Total 5,021 automation engineer job vacancies in Customer Service category in Malaysia

Key Responsibilities

● Frontline IT Support: Act as the initial point of contact for all IT-related inquiries, handling support requests through phone, email, and ticketing systems.

● Problem Identification and Resolution: Perform troubleshooting for a variety of IT issues, including:

○ Hardware: Laptops, PCs, mobile devices, printers, headsets, desk phones, and conference speakers (e.g., Jabra, Poly).

○ Software/Applications:

■ Security tools (e.g., Zscaler, CrowdStrike)

■ Windows OS (Windows 10/11) and Microsoft 365

■ Finance applications (e.g., SAP client)

■ Printer software (internal and remote setups)

■ Productivity tools (e.g., Thinkcell, S&P CIQ, Quantiwise)

■ Communication and web conferencing products (e.g., Teams, Zoom)

■ VMWare VDI environment

● Service Requests: Handle service requests, including:

○ Triage issues and escalate when necessary

○ Open and manage cases with external vendors, such as Microsoft Engineers

○ Ensure timely follow-up and updates to users, maintaining a response time SLA of 15 minutes

● User Account Management: Address account-related issues (e.g., login issues, password resets, password expiry) and ensure timely resolution.

● Software Maintenance: Maintain, update, and patch software to ensure applications remain functional and up-to-date.

● Documentation: Develop and update user manuals, instructional documents, and guidelines for end-users.

● IT Asset Management: Track, update, and report on IT assets for audit and budget purposes.

Skills and Requirements:

● Strong Communication Skills: Excellent spoken and written proficiency in English, with clear, customer-oriented communication.

● Customer-Focused Attitude: Demonstrates a service-oriented approach, with patience and attentiveness to user needs.

● Technical Proficiency: Solid understanding of computer systems, basic networking, mobile devices, remote support tools, and web conferencing products.

● Experience: Proven experience in a help desk or technical support role, preferably in a finance industry environment.

● Sense of Urgency and Ownership: Proactively takes ownership of incoming requests, striving for first-time resolution and high user satisfaction.

● Adaptability: Willingness to work on a shift rotation and adapt to changing support needs.

Responsibilities:

• Knowledge in supporting Office 365
• Knowledge in support on premises Exchange Hybrid Servers
• Knowledge in supporting Azure AD Connect
• Able to support after office hours if required.
• Strong analytical, problem solving and troubleshooting skills
• Demonstrates good spoken and written communication skills

Requirement:

• Diploma or degree in Computer Engineering/Computer Science or Information Technology or related qualification
• IT certification or related qualification
• Min 3 year relevant experience.
• Strong problem-solving skills.
• Good communication skills.

Job Scope:

• Install, maintain, and repair equipment and systems at customer sites
• Conduct regular inspections and preventive maintenance on equipment
• Troubleshoot and diagnose technical issues in the field
• Provide training and support to customers on equipment usage
• Prepare and maintain service reports and documentation
• Collaborate with internal teams to resolve customer issues
• Ensure compliance with safety and quality standards
• Manage inventory of spare parts and tools for on-site work
• Communicate effectively with clients to understand their needs and provide solutions

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years of hands-on experience in equipment servicing and repair
• More experienced candidates may qualify for higher positions
• Good command of written and spoken English
• Ability to write simple reports in English
• Responsible, hardworking, and able to work independently
• Positive work attitude and eagerness to learn new skills
• Capable of working under tight schedules
• Willingness to work after office hours as needed
• Availability for business trips on short notice

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to julie@talenttradersg.com

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About Us:

We are a global leader in technology and data services, offering innovative solutions to clients worldwide. We are currently seeking a Customer Service Engineer to join our team in Singapore. This role is critical in providing technical support to our customers and ensuring that they receive timely and effective solutions to their technical issues.

Job Summary:

The Customer Service Engineer will be responsible for providing technical support to customers, troubleshooting and resolving issues related to our products and services. You will work closely with both local and remote teams to ensure that customer support requests are resolved efficiently. This role requires a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

1. Technical Support for Customer:

· Provide first-line technical support to customers for issues related to our products, services, and systems.

· Diagnose and troubleshoot technical issues, including software, hardware, and networking problems.

· Collaborate with internal technical teams to resolve complex issues and escalate problems when necessary.

· Ensure timely resolution of support tickets, adhering to established service-level agreements (SLAs).

· Coordinate with Customer Service Team in other site, to provide smoothly 7/24 support experience for our global customers.

2. Customer Communication:

• Communicate effectively with customers to understand their technical issues and provide clear, concise solutions.
• Provide regular updates to customers on the status of their support requests, ensuring transparency and trust.
• Conduct remote troubleshooting and support sessions with customers to resolve issues in real-time.

3. Documentation and Reporting:

• Maintain detailed documentation of customer interactions, issues, and resolutions using the company’s ticketing system.
• Provide regular reports on support activities, including issue trends and resolution times, to senior management.
• Contribute to the development of internal and external knowledge bases by documenting common issues and solutions.

Qualifications:

• Bachelor’s degree in a related field (e.g., Information Technology, Computer Science, Engineering) or equivalent experience.
• 2-4 years of experience in a technical support or customer service engineering role.
• Strong technical knowledge in IT infrastructure, networking, system and software troubleshooting.
• Language Requirements:
  • Fluency in English and Chinese (Mandarin) to communicate with local customers and teams.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
• Strong customer service skills, with the ability to provide clear and concise technical guidance to non-technical customers.
• Experience using support ticketing systems (Jira).

Preferred Qualifications:

• Familiarity with data center operations, cloud services, or IT infrastructure.
• Experience supporting global customers across various time zones.
• Knowledge and expierence of NVIDIA AI Infra eco-system is a plus.
• Knowledge of Linux System Administration, or AI development, training or inference is a plus.

Work Conditions:

• Location: Singapore-based role with occasional travel as needed.
• Working Hours: Full-time, with potential on-call responsibilities to handle urgent customer issues.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth in a global organization.
• A fast-paced, dynamic, and collaborative work environment.

Our Client:

Our client is one of the Japanese global leaders providing Fluid and Precision Machinery to the various industries. They are actively seeking for a Field Service Engineer (Chiller) to join their team in Singapore.

The Responsibilities:

• Schedule maintenance activities for chillers system, keeping track of maintenance works with follow up actions for chillers
• Ensure all maintenance works are carried out according to prescribed checklist and schedule
• Responsible for testing & commissioning/fine tuning of new chiller with minimal guidance, such as coordinate project execution at site, witness FAT and conduct SAT to ensure the chiller operating conditions according to target performance
• Ability to interpret as-built documents, schematic drawings, technical documents as well as analyse operating data from chillers and know how to identify and repair any issues that arise
• Responsible for on-site management of the chiller overhaul/repair works, and supervise subcontractor work; effectively control the service quality and progress
• Preparation of service report for each service assignment
• Assuage dissatisfied customers on service issues such as provide prompt and effective resolution to technical problems on chiller and recommend preventive measures
• Preparation of risk assessments prior and ensure safety procedures and conduct during service or repairs
• To ensure all works carried out safely and/or in accordance with safety procedures
• Any other tasks, when required by Department Manager

The Requirements:

• Minimum ITE certificate with Merit or diploma in Mechanical Engineering with 3 years of relevant chiller experiences
• Able to troubleshoot HVAC faults especially modular screw chillers, centrifugal chillers and absorption chillers
• Good communication skills both verbal and written as well as preparing service reports
• Good safety and WSH habits
• Short term overseas assignments may be required

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 107047

Based in Cirencester, our client has over 15 years’ experience of bringing innovative technology to business reality. Their team of professional IT and business experts, most of whom have been with the company for many years, are focused on providing their customers with exemplary levels of service.

Field Service Engineer (Fitter / Installer)
Field-based role throughout the UK (travel required)

• £23,000 - £26,000 Salary + Benefits + annual bonus dependent on experience
• Day shifts Monday - Friday with occasional evening, weekend and overnight work required

Our client offers critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market-leading clients. They pride themselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, they have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow. 

  They offer a collaborative working environment where you are encouraged to think outside the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.  

The Role

They are currently seeking a Field Service Engineer to join their dynamic team – although technology focussed, the role would be suitable for someone with prior experience in shop fitting or general labouring with full training provided. In this role, you will be responsible for travelling throughout the UK to install enclosures and networking/Wi-Fi equipment for our clients. Additionally, there will be opportunities to carry out IT equipment replacements, decommissioning, and deploying equipment to meet customer requirements. This role is physically demanding and will involve significant time spent away from home due to travel requirements.

Key Responsibilities:

• Attend customer sites to install digital signage enclosures and equipment
• Deploy and install IT equipment, including switches, access points, TVs, and computer equipment, at customer sites
• Attend customer sites to complete PPM activity (equipment checklists & cleaning)
• Maintain stock inventory at your location – collect and return items to a designated location
• Provide accurate weekly time and expense sheets
• Complete detailed and accurate reports for each job attended
• Liaise with the service desk and projects team to confirm work orders and resolve issues at customer sites
• Demonstrate an understanding of Trust Systems ISO Certifications and the obligations within this role
• To demonstrate an understanding of Trust Systems ISO certifications and the obligations within this role  

About You:

• Previous experience in shop fitting, IT, or data cabling would be advantageous but not essential. Full training will be provided
• Existing IPAF, CSCS, ECS cards would be advantageous but not essential
• Physically fit and able to perform tasks that involve extensive manual handling, use of ladders, and power tools
• Hold a full UK driving license, as extensive travel throughout the UK and occasionally overseas is required

You must also have first class skills in written and spoken English with excellent grammar, along with an organised approach and an ability to prioritise.

Due to the nature of our client, you will need to pass a background check to BPSS Standard – applicants that do not meet this requirement cannot be progressed.

The successful candidate will be rewarded with great training, a positive environment in which to work and a competitive package including a company contribution pension, annual bonus scheme, private healthcare and staff events. Travel expenses and accommodations are provided during travel along with Company clothing.

If you are a motivated individual with a willingness to learn and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service to our clients across the UK.

We see this very much as a fantastic opportunity to join a growing, fresh and vibrant company with a great foundation and even bigger plans for the future.

How to apply for the Field Service Engineer job

If you have the skills and experience required for this Field Service Engineer job, just click “apply” today and watch out for an email giving you more information on how to tailor your application and provide a cover letter or any other supporting documents you may have.

You must be eligible to work in the UK, no agencies please.

Previous roles may include 3rd Line, 2nd Line, 1st Line IT Support, Senior IT Support Technician, Senior IT Support Engineer, Field Service Engineer, IT Helpdesk, CSCS, IPAF, IT Field, IT Service Desk

At Oxford Instruments, we push the boundaries of what’s possible, helping our customers achieve the breakthroughs that change our world. Whether it’s developing technology for a greener economy, designing devices that enhance digital connectivity, or creating next generation medicines and healthcare technology, we address the greatest challenges of the 21st century. Everything we make is exceptional, and each product and solution gives greater insight, clarity and accuracy. At Oxford Instruments, we don’t wait for change to happen. We enable it.
Oxford Instruments is looking to hire a NanoAnalysis Customer Service Engineer - New England (MA, RI, NH, CT, ME, VT)
How we work
We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference
We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity: We have an exciting opportunity available for an experienced Customer Service Engineer to be a hands-on leader. We need a technical, pragmatic individual who can trouble shoot and repair all assigned systems to the appropriate level, ensuring that the system is returned to full operation in accordance with its performance specification and within a cost effective time frame for Oxford and for the customer. Who will ensure the customer is aware at all times of the correct method to obtain basic results, basic safety and system care. The Customer Service Engineer will install, and ensure the operation of assigned systems and options to factory performance specifications. Perform Basic “User Familiarization” Training at installations. Ensure that costs generated by actions undertaken are controlled. Ensure that all resources allocated e.g. vehicle, tools, test equipment are maintained in good condition. Understand and control available resources to achieve customer satisfaction (such as Product Managers). This role will be based in New England, preferably Massachusetts.
Customer Contact:

- Communicate with customers concerning the status of repair and or safety issues arising from work on their system, in a timely manner.
- Ensure customer dissatisfaction does not occur by establishing a time based escalation procedure.
- Promote a positive image of Oxford Instruments in all communications, whether in person, by telephone or in writing.
- Advise customers on the availability of Oxford instrumentation related options, upgrades and support contracts.
- Keep the customer up to date and satisfied.

Field Reporting:

- Initiate Field Service Reports for each customer visit/repair in order to document instrumental and/or customer problems and the resolution of those problems. Provide data for installations, warranty and customer/instrument history.
- Submit in a timely manner all reports including but not limited to (Carfs, Installation, Service, Schedule, expenses) and information on recurring or potential problems.
- Provide reports which include information, suggestions, recommendations and/or modifications to instrumentation, policies, manuals or concepts.
- Work closely with local sales representatives and agents to promote future sales, while understanding and maintaining customer satisfaction.


Successful candidates will have:
The person hired for this role will have experience working with a variety of high Tech companies, in a Laboratory environment, Installing, Servicing and repairing X-Ray Analysis equipment mounted onto Electron Microscopes such as EDS (Energy Dispersive Spectrometers, EBSD, (Electron Backscatter Diffraction Systems), and WDS,(Wavelength Dispersive Spectrometry Systems). Three to six years related experience and/or training; or equivalent combination of education and experience and a 4 year degree in either Mechanical or Electrical Engineering, Physics or Chemistry, or a Degree in Electron Microscopy is required. Experience with Scanning and Transmission Electron Microscopes, SEM and TEM is preferred but not required.

Additional Qualifications.

- Formal relevant qualification, i.e. electronics based
- Excels with working within a Windows environment and familiar with Microsoft office.
- A sound background in ERP systems, CRM, and Microsoft Suite of products
- Ability to perform multiple tasks simultaneously and manage associated stress
- Ability to travel 80% of the time and must be flexible with travel including nights, weekends, and international as needed
- Relates data from different sources to reach logical conclusions.
- Recognizes and acts within the limits of own delegated authority.
- Reaches decisions in an objective manner with an understanding of the interests of the business.
- Ability to use a high level of tact, diplomacy, discretion and empathy/understanding in a global environment across multiple cultures
- Foster a “customer first” approach by understanding and driving customer requirements through-out the process



Oxford Instruments Perks and benefits:

- Generous benefit packages
- We offer our employees competitive health insurance options, including Medical, Dental, and
- Vision plans.
- Our 401k program has options for saving both pre
- and post-tax dollars for retirement.
- Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period.
- Holidays
- We recognize 12 holidays this year
- In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
- Professional Development
- OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s

#LI-EB1

We are looking for a Desktop Support Engineer to to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• BSc in Computer Science or relevant field

VACANCY: Field Service Engineer

LOCATION: Edinburgh

WORKING HOURS: Mon - Fri, working 1 weekend in 4 on a rota system

Embark on a fulfilling journey as a Field Service Engineer, where the satisfaction of expertly maintaining and repairing cutting-edge coffee machines meets the pleasure of delivering exceptional service. With a base salary of £32,000 and an OTE of £35,000, this full-time, permanent role is tailored for an individual with a zest for technical challenges and a love for coffee.

Imagine a workday infused with the aroma of freshly brewed coffee as you traverse the surrounding Edinburgh area, ensuring the smooth operation of a diverse array of coffee equipment. Your mechanical and electrical prowess will be the cornerstone of your success, as you service, repair, and maintain machines within specific service level agreements. Your days will be filled with variety, from conducting routine servicing to providing demonstrations and training to a wide range of clients.

The ideal candidate will possess at least one year of experience as a Field Service Engineer, although those with a passion for coffee and a willingness to learn are encouraged to apply. A full UK Driving Licence is essential, as is the ability to deliver high levels of customer service and forge robust relationships.

In return for your dedication, a generous benefits package awaits. Enjoy a competitive salary complemented by excellent overtime prospects, potentially boosting your earnings to £35,000. Plan for the future with generous pension options and private BUPA healthcare, alongside a medical cash-back scheme. With 30 days of holiday, specialist tools, a company vehicle (also for personal use), and a uniform, mobile phone, credit card, and tablet provided, your professional needs are comprehensively covered.

Additional perks include company sick pay, annual salary reviews, a full in-depth training plan, and a 24/7 confidential employee assistance helpline to support your wellbeing. Life assurance and Perkbox deals and discounts round out an impressive package.

If you're a driven individual with a can-do attitude, eager to deliver high levels of customer service, and have a penchant for coffee, this role is crafted for you. Apply now and elevate your career to new heights while indulging in your passion for coffee.

Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.

Job Description

Position: Field Service Engineer

Location: Wirral

Hours: Monday to Friday, 8:30am until 5:00pm

Salary: DOE

HRGO recruitment are currently recruiting a Crane Servicing / Installation Engineer for our client based in Wirral. The ideal candidate will have experience working in the lifting sector.

Skills and requirements:

• Background in electro-mechanical or maintenance engineering (essential)

• Full UK Driving Licence

• Ability to travel nationwide for installation / inspection and servicing of our equipment on customers sites, with paid overtime (travel plus time on site)

• Willingness to work overtime in line with the company workload

• Ability to work at height

Preferred Experience:

• Electro-mechanical equipment fault finding

• Basic industrial 3 phase electrics

• Experience in low voltage control

• Ability to follow electrical schematics

• Repair of hoists and overhead cranes (preferred)

• Inspections of cranes and lifting equipment under the Lifting Operations and Lifting Equipment Regulations (LOLER)

Please call Nicola at HRGO recruitment on 01513471110 for more information or email Nicola.Evans@HRGO.co.uk

Responsibilities

• Provide L2 helpdesk and onsite support to users on desktop, laptop, mobile and peripherals
• Update software patches periodically
• Provide services for all iMac, Deskside Break Fix support for end user devices and peripherals including delivery processing in accordance with Service Level by location
• Provide and/or oversee, as appropriate all installations and de-installations
• Provide and/or oversee cascades, moves, additions, refurbishments and operational changes for all in-scope equipment software, and related services at designated customer sites
• Coordinate, plan and schedule iMac in support of office changes, staff onboarding/offboarding with all IT functions and/or third-party vendors to minimise operational interruption or disturbance to customers
• Prepare and be on standby for video conference and meeting room A/V
• Assist in any IT-related projects, activities and events

Requirements

• Candidates with work rights in Singapore i.e Singapore Citizen and/or Singapore Permanent Resident due to nature of role
• At least Nitec or Higher Nitec certification
• At least 3 progressive years in a role of similar capacity
• Knowledge and hands-on experience with Microsoft end-user technology
• Knowledge and hands-on experience with iOS end-user technology

Preferred Requirements

• ITIL-certified

What do we do?

At Infosys Compaz(iCompaz), we focus on Digital Transformation for enterprises across industry vertical segments and services. We take clients on a rewarding journey of Digital Transformation, with strengths in AI, Data, User Experience, Cloud, Cybersecurity and Analytics, while also serving clients in their IT management in technology operations, infrastructure and applications. We serve a comprehensive client network spanning multiple industries and are helping clients meet the challenges of the digital economy in financial services, retail, transportation and logistics, telecom, services, and resource sectors, among others.

Why iCompaz?

• iCompaz is a Joint Venture between Infosys Limited and Temasek Holdings, both global leaders in their respective industries, and the JV was created exclusively to bring Digital Transformation capabilities and global skills to the ASEAN market. Temasek Holdings is a global investment company headquartered in Singapore. Infosys is a global leader in next-generation digital services and consulting, headquartered in Bangalore, India.
• We take pride in our fair employment opportunity. You are welcome at iCompaz regardless of age, race, gender, religion, marital status and family responsibilities, or disability.
• We offer an inclusive and diverse workplace environment to support your career aspirations. We have a strong emphasis on continuous learning to your professional and personal growth. If you are looking for an opportunity where you would be able to make an impact with what you are good at, and at the same time being able to explore any other area that interests or motivates you, WE’VE GOT YOU COVERED!

About the role


Reporting to the IT Operations Manager, you will ensure the delivery of a positive customer experience through the provision of timely and quality onsite Level 1 and Level 2 IT support, based on IT Service Management best practices and by following operational procedures and service level agreement timelines. You will focus on the delivery of onsite service and IT infrastructure support for InfraBuilds customers.
The role will present you with the opportunities to:

Respond to all incidents and problems escalated from the IT Service Desk
Provide onsite service and Level 1 and Level 2 IT support for customers
Log all incidents via the ITSM ticketing tool and follows due process through to final resolution
Ensure level of service is maintained








... Click here to view more detail / apply for Senior IT Support Engineer

We are currently looking to hire a highly motivated support engineer who has the hunger to solve our complex technical and business challenges. We are building a next generation mobility ecosystem based on cloud-native micro services platform. If you want to be part of our journey and make an impact. Apply now!

What you’ll do?

• You are part of central acceptance of incident reports via a defined telephone number, problem reports from end users
• You support and collaborate with team members across countries
• You will own all incidents and fault requests including prioritizations, classification and routing
• You will resolve complex technical issues efficiently with IT Software and prioritising a high volume of IT support tickets on Service-Now
• You will contribute to Active notification of users about the current processing status
• You will Jointly define, update escalations and follow communication matrix
• You will explore and learn knowledge base on Service Now which is available with over 2,000 articles
• You show extreme work ethics and integrity to Define the SLA’s
• You are comfortable working on rotational shifts

What do you need to succeed?

• Must have fulltime Bachelor’s Degree preferably B.Sc (CS) / BCA / BE / B.Tech
• 3+ years of relevant work experience in IT Support
• Strong experience on MAC OS and Windows systems
• Good experience working on Azure Cloud workspace
• Experience working on Active Directory user support
• Good Troubleshooting skills
• Good to have experience working on ticketing system such as Service Now
• Should be comfortable working on Night shifts
• Should have strong communication (English) skills

An exciting opportunity awaits within the world's leading water technology company. our new client is seeking the skills of a new Service Technician to join our friendly, inclusive, and highly inspirational Service Delivery team based in Perth 
The Role 

Disassemble, inspect, troubleshoot, repair, and replace parts, reassemble pumps, pump systems, and accessories in the Workshop and in-field.
Upkeep of the workshop and general area.
Commissioning and assessment of variable speed drives and motor interfacing, control, and monitoring systems.
Utilising App and tablet-based reporting technology to complete tasks, and create lead-generation information for internal sales teams.
Advising customers about shortcomings in the total system, which can prevent future problems and offer a solution to these potential issues.
Assist their manager by identifying and providing solutions for service and warranty matters.
Signs off on electrical works undertaken or supervised.
On complex issues,
... Click here to view more detail / apply for Field Service Engineer ( Mechanical)

An excellent opportunity for an experienced Multi Skilled Service Engineer to join a well-established company.

Job Type: Full-Time, Permanent
Salary: Up to £36,000 Per Annum (OTE £40k) Depending on Experience
Location: Shildon, County Durham DL4
Working Hours: 37.5 Per Week - (09:00am – 17:00pm)
Holiday Entitlement: 33 Days (25 plus statutory bank holidays)

All hours additional to the 37.5 are paid at overtime rate of 1.5X.

About The Company:

They are a UK leading organisation specialising in the Manufacture, Installation, Service & Maintenance of Purified Water Systems predominantly for the Pharmaceutical, Medical Devices and Health & Beauty industries throughout the UK. This is an excellent opportunity for a Multi Skilled Service Engineer to join the company, supporting multiple projects within our manufacturing facility based in Shildon, Co Durham.

About The Role:

As a suitably qualified and experienced Engineer (Mechanical and or Electrical/ Instrumentation) you will be based at the Manufacturing facility in Shildon, County Durham, or you would be attending routine installs and service visits at client sites throughout the UK. You would be part of a growing team although you may also be required to work unsupervised so similar experience/ competency will be necessary.

Typical work would involve conducting commissioning and maintenance activities such as; Instrumentation Setup and Calibration, Reverse Osmosis Membrane & Filter replacement, Mechanical Disassembly of Pressure Vessels such as WFI/ PSG chambers, Chemical Cleaning as well as Mechanical Rotating Equipment and Electrical & Instrument troubleshooting and repairs (12VDC – 415VAC). All works are carried out in accordance with an approved method statement with on-the-job training included with the role.


Candidate Requirements:

The ideal candidates come from an Engineering / Electrical / Process/ Chemical / Services background with previous experience and knowledge of Pharmaceutical Process Equipment including Purified Water Systems such as; Pre-treatment, RO/EDI, WFI Distillation, Plant & Clean Steam Generators, being considered a distinct advantage. Specialist product training will be provided for the right person.

Due to the location of client sites, frequent travel will be required with this role. This is typically travelling early Monday morning and returning Friday afternoon or sooner. Occasional Sunday travel is required for clients. All expenses are paid and additional working hours including travel will be paid at overtime rate. Saturday and Sunday shifts are subject to additional uplift payments on top of overtime hours.

Candidates should have a minimum of 5 years’ experience with supporting qualifications (NVQ 3/HNC/HND) and be willing to demonstrate competence. A valid Driving license is also required, and the successful candidate will have use of a company pool vehicle for site works. For site works, a company pool vehicle and fuel card are provided and all accommodation, food and drinks are paid for.


If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.


The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.