Total 6 Education / Training job vacancies in kuala lumpur

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

DUTIES & RESPONSIBILITIES

• Identifying, initiating and implementing services on Vocational and Educational Training (VET) by establishing and developing business opportunities with partners.
• Handling the acquisition of local and international companies as well as training institutions across Malaysia to drive the expansion of VET programs and client base. This includes but not limited to developing and/or implementing further training and upskilling programs and professions according to the industries’ needs.
• Identifying the vocational training needs of German and Malaysian companies to be active in Malaysia and ensuring the development of curricula and training systems under the German Dual Vocational Training (GDVT) scheme as well as local education standards for new programs and further trainings in Malaysia.
• Coordinating and moderating the activities of relevant platforms, such as the TVET Board, Vocational Training Board, Industry Boards, Exam Boards, Malaysian Meister Industry Board, and others if and when required.
• Working closely with participating companies to ensure excellent on-the-job training and continuous improvement of the training programs. Actively seeking feedback from customers.
• Actively communicating and cooperating with Malaysian/German training companies and certification bodies throughout the country. This includes domestic business travels around Malaysia.
• Introducing the VET programs to the Malaysian ministries, governmental bodies and companies, including presentations at meetings and conferences, coordinated with or requested by the Area Head.
• Consulting politics and associations in Malaysia regarding GDVT approach with the target to reach a local acknowledgement of the certification process. This also includes the training of relevant colleagues as well as external partners to create the awareness of the importance of GDVT in Malaysia.
• Striving for participation in relevant TVET Boards introduced by the Malaysian Government (i.e. National TVET Board) or other important administrative offices.
• Liaising with organizations in Germany, especially Chambers, institutions, and authorities involved in Berufsbildungsexport (the export of Dual Vocational Training programs from Germany to Malaysia), including but not limited to DIHK, IHKs, PAL, AKA and BiBB.
• Being the first point of contact in Malaysia, especially but not limited to ministries, government bodies and associations (e.g., Ministry of Human Resources, PEMANDU, GMI, FMSDC, JPK etc.) regarding German Dual Vocational Education and Training.
• Sharing results and challenges within the framework of professional interchange and exchange on projects/initiatives proactively. This includes collaborating for cross selling and joint selling of service packages.
• Preparing and delivering presentations at seminars/events coordinated with or requested by the Area Head.
• Preparing yearly business plan, budgets and financial statements. Produce information on project time-scales.
• Ensuring the development and the full recognition of the Industriemeister in Malaysia and in Germany.
• Any other operational tasks as may be assigned

REQUIREMENTS

The person we are looking for is a meticulous, proactive and committed individual with an eye for detail. You can work independently and know how to efficiently structure your work process flows. You are open-minded and tolerant towards working in a multi-cultural international organisation. Continuous process improvement is something you enjoy. The job requires:

• Bachelor Degree or equivalent
• Experience in the field of TVET/Vocational Training is preferable
• Strong proficiency in the English language, both spoken and written. Knowledge in German language will be an added advantage
• Sound skills in interpersonal and intercultural communication as well as experience in dealing with German and/or international customers with strong customer orientation
• Excellent skills in project management as well as a strong organizational skill
• Strong analytical skills with the ability to resolve complex issues.
• Exceptional problem-solving abilities with a strong determination to achieve goals and overcome challenges
• Takes proactive steps and demonstrates initiative to take on tasks independent

This is a local position in Malaysia under a contract defined by local standards and conditions.

Please send us your cover letter, CV, salary expectations and notice period via email to hr@malaysia.ahk.de

Only shortlisted applicants will be notified

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Work visa sponsorship
• Personal leave
• Open culture
• Personal development opportunities

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

We are seeking an enthusiastic and result-driven Education Counselor with a strong background in sales and marketing to join our team. As an Education Counselor, you will be responsible for promoting our educational programs, reaching out to potential students, and guiding them through the enrollment process.

Key Responsibilities

• • Promote our educational programs to prospective students and their parents through various marketing channels
  • Conduct personalized counselling to understand the needs and goals of students and assist them in making informed decisions
  • Develop and maintain a network of potential students through leads generation and follow up activities
  • Stay up to date with the latest educational trends and market insight by performing market analysis and research on competitor
  • Maintain a high standard of customer service throughout the enrollment process. 

General Requirements

• • Candidate from other education background such as Degree, Diploma or SPM with proven experience as telemarketer or similar sales/ customer service role are welcome to apply.
  • Able to maintain friendly and professional relationships with all stakeholders.
  • Working experience in a higher education institution or in marketing/sales would be an advantage.
  • Able to perform under stressful and tight-deadline situations.
  • Excellent communication skills.
  • Persistent and result-oriented.
  • Patient and able to handle customer rejection.
  • Working hours: 8.30am -6pm (5 days/ week)

Perks & Benefits

• Nearby public transport
• Personal leave
• Personal development opportunities

LECTURER IN BUSINESS MANAGEMENT (JUNIOR/SENIOR)

LECTURER IN MULTIMEDIA/COMPUTING (JUNIOR/SENIOR)

LECTURER IN IT (JUNIOR/SENIOR)

LECTURER IN ACCOUNTING AND FINANCE (JUNIOR/SENIOR)

LECTURER IN STATISTICS/ MATHEMATICS

LECTURER IN MATA PELAJARAN UMUM (MPU)

Business Management

Human Resource/ Data Analysis/ Digital Marketing/ Law/ Research& Analysis/ Business

Plan Consultancy/ Digital Business Intelligence/ Operation & Technology Management/

Supply Chain & Logistics/ Entrepreneurship

Media & Design

Multimedia Computing / Advanced Interactive Multimedia / Mixed Reality Technologies/

Visual Communication/ Video & Audio Editing/ Animation/ Fundamental of Multimedia/

Graphic Illustration/ Drawing Studies

Computing & IT

Robotics/ Programming/ Database Systems / Innovation in Software Development /

Project Management/Digital Game Production/ Discrete Structure

Accounting &Finance

Taxation/ Advanced Financial Accounting/ Auditing & Assurance/ Data Analysis

Mata Pelajaran Umum

Bahasa Kebangsaan/ Pengajian Islam/ Moral/ Kursus Integriti dan Anti Rasuah/

Falsafah dan Isu Semasa/ Penghayatan Etika dan Peradaban

 General Requirements:

• This position is open for Junior Lecturer and Senior Lecturer.
• Possess recognised PHD, Masters and/or relevant professional qualifications in one of the following areas listed or any related/relevant fields.
• Familiar with MQA requirements and specifications.
• Well-versed in OBE and MQA documentation.
• Good presentation skills with good command in written and spoken English.
• Candidates with no teaching experience but has high enthusiasm and passion in teaching are welcome to apply.

Responsibilities:

• Experience in developing teaching methodologies and materials, including the effective use of IT technologies in facilitating the teaching and learning.
• To teach in the areas allocated by the Head of Academic.
• To contribute to the development, planning and implementation of a high-quality curriculum.
• To monitor and report student progress in term of academic performance, achievement and attendance.
• To participate in the development, administration and marking of exams and other assessments.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

LECTURER IN BUSINESS MANAGEMENT (JUNIOR/SENIOR)

LECTURER IN MULTIMEDIA/COMPUTING (JUNIOR/SENIOR)

LECTURER IN IT (JUNIOR/SENIOR)

LECTURER IN ACCOUNTING AND FINANCE (JUNIOR/SENIOR)

LECTURER IN STATISTICS/ MATHEMATICS

LECTURER IN MATA PELAJARAN UMUM (MPU)

Business Management

Human Resource/ Data Analysis/ Digital Marketing/ Law/ Research& Analysis/ Business

Plan Consultancy/ Digital Business Intelligence/ Operation & Technology Management/

Supply Chain & Logistics/ Entrepreneurship

Media & Design

Multimedia Computing / Advanced Interactive Multimedia / Mixed Reality Technologies/

Visual Communication/ Video & Audio Editing/ Animation/ Fundamental of Multimedia/

Graphic Illustration/ Drawing Studies

Computing & IT

Robotics/ Programming/ Database Systems / Innovation in Software Development /

Project Management/Digital Game Production/ Discrete Structure

Accounting &Finance

Taxation/ Advanced Financial Accounting/ Auditing & Assurance/ Data Analysis

Mata Pelajaran Umum

Bahasa Kebangsaan/ Pengajian Islam/ Moral/ Kursus Integriti dan Anti Rasuah/

Falsafah dan Isu Semasa/ Penghayatan Etika dan Peradaban

 General Requirements:

• This position is open for Junior Lecturer and Senior Lecturer.
• Possess recognised PHD, Masters and/or relevant professional qualifications in one of the following areas listed or any related/relevant fields.
• Familiar with MQA requirements and specifications.
• Well-versed in OBE and MQA documentation.
• Good presentation skills with good command in written and spoken English.
• Candidates with no teaching experience but has high enthusiasm and passion in teaching are welcome to apply.

Responsibilities:

• Experience in developing teaching methodologies and materials, including the effective use of IT technologies in facilitating the teaching and learning.
• To teach in the areas allocated by the Head of Academic.
• To contribute to the development, planning and implementation of a high-quality curriculum.
• To monitor and report student progress in term of academic performance, achievement and attendance.
• To participate in the development, administration and marking of exams and other assessments.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities