Total 52 Director/C-Level Customer Service job vacancies in IOI Business Park

Job Summary:

The Chief Executive Officer (CEO) is responsible for providing strategic, financial, and operational leadership for the company and will closely coordinate and work with the Board of Directors and senior leadership team. The CEO will establish short and long-term goals, plans, and policies, ensuring the company achieves its financial and operational objectives while maintaining high standards of corporate governance and ethics.

Key Responsibilities:

• Strategic Leadership:

1. Develop and implement the company’s vision and overall direction.
2. Formulate and execute strategic plans to advance the company’s mission and objectives.
3. Oversee company operations to ensure efficiency, quality, service, and cost-effective management of resources.

• Financial Management:

1. Develop annual budgets and ensure the company meets its financial goals.
2. Ensure the company remains financially viable, making necessary financial decisions to enhance profitability.
3. Identify and manage financial risks and opportunities for the company.

• Operational Oversight:

1. Lead and manage the company’s senior executives to ensure alignment with the company’s goals.
2. Monitor company performance and implement improvements.
3. Ensure compliance with legal and regulatory requirements.

• Board Relations:

1. Report to the Board of Directors on a regular basis, providing timely and accurate information regarding the company’s performance.
2. Work closely with the Board to develop policies and strategic plans.
3. Serve as a liaison between the Board and the company’s management.

• Human Resources:

1. Foster a corporate culture that promotes ethical practices, encourages individual integrity, and maintains a positive and productive work environment.
2. Oversee the talent acquisition process to ensure the company has the necessary skills and expertise.
3. Ensure employee performance is managed and measured effectively.

• Public Relations:

1. Represent the company at public events, meetings, and with other organizations.
2. Build and maintain strong relationships with key stakeholders, including clients, partners, and investors.
3. Act as the company’s spokesperson in various public engagements and with the media.

Job Requirements:

• Education:

1. A Bachelor’s degree in Business Administration, Management, or a related field is required.
2. An MBA or other advanced degree is highly desirable.

• Experience:

1. Minimum of 10-15 years of progressive experience in senior management roles.
2. Proven track record of successfully leading a company or a large division.
3. Experience in Moulding/Tooling is highly preferred.

• Skills:

1. Strong leadership and organizational skills.
2. Excellent strategic planning and execution capabilities.
3. In-depth knowledge of corporate governance and general management best practices.
4. Outstanding communication and interpersonal abilities.
5. Strong financial acumen and the ability to manage complex budgets.
6. Ability to inspire and motivate employees at all levels.

The Company

Our client is a leading Professional Service MNC with over 30 years of history and global presence across EMEA, APAC and US. Globally they have over 8,000 employees across 50 markets. With constant growth and business expansion plans, they are now partnering with us to look for a Global Finance Director to lead the operations and acting as a key finance leader working with C-suit stakeholders for global FP&A and business proposals.

The Role

Reporting to Senior Finance Director, you will be playing a key role leading the global operational finance team and consolidate the global numbers before submitting to HQ. You will also be acting as a key finance business partner working with regional senior stakeholders in terms of executive level financial presentation and business presentation. You will also be involved in business case development, KPI setting and competitor analysis. Last but not least, you will be exposed to integration and migration projects when business acquires new business.

Your Profile

To be a successful candidate, you must have

• Degree in Accounting/Economics/Finance
• ACCA/CPA certification is an additional bonus
• Minimum 15-20 years of accounting and reporting exposure (prior Big 4 exposure is a plus)
• Experience with professional service/consulting industry is highly preferred
• Extensive experience in FP&A and business partnering is crucial to succeed in this role
• Demonstrate effective communication skills and interpersonal skills to liaise with international stakeholders

Apply Today

Please send your resume, in WORD format only and quote reference number EH12987297, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No.: 07C5595 | Elaine Huang Xiaoyi EA Registration no.: R1770520

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

The position

The Senior Director/ VP, Customer Experience has the responsibility for ensuring effective adoption of our solutions and services that leads to customer satisfaction, high renewal rates and expansion opportunities. The Senior Director/ VP, Customer Experience, will lead a team of Customer Experience Managers (CXMs) to ensure customers achieve their business outcomes. The leader will work collaboratively across SimCorp to ensure that customers are represented throughout every stage of the lifecycle including offer management, sales and service delivery. The ideal candidate will create a company-wide culture focused on the customer and their journey with our technology.

The role is crucial in realizing the full potential of SimCorp’s adoption play and aims at bringing more dedicated focus to the Customer Experience organization.

Customer success and ongoing renewals represent a growing priority at SimCorp. The role has a significant impact for APAC and for SimCorp overall:

The responsibility covers SimCorp Dimension, GAIN, BPaaS, Coric and Digital Engagement Portal customers in the APAC region.

The role will contribute to global initiatives in the Customer Experience area (e.g. by establishing a best-in-class practices)

The influence of the CXMs goes across all functions at SimCorp since the CXMs are the central orchestrators and the voice of the customers in the organization

This role will lead a small team of 2-3 CXMs which cover Asset Servicers specifically and will – besides the leadership role - also act as individual contributor. The role will also have the responsibility for our so-called Channel Play approach, i.e. defining the approach and the commercial model to enable our Asset Servicer clients to attract clients that we cannot win directly. It is critical for us to do this in a consistent way and align the approach with our overall commercial strategy.

Key Responsibilities

• Lead a team of CXMs and ensure people development in this role
• Ensure adoption of solutions and services at our APAC customers in the Asset Servicer vertical based on high-quality success plans
• Identify patterns from adoption surveys and create corresponding responses/offerings in a systematic way
• Be visible to customers as representative of Customer Experience at SimCorp and support account teams in engaging with customers
• Act as senior escalation point for our customers
• Develop our adoption approach and collaborate with other functions to improve our methodology
• Create sales pipeline from success plans and measure success in terms of business triggered by adoption
• Define how to measure achievements of the Customer Experience function going forward and use this to align objectives across the organisation
• Drive the increasing use of telemetry to measure adoption and to create new data driven insights
• Focus on renewals based on agreed renewal playbook

Education & Experience

• 10+ years’ experience in a customer-facing organization; parts of it in a leading role.
• Experience from Customer Experience Management, Account Management or Services delivery with focus on acting as trusted advisor for senior management of customers
• Ideally combined background of services, post-sale and business development experience
• Investment Management software experience, preferably deep understanding of SimCorp Dimension and connected service offerings.
• Solid industry insights and ability to translate SimCorp’s offerings into value for customers. Expertise from the Asset Servicer vertical and good understanding of the operating model of Asset Servicers.
• Enthusiastic and creative leader with the ability to inspire others
• Ability to manage through influence and inspire field Sales and Customer Experience managers through thought leadership
• Empathy for customers and passion for business growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills
• Relevant Masters’ or similar degree in Computer Science, Finance, Business Administration, and/or equivalent area of study or international equivalent (Post graduate degree preferred)

WHY JOIN SIMCORP?

At SimCorp you get to work with skilled and supportive colleagues in a global company counting more than 50 nationalities and offices in more than 20 countries. We provide IT solutions to the world's leading investment management firms, pension funds and insurance firms, in a rapidly changing market. You will be part of a success story and a company that continues to grow, offering lots of challenging and interesting opportunities. What better place to build a successful career?

Visit our career pages to learn why other people choose to work at SimCorp: www.simcorp.com/career

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Drive the delivery of client and revenue growth plans for Shipping (H&M and P&I, Charterers Liab etc.) in Asia
• Focus on the retention of an agreed number of key Shipping accounts in the region
• Drive and support the delivery and uniformed discipline around Shipping sales pipelines /process & delivery in Asia as required in an Aon United manner
• Actively develop, analyze, gain agreement and implement sales strategies across Shipping in Asia to ensure a clear path to aggressive growth in line with agreed regional Commercial Risk Solutions strategy
• Build and foster rapport with insurers and reinsurers in order to develop leads and opportunities as well as market intelligence to ensure that Aon obtains the best deals available for our clients
• Work with retail teams on the broking strategy for key clients, with consideration for local markets, Asia direct markets, Singapore Fac team and GBC London
• Proactively manage responses to quotations and tenders from the Aon Regional network of offices in Asia and develop quality presentations as needed, working with the relevant in country and global expertise where required
• Support placement of global direct wholesale business into the Asian markets
• Where required, service accounts from the Aon regional network of offices in Asia
• Provide technical support and where necessary training to the network, especially for emerging issues in the Shipping world
• Consider and activate innovation in our approach to Shipping in the region and implement positive change where we can, working closely with our global Shipping colleagues/network
• Provide thought leadership and white papers to help our clients as well as market presence
• Support on claims advocacy as and when required
• Collaborate with other Aon teams and actively contribute to Aon’s initiatives in particularly Delivering Aon United to provide holistic solutions to clients
• Ensure compliance with regulatory requirements and operational procedures/processes
• Coach and provide guidance to other less experienced team members and retail colleagues to encourage professional development

Skills and experience that will lead to success

• Proven track-record within the Insurance market, with Marine insurance product (Shipping) knowledge required
• Experience handling corporate or large complex commercial clients
• Ability to forge strong relationships with country and specialty colleagues as well as clients and insurers
• Commitment to delivering exceptional client value through expertise and innovation
• Ability to problem solve and thing outside the square
• An ability to think objectively on complex matters.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

About Us

MatchMove group is a fast growing and award-winning, Singapore headquartered organization with Fintech and Digital Commerce businesses- Matchmove Pay and Shopmatic. We have presence and offices across 7 countries in Asia. The group company was founded in 2009 as a gaming company and has pivoted to innovate in the payments world since 2014. We acquired Shopmatic, an ecommerce enabler platform in 2022.

The Fintech business, MatchMove Pay is one of the most disruptive fintech companies in digital payments and next-generation banking. We are reinventing financial services with our unique “A Bank in any App” solutions to accelerate growth globally and empower any app or business with our full suite of embedded finance solutions with Spend.Send.Lend.Defend.Ascend™ capabilities. The platform empowers businesses and their customers to transact both online and offline easily and safely, via instantly issued prepaid cards on major card networks. Additionally, its Send capabilities include P2P domestic transfers, QR payments, cross-border remittances, P2M, and mass disbursements to global recipients. The MatchMove banking OS platform also extends to Lend, providing customized lending solutions based on customers' spending and sending patterns. The solutions include the full suite of services to move money locally and globally in a safe and compliant manner. Envisioning a financially inclusive world, MatchMove's solutions help enterprise clients digitalize payments and give financially underserved segments the power to move their money anytime and anywhere.

The Digital Commerce business, Shopmatic is an e-commerce platform that offers easy-to-use web templates and a user-friendly interface so that you can showcase your products and services online in no time. Shopmatic provides the entire ecosystem for anyone who wants to sell online – from storefronts, chat selling, social commerce, marketplaces, PoS with inventory management, payment gateways, shipping & advertising across channels, all devices with a low monthly fee and a pay per use model. Shopmatic provides the platform for businesses to grow digitally across platforms with built in analytics, insights and reports. Try it yourself by launching your own digital store in less than an hour at www.goshopmatic.com.

Shopmatic was launched in December 2014 and is a part of MatchMove Group since 2022. With offices across Asia, our purpose is to help supercharge our clients’ growth with our embedded finance digital commerce platform.

Are You The One

This role will support the post-sales customer lifecycle such as customer adoption, on-going support and programme optimization. He/She will be responsible for customer retention and account growth.

Job Responsibilities

Execute customer renewal process

• Develop, maintain and grow the relationships with the clients to ensure continued account growth and revenue pipeline.
• Implement the customer portfolio strategy by engaging existing clients.
• Drive customer renewals, proactively identifying and prioritising resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.

Source for business opportunities

• Promote, sell and update the Company’s offerings to the customers to support them in continuous improvement and innovation to existing customers.
• Prepare proposals and data reports for current clients for existing and new business opportunities.
• Closely monitor adoption rates of assigned customers; providing regular and prompt insights to them.
• Work collaboratively with the Marketing team to build customer testimonials and referrals and any joint collaboration.
• Design sales and marketing strategies for managed accounts and growth areas, leveraging on in-depth understanding of market needs, expectations, and trends as well as internal product and service offerings.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Provide service support and relationship maintenance

• Work with the other Teams to facilitate a seamless Customer On-boarding Process, and ensuring a smooth ‘go live’.

Support operational process excellence

• Ensure adherence to SOPs and SLAs to achieve operational excellence in customer servicing.
• Be the gateway between the customers and our internal team on providing suggestions, solutions based on customers feedback.
• Be the champion of customer growth.
• Manage overall relationships with clients to ensure high customer retention and high customer satisfaction.

Job Requirements

• Bachelor degree in related field.
• 5 to 7 years related experience in sales, account management and/or marketing to support customers growth.
• Good track record of driving customer success and growth and aligning within complex customer environments at executive and department levels.
• Relevant working experience in the Fintech/payments sector will be a plus.
• Data-driven with a commitment to process, drive and track consistent engagement process.
• Creative thinker with the ability to troubleshoot issues quickly and effectively.
• Ability to work in a fast-paced, entrepreneurial, hands-on, results-oriented culture.
• Excellent presentation and interpersonal skills.
• Excellent written and verbal communication skills.
• Well-organized and analytical with an ability to work well under pressure.
• Domain knowledge of the customer experience and growth market, business and technical trends.
• Good with powerpoint, excel and word.
• Willingness to travel.

MatchMove Culture:

We at MatchMove are all singularly focused on building the next generation of embedded Banking-as-a-Service, for all types of organizations, from every segment of the economy. Our performance-based culture is inclusive, results-driven and customer-centric, with diverse talent from across the globe coming together as a team everyday to create new user experiences and innovations for our customers

Come Join Our Dynamic Team!

Personal Data Protection Act:

By submitting your application for this job, you are authorizing MatchMove to

• collect and use your personal data, and to disclose such data to any third party with whom MatchMove or any of its related corporation has service arrangements, in each case for all purposes in connection with your job application, and employment with MatchMove; and
• retain your personal data for one year for consideration of future job opportunities (where applicable).

Key Responsibilities:

Capability Building

• Facilitate the development of small and medium-sized audit practices (SMPs) by conceptualising and executing initiatives to help drive digitalisation, upskilling and internationalisation of SMPs
• Proactively engage SMPs to understand their challenges and needs, identify opportunities for them to grow and help address industry issues
• Identify changes in the industry, including emerging trends and technologies that will affect SMPs
• Build and enhance strategic partnerships with various stakeholders
• Manage the virtual SMP Centre

Outreach and Awareness

• Organise outreach activities to promote awareness and adoption of SMP initiatives
• Organise targeted networking sessions and events for SMPs
• Organise focus group discussions to gather feedback to shape initiatives
• Support major events such as ISCA Conferences

Reporting

• Regular reporting on project status to relevant stakeholders
• Liaise with government agencies for grant support

Requirements:

• A degree in accountancy, business or its equivalent
• Previous working experience in a public accounting firm is a plus
• Current accountant/auditor looking for engagement role will be welcome
• Social media savvy
• Strong writing and presentation abilities
• Strong interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside ISCA
• Strong analytical skills and detail-oriented mind with a natural ability to multi-task
• Strong project management abilities

Job Description:

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

Job Title: Company Director

Responsibilities:

1. Strategic Planning: Develop and execute the company's long-term strategy for growth and profitability in the automotive sector. Identify market trends, competitive dynamics, and emerging opportunities to drive business success.
2. Business Development: Lead efforts to expand our automotive business through new market penetration, strategic partnerships, and customer acquisition. Cultivate relationships with key stakeholders including OEMs, suppliers, and regulatory bodies.
3. Operational Management: Oversee all aspects of the automotive business unit, including manufacturing operations, supply chain management, quality control, and logistics. Ensure alignment with company goals, budgets, and performance metrics.
4. Product Development: Collaborate with cross-functional teams to drive innovation and continuous improvement in automotive products and services. Stay abreast of technological advancements and industry best practices to maintain a competitive edge.
5. Financial Management: Manage the financial performance of the automotive business unit, including budgeting, forecasting, and cost optimization. Drive initiatives to improve profitability, efficiency, and cash flow.
6. Team Leadership: Build and develop a high-performing team of professionals, providing mentorship, coaching, and guidance to achieve individual and collective goals. Foster a culture of collaboration, accountability, and excellence.
7. Compliance and Risk Management: Ensure compliance with all relevant regulations, standards, and industry norms pertaining to automotive manufacturing, safety, and environmental sustainability. Mitigate risks and address issues proactively to safeguard the company's reputation and integrity.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or related field; MBA or advanced degree preferred.
• Minimum of 10 years of experience in executive leadership roles within the automotive industry, with a demonstrated track record of success.
• Deep understanding of automotive market dynamics, trends, and competitive landscape.
• Strong strategic planning and business development skills, with a proven ability to drive growth and profitability.
• Excellent communication, negotiation, and relationship-building abilities.
• Solid financial acumen, with experience managing budgets, P&L statements, and financial performance metrics.
• Exceptional leadership qualities, including vision, decisiveness, and integrity.
• Ability to thrive in a fast-paced, dynamic environment and lead change effectively.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Professional development opportunities.

Key Accountabilities:

• Develop/drive the creation (from zero base) of the components of the end-to-end customer lifecycle framework, initially as a proof of concept within one LBU, and then expansion to all in-scope LBUs.
• Lead the day-to-day expansion of DICE to all in-scope LBUs with a high degree of autonomy.
• Effective collaboration with GO, SBG and LBU working level stakeholders.
• Ability to identify areas and practical actions to increase customer centricity and reduce customer attrition while improving NPS across the group.
• Drive the DICE functionality expansion with a high degree of autonomy.
• Support the business direction to generate actionable management insights.
• Autonomously work with Group RCS Data analytics to convert outputs from the customer lifecycle platform into actionable insights and management actions and then co-ordinate with LBUs to implement those management actions.
• Also, develop and convert data insights into practical management functions to reduce claims leakage within LBUs.
• Support the broader build out of the group-wide ‘Customer lifecycle’ team and its initiatives.

Candidate Specifications:

• 5 or more years of experience in executive leadership roles; with overall experience in excess of 15+ years.
• Prior experience as COO/Head of Operations/appropriate Group Head role.
• Experience of delivering Group-wide/LBU level Projects and initiatives.
• Excellent leadership skills, with steadfast resolve and personal integrity.
• Understanding of business processes, challenges, resource planning and ability to interpret compliance & regulatory issues.
• Able to drive process improvement across customer touch points.
• Solid grasp of data analysis and performance metrics.
• Data analysis and project management experience required. Strong analytical, problem-solving, and communication skills.
• Ability to diagnose problems quickly and foresee potential issues.

Job Title: Chief Executive Officer (CEO)
Location: Run around different outlets, Office at Jurong East Branch.
Working days / Timing: Mon - Fri (10AM - 7PM) ; Occasional weekends required (Compensate Time off in return)

Company Description:
Established since 2010, with more than 20 education centres spread islandwide across Singapore offering Tuition Services, After school care programme and Enrichment centres under multiple-brand names.

Position Overview:
The CEO will be responsible for overseeing all aspects of the centre's operations, including strategic planning, financial management, staff development, and programmatic excellence. The CEO will work closely with the board of directors to develop and implement a vision for the center that aligns with its mission and values.

Key Responsibilities:

• Strategic Planning: Develop and implement a strategic plan that ensures the center's long-term sustainability and growth.
• Financial Management: Oversee the center's financial operations, including budgeting, forecasting, and financial reporting.
• Program Development: Work with staff to develop and implement high-quality educational programs that meet the needs of students and families.
• Staff Development: Recruit, hire, and train a high-performing staff team. Provide leadership and support to staff to ensure their success and professional growth.
• Community Engagement: Build and maintain strong relationships with parents, students, staff, and the community at large.
• Compliance: Ensure that the center complies with all relevant laws, regulations, and licensing requirements.
• Board Relations: Work closely with the board of directors to keep them informed of the center's progress and to seek their input and guidance.

Qualifications:

• Bachelor's degree in education, business, or a related field; advanced degree preferred.
• At least 5 years of experience in a leadership role in education, preferably as a director or executive director.
• Strong business acumen and financial management skills.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

Job Overview:

CFS is seeking a highly motivated and organised individual to join CAP as an Assistant Director in an important and exciting role that offers hands-on opportunities to develop, implement and manage collective giving and philanthropic advisory programmes to meet evolving community needs in Singapore. The candidate will be a key member of the CAP team with a responsibility to oversee the efficient and effective running of CAP programmes, and provide direction and guidance to project teams.

The ideal candidate should have a proven track record in driving collective giving/philanthropic initiatives, with in-depth domain knowledge in one or more of the following areas – environment/sustainability, issues affecting lower-income families, education, skills training, employment-support, health and care. He/she should also have a data-driven understanding of effective and innovative giving strategies in any of the areas identified above.

If you are a dynamic leader with a commitment to advancing social and environmental causes through strategic giving, we encourage you to apply. Join us in making a lasting difference in Singapore.

Key Responsibilities:

• Proactively exercise creativity, foresight, and judgment in planning and delivering CAP collective giving programmes and bespoke philanthropy advisory services in a variety of philanthropic domains.This includes developing and implementing strategies, action plans and programmes to promote effective philanthropy in Singapore.
• Provide independent leadership on complex assignments and be able to guide 1-2 team members; including clearing copy and slide decks prepared by team members
• Uphold business and operational excellence at the Centre; manage budgets and monitor progress on KPIs.
• Develop a thorough knowledge of team’s needs to provide proactive, efficient, and expedient resources and support towards the collective growth of the team
• Oversee the end-to-end grantmaking process for new collective giving programmes and community impact funds
• Stay informed about emerging trends/needs, research and innovations in the fields of sustainability and social impact to continuously build pipeline of philanthropic opportunities and evaluate effectiveness of existing funds.

Qualifications/Skills:

• Masters-level qualifications in business, social sciences, public policy/health preferred
• Domain knowledge/expertise on one or more of the following sectors will be a definite advantage – environment/sustainability, economic, social, health and care needs and the philanthropic sector
• Strong communication, writing and interpersonal skills, with the ability to engage a range of audiences, stakeholders, funders and partners
• Ability to work under own initiative with a proactive approach to problem solving.
• Proficiency in budgeting and financial management, with the ability to develop and manage budgets for philanthropic initiatives and ensure compliance with relevant regulations and reporting requirements.
• Able to strive in a fast-paced and dynamic environment as an independent contributor with limited resources.
• Ability to write and present clear and concise reports independently;
• Keen attention to detail;
• Proficient in Microsoft Office applications (such as PowerPoint and Excel)
• Core competencies in grantmaking and grant management
• Manage, lead and motivate teams

What the day will look like

Responsibility and oversight over all Aon’s Construction and Infrastructure (C&I) business across the Asian region. The focus will be on risk specialist advisory services enabling client retention and future revenue growth. This will involve building strong relationships with clients, understanding their needs and providing value-added services to meet their requirements.

• Service and support a portfolio of corporate clients across Asia in the C&I sector with all associated day-to-day account management.
• Through thought leadership and industry expertise provide technical construction advice, insurance consulting services, due diligence risk reviews, tender responses and placement support to clients and in-country colleagues.
• Work with country and regional growth leads to develop and maintain a sales pipeline with the intention of driving profitable growth of the C&I sector in Asia, while also maintaining ongoing client satisfaction, retention and profitability.
• Partner country, regional management and service teams to deliver the widest practical range of products and services available from Aon for the C&I client base.
• Work and collaborate with other Industry Specialties and Specialty Products, in particular with Natural Resources, to leverage synergies and deliver comprehensive solutions to our clients in the C&I sector.
• Develop, maintain and manage senior relationships with key C&I clients, prospects and markets.
• Identify updates and key trends from C&I markets and keep up to date with the C&I sector for clients and prospects.
• Work with in-country operations in the training and development of in-country staff, and the establishment and delivery of best practice service standards for the C&I client base.
• Support claims administration, management and advocacy.
• Collaborate with all relevant stakeholders within the Aon network to always deliver our value proposition in an Aon United manner.
• Any additional duties that may be allocated to you by the Company from time to time

Skills and experience that will lead to success

• Previous experience in the C&I insurance sector essential - minimum 3-5 years.
• Demonstrated track record of making executive business decision-maker relationships, advanced negotiation, deal structuring, and sales contracts preferred.
• Demonstrate strong interpersonal skills with the ability to establish and maintain effective working relationships with colleagues, management, and external stakeholders.
• Self-disciplined, organized, with attention to detail and ability to prioritise.
• Proficient skills on MS systems including Word, Excel, PowerPoint required.

As the Senior Manager/Assistant Director, IOC, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Associate Director - Marine, Asia

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Within the Regional Marine team, work to support the Head of Cargo & Logistics to support delivery of Cargo & Logistics strategy and growth across Asia
• Take ownership of the servicing and retention of an agreed number of key Cargo & Logistics accounts in the region
• Work with Aon retail teams to review, innovate and advise on the broking strategy for key clients, always seeking to bring the best of Aon to the client
• Proactively manage and coordinate responses to quotations and tenders from the region, supporting placement where required.
• Build and foster rapport with colleagues across Aon, our insurers and reinsurers to develop leads and opportunities in an Aon United manner
• Be part of the regional technical centre of excellence for Cargo & Logistics, training colleagues, supporting client engagement, reviewing insurance structure and identifying cross-selling opportunities
• Support major Cargo & Logistics claims advocacy across the region where required
• Drive uniformed discipline around Cargo & Logistics pipelining and process
• Ensure compliance with regulatory requirements and operational procedures/processes

Skills and experience that will lead to success

• Good experience in applying technical Cargo and/or Logistics expertise to insurance placement and/or client servicing
• Relevant qualifications in maritime, legal and/or insurance are desirable
• Proven track-record within the Cargo and/or Logistics Liabilities marine insurance market, ideally within Asia
• Experience handling international, corporate or large complex commercial clients, ideally within Asia
• Ability to forge strong relationships with country and specialty colleagues as well as clients and insurers, including a willingness to travel and engage with stakeholders across the region
• Commitment to delivering exceptional client value through service, expertise and innovation
• Ability to problem solve and think objectively on complex matters
• Strong communicator, negotiator and advocator

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com