Total 6,198 Command Center Analyst job vacancies in Others category in Malaysia

Responsible for gathering, processing, and analysing data to transform it into actionable, data-driven insights for decision-making across the organisation. The role also involves identifying data trends and potential areas for operational improvements.

The Data Analyst, reporting to the Director of Strategic Projects, leverages data to drive strategic decision-making and improve business processes. The Data Analyst gather, analyse, and visualise data to provide actionable insights, collaborating with various departments to meet their data needs and ensure data integrity, security, and compliance with applicable regulations.

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Duty meals
• Uniforms

負責收集、處理和分析數據，將其轉化為可操作的、數據驅動的見解，用於整個組織的決策。該角色還涉及識別數據趨勢和營運改進的潛在領域。

數據分析師向策略專案總監匯報，利用數據推動策略決策並改善業務流程。數據分析師收集、分析和視覺化數據，以提供可行的見解，與各部門合作，滿足他們的數據需求，並確保數據完整性、安全性並遵守適用的法規。

津貼和福利

• 附近的公共交通
• 中心位置
• 醫療保險
• 值班餐
• 制服

Seeking a driven and fit personnel. The candidate will be reporting to the Manager and supervising all functions of pickup and delivery in Qxpress.Candidates are preferred to have a minimum of 1 year of working experience in the relevant field. All other candidates will also be considered if shown keen interest in logistics work.

Job Responsibilities:

• Oversee and monitor last mile deliveries.
• Serve as the primary point of contact for addressing customer inquiries and concerns.
• Manage the processing of delivery returns from drivers and customers.
• Ensure that key performance indicators are achieved set by supervisor or manager.
• Ensure adherence to safety protocols and standard operating procedures.

Job Requirements:

• Minimum of 1 year(s) of working experience in relevant field, candidate who shown keen interest in logistics work will also be considered.
• Must be physically fit.
• Strong time management skills.
• Meticulous and detail oriented.
• Ability to communicate with all partners via calls and emails.
• Ability to complete multitask within given timeline.
• Class 3 license will be an advantage.
• Singaporeans Only.

Remuneration:

• Basic Salary - $2100 (Probation) to $2300 (Confirmation)
• Performance Incentive: $300 monthly for good attendance & performance! (No lateness or absence)
• Tenure allowance - after 1st/2nd/3rd year anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
• Mobile Phone Allowance
• Meal Allowance for overtime more than 2 hours on top of normal working hours - $10
• Overtime pay eligible

Other information:

• 12 days annual leave
• 14 days sick leave/60 days hospitalization

Working Hours: 5.5 days/week

• Monday to Friday : 9am to 6pm
• Saturday : 9am to 1pm

Please submit your updated resume through the Apply Now link.

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

Key Responsibilities:

Team Leadership:

1. Oversee and manage a team of field service technicians, ensuring they are well-trained, motivated, and equipped to deliver high-quality service.
2. Provide guidance, support, and mentorship to team members.
3. Assign tasks and monitor progress to ensure deadlines are met.
4. Evaluate team performance and provide feedback。

Technical Leadership and Training:

1. Develop and deliver technical training programs for junior engineers and ongoing professional development for existing engineers.
2. Stay up-to-date with industry trends and technological advancements, including servers from Inspur, Dell, HP, Lenovo, etc.
3. Assist in the development and implementation of technical standards and procedures.

Operations Management:

1. Coordinate field service activities, including scheduling, dispatching, and resource allocation.
2. Monitor and track key performance indicators (KPIs) to measure team efficiency and effectiveness.
3. Identify and implement process improvements to optimize field service operations.
4. Manage inventory of parts and equipment. oEnsure compliance with safety regulations and company policies.

Customer Relationship Management:

1. Build and maintain positive relationships with customers.
2. Address customer concerns and resolve issues promptly.
3. Ensure customer satisfaction through excellent service delivery.

Backup and Support:

1. Provide coverage for team members in case of emergencies or urgent leave.
2. Handle complex and challenging technical issues that require advanced troubleshooting.

Technical Proficiency:

1. Demonstrate proficiency in Linux-based commands and scripting.
2. Collaborate with project managers on deployment projects, providing technical expertise and support.

The Role:

The lead analyst will be responsible for managing a portfolio of South and South East Asia (SSEA)-based issuers rated by Moody's. The role involves conducting high quality quantitative and qualitative analysis to assess the credit quality of a range of entities and debt instruments, including rated projects and corporates in the infrastructure and power/utilities sectors within SSEA. The individual will demonstrate in-depth knowledge of the operating environment and sectors, and conduct ongoing monitoring to support rating accuracy. The individual will manage both internal and external relationships, including at senior levels, and write comprehensive, insightful, and thought-provoking research on individual companies, projects, and broader sectoral themes, including ESG-related aspects. The role requires frequent interaction with investors, intermediaries, and issuers, and managing assigned relationships, hence an ability to confidently interact with external parties is a prerequisite. The analyst's activities will also include outreach initiatives on a broader regional basis.

Responsibilities and Desired Skills/Experience:

Quantitative and Qualitative Analysis

• The lead analyst will be responsible for ongoing monitoring of rated entities to ensure rating accuracy, managing a portfolio of utilities, infrastructure, and project finance companies in SSEA.
• This role demands strong analytical and problem-solving skills, along with a comprehensive understanding of financial statements and business operations, to conduct both quantitative and qualitative analysis assessing the credit quality of different entities and debt instruments.
• The analyst will conduct credit analysis, encompassing the analysis of data, the development of financial forecasts, the review of transaction documents, and the assessment of credit quality.
• The successful candidate will have a solid understanding of the utility, project finance, and infrastructure sectors in SSEA. This may require an in-depth understanding of the operating environment, cultural knowledge.
• In addition to leading effective presentation of credit in rating committees, credit estimate discussions, and other analytical meetings, the individual will also provide a knowledgeable perspective to other analysts throughout the credit process.

Research

• The lead analyst is expected to generate clear, insightful and thought-provoking research reports on individual companies and industry sectors.
• This role requires strong writing skills, an aptitude for transforming data into visual narratives, the ability to articulate complex concepts in a clear and comprehensible manner, and an in-depth knowledge of the subject matter.
• The role also involves creating compelling company-specific and sector-related research, which includes credit reports, sector comments, infographics, and industry outlooks. Balancing these research and outreach responsibilities with daily transaction and surveillance activity is a critical part of the job.
• The responsibilities also include conducting detailed research on broader sectoral themes, especially those related to environmental, social, and governance (ESG) factors. The analyst must exhibit excellent research skills, a keen eye for detail, and a thorough understanding of the relevant sectors and ESG issues.

Outreach

• The role entails frequent interaction with investors, intermediaries, issuers, and senior utility and infrastructure executives. Broad existing contacts in this area will be advantageous. The analyst is expected to confidently and effectively communicate with these external parties, manage relationships with both internal and external stakeholders at senior levels, and handle sensitive information with discretion.
• The analyst is expected to confidently engage in, and deliver insightful presentations at, various conferences, industry events, and key stakeholder meetings. This active participation will enhance the visibility and leadership of Moody’s franchise throughout the region.
• Managing issuer relationships at a very senior level is a critical aspect of the role, demanding exceptional interpersonal skills, professionalism, and the ability to handle situations with tact and diplomacy.

Leadership and collaboration

• The analyst is expected to take an active role in strategic projects that bolster team effectiveness and success across the region.
• The individual should be adept at forging constructive working relationships and consensus with wider diverse team members spread across various locations. Furthermore, the analyst should be able to collaborate seamlessly and collegially with other team members and analytical teams within Moody's.
• The analyst is expected to tap resources and knowledge resident in other team members to proactively and creatively problem-solve complex analytical challenges while retaining a clear individual perspective.
• A material part of the role involves providing leadership, as well as coaching and mentoring to less experienced staff.

Qualifications:

• The candidate should hold a graduate degree in finance, banking, economics, corporate finance, or a related discipline, with postgraduate qualifications being highly desirable.
• The individual should have a minimum of 6 years of relevant analytical experience, preferably gained within a financial institution and predominantly in a credit role. Experience in analyzing corporate, project, and infrastructure sectors would be beneficial, as would experience in another financial institution or major research house.

The Individual:

• The ideal candidate will exhibit a robust quantitative aptitude, coupled with a proven analytical and problem-solving ability. This includes proficiency in MS Excel and a comprehensive understanding of complex financial structures.
• The candidate should be an articulate communicator, delivering clear and concise messages both in written, verbal and visual forms, with public speaking experience being a commendable attribute. A background in writing equity and/or credit market research, using artificial intelligence tools and prompting, is an advantage.
• The ability to exercise sound judgment, developing independent opinions and defending personal views, yet remaining open to alternative perspectives is essential. A high standard of work, with a keen eye for detail, is expected. Experience with documentation review will be helpful.
• The candidate should be highly organized and efficient, with the ability to juggle multiple tasks and meet stringent deadlines.
• The candidate should be capable of establishing strong professional relationships, managing complex stakeholder interactions, and effectively representing the Moody’s franchise.
• A balanced and mature personality is crucial, along with the ability to thrive in a highly collaborative and learning-focused environment. The candidate should embody a proactive work ethic, characterized by a "can do" attitude and a history of demonstrating initiative and strong teamwork.
• Fluency in English is a prerequisite, while competency in any other regional languages would be a bonus.

Investment Analyst / Associate

Job Description

DSG Consumer Partners is India & Southeast Asia's leading consumer venture fund. We partner with brands across consumer categories, with a particular focus on backing entrepreneurs who are reshaping the consumer landscape.

Our investments cover multiple consumer themes: Looking & Feeling Good, Healthy Living, Aspiration & Luxury, Convenience, Evolution of the Family & Home, Unorganized to Organized, Plant Based Consumerism and Sustainability.

Our team is deeply involved in strategic growth planning, supporting founders from early stages to growth.

Role & Responsibilities:

• Deal Sourcing & Networking: Develop networks across Southeast Asia to source deal flow, conduct due diligence, and assess market dynamics. You’ll work across multiple countries to engage with diverse founders and industries
• Investment Analysis & Execution: Prepare research reports, investment memorandums, and financial models to assess the viability of potential investments
• Market Research & Analysis: Dive deep into emerging consumer categories like food & beverage, wellness, beauty, and sustainability. Conduct competitive analysis, customer research, and financial modeling to assess opportunities
• Founder Partnership: Be a strategic advisor to founders, providing in-depth support on business growth, scaling strategies, and navigating cross-border challenges. You’ll be a hands-on partner, not just an investor
• Firm Leadership: Contribute to firm strategy, culture and internal processes. Engage with the broader startup and investor ecosystem to enhance the firm’s visibility and deal flow

Requirements:

• 2-5 years of experience in venture capital, private equity, investment banking, management consulting, or relevant consumer-focused startups, with a strong understanding of early-stage investments
• Strong communication skills, strategic thinking, and the ability to work with founders on business strategy and growth
• Ability to thrive in fast-paced environments with a strong attention to detail and analytical skills
• Passion for consumer brands and early-stage investing in Southeast Asia
• Bachelor's degree (or higher) in finance, business, or a related field from a well-recognized institution
• We welcome career switchers from consumer or startup sectors, especially those with operational and strategic experience in building brands

You may directly apply via this channel or directly to the investment team via the following link: https://ji5q31ib25r.typeform.com/to/Qt7Tea67

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. We work with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people.

Our 10,000 colleagues serve clients in more than 50 countries. We offer five core solutions:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership Development
• Total Rewards

OPPORTUNITY TO ENHANCE YOUR CAREER - It’s about exceeding your potential.

The Analyst is responsible for helping Principals and Partners/ leaders coordinate the effective running of client engagements across our core offerings. He/she will perform general client, industry and competitor research, data analytics and development of creative sourcing techniques or assist with the leadership assessment process, rewards advisory and offer additional analysis and coordination support, all under on-the-job training, guidance and supervision.

The successful individual for this role will leverage KF tools and resources to achieve individual and team targets and contribute to the overall success and positive image of Korn Ferry through demonstrating the highest level of ethical behaviour and personal integrity with a positive and proactive communication style with peers and colleagues building effective relationships within and across the business.

KEY RESPONSIBILITIES

• Deliver high quality work that meets expectations for timeliness, accuracy, and completeness.
• Carry out secondary research, analyse data and produce reports to provide understanding and insights for a project or sector team
• Perform basic client research, pulling client information, developing pitch decks and proposed solutions under supervision
• Partners with the team to generate ideas and share information to facilitate effective outcomes.
• Measures and monitors the effectiveness of the strategic solutions framework against predefined outcomes and assists with meeting key deliverables
• Maintaining data quality and accuracy on the company’s internal databases in accordance with internal process
• Uses project management skills, technologies, and Korn Ferry tools and resources to support efficient and effective project execution
• Support delivery across a range of projects to support clients across our five core solutions
• Developing an understanding of Korn Ferry clients, generally on a sector basis

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• A bachelor’s degree or equivalent qualification
• Strong communication skills and public speaking skills
• Proven ability to effectively use data and analytics
• Self-starter, tenacious and proactive attitude
• Collaboration and team player
• Customer centricity
• Project management, planning, and coordination skills
• Hungry to learn continuously on the job and develop new areas of expertise
• Adaptability and agility in a fast-moving and fast-changing work environment
• Attention to detail
• Proficiency in MS Office

About the firm

Founded in 1997, Marshall Wace is a leading global alternatives investment manager with around $65bn in assets under management and over 600 employees working across London, New York, Hong Kong, Singapore, and Shanghai. Operating as a single team across the globe, we are dedicated to creating long-term relationships with our clients built on trust and integrity. We define our culture as one of continuous innovation and a quest for improvement. We instinctively strive to do things differently, with fresh thinking that enables us to create proprietary value and maximise the benefits to our clients.

We manage quantitative, systematic, and fundamental strategies, specializing predominantly in long/short equity. Our strategies are implemented globally, leveraging proprietary systems and processes. Technology and data have been at the core of our business for more than two decades. In 2002, we launched MW TOPS, the world’s first ‘Alpha Capture’ application. Today, we continue to foster an environment focused on innovation and the pursuit of excellence.

About the role

We are looking for an ambitious, enthusiastic, and highly motivated Analyst to join the global investment team based in Singapore. This role will focus on the Southeast Asian market and enjoys a diverse mixture of responsibilities with a high level of interaction with portfolio managers, investment teams, traders as well as external counterparties.

Your Responsibilities

• High level of interaction with portfolio managers, providing market analysis
• Build and strengthen networks with regional and local brokers by understanding broker structures and dynamics
• Work closely and collaboratively with the global trading and investment teams as well as other teams within the business, including operations, technology and compliance.
• Implement a robust process to generate original, idiosyncratic and uncorrelated investment ideas supported by proprietary research;
• Utilize alternative data to inform investment decisions, where appropriate;
• Challenge consensus views and monitor volatility

Our Requirements

• Demonstrated 5-10 years of experience working as a sell-side broker, ideally servicing hedge funds
• Experience covering Southeast Asian markets
• Excellent communication skills with the ability to build genuine connections and external networks
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Works well in a collaborative environment, supporting other team members and contributing to the team’s overall success

Responsibilities

• Prepare and deliver accurate management reports, including monthly forecasts and semi-annual budgets, with variance and trend analysis for the region.
• Assist in developing budgets and forecasts, ensuring they reflect strategic goals and business priorities.
• Analyze financial performance and key metrics to identify risks and opportunities for improvement.
• Work with various departments to collect and verify financial data, ensuring accuracy and timeliness.
• Provide analysis and insights that connect financial reports to business strategies.
• Prepare ad-hoc reports and analyses as needed to support management decisions.
• Handle other tasks as required.

Requirements:

• Degree in Accounting or equivalent qualification.
• At least 3 years of relevant experience.
• Good in numbers and data.
• Proficient in MS Office including Power BI, Vlookup, Pivot Table and PowerPoint.
• Excellent communication and presentation skills to engage with stakeholders.
• Detail-oriented, organized, and a team player.
• Self-motivated and able to work independently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWR66RR9

Our client, one of world’s largest financial services institutions is looking for:

Operations Analyst

Responsibilities:

• Processing & monitoring of all deposit accounts relating to the above processes to ensure compliance
• Liaise with legal, lawyers, official assignees, public trustee on legal issues
• Liaise with relevant internal stakeholders for timely dissemination
• General ad-hoc administrative duties as assigned
• Maintain, review and update workflow and database
• Participate in ad-hoc projects as assigned by team leader
• Contribute and/or lead process improvements initiatives
  

Requirements

• Sound knowledge of the bank’s core operating systems and control standards is an added advantage
• Proficient in MS Office applications
• Good interpersonal and communication skills
• Focused and meticulous, with a keen eye for detail
• A team player and demonstrates strong ability to deliver under tight deadlines and under pressure with minimum supervision

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Interested applicants can also email CV at vimmi@nsearchglobal.com (for faster processing, please state the exact job/position title applied “Operations Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R154398