree in engineering (Electrical or Mechanical), Facilities Management, Diploma Holder in Building Services or its equivalent
• Possess interpersonal and strong ability to manage Hard FM Services.
• Excellent written and communication skills.

Receptionist/Helpdesk

What this job involves:

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior.

You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business

Maintaining and updating records and databases are also part of your basic daily routine. These include telephone registers, call tracking, and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Sound like you? To apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a prerequisite for this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skillset.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Regional HSSE & Risk Coordinator

Work Dynamics

Contractual compliance HSSE/Risk and auditing support

• Support regional HSSE, Ops Aide and client generated compliance reviews at a site/FM level as required.
• Support inspections and audits to measure compliance with procedures and determine corrective action.
• Support training of facilities management staffs on site to be able to perform their HSSE compliance tasks.
• Support FM teams to identify and close out any non- conformance issues identified across the account.

Client service delivery

• Support consistent service delivery across all sites in line with current facilities management framework.
• As required, maintain minuted HSSE meetings with the client and account staff using teleconference facilities where required.
• Support the review of incident reports and associated actions.
• Contractor performance measurement and management
• Support development and implementation of processes and procedures to allow regional Facilities & HSSE management staff to monitor contractors to ensure they meet compliance requirements.
• Support contractor performance and reviews as required.

Staff training & technical support

• Assist all facilities staff in achieving contractual compliance through regular on-site meetings and teleconferences.
• Support delivery of regional training programs on latest industry practice or legislation.
• Support development of operating procedures as required.

Operations Interface

• Maintain a close working relationship with the site operations teams.
• Help to ensure sites obtain annual building compliance certifications and maintaining landlord compliance registers as required on a country-by-country basis
• Assist with the implement of client and JLL HSSE and EOS policies, practices, and programs at account level.
• Assist with the achievement of high HSSE standards in the prevention of accidents, incidents and events that could harm employees and/or property of client.
• Any other tasks not stated here that are consistent and in line with the role of HSSE/Risk Coordinator (such as dangerous goods support coordination)

Key Performance Indicators

• Contribute to achieving all HSSE and EOS, compliance, and risk management requirements for the account
• Provide superior client service
• Help to maintain HSSE/Risk documentation and records
• Enhance own professional and personal skills
• Assist with training and support of IFM staff.
• The person who assumes this role requires below:
• Represent Jones Lang LaSalle in the region by behaving consistently with cultural and company requirements
• Provide services to the client in keeping with their cultural and company requirements
• Work cooperatively with colleagues
• Work towards individual as well as team targets
• Demonstrate a pro-active approach to issues
• Actively escalate issues & take action as directed
• Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle
• Promote open, constructive, and collaborative relations with superiors, peers, and clients
• Gain respect of superiors, peers, and clients
• Listens effectively and communicate through actions and example
• Use clear, strong written and oral communication skills within the team

Job Description

Candidate will primarily be dealing with structural exceptions that arise in the course of property sales and rectifying them, in concert with necessary consultants and submissions to relevant authorities.

More details include:

• Identify all available documents (drawings, handover forms, etc) and share with leasing team and any appointed consultant.
• Coordinate with tenants or FM retail team (if vacant) for site works (including site visits) where necessary associated with regularisation.
• Coordinate and get necessary letters and documentations signed from bank and liaise with consultant.
• Review consultant’s recommendations on rectification works required.
• Report back and seek approval from Bank on recommendations.
• Follow up on quotations and rectification works with JLL FM team and/or external vendors.
• Seek approval on costs.
• Coordinate and process invoices, raise POs, get required DOA approvals and process payments.
• Consolidate regularization documents and approvals from authorities. Oversee completion of rectification work.

What this job involves

• A CAD Operator cum Documentation Specialist is responsible for creating or updating layouts and as-built drawings of a specific space using CAD software. They draw sketches and incorporate them into CAD files and are responsible for plan data accuracy.
• Help provide remote support to those who are installing the new space layout. They help troubleshoot, deal with escalations, and describe configurations when necessary. Planners also provides any additional information needed by answering questions and requests regarding space design.
• CAD Operator cum Documentation Specialists need to have the ability to manage multiple projects with multiple deadlines They develop and maintain orderly and complete CAD files for all assigned projects. They must also adhere to strict deadlines while delivering high-quality plans.
• Activities associated with utilization for space planning as required by the client site.
• Documentation for all projects is maintained
• Site inspections with client, as required
• To ensure that the clients are provided with a high standard of service at all times.
• Manage, coordinate trucks, and moving equipment to move and transport furniture, excess assets, and materials to and from point of use/pick-up to final destination
• Manage the furniture inventory including chair repair as required as defined.
• Administration of CAD database and master drawings for all disciplines including but not limited to as built updates, space allocation drawings for space type tracking, headcount and run reports as needed.
• Team player and work with other members of the team to meet all key performance indicators as set out in the management contract.
• Responsible for site facilities operation.
• Responsible for delivery of services in accordance with Client Management SLA
• Ensure compliance with all governmental regulations

Client/Stakeholder Management

• Manage the key client team representatives effectively to ensure that expected service levels are achieved
• Build strong working relationships with key client representatives and promote JLL’s EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team
• Coordinate with stakeholders to ensure smooth delivery of programs and procedures

Risk Management

• Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client’s Critical Environment (CEM)
• Ensure proper engineering documentation and adherence to the established change management controls for all sites
• Protect the health and safety of staff and others by adhering to and developing guidelines and strategies
• Conduct audits to ensure that all safety procedures, including disaster recovery and business continuity plan and escalation procedures are in place and maintained

Experienced

• At minimum, you have a Diploma in engineering related field and/or 3-5 years’ relevant working experience.
• CAD Operator cum Documentation Specialists need to be detail-oriented, flexible, adaptable, and very good at planning and organizing.
• They must also have CAD technical experience and be highly motivated and committed to the development of high-quality work and personal productivity.
• These individuals are often on small teams and managed by someone who does not have a lot of spacial planning or CAD knowledge.

Job Responsibilities

• Execute F&B services in a manner consistent with the SLA’s, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations
• Responsible for the management of catering satisfaction, including regular satisfaction surveys and optimization of food service operations
• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to food and beverage services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests
• Financial management of F&B services, including budget management and expense tracking
• Purchase and manage F&B supplies and vendor management
• Manage and plan events, including but not limited to tech talks, team off-site/team building and any other client/user request
• Proactive support to collect feedback from business team members regularly and take actions accordingly
• Have knowledge of Food Safety guidelines, banquets/catering setup along with coffee breaks
• The ability to identify, assess, manage and correct risks as needed
• Management of work order ticketing system in managing ticketing system
• Support data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectives
• General administrative work as reasonable requested

Ensuring Exceptional Service

• Assists with third party vendor relationships and service partners to provide optimal service delivery
• Intuitive service delivery, anticipating needs or concerns exceeding Client expectations
• Builds meaningful lasting relationships with Client employees and guests
• Visibly engaged and well known in the workplace
• Receives and responds to all requests or issues in an appropriate and timely manner
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Assistance and flexibility with Client events as needed to ensure flawless delivery
• Perform additional job duties, as requested

Qualifications

• Bachelor’s degree or equivalent
• 2+ years minimum prior relevant experience in office operations in an F&B capacity
• Exceptional customer service skills and professionalism with a passion for hospitality
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently – strong prioritization and time management skills
• Ability to work with diverse teams – lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications

Role Objective:

The Operations & Training Lead is a critical role in building and supporting a high-performing product specialist team across a strategic product in our JLLT Core Product organization. You will be responsible for ensuring the Product Specialist team is providing comprehensive product subject matter expertise, cohesive technology operations support, and high-quality of care and service excellence for end users, which encompasses JLL’s entire $18B business.

The Operations & Training Lead works within a strategic product supporting a specific revenue generating business line or core function to standardize the quality of care, a robust support knowledge base, monitoring quality assurance, and delivering operational excellence and full end to end subject matter expertise. Additionally, they partner and work with various teams within Core to deliver a seamless experience from deployments, support to end-user training.

WHAT THIS ROLE INVOLVES

As Operations & Training Lead, you will be responsible for:

Strategic Leadership and Team Culture: Lead a dynamic team, fostering a culture of collaboration, trust, and respect. Drive initiatives that encourage teamwork and mutual support.

Expertise in Product and Process: Deepen product knowledge of the entire Product Specialist team across our leasing technology stack and growing knowledge of how business functions, best practices in processes, turning processes into actions and how workflows align to the use of the supported product, inclusive of comprehensive training materials (e.g., user guides, videos etc.).

Collaborative Cross-Functional Management: Enhance communication and cooperation between Product, Engineering, QA and Program Management teams. Steer the team through product releases and stabilization phases, focusing on collective goals.

Operational Excellence and Client Service: Oversee daily operations via daily stand ups, including issue prioritization, process implementation, and high-level escalation support. Guide the team in providing exceptional client service and building strong client relationships.

Performance Improvement and Data Analysis: Utilize key metrics to improve resolution efficiency, client centricity traits, customer satisfaction, and product adoption. Make informed decisions based on internal product analytics. This involves ensuring usage & adoption metrics are tracked closely and on a positive trajectory.

Training Development and Knowledge Management: Maintain up-to-date expertise on supported products and release cycles, UAT testing protocols (product dependent), outage & communication protocols, engineering and change management touchpoints. Manage gap analyses for case queues and user knowledge. Implement digital adoption platforms for personalized learning experiences. Run the regional tech training program ensuring end users are fully equip with technology know how and may include running focused hyper care programs and providing white glove support for identified group of users.

Innovation and Business Growth: Explore new tech tools and methodologies to enhance business opportunities. Facilitate feedback review sessions for continuous product improvement and client acquisition strategies.

Soft Skills

Commitment to holding the product specialists to a standard of excellence in customer care and business support.

Ability to set clear expectations and team goals, prioritize escalations, and remove blockers for team.

Strong relationship building and problem-solving skills and firm grasp on team morale and cultural dynamics.

Ability to balance delegation and execution, commitment to mentor and grow team members along development paths.

Excellent interpersonal, communication, problem-solving and organizational skills.

Qualifications

Subject Matter Expert and relevant Industry/Business expertise

Knowledge of Microsoft office (Word, Excel, Outlook, Visio)

Willingness and ability to learn new or tangential technology products to supported product(s) (i.e. Tableau CRM)

Knowledge of Azure devOps, ServiceNow, and Salesforce is preferred.

Product System Admin Certification, where applicable

Education

Undergraduate degree in a related field (i.e., Finance, Real Estate, Data, Customer Service, Product)

2+ years of management experience in customer support

5+ years of experience in supported product; less years acceptable with an accompanied recommendation

Mailroom Assistant

Work Dynamics - Integrated Facilities Management

Duties and Responsibilities

• Sorts mail according to destination and type such as returned letters, adjustments, bills, orders, and payments.
• Fold and/or post outgoing mail and seals envelopes by hand or machine and performs quality checks.
• Prepares packages and creates shipment labels.
• Collects, receives, and distributes mail and packages using an automated system to track and manage activity.
• Picks up mail from the letterbox
• Track, trace, and resolve mail problems within the account
• Organizes and maintains a clean mailroom.
• Orders and maintains office and stationery supply inventory.
• Dispatches work orders to vendors when required.
• Works collaboratively within the facility management team
• Anticipates and responds to Client’s needs and concerns
• Identifies potential risks and escalate, to ensure no incident or disruption to the Client’s operations
• Additional job duties, as requested

Qualifications

• Must have valid driver’s license and reliable mode of transportation.
• High school diploma or general education degree (GED); or at least two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and write comprehend simple instructions, short correspondence, and memos.
• Speaks clearly & articulately. Ability to adapt to new devices and technology.
• Builds a meaningful lasting relationship with client employees and guest.
• Able to greet and assist employees, clients, vendors, and guests in a courteous and responsive way.
• Able to work in team environment with strong interpersonal skills, problem solving.
• Able to identify and solve problems and react accordingly to a variety of work situations.
• Makes sound decisions under time pressures.
• Must be able to safely lift and transport bulky items.

Role Function:

Responsible for leading the M&E team to deliver high level of Property Management services for a mixed development.

Key Responsibilities:

M&E Systems

• Responsible for the overall day-to-day maintenance and operations of M&E systems including Electrical Installation, ACMV system, Lighting, Generator Sets, AV System, Fire Protection System, Elevators & Escalators, Telecommunication, Kitchen Exhaust System, Grease Interceptor system, Wi-fi System, etc.
• Monitor and maintain the efficient and safe operation of all M&E & related systems to ensure smooth operations.
• Ensure all systems operate in accordance with the system design and operation intent.
• Develop and monitor preventive and comprehensive maintenance plan for the systems.
• Plan and procure parts & maintenance services within set budget.
• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards.
• Carry out ad-hoc project works to enhance the M&E and related systems.
• Review and approve tenant fit-out applications.
• Prepare Expense Approvals and Proposal Papers for client’s approval.
• Manage the delivery of excellent customer services consistent with the required service standards.
• Forecast, plan and prepare budget and monitor expenditure within the approved budget.
• Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/ suppliers.
• Member of CERT Team.
• Prepare and submit monthly reports.
• Lead and supervise the M&E team to achieve set KPIs.
• Assist in tender process, such as prepare tender specifications, conduct site show round and do tender clarification.
• Work closely with other departments to deliver the above duties.

Sustainability

• To monitor utilities consumption and reading of building equipment and fittings for irregular consumption and take corrective measure if necessary.
• Prepare quarterly sustainability report with trending and analysis.
• Ensure Green Mark compliance and work closely with Green Mark consultant.
• Drives sustainability initiatives.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations such as pipe burst, fire, power failures, structural damage, etc.
• To ensure the implementation and maintenance of the OMS system in accordance to establish organizational standard.

Reporting & Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Degree in Mechanical/ Electrical Engineering or its equivalent with at least 5 years of experience; or
• Diploma in Building Services/ Mechanical/ Electrical or its equivalent with at least 8 years of experience.
• Relevant experience in managing high rise commercial buildings or mixed developments.
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Experience in formulating and implementing maintenance policies and procedures, project management for capital works.
• Independent with integrity, innovative, proactive and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Managerial experience is essential and ability to work under pressure.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.

Attributes/Behaviours:

• Pro-active and achievement orientated.
• Flexible.
• Team player.
• Practical approach with a “can do” attitude.

Objective

Assist and support the M&E Executives. Lead the Technicians to provide technical services.

Duties and responsibilities

M&E Systems

• Assist the M&E Executives in the overall day to day maintenance and operations of building and M&E systems.
• Monitor and ensure the systems operate efficiently and safely and in accordance with the design specifications and intent.
• Monitor & supervise the execution of Preventive Maintenance Plan.
• Procure M&E and building parts for repairs and replacement.
• Administer PTWs.
• Vendors management and verify works upon completion.
• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards.
• To inspect/supervise/test plumbing fittings periodically to uncover any defects, by-pass timers and controls periodically to turn on lights to check for defective ones.
• Lead, supervise and provide guidance to the technicians.
• To monitor utilities consumption and reading of building equipment and fittings for irregular consumption and take corrective measure if necessary.
• To review and recommend for approval cost-saving or cost-effective measures to reduce consumption or measures that would increase durability.

Tenants’ Fit-Out & Landlord’s Subdivision / Upgrading Works

• Assist Tenant Service Executive in the handing over of premises to new tenants including preparing handing over document and making sure defects identified are timely rectified.
• Responsible for the co-ordination of tenancy fit out works and monitoring of fit out activities, especially on the M&E aspects.
• Review tenant’s submission together with Landlord’s vetting consultants and collate comments to tenants in a timely manner.
• Ensure compliance with Fit-Out guidelines.
• Check Tenant’s Post Fit-Out condition and document submission before recommending release of Fit-Out deposit.
• Review Fit Out Guide from time to time.
• Oversee tenant’s reinstatement works.
• Attend meeting with prospects, tenants, and Owner, and assist in completing questionnaires/RFPs.
• Attend to tenant’s request for additional power, Emergency Power, Additional Chilled Water.
• Assist tenants to open, close and/or terminate electricity accounts.
• Prepare weekly tenancy fit-out status reports.
• Manage and oversee the landlord’s sub-division works.
• Track budgets

Key Competencies & Performance Measures

• Ability to work under pressure and meet set timelines.
• Proactive and solution oriented, friendly with assertive and personable nature.
• Meticulous, independent, hardworking, and willing to learn.
• Achieve KPIs.
• Meet standards and audit requirements.
• Meet Workplace Safety requirements.

Required Qualifications & Experience

• Diploma in Building Services/ Real Estate or its equivalent.
• Minimum 3 years of working experience.
• Good interpersonal and communication skills.
• A team player who is flexible and dependable.
• Good organization, problem solving and communication (verbal and written) skills.

Key Responsibilities;

M&E Systems

• Responsible for the overall day-to-day maintenance and operations of M&E systems including Electrical Installation, ACMV system, Lighting, Generator Sets, AV System, Fire Protection System, Elevators & Escalators, Telecommunication, Kitchen Exhaust System, Grease Interceptor system, Wi-fi System, etc.
• Monitor and maintain the efficient and safe operation of all M&E & related systems to ensure smooth operations.
• Ensure all systems operate in accordance with the system design and operation intent.
• Develop and monitor preventive and comprehensive maintenance plan for the systems.
• Plan and procure parts & maintenance services within set budget.
• Coordinate and supervise maintenance activities to ensure contractors / vendors and technicians complete all repair and maintenance work within the required timelines and standards.
• Carry out ad-hoc project works to enhance the M&E and related systems.
• Review and approve tenant fit-out applications.
• Prepare Expense Approvals and Proposal Papers for client’s approval.
• Manage the delivery of excellent customer services consistent with the required service standards.
• Forecast, plan and prepare budget and monitor expenditure within the approved budget.
• Liaise with and ensure professional management of tenants, business partners, government agencies, vendors/ suppliers.
• Member of CERT Team.
• Prepare and submit monthly reports.
• Lead and supervise the M&E team to achieve set KPIs.
• Assist in tender process, such as prepare tender specifications, conduct site show round and do tender clarification.
• Work closely with other departments to deliver the above duties.

Sustainability

• To monitor utilities consumption and reading of building equipment and fittings for irregular consumption and take corrective measure if necessary.
• Prepare quarterly sustainability report with trending and analysis.

Knowledge & Experience;

• Degree in Mechanical/ Electrical Engineering or its equivalent with at least 3-5 years of experience; or Diploma in Building Services/ Mechanical/ Electrical or its equivalent with at least 5-8 years of experience.
• Relevant experience in managing high rise commercial buildings or mixed developments.
• Knowledge of operation, maintenance, fit out practices and related local ordinances.
• Experience in formulating and implementing maintenance policies and procedures, project management for capital works.
• Independent with integrity, innovative, proactive and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Managerial experience is essential and ability to work under pressure.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.