Total 579 Product Safety Manager inPetaling Jaya job vacancies in Customer Service category in Malaysia

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

We are looking for a motivated and experienced Field Service Engineer to join our team! As a Field Service Engineer, you will be responsible for providing technical support and helping our customers by responding to their requests for service in a timely and efficient manner.

Supporting customers through technical and administrative activities
Understanding customer needs and concerns
Providing a high level of customer service
Preparing and submitting service reports
Providing technical direction to the team members
Participating in the training of new team members
Able to travel overseas & outstations

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

我們正在尋找一位積極進取、經驗豐富的現場服務工程師加入我們的團隊！作為現場服務工程師，您將負責提供技術支援並幫助我們的客戶及時有效地回應他們的服務請求。

透過技術和管理活動支持客戶
了解客戶的需求和關注點
提供高水準的客戶服務
準備並提交服務報告
為團隊成員提供技術指導
參與新團隊成員的培訓
能夠出國及外地出差

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

We are looking for a qualified Customer Service Leader who are expected to perform the responsibilities, duties, and tasks given in the following job description:

Responsibility :

• Monitoring customer service and consultants on following up with sales and leads generated via exhibitions, retail outlet, walk-in/ call-in inquiry and e-Shop.
• Allocate workload and job segregation to each of the teammates.
• Perform group lead responsibility: communicate business information to the team, coordinate cross-coverage during employee absences, help the team resolve customer supply issues and ensure job instructions are consistently followed.
• Coordinate the team members’ efforts in addressing supply issues to ensure customer satisfaction.
• Responsible in monitoring customer service handling customer complaints & problem-solving.
• Initiate training development plan and organize necessary skills for all customer service.
• Set and monitor service quality objectives and process improvement. Drive the team’s efforts to implement.
• Review a weekly and monthly reporting on departmental performance Sales KPI (up-sales).
• Lead the team members to manage back-order against customers’ deliveries to ensure no backlog and failed delivery.
• Ensuring code of conduct and proper adherence to documentation procedures in relation to daily operations.
• Develop order processing and other customer service team procedure in details to ensure knowledge capture on order processing.
• Set and evaluate Performance Appraisal to customer service.
• The Customer Service department is required to co-operate with Marketing, Retail, Warehouse & Logistics, Technical, and Accounts department daily, Customer Service Manager required to make sure company policy and regulation are always followed.
• Make sure SOP is in place for customers.

Requirements:

• Minimum of 5 years of working experience, experience in the industry of Home Products and Electrical Appliances is preferred.
• Candidate must possess a minimum of a Degree, Diploma in Business, Management, or related field.
• Good oral and written skills in English, Mandarin, and Bahasa Malaysia.
• Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
• Possess own car transport.
• Demonstrate strengths in leadership, interpersonal, and organizational skills.
• Cheerful outlook and confident collaborator.

Perks & Benefits

• Open culture
• Personal development opportunities
• EPF, Socso, EIS

Position: Customer Service Cum Vendor Control (Assistant Manager)

Reporting to: Marketing Senior Manager

Responsibilities:

• Oversee daily customer service operations and ensure adherence to service standards.
• Handle escalated customer inquiries and complaints, ensuring prompt and effective resolution.
• Monitor customer service metrics and prepare reports on performance.
• Manage relationships with vendors, ensuring compliance with contractual terms and performance standards.
• Negotiate contracts and agreements with vendors to secure favorable terms.
• Supervise and mentor customer service and vendor control staff.
• Conduct training sessions to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.
• Identify and implement improvements in customer service and vendor management processes.
• Develop and update policies and procedures to enhance efficiency and effectiveness.
• Collaborate with other departments to streamline operations and resolve issues.
• Maintain accurate records of customer interactions, vendor agreements, and performance data.
• Prepare detailed reports on customer service and vendor control activities.
• Analyze data to identify trends and provide actionable insights.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Address non-compliance issues and implement corrective actions
• To carry out any other duties and ad-hoc assignments, as ad when required

Job Requirements / Minimum Requirements:

• Bachelor’s degree in business administration, supply chain management, communications, or a related field.
• Extensive experience in customer service and vendor management roles.
• Proven track record of handling complex customer and vendor issues.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proficiency in using customer relationship management (CRM) software and vendor management systems.
• Familiarity with online customer service tools and platforms.
• Strong customer and vendor orientation.
• Ability to work independently and as part of a team.
• Commitment to maintaining high levels of customer and vendor satisfaction.

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

Responsibilities:

• Manage day-to-day operations at Counter including:

–  Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.

–  Floor management.

• POS/invoicing, self-collection of online purchases.
• Customer service.
• Booking of in-store facilities.
• Lead and manage a team of customer service staff to provide excellent service:

–  In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.

–  Be the Brand Ambassador with a strong floor presence, ensuring the team.

• maintains a high standard of grooming and appropriate conduct consistent with our brand image.

–  Enhance in-store experience and maximize sales conversion.

–  Handle customer feedback and provide service recovery where necessary.

–  Establish regular contact with distributors and maintain healthy relationships.

• Manage in-store company assets:

–  Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.

• Manage and execute in-store activities:

–  Work closely with Marketing department for the execution of sales and promotional activities.

–  Proactively give suggestions to drive store traffic.

• Track and report store performance according to agreed KPIs.
• Assist leaders to arrange and setup the exhibition booth if necessary.

 

Requirements:

• Min. SPM Level
• Min. 3 years of relevant managerial experience in the retail/beauty industry
• Presentable and positive attitude
• Pleasant, outgoing and sociable personality with good interpersonal and customer service skill
• Proficient in MS Office.
• Experience in leading a team
• Willing to lead by example in all in-store initiatives and activities
• Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations
• On a rotational scheduled basis
• Experience on event management is added value
• Able to perform shift duty including weekends & willing to work retail hours
• MRT station is within walking distance from company

Perks & Benefits

• Incentive and bonus
• Monthly Incentive
• Nearby public transport
• Central location
• Medical insurance
• Annual leave
• Sick Leave
• Personal development opportunities

我們正在尋找一名合格的客戶服務負責人，他應履行以下職位描述中給予的職責、職責和任務：

責任：

• • 監控客戶服務和顧問，跟進透過展覽、零售店、上門/來電查詢和電子商店產生的銷售和銷售線索。
  • 為每個團隊成員分配工作量和工作隔離。
  • 履行團隊領導職責：向團隊傳達業務訊息，協調員工缺勤期間的交叉覆蓋，幫助團隊解決客戶供應問題並確保始終遵循工作指示。
  • 協調團隊成員解決供應問題的努力，以確保客戶滿意度。
  • 負責監控客戶服務處理客戶投訴和解決問題。
  • 啟動培訓發展計劃並組織所有客戶服務所需的技能。
  • 設定並監控服務品質目標和流程改善。帶動團隊努力落實。
  • 查看有關部門績效銷售 KPI（追加銷售）的每周和每月報告。
  • 帶領團隊成員依照客戶的交貨狀況管理延期交貨，確保不出現積壓和交貨失敗的情況。
  • 確保行為準則並正確遵守與日常營運相關的文件程序。
  • 詳細制定訂單處理和其他客戶服務團隊程序，以確保獲得訂單處理的知識。
  • 設定和評估客戶服務績效評估。
  • 客戶服務部門需要與行銷、零售、倉儲和物流、技術和會計部門進行日常合作，客戶服務經理需要確保始終遵守公司政策和法規。
  • 確保為客戶制定 SOP。

要求：

• • 5年以上工作經驗，有家居用品、電器業經驗者佳。
  • 候選人必須至少擁有商業、管理或相關領域的學位、文憑。
  • 良好的英語、普通話和馬來語口語和寫作能力。
  • 所需技能：MS Excel、MS Office、MS PowerPoint 和 MS Word。
  • 擁有自己的汽車運輸。
  • 展現領導力、人際溝通能力和組織能力的優勢。
  • 開朗的前景和自信的合作者。

津貼和福利

• 開放文化
• 個人發展機會
• EPF、社會保險、EIS

職位：客戶服務兼供應商控制（經理助理）

報告對象：行銷資深經理

職責：

• 監督日常客戶服務營運並確保遵守服務標準。
• 處理升級的客戶查詢和投訴，確保及時有效的解決。
• 監控客戶服務指標並準備績效報告。
• 管理與供應商的關係，確保遵守合約條款和績效標準。
• 與供應商談判合約和協議以獲得有利的條款。
• 監督和指導客戶服務和供應商控制人員。
• 舉辦培訓課程以增強團隊技能和知識。
• 營造積極、協作的工作環境。
• 識別並實施客戶服務和供應商管理流程的改進。
• 制定和更新政策和程序以提高效率和效力。
• 與其他部門合作，簡化營運並解決問題。
• 維護客戶互動、供應商協議和績效數據的準確記錄。
• 準備有關客戶服務和供應商控制活動的詳細報告。
• 分析數據以識別趨勢並提供可行的見解。
• 確保遵守公司政策、行業法規和品質標準。
• 解決不合規問題並實施糾正措施
• 執行任何其他職責和臨時任務（如需要）

職位要求/最低要求：

• 工商管理、供應鏈管理、傳播或相關領域的學士學位。
• 在客戶服務和供應商管理方面擁有豐富的經驗。
• 在處理複雜的客戶和供應商問題方面擁有良好的記錄。
• 優秀的溝通和人際交往能力。
• 較強的領導和團隊管理能力。
• 熟練使用客戶關係管理（CRM）軟體和供應商管理系統。
• 熟悉線上客服工具和平台。
• 強烈的客戶和供應商導向。
• 能夠獨立工作並作為團隊的一部分。
• 致力於維持高水準的客戶和供應商滿意度。

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會

職責：

• 管理櫃檯的日常運作，包括：

– 庫存管理：監控庫存變動，根據促銷和銷售預測訂購/補充庫存。

– 樓層管理。

• POS/發票、網購自提。
• 客戶服務。
• 預訂店內設施。
• 領導和管理客戶服務人員團隊以提供優質服務：

– 負責排班、評估績效、提供回饋、指導和激勵團隊。

– 成為品牌大使，擁有強大的現場影響力，確保團隊的安全。

• 維持高標準的儀容和符合我們品牌形象的得體行為。

– 增強店內體驗並最大限度地提高銷售轉換率。

– 處理客戶回饋並在必要時提供服務補救。

– 與經銷商建立定期聯繫並維持健康的關係。

• 管理店內公司資產：

– 保持視覺行銷和店內 POSM 保持最新狀態，並確保客房服務符合標準。

• 管理和執行店內活動：

– 與行銷部門密切合作，執行銷售和促銷活動。

– 主動提出建議以增加商店客流量。

• 根據商定的 KPI 追蹤和報告商店績效。
• 必要時協助領導安排、搭建攤位。

要求：

• 分鐘。 SPM 級別
• 分鐘。 3年零售/美容產業相關管理經驗
• 得體且積極的態度
• 個性開朗、外向、善於交際，具有良好的人際互動與客戶服務能力
• 精通 MS Office。
• 帶領團隊的經驗
• 願意在所有店內舉措和活動中以身作則
• 以結果為導向，適應力強，靈活，能夠在壓力和挑戰性的情況下很好地工作
• 按計劃輪換
• 活動管理經驗具有附加價值
• 能夠執行輪班工作，包括週末並願意在零售時間工作
• 地鐵站距離公司僅幾步之遙

津貼和福利

• 激勵和獎金
• 每月獎勵
• 附近的公共交通
• 中心位置
• 醫療保險
• 年假
• 病假
• 個人發展機會

Customer Experience Product Manager

Salary from £54,410k depending on skills and experience

Benefits: company car + company bonus potential, pension, private medical, discounted loan car scheme, life insurance, 27 days holiday plus much more!

Closing date: 25th June 2024

About the Role:

Are you passionate about creating and delivering exceptional customer experiences?

Do you thrive in a fast-past environment where innovation and collaboration are key? We want to hear from you!

At VWFS digital marketing is evolving, and we are seeking a customer centric CX Product Manager to join the team. Reporting to the General Manager - Customer Experience, you'll support the identification, development and delivery of new Customer Experience (CX) initiatives, digital journeys, and enhancements to meet customer needs and business requirements.

Who We're Looking For:

You will have proven experience of defining the 'what' during the product and proposition process and enjoy working collaboratively across multiple teams sharing your expert knowledge and insights.

This isn't just a job; it is a chance to make an impact, develop your skills and enjoy being part of a fast-paced team.

Your Impactful Contributions:

• CX Roadmap Ownership: Drive the CX roadmap from inception to completion on smaller scale CX topics, ensuring smooth delivery on time and within budget.
• Innovation and Improvement: Identify and implement new CX initiatives and opportunities for innovation using test & learn and A/B scenario testing.
• Data-Driven Decisions: Utilise data to drive decisions, define data management solutions, and manage customer communications and touchpoints.
• Voice of the Customer: Act as the customer advocate, resolving blockers, understanding requirements, and supporting the prioritisation of the backlog.
• Stakeholder Collaboration: Work closely with stakeholders across the business and Volkswagen Group to ensure alignment with strategic objectives and smooth implementation of CX initiatives.
• Research and Feedback: Identify customer feedback and research opportunities, challenge old ways of thinking, and encourage innovative approaches to optimise customer experience.
• Analytics and Reporting: Monitor analytics, establish customer feedback loops, and provide regular updates on CX change projects to key stakeholders.
• Supplier Management: Engage and manage suppliers, ensuring budgets are controlled and deliverables are met within approved limits.

Qualifications and Experience:

• Demonstrated working knowledge of the automotive and financial sectors.
• Significant experience within a digital and commercial environment.
• Good understanding of commercial design, market sizing, and cost implications.
• Proven ability to make business-critical decisions and present effectively at all levels.
• Strong interpersonal and relationship skills with the ability to influence key stakeholders.
• Excellent team player with a strategic and commercial mindset
• Customer-focused with a continuous drive to deliver exceptional customer value
• Highly motivated self-starter with strong analytical and communication skills.

Life at VWFS:

We are passionate about putting people at the heart of everything we do. We are informal, collaborative, and diverse. We operate a culture of flexibility, to empower our colleagues to work in a way that works for them. We want everyone to reach their full potential and have a suite of resources to help you develop your career.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us, and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

About Builder.ai
We’re on a mission to make app building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.

Builder.ai was voted as one of 2023’s ‘Most Innovative Companies in AI’ by Fast Company, and won Europas 2022 ‘Scaleup of the Year’. Our team has grown to over 800 people across the world and our recent announcement of $250m Series D funding (and partnership with Microsoft) means there’s never been a more exciting time to become a Builder.

Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take AI app building to new heights.

Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s HEARTT values: (Heart, Entrepreneurship, Accountability, Respect, Trust and Transparency) and a let’s-get-stuff-done attitude.

In return for your skills and commitment, we offer range of great perks, from hybrid working and a variable annual bonus, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild

Why Should You Join

The Productologist role gives you the opportunity to help solve a wide variety of business challenges with customers who are building products, at scale, for mobile and web using our bespoke platform. You’ll be working at the forefront of cutting-edge AI technology that is disrupting a combined $800 billion (and growing) industry for software build and operate services across the B2C and B2B markets. Come join the revolution we aim to bring to our customers and make technology accessible and easy for anyone to use.

About the Role

Productologists at Builder.ai play a key role turning our customer’s dream and vision into a software reality. As part of the Delivery Team, Productologists work as the customer product owner in educating, guiding and advising on the use of our reusable code Blocks to develop the customer’s app whilst providing excellent customer service across the roadmap. Productologists work closely with our Ninjas (software delivery managers) and Senseis (technical architects) throughout the software development lifecycle to deliver what the customer asked for.

How?

It all begins with our Spec Call. As a Productologist you’re responsible for leading the Spec Call with our customer, ensuring you’ve translated the customer’s vision into a detailed proposal which we call a Buildcard. You’ll then scope, plan, implement, and track specific short-term deliverables up to the design phase, including capturing user flows, working with designers and laying out highly detailed product requirements, managing the product roadmap and collaborating with the execution team to ensure the customer’s product is delivered to a world class standard.

You will be responsible for

• Understanding the customer’s goals and advising technical and non-technical stakeholders on how to achieve those goals using our technology.
• Being an expert and evangelist for the Builder.ai platform, and in how to deploy our capabilities to maximise customer success.
• Collaborating with the Customer, Sales Team, Design and Execution Team to create the product roadmap and set release scope & objectives.
• Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
• Clarifying, identifying, and tracking requirements and issues, removing barriers, and escalating project issues where required.
• Helping to drive and contribute towards continuous improvement across the Delivery Organisation.

• Familiarity with the software development lifecycle.
• A background in product ownership or project management in software development
• Experience managing multiple projects at scale in cross functional teams
• Expert in capturing and communicating high quality requirements to customers and technical teams
• Sound knowledge of UI/UX and ability to convey the user journey via high fidelity designs
• Excellent communication skills to engage with our customers in a professional and respectful manner as the representative of Builder.ai.
• Commercially aware and able to support sales in closing customers
• Analytical and problem solving skills

Nice to haves

• Experience building and launching a mobile app.
• Working knowledge of Scrum, Agile and Waterfall Methodologies.

• Attractive quarterly Discretionary variable pay dependent on your role
• Stock options in a $450 million funded Series D scale-up company
• Hybrid working 
• 24 days annual leave + public holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme

Responsibilities:

• Supports the AFC models introduction such as demo, launching, and semi-shows.
• Identifies and reports new product ideas and innovations to expand the product and service portfolio.
• In charge of the feasibility studies and sample construction for new business opportunities.
• Participates in R&D initiatives to set target requirements and purchase the end-result.
• Develops strong technical product knowledge and problem-solving skills through systematic knowledge transfer between the Product Line, the R&D team, and the several regional support centers.
• Performs assessments, benchmarks, and demonstrations.
• Assist Sales and CPMs with Pre-Sales activity and build strong technical customer relationships with key accounts.
• Provides CPMs and Sales with technical information and updates.
• Providing technical solutions for customer concerns in coordination with Field Service Engineers
• Perform investigation on the issues at the customer sites and assists the Engineering team (Software & Hardware) in resolving them promptly.
• Perform troubleshooting and maintaining demo equipment as necessary.
• Provide training to the customers and FSE’S on existing and future FC platforms.
• Perform documentation and manual writing processes.

Requirements:

• Bachelor’s degree or Diploma in Mechanical, Electrical or Mechatronic Engineering.
• With 3- 6 years’ experience in Product Support with customer engagement and/ors technical environment.
• Solid understanding of the FC/AFC process.
• Proficient with MS Office Applications.
• Willingness to travel.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Max Term, Full-Time (1 FTE)
Bentleigh, Victoria
SCHADS Level 7, $113,131 (plus Super and Salary Packaging)

 
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... Click here to view more detail / apply for Team Leader ? Support & Safety Hub