Total 43 Director/C-Level quality control engineer job vacancies in Quality Assurance / Control category in Malaysia

We are looking for a highly motivated and dynamic individual to join our team to safeguard the environmental and public health of Singapore. You will be part of the Vector Control and Operations Division responsible for planning and implementing vector-borne disease surveillance, prevention, and control programmes. An evidence-based, integrated vector management approach underpins the work that the Division does and requires close partnership and concerted efforts by multiple internal and external partners and stakeholders.

Your role is in the Suppression Operations, Contract Management and Audits branch and you will lead a team.

You will be responsible for the following:

• Conceptualise strategies and formulate/review operational policies and plans on vector control, including the use of Wolbachia suppression technology
• Manage contracts and ensure the contractors’ performance through close monitoring, engagement, and audits.
• Guide and oversee the implementation of enhancements and improvements to operations systems.
• Regularly review work processes in view of enhancing them to improve efficiency and productivity.
• Perform analysis of vector data to uncover insights and identify causes and contributors to undesirable situations.
• Oversee the smooth running of contracts including processing of certification of works done and payment.
• Carry out any other duties related to Vector Control.

Requirements:

• Experience in operations planning and/or enforcement, in a vector control related field, will be an advantage
• Enjoy thinking strategically, planning and applying analytical reasoning in the area of operations management
• Proficient in Microsoft Office, especially Excel and PowerPoint
• Proficiency in analytical and programming tools (e.g., Qliksense, Python, R, or GIS) will be an advantage.
• A committed team player with good communication/interpersonal skills and a positive attitude
• Meticulous, with an eye for detail
• Organised and able to multi-task
• Outgoing and pleasant personality
• Mature, independent and resourceful
• Highly self-motivated and always ready to strive for improvement

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Career@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive-Manager---Assistant-Director--Vector-Control-Operations-Division-_JR-10000029759

Responsibilities

• Lead by example the QA function with a team size of over 50 test engineers who are based out of various global locations. Foster a culture of creativity, accountability, and excellence driven by technology and standard processes.
• Architecting the test automation framework from scratch & re-architecting when needed, while being keen on considering and incorporating cross-functional feedback during designing.
• Owning & creatively achieving the milestones on test automation of APIs, Web, and Data applications (including ETL & data analytics) using industry standard test automation frameworks.
• Make critical decisions based on the circumstances and limited information to mitigate any deliverable risks to ensure we meet the deadlines committed to our stakeholders & customers.
• Proactively communicate with the stakeholders the risks and the steps taken to mitigate the risks
• Define & monitor the metrics through data-driven insights (using Jira) to progressively improve the productivity of the team.
• Work closely with the Product Management team and the Engineering Leads/Managers, to understand the functional & non-functional requirements to strategize the QA involvement and their responsibilities throughout the PDLC achieving higher throughout.
• Manage the managers and mentor engineers at various levels to help them align their and their team members’ aspirations with the organizational objectives for a meaningful career growth.
• Define, and continuously train the team to well define, and maintain the functional & non-functional test plans, test objectives, test scenarios, & test cases based on the acceptance criteria and use case scenarios.
• Proactively share the test plans & scenarios with the stakeholders for timely review for better estimations & planning of the Tickets
• Develop the team to utilize load testing software to inject load, measure and analyze performance data (workload, system and application), analyzing metrics from application, system logs, other monitoring tools and simulating system behavior to improve the performance and reliability of the applications.
• Collaborate with System architects and developers for Performance profiling and analyzing to identify the bottlenecks in the operation of the software.
• Present clear and concise reports with recommendations to improve the overall test strategy for improved throughput of the Engineers and improved system performance, stability, and scalability. 
• Identify the training needs by evaluating the skill gaps of the team, and plan to upskill them accordingly.
• Mentor the team to identify potential impediments & anomalies to proactively address them in time.

As a senior member of the Locality Management Team, the post will develop andmaintain effective working relationships with key partners including: Bolton NHS Foundation Trust Bolton Council Greater Manchester Mental Health Trust Bolton CVS Healthwatch Bolton GM Localities GMIC and NHSE AQUA and the AHSC Care Quality CommissionNHS GM Integrated Care - Template JDPS January 2023 4 Bolton Primary CareOversee / coordinate the identification and management of risks, ensuring appropriateorganisational capacity and capability to undertake effective risk management.Support the Locality Secretary in promoting good governance, building organisationaland individual capacity and capability and ensuring inclusion in and compliance withmandatory training programmes.Support the Board Secretary in ensuring the Locality complies with a wide range ofstatutory and other requirements, including production, distribution and presentationof the annual report.Provide advice and guidance to other senior managers on issues of effectivegovernance.Ensure that all complaints are investigated and responded to within nationally definedtimescales. Design and manage a robust complaints function and ensure effectiveleadership of complaints management which ensures that the organisation respondsappropriately and learns from complaints.Work closely with the Localitys external legal advice providers with respect tocomplaints, claims and performance concerns.Member of the Localitys Director On-Call Rota.

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

JR0268127 Software Test Analyst Senior

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:.

STS is a major group in capital markets which comprises of various groups like test automation, data migration and Business Analysis. This role is for automation engineer in automation team performing duties as listed below.

About the team: 

Testing Services

• Horizontal functional that provides Testing Services to clients around their UAT and product upgrades.
• Team comprises of specialized SMEs in Treasury and Lending domain and Automation experts
• The team works with clients to understand their functional test scenarios when implementing the FIS product and then automate these scenarios.
• They help accelerate the time to value and Go Live for our customers.
• Team comprises of specialized BAs and Automation experts with Selenium skills.

Data Migration

• Team focuses on Data migration of client data from legacy / 3rd party systems into FIS product
• This team consists of specialist in Adeptia, PL / SQL, SSIS with solid domain knowledge of Lending, Risk and Treasury products.

What you will be doing:

As an automation engineer, you will be working on Client or internal engagement with full responsibilities in terms of completing the automation within the prescribed time and with the highest quality. Candidate will also be responsible for a clear and timely communication for the projects they would be working on. Escalate problems in timely manner and take them to closure with dedicated efforts.

What you will need:

• Bachelor’s degree or the equivalent combination of education, training, or work experience.
• Min 6-10 Years experience overall and major experience in automation.
• Hands-on experience on QA Automation tools (Selenium with Java)
• Hand-on experience in building automation frameworks (Java)
• Hands-on Scripting languages (Java, Selenium)
• Ability to analyze and solve problems using learned techniques and tools
• Ability to translate client requirements to technical specifications and participate in automation.
• Ability to communicate effectively verbally and in writing
• Ability to lead team of 3-4 people.

Added bonus if you have:

• Exposure to agile methodologies for development.
• Knowledge of test management tool like JIRA, Test rail.
• Ability to lead team of 3-4 people.

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Manages a major AML operations segment responsible for AML onboarding process delivery for Global Banking and Global Markets LOB. Functions managed are typically complex, directed by internal bank policies and require adherence to regulatory and compliance requirements which can involve high $ penalties and fines for non-compliance. Executes against regulatory, BSA/anti-money laundering, and economic sanctions compliance practices relevant to the manager's area of responsibility. Develops a positive and trusting relationship with key business leaders in FLU and compliance and demonstrates a strong combination of leadership skills, AML/KYC knowledge and strategic thinking. As guided by executive leadership, develops and maintains relationships with counterparts in other financial institutions, associations and regulatory officials ensuring proper communication of compliance of company and regulatory policies relevant to the manager's specific area of responsibility. Supports accountability for compliance elements of the Risk Framework, maintaining appropriate oversight of operations and vendor performance. Maintains the culture of compliance and supports the identification, escalation and timely mitigation of compliance risks. Applies knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing operational strategy within area of responsibility. May lead/coach projects or be involved in a variety of larger LOB projects. Responsible for budget/expense management, reporting and forecasting for Ares managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 employees that are typically subordinate supervisors or exempt specialists. Scope of management typically has 10-50 associates that may cover multiple shift/sites. Bachelor's degree or 8-10 years of Operations/compliance experience preferred, including 6-10 years supervisory experience.

Skills:

• Strong Leadership skills and proven track record of leading operations teams
• Strong knowledge of AML/KYC requirements or Economic Sanctions laws
• Ability to work accurately to tight deadlines in a demanding environment.
• Customer and Client Focus
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Quality Assurance
• Decision Making
• Drives Engagement
• Influence
• Performance Management
• Relationship Building
• Analytical Thinking
• Collaboration
• Critical Thinking
• Innovative Thinking
• Problem Solving
• Familiarity with global banking and global markets products would be an advantage

Please see accompanying job description and job specification for the details of this role. Please note that this job is currently going through the job matching process.

JOB DUTIES:

• Work closely with the Product Owners and Product Managers to understand and stay in-sync to the organisation’s vision of next generation integrated best-of-suite enterprise solutions.
• Define and lead the vision, core strategy and core methodology for the organisation’s Quality Assurance (QA) division and lead the continuous improvement of the software delivery process.
• Effectively communicate the QA strategy, processes and needs across organisation, as well as within the QA team.
• Apply knowledge from multiple disciplines to develop innovative improvement solutions and processes in QA.
• Determine QA objectives, such as key checkpoints and reviews in application development processes in an agile software development environment.
• Champion high delivery and service standards in ensuring all products are methodically tested and issue-free at all gate-keeping points.
• Drive automated testing initiatives where feasible in both functional and non-functional aspects.
• Act as a supervisor, mentor and role model to the entire QA division with both local and overseas team members and support them in their trainings and career growth.
• Stay up-to-date with new technology trends, languages and techniques.
• Source, seek, hire and fill skills and experience gaps among QA team members.

JOB REQUIREMENTS:

• Bachelor's Degree of Computing, Software Engineering, IT or related field.
• Over 10+ years of related work experience in leading a team of Quality Assurance (QA) professionals in enterprise-scale turn-key projects and large-scale customer facing systems, preferably in fast-paced tech, IT or gaming industry.
• Experienced in quality assurance and quality control of scalable, maintainable, extensible, web-based enterprise grade applications with web-based and mobile app-based interfaces.
• Excellent documentation skills in drafting clear and concise test scenarios, test cases, along with in-depth knowledge of product QA strategy and methodology.
• Knowledgeable in automated testing setting up automated testing frameworks, pipelines, processes and familiar with various automated testing tools such as JMeter, Jenkins, Selenium, Appium, BrowserStack, Cucumber.
• Proficient in Java and other programming languages which are commonly used in an automated testing environment.
• Experienced practitioner in agile frameworks such as scrum, lean or extreme programming.
• Willing to roll-up one’s sleeves and provide a hands-on help to the team.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Ability to lead, convince and inspire team members in a fast-paced environment.
• Strong knowledge in software engineering, technology trends, technology constraints and software development lifecycle is an advantage.
• Strong understanding of design and architecture patterns for both backend and frontend is an advantage.
• Willingness to travel to meet and work with offshore team members.

Executive Director, Quality Operations

THE OPPORTUNITY

• Great learning opportunities in a fast-paced environment with first hand encounter on real problems and high visibility on manufacturing operations.
• Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Our Quality Assurance group ensures every single material inside our products is manufactured, processed, tested, packaged, stored and distributed aligned with our incredibly high standards of quality and meets all regulatory requirements. Partnering across our internal manufacturing facilities, external contract manufacturers and suppliers we create an interdependent global manufacturing network committed to deliver a compliant, reliable supply to customers and patients on time, every time, across the globe.

WHAT YOU WILL DO

• Provide leadership and management of all quality control, micro / sterile, quality assurance, and regulatory compliance functions to effectively support all our manufacturing plants in Singapore to supply new product transfer activities as a cost effective, high quality, business and cGMP compliant organization.
• Drive divisional strategy on site
• Develop and implement site strategy to achieve the desired business results.

​

Other responsibilities include:

• Manage all on site Quality functions e.g. quality control, quality assurance, regulatory compliance, provide quality oversight for all GMP activities on site in line with our Quality Management Systems and in compliance to applicable regulatory guidelines.
• Drive divisional and site strategies on site, build robust quality systems and quality culture.
• Maintains laboratory areas and manages release of all raw materials, components and manufactured products (bulk drugs, interplant intermediates, dosage forms, and materials for clinical trials) and assures production complies with approved processes, regulatory and corporate requirements.
• Ensures investigations are performed to resolve production abnormalities and customer complaints.
• Lead, guide, develop and sustain a highly flexible and motivated business unit team to deliver quality support which are timely, cost effective, cGMP and business compliant.
• Set direction, strategies, champion innovation, and continuous improvement within the department to take the Quality function to successively higher performance platforms.
• Lead in the systems development of business, quality, safety, process and personnel recruitment, development, and succession in Quality department
• Network with internal and external parties to develop robust infrastructure of Quality support systems e.g. corporate directives\initiatives, application of our Quality Management Systems, harmonizing and synergizing best practices etc
• Facilitate the communications with regulatory agencies to support required compliance and business needs.
• Partner with site leadership team to develop business and organizational direction, design and execution of management strategies.
• Participate in EHS, Business Compliance, cGMP and all other compliance-related matters, where applicable. This can include specific duties involving in maintaining qualified status of equipment by timely application of and reporting exceptions to the GMP systems supporting the qualified state.
• Supervise and oversee Third Party Contractors, where applicable.
• Any other tasks as and when assigned by Managing Director and Immediate Manager.

WHAT YOU MUST HAVE

• Bachelor’s Degree or higher in a related Science, Chemical Engineering or technical field
• 10+ years relevant experience in a quality assurance and other function (e.g. operations, technical, etc) in pharmaceutical manufacturing environment, supplying to highly regulated markets such as FDA and EMA
• Experience of active pharmaceuticals, tablets, sterile and biotech operations and inhalation products preferred.

Our Manufacturing & Supply Division is committed to be the most trusted supplier of biopharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create an interdependent global manufacturing network that’s committed to delivering a high quality, reliable supply to customers and patients on time, every time.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Executive Director - Quality and Patient Safety (528713) Department of Health Hospitals & Primary Care - Hospitals Nth Hospitals & Primary Care - Hospitals Nth Applications must be submitted by Sunday 28 April, 2024 11:55 PM Position details Applications close: Sunday 28 April, 2024 11:55 PM AEST Award/Classification: Health and Human Services (Tasmanian State Service) Award, General Stream, Band 9 Salary: $165,446 to $182,913 per annum Employment type: Full Time Region: North Location: LGH Charles Street, Launceston Job description: The Executive Director of Quality and Patient Safety (EDQPS) is responsible for the effective leadership and management of the Hospital’s North Safety, Quality, Risk and Service Program and for providing leadership and direction in the ongoing strategic development and evaluation of quality and patient safety systems and processes within a clinical governance framework. Provide effective and inclusive implementation of the National Safety & Quality Health Service (NSQHS) Standards accreditation scheme, the National Aged Care Quality Standards,…

Click here to view more detail / apply for Executive Director - Quality and Patient Safety (528713)

I am presently representing a company in their search for a Quality Assurance Leader to bolster their ambitious business expansion endeavors. The selected candidate will be entrusted with spearheading a team of QA professionals to bolster the company's achievements and successes.

MAIN RESPONSIBILITIES

1. Team Leadership:

• Strategizing, leading, and overseeing the operations of the QA group.
• Fostering a collaborative relationship between QA team members and other functional departments achieve business success
• Oversee the productivity of the QA team and develop tailored progression plans for QA executives.

2. Driving change and transformation:

• Directing the regional quality operations team, ensuring its pivotal role in meeting business goals through a risk-oriented and efficient manner.
• Identifying ongoing enhancement prospects throughout the QMS and setting clear objectives for the regional QA team.

3. Collaboration and Stakeholder Engagement:

• Ensure effective cross-functional collaboration to fulfill quality needs for assigned regions.
• Partnering with diverse functional leaders to effectively drive business outcomes.

4. Operational Success

• Oversee new product introduction and supplier qualification/management, ensuring continued quality compliance of partners.
• Maintainence of Quality Management Systems and ensuring up-to-date compliance in accordance to relevant guidelines, regulatation and company policies.
• Ensure batch release/change controls/deviations/CAPA management/recall activities are being managed timely and effectively.

To apply, submit your most updated resume showcasing relevant qualifications and experience.

Requirements

• Bachelor's degree in Science or a related field.
• Minimum of 12-15 years' experience in the life science industry (such as pharmaceuticals, medical devices, and health supplements) within the quality function, demonstrating robust technical expertise in GxP.
• Proven experience in leading teams and driving quality improvement initiatives.
• Possession of strong business acumen, adept problem-solving skills, effective communication abilities, and adept stakeholder management capabilities are essential attributes for this role.

Not the right opportunity?

We're always looking out for the best talents in the life science industry. If you are currently seeking exciting opportunities within the pharmaceuticals, medical devices, in-vitro diagnostics (IVD), or consumer health industry, do reach out for a confidential chat.

Principal Consultant: Cheong Yee Yin | Registration Number: R22108633 | EA License Number: 17C8502

JOB DUTIES:

• Work closely with the Product Owners and Product Managers to understand and stay in-sync to the organisation’s vision of next generation integrated best-of-suite enterprise solutions.
• Define and lead the vision, core strategy and core methodology for the organisation’s Quality Assurance (QA) division and lead the continuous improvement of the software delivery process.
• Effectively communicate the QA strategy, processes and needs across organisation, as well as within the QA team.
• Apply knowledge from multiple disciplines to develop innovative improvement solutions and processes in QA.
• Determine QA objectives, such as key checkpoints and reviews in application development processes in an agile software development environment.
• Champion high delivery and service standards in ensuring all products are methodically tested and issue-free at all gate-keeping points.
• Drive automated testing initiatives where feasible in both functional and non-functional aspects.
• Act as a supervisor, mentor and role model to the entire QA division with both local and overseas team members and support them in their trainings and career growth.
• Stay up-to-date with new technology trends, languages and techniques.
• Source, seek, hire and fill skills and experience gaps among QA team members.

JOB REQUIREMENTS:

• Bachelor's Degree of Computing, Software Engineering, IT or related field.
• Over 10+ years of related work experience in leading a team of Quality Assurance (QA) professionals in enterprise-scale turn-key projects and large-scale customer facing systems, preferably in fast-paced tech, IT or gaming industry.
• Experienced in quality assurance and quality control of scalable, maintainable, extensible, web-based enterprise grade applications with web-based and mobile app-based interfaces.
• Excellent documentation skills in drafting clear and concise test scenarios, test cases, along with in-depth knowledge of product QA strategy and methodology.
• Knowledgeable in automated testing setting up automated testing frameworks, pipelines, processes and familiar with various automated testing tools such as JMeter, Jenkins, Selenium, Appium, BrowserStack, Cucumber.
• Proficient in Java and other programming languages which are commonly used in an automated testing environment.
• Experienced practitioner in agile frameworks such as scrum, lean or extreme programming.
• Willing to roll-up one’s sleeves and provide a hands-on help to the team.
• Strong time management skills, ability to meet tight deadlines and successfully juggle multiple projects simultaneously.
• Ability to lead, convince and inspire team members in a fast-paced environment.
• Strong knowledge in software engineering, technology trends, technology constraints and software development lifecycle is an advantage.
• Strong understanding of design and architecture patterns for both backend and frontend is an advantage.
• Willingness to travel to meet and work with offshore team members.

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

Our search for better is changing the lives of our customers. It’s changing the careers of our people too –creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as a Senior Director, Quality (Complaint Handling and Post Market Surveillance), and you won’t either.

 

This is a key role within the Global Quality function, driving a high-performance culture and setting the standard for Quality Excellence. We are seeking a transformative thinker and diligent executor to help improve the operational execution of Complaints & Post Market Surveillance.

The Senior Director, Quality (Complaint Handling/PMS) will be accountable for the global complaint handling and post market surveillance process for the entire business, inclusive of all business units.  You will partner with the business for timely execution of complaint investigations to enable robust feedback from our customers.  You will develop and lead a team that reviews, processes and analyzes complaints data into practical business terms to ensure proper prioritization of initiatives to improve the customer experience and deliver on our forever caring promise.  This strategic partner will collaborate with the commercial organization to ensure all channels for reporting complaints are efficient and integrated, providing them with real-time complaints progress & feedback. 

Your Accountabilities and Responsibilities:

• Define global strategy for complaint handling and post market surveillance across Convatec. 
• Turn complex complaints data/information into practical analytics to facilitate business decisions. 
• Lead, mentor, coach, and develop complaint handling and post market surveillance teams.
• Partner with business unit (BU) leaders with an emphasis in manufacturing site collaboration in BU specific complaint analysis, ensuring the right focus/actions are placed in the main areas of opportunity/concern.
• Establish clear roles & responsibilities when liaising with legal, medical, quality, regulatory, operations, engineering, and other functions in the complaint handling and post market surveillance processes.
• Own  dashboard of performance related to complaint handling and post market surveillance activities.
• Develop strategy that drives improvements in the customer experience and facilitates how customer complaints are collected throughout the world.
• Harmonize & connects global processes for efficiency.
• Define strategy with commercial on how we gather & analyze feedback from social platforms and other media streams.
• Acts as the main point of contact for complaint handling - including complaint processing, investigation, and timely closure.
• Integrate data analytics into established power BI dashboards to enable one source of truth.
• Partner with R&D (Technology & Innovation) to ensure design related complaints have a clear funnel for investigations. 
• Integrate technology into repetitive tasks, to optimize speed of processing and focus on clarity of analytics for signals & corresponding actions.
• Drive continuous improvement in corresponding processes & tools.
• Identify, hire, train, develop and maintain qualified Quality personnel to support the Quality plans, objectives and goals.

 

The Ideal Candidate should bring the following qualities to the role:

• Minimum of B.S., or equivalent, in a scientific/technical discipline is required.  Advanced degree (M.S., M.B.A, Ph.D. or equivalent) preferred.
• Experience working in an international environment in a global position is required.
• Certifications in Quality Management Systems preferred.
• (5-7) years in the medical device and/or pharmaceutical industry.
• Five to seven (5-7) years’ experience in a leadership role.
• Practical experience and global mastery in global quality standards and regulations governing medical products.
• Outstanding communication skills (both written and spoken), to all layers of the organization, including executive level.
• Emotional Intelligence/cultural awareness (interacting globally).
• Ability to think in a clear, decisive manner, remaining calm under stressful and challenging conditions.
• Ability to efficiently work through quality, organization and business issues with a focus on solutions and proactive contingency planning in support of the customer and business objectives.
• Ability to apply budgetary analysis principles and effective allocation of internal/external resources.
• Strong understanding of risk management principles and ability to apply these principles in day-to-day quality management activities, compliance issues, and business challenges.
• Commercially astute and customer focused.

Working Conditions:

• Fulltime position

Travel:

• Role is remote-based with preference to location in the United Kingdom
• Travel is expected to be approximately 25% with projected international travel

Language Skills Required:

• Speaking: English
• Writing/Reading:  English

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen too.  It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

This is stepping up to a challenge.

This is work that’ll move you.

#ForeverCaring #ForeverConvatec #WeAreConvatec

#LI-DB1

#LI-REMOTE

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

Job Summary

The Director, Quality Management provides strategic oversight, leadership and direction to the Quality function and will be accountable for the CHPS (Cardinal Health Packaging Solutions – repackaging & bulk up) business unit within the Cardinal Health Pharmaceutical Segment.

What Quality Management contributes to Cardinal Health

Quality Management is responsible for developing and implementing quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications to ensure that products and services are reliable, safe and effective.

• Demonstrates knowledge of quality systems and approaches.

• Demonstrates an understanding of the relevant regulations, standards and operating procedures.

• Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.

• Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.

• Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.

• Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

• Build and foster One Team Quality Culture.

Responsibilities

• Responsible for the release of final product before distribution to the market, including submission (by ensuring preparation of the adequate documentation) of the product.

• As the head of the Quality Team for CHPS, ensure release of the final product in compliance with Good Manufacturing Practices, with the marketing authorization and regulatory requirements.

• Manages deviations related to final product packaging components and/or raw materials disposition (e.g. root cause analysis, CAPA plan identification and follow-up) in a timely manner.

• Ensures CAPAs for which the team is responsible are followed and closed within defined timelines.

• Must be able to approve emergency change controls but understanding the nature of the content including intermediate steps and make the link with the final product and any regulatory requirement.

• Understands release product issue and evaluate their potential impact on product quality and compliance.

• Escalates complex issues to leadership in a timely manner.

• Manages professional employees, frontline supervisors and business support staff while maintaining strong relationships with customers.

• Prioritizes and ensures work is delivered in an efficient way.

• Provides daily problem solving.

• Represents Quality in meetings related to his/her area of responsibility internally and externally.

• Performs other duties as assigned.

Qualifications

• Bachelors and Advanced degree in related field or equivalent work experience, preferred.

• 10+ years’ experience in Biopharma, Pharmaceutical or Medical Device regulated fields.

• At least 7-10 years of relevant work experience with 21 CFR 210, 211 in the FDA regulated industry (Pharmaceutical or Medical Device), ISO and/or DEA regulated environments.

• Experience with equipment qualification, software validation, test method validation, and/or process validation.

• Works well with others and understand how to be successful in a team environment, especially since customer facing.

• Detail oriented, organized, able to multi-task, a self-starter and self-motivated.

• Proficient in Microsoft Word and Microsoft Excel and possesses strong technical writing skills.

What is expected of you and others at this level

• Provides leadership to managers, experienced quality professionals and manage front line supervisors

• Manages an organizational budget

• Develops and implements policies and procedures to achieve organizational goals

• Assists in the development of functional strategy

• Decisions have an extended impact on work processes, outcomes, and customers

• Interacts with internal and/or external leaders, including senior management

• Persuades others into agreement in sensitive situations while maintaining positive relationships

Anticipated salary range: $112,500 - $181,650

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 6/8/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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Other Job Details:

• This is an individual contributor role

• This role reports into the Sr. Director

*Last date to apply is March 16, 2024*

The annual base salary for this position ranges from $149,200.00 to $248,600.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Quality Assurance and Control

About the Unit

This Department drives Quality, Safety, and Experience (QSE) initiatives for their local hospitals set forth by regional and systemwide QSE initiative and goals.  This department works with Executive teams, clinical teams, Directors, Managers, and Medical staff to analyze data and outcomes in order to drive quality improvement work that is aligned with our QSE goals.  The QSE department implements and operationalizes best practices and quality improvement methodology to achieve desired Quality and Safety Outcomes. Hybrid with 3 days/week on site minimum. Travel to facilities in Metro Detroit is REQUIRED.

About Royal Oak Hospital

Recognized by U.S. News & World Report as the #2 hospital in Michigan and one of the top hospitals in the country. It is a major academic and referral center with Level I adult and Level II pediatric trauma designations. The advanced capabilities and clinical expertise within this center have earned it Magnet designation four consecutive times and has the distinct honor of housing Michigan’s first Diagnostic Imaging Center of Excellence.

Scope of work

Drives the Quality, Safety, and Experience (QSE) program for their assigned hospital(s) and/or other service area(s). Working with key stakeholders such as the Executive Team, Directors, Medical Directors, and Medical Staff. This individual will understand Corewell Health system-level and local goals, and to co-develop the roadmap of work necessary to achieve them. Works with other QSE leadership to adhere to best practice in implementing and operationalizing evidence-based practice and improvement methodology that is in alignment with System QSE.

• Provides guidance and feedback to improvement teams and leaders on skill development and team effectiveness. Actively participates and contributes to System-wide training courses on quality, safety, and experience.
• Creating, maintaining, communicating, and executing program goals, strategy, and roadmap. Liaisons with executive team within the regional location. Ability to evaluate performance of location in the context of the overall Corewell Health performance in QSE. Can bring insights and best practice to advance the performance of the regional location.
• Maintain effective business partnerships to ensure goals and understood and work is prioritized appropriately to achieve those goals. Use of data and influence to highlight strengths and success as well as opportunities for improved performance. Ability to coach towards excellence and overcome barriers to achieve outcomes.
• Coordinates and integrates work of improvement teams members throughout their hospital or other designated area while maintaining a visible leadership presence locally and within the corporate team, as appropriate. Connects with regional and system functional leadership to stays abreast of new developments in healthcare quality, safety, and experience and provides updates and reference material to the Spectrum Health Quality Committees including board subcommittees as required.
• Participates with system staff to implement clinical outcome measures for quality improvement, patient and staff safety, patient/family experience, cost and complication reduction, benchmarking, and the implementation of evidence-based medicine.

How we will care for you, while you care for our patients

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings

Qualifications

• Required Bachelor's Degree in healthcare administration, business administration, nursing or related field
• Preferred Master's Degree MPH, MBA or other related area
• 10 years of relevant experience Performance management, quality improvement, patient safety, patient experience and outcome reporting Required
• 5 years of relevant experience leadership role in a healthcare environment. Required
• Creating, communicating, and executing on vision, strategy, and roadmaps, building relationships with diverse stakeholders, and leading and influencing cross-functional teams in creating successful initiatives, without formal authority. Required
• Experience in working with nursing leaders and physicians from diverse backgrounds and perspectives in acute, ambulatory, chronic, and preventive care environments. Required
• Experience in hospitals in a community hospital private practice environment. Required
• Clinical related experience. Preferred
• LIC-Registered Nurse (RN) - STATE_MI State of Michigan preferred

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak

Department Name

Quality Safety and Experience - CH East

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.