Total 82 Brand Executive job vacancies in Customer Service category in Johor Bahru

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)

• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.

• Prepare campaign launches & activations through new product images/inventory for uploading, price changes

• Assist in Live sale preparation & after sale event/campaign summary report

• Monitor stores arrangement for online orders

• Order processing & info dissemination for fulfilment support

• Coach the team for service performance

• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)

• Good understanding of ecommerce process flow and customer expectations

• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations

• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment)

• Other backend supports roles

• Monitoring retail gold price and keep update the selling price in every platform.

• Execute activities driven by data analytics

• Implement preventive and corrective measures of disaster recovery plan.

• Track and report business outcome of data-driven insights.

• Any other tasks as assigned.

Perks & Benefits

• Open culture
• Personal development opportunities
• 5 working Days
• Good Career Path
• surgical, inpatient and outpatient benefit
• Optical, Dental and Health Screening benefit

Provide Ecommerce support for all Aspial Lifestyle business brands (Maxi Cash, Goldheart & Lee Hwa). The role manages the back-end Ecommerce cycle from data management, campaign management to order processing & fulfilment.

• Maintenance of Ecommerce database (pricing, description, specification, images)

• Inventory management such as check to verify available inventory, top up/replenishment through uploading, removal & replacement of items that have been sold out.

• Prepare campaign launches & activations through new product images/inventory for uploading, price changes

• Assist in Live sale preparation & after sale event/campaign summary report

• Monitor stores arrangement for online orders

• Order processing & info dissemination for fulfilment support

• Coach the team for service performance

• Manage timelines in terms of ecommerce site/product readiness in preparation for brand activities. (Market Place campaigns and In-house website tactical promotions/activations)

• Good understanding of ecommerce process flow and customer expectations

• Prepare and upload of images, descriptions, price and other product details for all launches in addition to monthly activations

• Order fulfilment support (To allocate orders to various outlets with available inventory to support fulfilment)

• Other backend supports roles

• Monitoring retail gold price and keep update the selling price in every platform.

• Execute activities driven by data analytics

• Implement preventive and corrective measures of disaster recovery plan.

• Track and report business outcome of data-driven insights.

• Any other tasks as assigned.

Perks & Benefits

• Open culture
• Personal development opportunities
• 5 working Days
• Good Career Path
• surgical, inpatient and outpatient benefit
• Optical, Dental and Health Screening benefit

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

AAA Greencell International Group 總部位於馬來西亞吉隆坡，是向大眾倡議細胞醫學的先驅，過去 10 年來一直如此。在創辦人 Carl 張教授的領導下，該公司提供改善細胞健康和保健的先進產品，其中包括保健設備、食品補充劑、皮膚護理和家庭護理產品。 10年來，我們的業務已涵蓋10多個國家，目前在新加坡、印尼、泰國等國家設立了辦事處，以便更好地服務我們的經銷商和客戶。

目前，我們不斷發展的公司正在尋求聘請一名客戶服務主管，他將負責以下工作：

職責：

• 與營運總監和人力資源經理合作，制定和推動組織願景、營運策略和招募水平

• 解決引起您注意的客戶投訴

• 制定政策、程序並監督客戶服務流程

• 根據客戶對產品和服務的回饋進行調查並撰寫報告

• 確保合規性符合業務法規，並在必要時採取適當的行動

• 分析內部營運並確定流程改善的領域

• 透過電子郵件、社群媒體和電信回覆客戶信件

• 向客戶傳遞廣泛的產品訊息

• 管理訂單、庫存並確保及時交貨

• 當需要高階解決方案時，重新路由客戶請求或致電相關 PIC 或部門

• 建立客戶記錄歸檔系統，包括聯絡資訊、購買和帳單。

• 與主要客戶、客戶、合作夥伴和利害關係人建立並維持信任關係

要求：

• 一年或多年擔任行政領導職務的經驗

• 優秀的領導能力、堅定的決心和個人誠信 • 了解 CRM 系統將是一個優勢

• 良好的人際溝通、書面和口頭溝通技巧

• 能夠帶領團隊推廣卓越的客戶服務

• 能夠快速診斷問題並預見潛在問題

• 制定客戶服務流程的政策和程序

• 擁有優秀的產品知識以增強客戶支援

• 與客戶進行品質保證調查並提供回饋

• 國際商業經驗

為所有 Aspial Lifestyle 商業品牌（Maxi Cash、Goldheart 和 Lee Hwa）提供電子商務支援。此角色管理從資料管理、活動管理到訂單處理和履行的後端電子商務週期。

• 電子商務資料庫的維護（定價、描述、規格、圖像）

• 庫存管理，例如檢查以驗證可用庫存、透過上傳、刪除和更換已售完的商品進行儲值/補貨。

• 透過新產品圖片/庫存上傳、價格變化來準備活動啟動和激活

• 協助現場銷售準備和售後活動/活動總結報告

• 監控商店的網路訂單安排

• 訂單處理和資訊傳播以提供履行支持

• 指導團隊提升服務績效

• 管理電子商務網站/產品準備的時間表，為品牌活動做準備。 （市場活動和內部網站戰術促銷/激活）

• 對電子商務流程和客戶期望有良好的了解

• 除每月啟動外，還為所有發布準備並上傳圖像、描述、價格和其他產品詳細信息

• 訂單履行支援（將訂單分配給具有可用庫存的各個網點以支援履行）

• 其他後端支援角色

• 監控黃金零售價格並持續更新各平台的銷售價格。

• 執行由資料分析驅動的活動

• 實施災難復原計畫的預防和糾正措施。

• 追蹤並報告數據驅動洞察的業務成果。

• 任何其他指派的任務。

津貼和福利

• 開放文化
• 個人發展機會
• 5個工作天
• 良好的職業道路
• 手術、住院及門診福利
• 光學、牙科和健康檢查福利

Responsibility

• Deliver fair outcome to our customers and ensure the quality of service in place.
• Actively share customer feedback with internal departments to improve the customer experience.
• Actively respond to the feedback received from social media.
• Work with internal teams to ensure the pre & post service for all products are in place.
   

Requirements

• With 1+ years of hands-on experience in the fintech or blockchain industry.
• Familiar with professional English email writing.
• Ability to articulate issues or problems to internal departments.
• Knowledge of blockchain would be an advantage.
• The ability to communicate in Mandarin would be an advantage.
• Good and positive attitude with a keen interest in learning.
   

Benefits

1. Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
2. Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
3. Employee engagement, recognition, and appreciation programmes
4. Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
5. Comprehensive insurance coverage
6. Festival gifts, Wedding gifts, birthday vouchers, etc.
7. Team Building

Job Highlights:

• Competitive Salary Package
• Incentive

Job Description:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Responsibilities:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (5-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9a.m. - 6p.m.
• Incentive provided if meet KPI

Perks & Benefits:

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• High energy person and goal-oriented
• Passionate to work with clients and building a great relationship
• Can work under pressure
• Attend to customer/clients’ inquiries
• Uphold excellent customer service standards and professionalism as according to organization standards
• Collaborate with internal departments to facilitate the smooth completion of customer/client's request
• Administration duties
• Other Adhoc duties as and when assigned
• Good with IT Skills

Job Responsibilities

• Foster and maintain close business relationships with community, corporate partners etc
• Assist the team in market analysis, identify gaps and potential opportunities with community, corporate partners etc.
• Liaise with stakeholders to roll out initiatives to enhance patients experience. Assess efficacy of initiatives through data analysis and present regular reports to managementAssist in the review of all clinical domains’ manpower allocation in outpatient clinics
• Assist in the planning and facilitating various outpatient clinic’s facility works by working closely with clinic stakeholders eg, Nursing, Patient Service and Operation Teams
• Participate in quality improvement initiatives to enhance clinic productivity and efficiency
• Engage stakeholders to identify and work on areas of improvement based on patient feedbacks to improve patient experience in outpatient clinics
• Provide support on clinical planning of doctors’ rosters and templates set up
• Monitor overall utilisation of clinic resources and different models of care in outpatient clinics
• Performs other duties/ projects as requested by supervisor
• Engage in building positive working relations between clinic staff and various stakeholder

Job Requirements

• A recognised Degree from any disc
• Minimum 2 years of experience in operations, preferably in healthcare setting
• Strong people interpersonal skills with a pleasant disposition and communication skills
• Proficient in Microsoft Office applications

Monday to Friday - 9am to 6pm

Job Description:

• Provide detailed information about the consigned vehicles, including specifications, features, and condition.
• Address any inquiries or concerns from customers and assist them in making informed purchasing decisions.
• Conduct thorough inspections of consigned vehicles to assess their condition, performance, and market value.
• Prepare accurate and compelling vehicle listings, including high-quality photographs and comprehensive descriptions.
• Showcase the features and benefits of each vehicle to potential buyers during test drives and showroom visits.
• Utilize various marketing channels to promote consigned vehicles, including online platforms, social media, and print advertising
• Negotiate pricing and terms with prospective buyers to achieve sales targets and maximize profitability.
• Close sales transactions efficiently, ensuring all necessary documentation and paperwork are completed accurately.
• Provide exceptional customer service throughout the sales process, addressing any concerns and maintaining customer satisfaction.
• Build and maintain strong relationships with consignors, ensuring clear communication and transparency.
• Foster long-term relationships with customers, providing ongoing support and assistance even after the sale is completed.
• Generate repeat business and referrals through excellent service and customer satisfaction.

Requirements:

• Prior experience in automotive sales or a related field is preferred.
• Proven track record of achieving sales targets and delivering exceptional customer service.
• Strong understanding of automotive products, including different makes, models, and features.
• Ability to assess the condition and value of vehicles accurately.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to effectively communicate with customers, colleagues, and consignors.
• Proficient in negotiation techniques and strategies to secure favorable deals for both the buyer and the seller.
• Familiarity with computer software and online platforms used for listing and marketing consigned vehicles.
• Strong commitment to providing outstanding customer service and building lasting relationships with clients.
• Adherence to ethical standards and compliance with all relevant laws and regulations in the automotive industry.
• A valid Singapore driving license is typically required for test driving vehicles and transporting customers if necessary.

RESPONSIBILITIES

• Conduct phototaking and evaluation of cars by identifying problems with diagnostic tools both onsite and offsite.

• Perform troubleshooting and functional checks of vehicles.

• Explaining problems of the vehicle to both customers as well as internal colleagues (eg. Customer Service Officer)
• Conduct test drive of vehicle to detect if there is fault or issues.
• Have good understanding of all types of vehicles – knowing what the potential problems are, how to identify the root cause and the estimated cost of rectifications.
• Guide customers through the procedures of selling their cars.
• Liaise with customers and car dealers for document checks and follow-ups.
• Handle documentation and other administrative duties (eg. Uploading of vehicle postings).
• Establish good rapport with customers and dealers.
• Any other ad-hoc tasks as assigned by Reporting Officer.

REQUIREMENTS

• Possessed a valid Class 3 driving license.

• GCE ‘N’ Level/’O’ Level/Nitec/Diploma.

• Minimum 1 year of hands-on experience in automotive garage industry preferred.

• Good knowledge in diagnostic software.

• Good understanding of different vehicle types as we deal with a wide range of cars.

• Able to identify potential car faults.
• Team player, proactive and willing to learn.

OTHER INFORMATION

· 13 Month + Performance Bonus

· Location @ Leng Kee

· 5 Day Work Week: 4 Weekdays + 1 Weekend

· Working Hours: 9am - 6pm / 10am – 7pm

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media to facilitate order enquiries.

· Manage orders placed by clients on our website

· Manage customer feedback and service recovery.

Requirements:

· Some experience in customer service industry

· Proficient in managing comms channels like WhatsApp and email

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 9.30am-6.30pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Account Management to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Sales Consultant to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial (M) Sdn Bhd   

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.