Total 459 Others IT Specialist job vacancies in Information Technology category in Nusa Cemerlang Industrial Park

Job Description:

Responsibilities:

1. 1. Oversee and manage the day-to-day IT operations, ensuring all systems and networks are operating efficiently and securely.
   2. Diagnose and resolve complex system and application issues, aiming to minimize downtime and enhance productivity.
   3. Able to procure necessary IT related equipment for company needs.
   4. Responsible for ERP system (Microsoft Dynamics NAV/Dynamics Business Central) to provide first line of support.
   5. Involve in application design, confirm the system logic, system integration, system interfaces, and system customizations.
   6. Provide daily technical support for desktops, laptops, printers, servers, and network issues.
   7. Offer support for Point of Sale (POS) systems.
   8. Perform general IT administrative tasks, including managing the fixed asset register, documentation, and guidelines.
   9. Provide expert suggestions and innovative solutions to enhance and optimize IT operations, ensuring smooth functioning of the Company's technological infrastructure.
   10. Offer timely end-user support, diligently troubleshooting and resolving IT-related issues while keeping the helpdesk ticketing system updated with accurate information.
   11. Execute any additional tasks and responsibilities that may be assigned periodically by senior management.

Position Requirements:

• • Degree in Computer Science or similar field.
  • At least 3 years of ERP (Microsoft Dynamics NAV/Dynamics Business Central) implementation experience either from an end-user or vendor background.
  • Good understanding of ERP and POS functionalities.
  • Good planning and coordination skills.
  • Strong writing, verbal communication, and presentation skills.
  • Good interpersonal skill and with proven ability in troubleshooting and problem solving
  • Able to work travel when is required. 
  • Fluency in both written and spoken English and Bahasa Malaysia.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

Responsibilities:

• Manage and maintain CRM and Ecommerce systems, ensuring data accuracy, security, and accessibility.
• Collaborate with sales, marketing, ecommerce, and customer service teams to understand their needs and provide solutions and enhancements to the relevant systems.
• Coordinate with developers and technical support teams to fix bugs and deliver customizations and enhancements to meet business requirements.
• Train and support users on functionalities and best practices.
• Monitor and analyze data to identify trends, opportunities, and areas for improvement.
• Integrate CRM with other business systems and applications.
• Stay updated with the latest CRM and Ecommerce related technologies and trends.
• Ensure compliance with data protection regulations and industry standards.

Qualifications:

• Minimum of 3 years of experience in IT with a focus on CRM and Ecommerce systems.
• Proven experience in managing and optimizing systems in a retail environment.
• Experience in CRM/Ecommerce customization, configuration, and integration.
• Familiarity with sales and marketing processes within the retail industry.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Strong technical knowledge of CRM systems (e.g., Salesforce, Capillary CRM, Microsoft Dynamics, Hubspot, Zoho CRM).
• Strong technical knowledge of Ecommerce systems (e.g., Salesforce, Magento, Shopify)
• Proficiency in database management and data analysis.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Detail-oriented with strong organizational skills.
• Familiarity with retail industry processes and requirements is a plus.

Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible. · Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize downtime · Process and issue daily, weekly and monthly reporting on data quality. · Streamline processes to minimize manual intervention. Incidents and Requests management (from business users and other IT teams) · Provide level 2-application support to back office users. · Analyze and manage incidents/requests. · Coordinate incidents affecting several teams. Problem Management and continuous improvement · Identify recurring problems and eliminate them. · Provide requirements to build team for bug fixing and improvements. · Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team. · Put in place trainings for business users to reduce the number of daily requests from business to IT. · Process improvements. · Coach more junior team members as required. Change improvement · Release testing. · Performance analysis. · Production deployment and validation. · Production releases on weekend (rotating schedule within the team). · Qualifications and Profile · Basic knowledge of Java, PL/SQL & Linux. · Experience on Calypso version 16. · Hands-on experience in Calypso Back office functionalities: o Engines o Events o Filters o Reporting Framework o Scheduled Task o Message / Swift messages o Transfers o Settlement Delivery Instructions o Accounting o Pricers o Workflows o Reconciliation process · Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle. · Experience with regulatory reporting (MMSR). · Willing to do On-call rotation with teammates to cover night and weekend support.

Define and implement the needed application monitoring for timely incident detection. Use monitoring as code whenever possible. · Supervise and monitor daily and monthly batch chains, which take place during the Singapore morning and early afternoon time, to ensure that problems are swiftly analyzed and resolved to minimize downtime · Process and issue daily, weekly and monthly reporting on data quality. · Streamline processes to minimize manual intervention. Incidents and Requests management (from business users and other IT teams) · Provide level 2-application support to back office users. · Analyze and manage incidents/requests. · Coordinate incidents affecting several teams. Problem Management and continuous improvement · Identify recurring problems and eliminate them. · Provide requirements to build team for bug fixing and improvements. · Prepare and maintain knowledge base for each of the applications in the scope of the team in coordination with build team and operations team. · Put in place trainings for business users to reduce the number of daily requests from business to IT. · Process improvements. · Coach more junior team members as required. Change improvement · Release testing. · Performance analysis. · Production deployment and validation. · Production releases on weekend (rotating schedule within the team). · Qualifications and Profile · Basic knowledge of Java, PL/SQL & Linux. · Experience on Calypso version 16. · Hands-on experience in Calypso Back office functionalities: o Engines o Events o Filters o Reporting Framework o Scheduled Task o Message / Swift messages o Transfers o Settlement Delivery Instructions o Accounting o Pricers o Workflows o Reconciliation process · Understanding of financial assets (Repos, Bonds, securities) and trade lifecycle. · Experience with regulatory reporting (MMSR). · Willing to do On-call rotation with teammates to cover night and weekend support.

Job Descriptions:

● Collect and analyze clients requirements.

● Work in teams to design, test and develop localization and customization of Yonyou ERP and Cloud solutions.

● Plan and manage developing resources and schedule including system configuration, integration testing.

● Conduct review & integration testing to ensure the quality of deliverables before handing over to users for UAT.

● Investigate all reported problems/errors & initiate amendments & testing so that the system can operate correctly & efficiently.

● Solve technical problems during project delivery.

● Document all engagements including the creation of design documents, technical specifications, process documentation, specification, system deployment documents, ERP system integration and interface documents and publish reports.

● Receive training about Yonyou ERP products, industry, and project management.

● Provide pre-sales support from technical perspective, including product &technical solution proposal.

Requirements:

● 3 years of experience in Business applications and cloud solutions, ERP experience

● Graduated in Information Technology, Engineering, and supply chain management.

● Account, Supply Chain Management business knowledge or experience preferred.

● Preferably familiar with SQL query and has experience in DBMS e.g. SQL Server, Oracle will have an advantage.

● Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue

● Excellent problem-solving and analytical skills and good verbal and written communication skills.

● A team contributor who can learn extremely fast, perform under pressure and excel in a fast-paced environment.

● Fluency in both English and Mandarin is required to liaise with English and Mandarin-speaking associates.

● Will be based in Singapore and travel for overseas projects in Southeast Asia

· Day-to-Day Helpdesk Support: Provide technical support for daily helpdesk operations, ensuring smooth and efficient service delivery.

· Incident Management: Handle complex technical incidents and collaborate with Level 2 (L2) support teams to resolve issues within the agreed Service Level Agreement (SLA) timeframe.

· Performance Monitoring: Oversee staff performance, ensuring service level targets are met, and address discrepancies or complaints with corrective actions as necessary.

· Experience Requirements: Minimum of 8 years of experience in system/servers (VMware/Hyper-V) with a proven track record in networks (LAN/WAN, Cisco Routers & Switches, firewall).

· Cybersecurity Exposure: Strong exposure to Cyber Security, SIEM, and vulnerability assessment is a must.

· Operational Communication: Provide timely and accurate updates to staff on operational changes, ensuring all team members are informed.

· Product Onboarding & Reporting: Collaborate with the product manager to facilitate product onboarding and prepare detailed monthly reports for management.

· System Monitoring: Monitor system alerts and abnormal behaviours, following incident isolation procedures to identify, verify, and resolve issues.

· Ticket Management: Manage the entire lifecycle of incident tickets—from creation and updates to escalation and final resolution—ensuring proper closure.

· Post-Change Health Checks: Perform health checks after system changes to verify stability and functionality.

· Script Review & Improvement: Review and optimize operational scripts for improved efficiency.

· Reporting & Compliance: Consolidate records for reporting, analytics, and audit purposes.

· Network Support: Provide support and maintenance for network infrastructure (LAN/WAN, Cisco Routers & Switches, firewall).

· Collaboration with System Engineers: Assist system engineers in supporting Windows Servers (VMware, Citrix, etc.).

· Documentation and Procurement: Create IT guides/SOPs and manage IT asset procurement and vendor management.

· Vendor Management: Manage external vendors, ensuring adherence to service level agreements.

· Security Coordination: Coordinate and establish security structures and IT controls to protect the company's information networks.

POSITION OVERVIEW : Production Manager

POSITION GENERAL DUTIES AND TASKS :


Job Description Summary:

As a member of the Live Event Production & Technologies team this role will work in a fast-paced, cross-functional environment. The Production Manager collaborates with stakeholders, vendors, executive leadership, Customer’s Studios and global technical teams to manage projects from intake to final program reconciliation. The role includes content development and design (creative, content, video, run of show, technical requirements, resourcing crews) and delivery of an experience that meets the client objectives leveraging the tools we have available in-house.

Responsibilities:

Define and execute the production strategy and project plans for each project, directly or collaborating with various teams;
Define, obtain, and manage structured feedback and approvals to ensure that deliverables are being reviewed against established project objectives by all necessary stakeholders, including clients, project teams, and other creative teams;
Provide collaborative creative and artistic direction on projects to ensure that the client’s unique business objectives are met;
Develop and create concepts based on the client’s business requirements while maximizing messaging effectiveness.
Generate and maintain production/technical documents (run of show, production/crew schedule, rehearsal schedule, breakout flow, presentation and video specs, presenter specs, etc.).
Write creative briefs that clearly articulate communication objectives and success criteria to inform and direct work and creative development;
Be a good steward of the Company’s spending and resources;
Be conscious of the sustainability and environmental impact of our work
Operate and manage Audio and Video Production Equipment and Software including NDI technology
Consult and manage Live/Hybrid/Virtual Event Production, Virtual Event Portals, Encoding Hardware/Software, CDN solutions
Collaborate with the Digital Workplace team to continuously evaluate new features of our digital products and determine where we have feature gaps that need to be added to the roadmap
Ability to operate and run meetings effectively in potentially high stress situations
Ensures back-up plans are in place for each production
Classified - Confidential

Ability to pivot and be flexible on production in the case of technical errors or last minute run of show changes while maintaining a seamless front-end experience for employees

Job Qualifications:

Experience working with Microsoft products preferred (Teams Meetings & Events, Yammer, Stream, SharePoint)
Experience managing Unified Communication Tools preferred (web and video conferencing, mobility, desktop sharing, instant messaging)
Experience with Hardware and Software Encoders (Tricaster, Wirecast, vMix, OBS) preferred
Experience with network configuration and support preferred
Strong interpersonal skills
Proactive approach to work
Strong communication skills
Strong process and detail orientation
High level of initiative and assertiveness
Results oriented
Ability to coordinate and leverage resources to deliver against objectives
Creative problem-solving skills
Project Management skills
Strong teamwork and collaboration skills

Requirements:

• Bachelor’s degree preferred
• 5 - 10+ years of experience working as a meetings and event producer or related
• Experience working with agile methodology and routines
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, and evaluate requests with stakeholders, managing conflicting requests and priorities
• Demonstrated effectiveness in working cross-functionally to deliver products/services
• Excellent verbal, written, and presentation communications skills.
• Excellent interpersonal skills – can build relationships and lead and influence across a large, highly networked organization
• Experience working in a complex organization
• Self-starter with a problem-solving mindset; ability to work with minimal supervision, and to effectively delegate work to others

Skills: Live Production, Microsoft Teams, Microsoft Stream, Encoding, Live Events, Audio Visual, Unified Communications. NDI, Networking, Agile

Travel : 0-25%

Technology Support Specialist

Responsibilities:

• Supporting the Firm in the Technology function, including but not limited to software, hardware, networking infrastructure and applications
• Providing support in IT/ IS functions such as networking, mobile device, remote, audio visual, telephony and security
• Conducting basic in-house application training sessions to our user community
• Drafting, updating and managing documentation as part of the work process
• Collaborating with other members of the Technology team and Business Services team to come up with practical and effective solutions to meet business operational needs
• Participating in and contributing to special projects in support of Firm initiatives
• Assisting the team with related ad-hoc duties, where necessary

Requirements:

• Bachelor’s degree in Computer Science/Engineering, Information Technology or equivalent
• Intermediate working knowledge of Microsoft Technologies that include but are not limited to Windows Operating System and Office Applications (Word, Excel, PowerPoint and Outlook)
• Experience with other mainstream software systems (e.g. iOS, Mac OSX, Android) and/or technical skills related to an ability to do basic logic design and programming with simple scripts; or using industry standard visual basic, power-shell, will be ideal
• Industry standard current certifications by Microsoft, Cisco, HP, Application solution vendors will be helpful
• At least 2 years’ relevant experience in a corporate environment. Experience working in a law firm would be an advantage
• Honesty, integrity and professionalism are key pillars to how we operate in our environment. You must be able to handle sensitive matters and maintain strict confidentiality at all times
• Excellent analytical, troubleshooting, organizational, planning and critical thinking skills. You are able to multi-task, and handle multiple projects as well as changing priorities to support business needs
• You demonstrate a sense of urgency and the ability to work and respond to a fast-paced environment, as well as flexibility in adjusting hours to meet operational and business needs
• A strong team player with excellent interpersonal, written and verbal communication skills, to facilitate effective working relationships within the Technology team, our user community and stakeholders

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

You may visit our website at www.wongpartnership.com for more information.

Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

Overview

Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from? Are you passionate about cybersecurity? Do you enjoy working on a high-performing, fast-paced sales team? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? Are you ready to join the team that is at the leading edge of innovation at Microsoft? If so, we are looking for you!

The Microsoft Security organization’s mission of making the world a safer place has never been more important. As threats become more frequent and sophisticated, we must work to keep our customers safe through our Security Solutions. The Solution Specialist Unit team within the Microsoft Security organization is at the forefront of this effort, engaging directly with customers to contribute to their success. As the largest security company in the world, we are ideally placed to think outside the box to help our customers make the world a safer place.

As a Security Technical Specialist, you will be a senior technical sales leader and trusted customer advisor, working with cutting-edge security technologies such as Microsoft Defender for XDR and Sentinel. You will lead a v-team of other internal, partner and consulting resources to help map Microsoft solutions to customer security challenges and priorities, demonstrate and prove our solutions, and win the technical decision enabling the team to achieve/exceed quarterly and annual revenue targets. You will help solve complex security challenges for our customers, enabling them to help modernize their security architecture and posture.

Responsibilities

• Primary technical point of contact for potential customers during the sales process, owing and driving technical win for security opportunities
• Deep technical understanding of cloud security architectures, solutions/technologies including Microsoft M365 Defender, Defender for cloud and Sentinel and expertise in extended detection and response (XDR), zero trust and cloud security solutions and architectures
• Remediate blockers; leads and ensures technical wins for Microsoft Security and adjacent technologies. Engages with and reaches out to customers proactively and independently; builds credibility with customers as a trusted advisor for Microsoft Security; and searches for and uses Microsoft Security customer references; and facilitates handoff to customer success for post sales deployment.
• Develop strategies and recommendations to improve the client's security posture, shapes technical win plan and tailors Microsoft messaging to audience for security opportunities. Enhances team capabilities for extended detection and response (XDR), zero trust and cloud security and develops differentiated compete strategies for Microsoft Security for assigned customers.
• Lead technical presentations, demonstrations, workshops, architecture design sessions, explain, demonstrate, and architect the solution to help solve customer security challenges and priorities.
• Drives cross-workload support for Microsoft solutions for security. Leverages insights and coaches' teams to align new or changing technology to customer security needs.
• Responsible for engaging with other teams within and outside the organization throughout the sales cycle. Engaging partners in sell-with scenarios and supporting their technical capabilities is key to scaling solution delivery.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related
• 6+ years technical pre-sales, technical consulting, or technology delivery, or related experienceOR equivalent experience.
• 5+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
• 7+ years of technical pre-sales, technical consulting, or related experienceCloud Computing: Infrastructure as a Service (IaaS), Platform as a Services (PaaS), and Software as a service and understanding of one or more cloud security standards and frameworks such as CIS, NIST, CSA, etc.,
• Experience and passion for learning (technical and professional skills); implementing practices from others; trying, failing, and learning from both successes and failures; sharing practices and knowledge for others’ benefit
• Certification in Microsoft 365 Security Administration or Azure SecurityOne or more of Industry certifications such as CISSP, CCSP, IAAP, etc. Is preferred
• Security Information and Event Management (SIEM) systems; Next Gen Web Application Firewalls and Secure Web Gateways; Threat detection technologies; Log analysis and Incident Response; Cloud security technologies, architectures and concepts such as Zero Trust, cloud security posture management, cloud workload protection, Cloud code security and Cloud infrastructure entitlement management

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Our client is a leading provider of advanced communication solutions, specializing in high-performance satellite communication systems for the Marine and Shipping industry. As an industry pioneer, they are dedicated to equipping ship owners with cutting-edge technology to meet the growing demands of global maritime operations, ensuring vessels stay connected and operational 24/7. With a focus on growth and continuous improvement, our client is expanding their operations and building a dynamic team to drive further success.

Technical Sales Specialist (Marine Sector)

Focus on Singapore with the potential to expand beyond

Permanent role

About the Job:

We are seeking a driven and experienced Sales Development Specialist to join our client’s team, with a focus on the Marine and Shipping industry. The ideal candidate will have a proven track record in sales, preferably within Marine Satellite Communications or related industries, and will be responsible for building and nurturing relationships with ship owners and managers in Singapore. There is also potential for expanding into other countries based on performance.

Key Responsibilities:

• Develop and execute sales strategies targeting ship owners and managers in the Marine & Shipping industry.
• Champion and drive sales of Marine Satellite Communications equipment and related products.
• Identify new business opportunities, conduct market research, and generate leads.
• Build and maintain strong client relationships to ensure repeat business and long-term partnerships.
• Provide expert advice and solutions tailored to clients’ specific needs.
• Prepare and deliver compelling sales presentations, proposals, and contracts.
• Collaborate with internal teams to ensure smooth delivery and installation of products.
• Achieve and exceed sales targets and KPIs.
• Report on sales activities, forecasts, and market trends to management.

Requirements:

• Diploma or Degree in Engineering, such as Marine, Electronics & Electrical, IT & Telecommunications, or a related field is preferred.
• Proven sales experience in the Marine & Shipping industry, with a strong network of ship owners and managers.
• Knowledge of Marine Satellite Communications equipment or related products is highly preferred.
• Strong understanding of the Singapore Marine market, with the potential to expand into Indonesia.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team.
• Self-motivated, results-driven, and customer-focused.
• Willingness to travel as needed.

Short Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Overview

Are you insatiably curious, deeply passionate about the realm of digital applications and innovation, and ready to tackle complex challenges in a dynamic environment? If so, we invite you to join our team as a Technology Specialist in Digital Application & Innovation at Microsoft.

Digital Application & Innovation is a growth opportunity for Microsoft Azure, as well as its partners and customers. It includes a rich portfolio of products including Managed/PaaS services on the Azure Platform, GitHub, and Visual Studio. These technologies empower developers to build, deploy, and manage applications in a cloud-native way.

As a Microsoft Technology Specialist, you will own and win the technical decision of customers. By demonstrating the value of Microsoft’s cloud services, you will help organizations trust Azure for their workloads, tools, and data. As a Technology Specialist in Digital Application & Innovation, you’ll be at the forefront of cloud-native architecture. This means designing systems that fully leverage the unique capabilities of the cloud, such as scalability, automation, and cost efficiency. You will work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and win the technical decision. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based technologies such as Containers, DevOps, Software Development Lifecycle etc.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own technical discussions with customers leveraging processes and tools, demos and programs; using consultative sales methodology and technical expertise to influence customer vision; establish rules of engagement for extended teams. Support the creation of new pipelines in the account team by identifying new opportunities.
• Build technology strategy by mapping the agreed customer business outcomes into an appropriate Azure technology framework, resolving concerns, preventing and removing technical blockers, and translating technology complexity into business impact. Work with the customer, account team, and partners to drive and support the customer’s AI transformation inclusive of AI Applications and data foundation.
• Design the solution using your technical knowledge, architect skills and consulting skills to win a customer’s technical decision and meet the customer’s needs; drive Pilots/Proof of Concepts (PoC) to create momentum for Minimum Viable Product (MVP), infusing AI technologies where appropriate and being technically proficient to do Proof of Concepts (PoC) with hands-on-skills.
• Scale through partner by engaging in partner sell-with scenarios to carry out technical engagement activities, facilitating and managing partner resources and processes for Pilot/Proof of Concepts (PoC)/Minimum Viable Product (MVP).
• Be the Trusted advisor and be proactive to find and understand customers’ pain points and design and offer the technical solution that aligns with the business case.
• Be the Voice of Customer to share insights and best practices, connect with Engineering team and Global Black Belts to remove key blockers and drive product improvements.
• Maintain and grow expertise in developer tools, cloud native architecture and technologies, keeping up to date with market trends and competitive insights.

Qualifications

• 10+ years technical pre-sales or technical consulting experienceOR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience OR Master's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture)

#MCAPSRegionsASEAN

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job posting done by Sheralynn Tjioe, Technology Recruitment at Kerry Consulting

Email: sr@kerryconsulting.com

Our Client is a leading leading stable firm.

IT Application Support - Prestigious Commodities Group

-Diversified and well hedged Portfolio: Wide range of commodities, including metals, energy, and agricultural products, to mitigate risks associated with fluctuations

-Significant market share in many commodities

-Enormous revenues and Financially Stable

As an IT Application Support Analyst you'll have the opportunity to play a crucial role in supporting their global ETRM applications. You'll work closely with teams worldwide, identifying and resolving complex technical issues, and ensuring seamless operations.

What you'll do:

Be a problem-solver: Use your analytical skills to diagnose and resolve technical issues, ensuring minimal downtime. Collaborate globally: Work with teams across the globe to provide exceptional support and maintain strong relationships. Drive innovation: Contribute to the development and implementation of new systems and processes. Train and empower: Provide user training and support to ensure optimal application usage.

What you'll need:

Technical expertise: A strong foundation in computer science or a related field, coupled with hands-on experience in application support in Commodities or Investment Banking Trading. Knowledge of Commodity Trading and Risk Management (CTRM/ETRM) systems, SQL, and either Python programming or excel vba macros would help but not necessary. Many of these skills can be overlooked if the candidate is hungry to learn and dedicated to providing excellent support levels: Excellent communication and interpersonal skills to effectively interact with users at all levels are also important.

To Apply:
For a confidential discussion regarding your next Technology role, please submit your resume (in MS Word format) to Sheralynn Tjioe at sr@kerryconsulting.com, quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306 License No.: 16S8060

Overview

As a Business Applications Technology Sales Professional, you are a master of the CRM & Low Code worlds, bringing life to the amazing AI-powered vision of Microsoft in this space. While there is plenty of competition on standalone CRM providers, there is no one who has to completeness of vision that Microsoft does and your role as a TSP is to partner closesly with Solution Sellers, Account Executives and key partners to bring that vision to life for our customers.

Identifies and engages with customer technical decision makers, while engaging sales team and delivering/driving sales strategy. Leverages customer context, portfolio expertise, and deep technical or industry knowledge to build credibility with customers. Leads and ensures complex technical wins. Leverages knowledge of resources and engages product and support teams to remediate escalated technical blockers. Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem. Acts as a subject matter expert on a particular competition. Develops strategic cross-workload/subsidiary and account-level responses to specific market threats. Represents the customer by acting as a role model for leveraging various internal resources.

Works with local marketing teams to provide feedback on corporate domain messages. Monitors, analyses, and provides input on proactive action plans. Applies, customizes, and guides colleagues to use existing demonstration assets. Adapts and extends architecture patterns to accommodate complex customer requirements. Applies and adapts sales methodologies to guide customers through digital transformation an advisor and innovator. Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning. Oversees group training, one-to-many events with subject matter expertise across Microsoft solution areas/products. Acts as a thought leader on internal and external tech community posts.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Technical Leadership

• Leads and/oversees group training or one-to-many events (e.g., workshops, Webinars) to present and educate customers, partners, and colleagues with subject matter expertise across Microsoft solution areas/products. Builds readiness plans for peers and proactively identifies gaps and new opportunities for learning; identifies connections across platforms/workloads to promote collaborative learning. Monitors, responds to, and acts as a thought leader on internal and external tech community posts, establishes and leads vibrant tech communities, including community calls, sessions, hackathon, etc. and acts as a mentor to the community.

Solution Design and Proof

• Applies and adapts sales methodologies (e.g., catalyst, challenger sales) to guide customers through digital transformation as a trusted advisor across solution areas and uses innovation to challenge solutions against changing technology (e.g., Power Apps).
• Adapts and extends architecture patterns across technologies/solution areas to accommodate complex customer requirements and drive integration solutions for industry flavor; delivers assets that can be leveraged by others in the business.
• Applies, customizes, and guides colleagues to use existing demonstration assets; demonstrates and oversees demonstrations (e.g., architectural design sessions [ADS], proof of concept [POC] sessions, pilots, hackathons) of solutions and position solutions against competitors; leverages partner/customer teams as needed to prove capabilities and programmatic framework for re-use by the business. Leads the review of partner demonstrations and supports partners to ensure alignment with Microsoft standards.

Build Strategy

• Acts as the voice of the customer (VOC) by acting as a role model for leveraging various internal resources (e.g., OneList, End Customer Investment Funds [ECIFs]) and mentoring peers on best practices around internal resource usage; participates in Microsoft centric operations and cadences to align with customers as needed; acts as a go-to resource for customer success.
• Proactively develops strategic cross-workload/subsidiary and account-level responses to specific market threats by identifying market patterns and delivering feedback to business group on industry trends and needs.
• Works with local marketing teams to provide feedback on corporate domain messages; works with account teams to tailor and drive the win plans to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends.
• Builds competitive knowledge, documents compete patterns across solution areas, and shares within the community to drive change and escalations for competitive selling strategies; acts as a subject matter expert on a particular competition; delivers competitive knowledge back to product and engineering teams.
• Monitors, analyzes, and provides input on proactive action plans to promote customer usage of key/prioritized Microsoft solutions/products that support customer’s business outcomes; identifies opportunities to promote usage.

Scale Customer Engagements

• Leads and ensures complex technical wins (e.g., cross-workload, cross-team, cross-geo, subsidiary-level impact) by establishing rules of engagement (e.g., role boundaries, handoff strategies), coaching others (e.g., technical sellers, account teams), leveraging knowledge of processes (e.g., Managed Service Provider [MSP], co-sell partners), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]); ensures and drives alignment of Microsoft technologies with future sector standards and requirements by working with industry boards and driving customer case studies and references. Identifies and engages with customer technical decision makers proactively while engaging sales team and delivering/driving sales strategy.
• Uses knowledge of customer context and deep technical, domain, cross-solution, and market/industry knowledge and experience to build credibility with customers individually or at scale.
• Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites) and proactively engages product and support teams to remediate escalated technical blockers by conveying impact and anticipating and addressing future potential blockers based on needs.4

Scale Through Partners

• Scales wins through partner in a sell-with environment by promoting the partner within the Microsoft ecosystem (e.g., account teams) and drives the orchestration model for partner engagement at scale.

Qualifications

Required/Minimum Qualifications

• 10+ years of technology-related sales or technical sales experienceOR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 5+ years of technology-related sales or account management experience.

Additional or Preferred Qualifications (PQs)

• 7+ years of technology-related sales or technical sales experience in CRM/Low Code spaceOR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience
• OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 3+ years of technology-related sales or account management experience.
• CRM applications including Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service and how they translate into business impact and value.
• Expert understanding or 1 to 2 years’ experience selling into one of the following industries: Government , Financial Services, Telco and Healthcare.Broad understanding of commercial cloud offerings, Microsoft’s cloud platform, and/or competitors and related ecosystems.
• Relationship building with C-Suite
• Design Thinking and Solution Envisioning
• Strong presentation, white-boarding, and communication
• Passion and commitment for long-term customer success
• Ability to maintain a high level of productivity, manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment.
• Organizational agility: able to coordinate stakeholders like Marketing, Engineering, Licensing, Legal, Technical, Executives etc.
• Problem solver and ability to work in rapidly changing environment effectively managing ambiguity.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Key Responsibilities and Attributes :

· Duties include providing support to Citi perimeter security infrastructure, which includes firewall, proxy, and remote access systems.

· Investigation, documentation, and resolution of outages to critical business systems that may be caused by firewall, proxy, or remote access systems.

· Escalation of issues to and tracking of progress in conjunction with Client engineering teams, vendors, or other technical resource teams.

· Working incidents or projects beyond the scope of the level 2 team which may include scheduling multiple changes, software upgrades, or configuration activities to resolve.

Desired platforms/skills include:

· Strong troubleshooting and communication skills, tcpdump/pcap/wireshark experience, Check Point Secure Platform Pro & Gaia, Juniper SRX, Bluecoat Proxy, Palo Alto Networks firewalls, Juniper SSL VPN appliances, Juniper Netscreen firewalls, Cisco ASA with AnyConnect client, Network routing with BGP, Linux/Unix experience preferred.

· Also desired/emphasized is a strong analytical and quantitative capability with attention to detail ability to work in a demanding and environment, exhibiting a high degree of flexibility and ability to multi-task, seeking guidance where necessary, strong verbal and written skills are also desired.

Responsibilities:

• Take an aggressive approach in proactively supporting all staff in the base location, collaborating with IT Organization to ensure that staff is operating effectively from an IT support standpoint
• Work closely with Service Desk to expedite technical problem resolutions, address users’ queries and follow-throughs
• Partner with Local IT Project Team in providing infrastructure service, new customer startups, internal project including technical investigation and documentation, testing and execution, etc.

Requirements:

• Minimum Diploma in Information Technology
• Preferably, IT-Certification in Microsoft Tools
• At least 1 year of technical knowledge on Microsoft Tools
• Customer service experience and Logistics Business Knowledge is an advantage
• Expected to perform any other tasks as deemed necessary by IT Team Leads

Job ID: QVR69YYR

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to reeve.lim@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong