Total 4 Remote job vacancies

Location: Remote (Malaysia, KL/Selangor preferred in case there's any management offsite)

Role:
The Sales Operations Manager will oversee and enhance the sales operation infrastructure. This strategic role involves optimizing sales processes, managing sales data, and aligning the sales team with our business objectives to drive success and revenue growth.

Responsibilities:

• Develop and implement efficient sales processes and strategies.
• Manage sales analytics to ensure accurate forecasting, pipeline management, sales strategy execution, and reporting.
• Coordinate with the sales team to align sales strategies and operations with business goals.
• Develop and deploy creative solutions in tracking the sales team's activities.
• Provide detailed sales reports and insights to senior management, highlighting trends, growth opportunities, and challenges.
• Train and support sales representatives and staff to enhance their product knowledge and sales skills.
• Collaborate with other departments to ensure a cohesive approach to market expansion and client satisfaction.
• Ensure that leads followed up has a proper resolution within 30 days of appointment.
• Ensure that all calls have a resolution, maintaining high standards of customer service and operational efficiency.
• Accurately manage transaction logs for finance to bill clients and for closers to receive their commissions accurately.
• Manage the productivity of full-time closers, ensuring they remain productive during non-event periods.
• Identify additional opportunities for revenue generation.
• Develop strategies to minimize the gap between payments receivable.
• Analyze the training needs of the sales team, identifying strengths and weaknesses to tailor training accordingly.
• Set team goals and targets for each account to drive performance and accountability.
• Develop detailed onboarding programs for new sales staff to ensure a smooth transition and rapid time to productivity.
• Manage account managers to ensure that client relationships are maintained excellently and that events/campaigns are well prepared in advance according to established protocols.

Results:

• Enhanced operational efficiency and reduced sales cycle times.
• Accurate sales forecasting and effective management of sales pipelines.
• Improved sales team productivity and achievement of sales targets.
• Increased client satisfaction and retention rates.
• Efficient management of transaction records to support accurate billing and timely commission payments.
• Effective training and onboarding that enhances team capabilities and addresses performance gaps.
• Well-managed client relationships and successfully executed events and campaigns.

Requirements

• Proven experience in sales operations, preferably in a sales outsourcing or agency environment.
• Strong understanding of sales process management, creative problem-solving, and data analysis.
• Excellent communication and leadership skills.
• Ability to work strategically and collaboratively across departments.
• High attention to detail and a focus on data-driven decision-making.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

地點：遠端（最好是馬來西亞、吉隆坡/雪蘭莪，以防管理人員不在現場）

角色：
銷售營運經理將監督和加強銷售營運基礎設施。這個策略角色包括優化銷售流程、管理銷售數據以及使銷售團隊與我們的業務目標保持一致，以推動成功和收入成長。

職責：

• 制定並實施高效率的銷售流程和策略。
• 管理銷售分析以確保準確的預測、通路管理、銷售策略執行和報告。
• 與銷售團隊協調，使銷售策略和營運與業務目標保持一致。
• 開發和部署創造性的解決方案來追蹤銷售團隊的活動。
• 向高階管理層提供詳細的銷售報告和見解，突顯趨勢、成長機會和挑戰。
• 培訓和支援銷售代表和員工，以提高他們的產品知識和銷售技能。
• 與其他部門合作，確保採用一致的方法來擴展市場並提高客戶滿意度。
• 確保後續線索在預約後 30 天內得到適當的解決。
• 確保所有呼叫都能解決，維持高標準的客戶服務和營運效率。
• 準確管理財務交易日誌，以便向客戶開立帳單，並讓結算者準確收到佣金。
• 管理全職終結員的生產力，確保他們在非活動期間保持生產力。
• 確定額外的創收機會。
• 制定策略以盡量減少應收付款之間的差距。
• 分析銷售團隊的培訓需求，確定優勢和劣勢，從而相應地客製化培訓。
• 為每位客戶設定團隊目標，以提高績效和問責制。
• 為新銷售人員制定詳細的入職計劃，以確保平穩過渡並快速提高生產力。
• 管理客戶經理，確保客戶關係得到良好維護，並根據既定協議提前做好活動/行銷活動的準備。

結果：

• 提高營運效率並縮短銷售週期。
• 準確的銷售預測和有效的銷售通路管理。
• 提高銷售團隊的生產力和銷售目標的實現。
• 提高客戶滿意度和保留率。
• 高效率管理交易記錄，支援準確計費和及時佣金支付。
• 有效的培訓和入職培訓可以增強團隊能力並解決績效差距。
• 管理良好的客戶關係並成功執行活動和活動。

要求

• 擁有豐富的銷售營運經驗，最好是在銷售外包或代理環境中。
• 對銷售流程管理、創意問題解決和數據分析有深入的了解。
• 優秀的溝通和領導能力。
• 能夠跨部門進行策略性的協作。
• 高度關注細節並注重數據驅動的決策。

津貼和福利

• 員工股權
• 佣金和獎金
• 彈性的工作時間
• 醫療保險
• 事假
• 休假
• 開放文化
• 個人發展機會

Objective: Amplify The Company's Brand Presence and Engagement Through Strategic, Authentic, and Ownership-Driven Social Media Content

Key Results:

• Proactive and Autonomous Content Creation: Capture and publish at least 5 unique, high-quality pieces of content weekly that highlight Shannon’s professional engagements, client interactions, and personal insights. This includes actively filming the CEO’s day-to-day coaching, speaking engagements, and other value-driven activities, demonstrating initiative and ownership.
• Engagement and Creative Innovation: Increase engagement rates by 25% through the ownership of content innovation, introducing at least 2 trend-inspired (related to our industry) content pieces monthly that resonate with the brand and showcase her real-time impact and expertise.
• Strategic Audience Growth: Achieve a 30% increase in overall follower count across social media platforms within 6 months, driven by content that strategically captures and conveys the CEO’s day-to-day professional life and its transformative impact on others.
• Authentic and Comprehensive Brand Storytelling: Enhance brand interaction by 35% within 6 months, by authentically capturing the full scope of the CEO’s work, including bloopers and behind-the-scenes moments, to tell a compelling and holistic story of her brand’s narrative and values.

4R Framework for Social Media Content Creator
Role:

• Central to the CEO's brand narrative, the social media content creator is tasked with capturing, editing, and publishing content that showcases the genuine value and transformation she provides through her coaching and speaking. This role encompasses the ownership of the content creation process and a proactive approach to documenting her professional life.

Responsibility:

• Dynamic Capture of Professional Life: Continuously capture the CEO's coaching sessions, speaking events, and other professional engagements, highlighting the value she brings to her clients and audience.
• Ownership of Content Lifecycle: Manage the entire content lifecycle with autonomy, from identifying moments to capture through to editing and publication, ensuring alignment with the CEO’s brand.
• Proactive Trend Integration and Creative Content Development: Independently identify trends and generate creative content ideas, incorporating the CEO’s day-to-day professional interactions and insights to maintain audience relevance and engagement.
• Audience Engagement and Strategic Growth: Analyze content performance to adapt strategies for maximized engagement and follower growth, taking ownership of the brand’s social media presence and audience relationship.

Results:

• Elevated Brand Presence and Authority: Significantly enhance the CEO’s online visibility and establish her as a thought leader by showcasing her professional activities and the impact of her work.
• Deepened Audience Connection: Foster meaningful audience growth and engagement by authentically portraying the CEO’s dedication and the tangible value she provides.
• Innovative Content Leadership: Position the CEO’s brand as an industry leader in content innovation, driven by a strategic and ownership-minded approach to capturing and presenting her professional life

Requirements

• Strong Sense of Ownership: Demonstrated ability to take full responsibility for content projects, showing initiative, independence, and a commitment to excellence.
• Content Creation Expertise: Proven track record in producing engaging, high-quality content, with a strong portfolio that showcases visual storytelling skills and the ability to capture the brand’s essence
• Adaptability and Initiative: High adaptability to changing environments and situations, with the initiative to capture content opportunities spontaneously, reflecting a strong sense of ownership.
• Trend Awareness and Creativity: An innate ability to identify and apply social media trends creatively, enhancing brand engagement and storytelling.
• Flexibility and Initiative: Ability to travel and work flexibly across different locations, capturing spontaneous and planned content moments with high initiative and minimal direction.

Benefits
Remote Working Flexibility

• The employee by default works remotely, subject to the nature and requirements of their role. It's important to note that certain tasks, such as participation in events or activities requiring physical presence, must be fulfilled on-site.

13th Month Salary

• A guaranteed 13th-month salary paid in January, with the amount prorated for employment less than 12 months.

Medical, Dental, and Optical Allowance

• An annual medical allowance of up to RM 500 for treatment and medicine.
• An annual dental and optical allowance of up to RM 500 for treatment (excluding aesthetic purposes).

Discretionary Benefits

• The employee may be eligible for a discretionary bonus based on performance, granted at the Company's sole discretion.

Others:-
Public Holidays & Off-In-Lieu

• The employee will observe public holidays as per Kuala Lumpur National Holidays. If required to work on a public holiday, Malaysian employees are entitled to Off-In-Lieu.

Annual Leave

• Upon confirmation, the employee is entitled to 14 days of annual leave per calendar year, with proration as necessary.
• For each full year of service, the employee is entitled to an additional day of annual leave.
• Unused Annual Leave: With the Company's approval, the employee may either roll over up to 50% of unutilized annual leave to the next year (max 21 days) or opt for cash-in-lieu.

Medical and Compassionate Leave

• The employee is entitled to 14 days of medical leave and 3 days of compassionate leave per calendar year upon confirmation.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

目標：透過策略性、真實性和所有權驅動的社群媒體內容擴大公司的品牌影響力和參與度

主要結果：

• 主動、自主的內容創建：每週捕獲並發布至少 5 個獨特的高品質內容，突出 Shannon 的專業參與、客戶互動和個人見解。這包括積極拍攝執行長的日常輔導、演講活動和其他價值驅動的活動，展現主動性和主人翁精神。
• 參與度和創意創新：透過內容創新的所有權，將參與率提高25%，每月推出至少2 個受趨勢啟發（與我們的行業相關）的內容片段，與品牌產生共鳴，並展示她的即時影響力和專業知識。
• 策略性受眾成長：在策略性地捕捉和傳達執行長的日常職業生活及其對他人的變革性影響的內容的推動下，在6 個月內將社交媒體平台上的總體關注者數量增加30 %。
• 真實而全面的品牌故事敘述：透過真實地捕捉執行長工作的全部範圍（包括花絮和幕後時刻），在 6 個月內將品牌互動增強 35%，講述品牌敘事和價值觀的引人入勝且全面的故事。

社群媒體內容創作者的 4R 框架
角色：

• 作為執行長品牌敘事的核心，社群媒體內容創作者的任務是捕捉、編輯和發佈內容，展示她透過輔導和演講提供的真正價值和轉變。該角色包括內容創建過程的所有權以及積極主動地記錄她的職業生活的方法。

責任：

• 職業生活的動態捕捉：持續捕捉執行長的輔導課程、演講活動和其他職業活動，突顯她為客戶和觀眾帶來的價值。
• 內容生命週期的所有權：自主管理整個內容生命週期，從識別時刻到捕捉到編輯和發布，確保與執行長的品牌保持一致。
• 主動趨勢整合和創意內容開發：獨立識別趨勢並產生創意內容創意，結合執行長的日常專業互動和見解，以保持受眾的相關性和參與。
• 受眾參與度和策略成長：分析內容表現，調整策略以達到最大程度的參與度和追蹤者成長，控製品牌的社群媒體形象和受眾關係。

結果：

• 提升品牌影響力和權威：顯著提高執行長的線上知名度，並透過展示她的專業活動和工作影響力將她塑造為思想領袖。
• 加深受眾聯繫：透過真實地描繪執行長的奉獻精神和她提供的有形價值，促進有意義的受眾成長和參與。
• 創新內容領導力：將執行長的品牌定位為內容創新的行業領導者，以策略和主人翁意識的方式捕捉和展示她的職業生活

要求

• 強烈的主人翁意識：有能力對內容項目承擔全部責任，展現主動性、獨立性和對卓越的承諾。
• 內容創作專業知識：在製作引人入勝的高品質內容方面擁有良好的記錄，擁有強大的產品組合，展示視覺敘事技巧和捕捉品牌精髓的能力
• 適應性和主動性：對不斷變化的環境和情況的適應性強，能夠自發性地主動捕捉內容機會，體現出強烈的主人翁意識。
• 趨勢意識和創造力：創造性地識別和應用社交媒體趨勢的天生能力，從而增強品牌參與和故事講述能力。
• 靈活性和主動性：能夠在不同地點靈活出差和工作，以高度主動性和最小的指導捕捉自發性和計劃的內容時刻。

好處
遠距工作彈性

• 預設情況下，員工遠距工作，具體取決於其角色的性質和要求。需要注意的是，某些任務（例如參加需要親自到場的活動）必須在現場完成。

第 13 個月工資

• 1 月份支付 13 個月的保證工資，就業時間少於 12 個月的情況下按比例分配金額。

醫療、牙科和眼鏡津貼

• 每年高達 RM 500 的醫療津貼用於治療和藥物。
• 每年高達 RM 500 的牙科和眼科治療津貼（不包括美容目的）。

酌情福利

• 員工可能有資格獲得基於績效的酌情獎金，該獎金由公司自行決定。

其他的：-
公共假期和休假

• 員工將依照吉隆坡國定假日遵守公休日。如果需要在公共假期工作，馬來西亞僱員有權休假。

年假

• 經確認後，員工有權享有每個日曆年 14 天的年假，並根據需要按比例分配。
• 每工作滿一年，員工有權額外享有一天的年假。
• 未使用年假：經公司批准，員工可以將最多 50% 的未使用年假結轉至下一年（最多 21 天）或選擇以現金代替。

醫療和同情假

• 經確認，員工有權在每個日曆年享有 14 天的病假和 3 天的同情假。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假