Total 2,207 job vacancies by Veterans Health Administration

Major duties and responsibilities include (but are not limited to):

• Set up cafeteria lines, steam tables, dining room tables, and side service stands with hot and cold food items
• Serve food cafeteria style by placing uniform portions of food on customers'/patients' plates
• Break down and clean assigned area when the meal is finished and return food to the kitchen
• Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary
• Return soiled trays and dishes to the dish room after meals
• Deliver meal trays to the patients' bedsides
• Brew coffee according to the number of servings required
• Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portions into standard serving sizes
• Apportion other food items into standard serving sizes using the proper utensils and containers
• Make cold sandwiches using prepared ingredients and pack box lunches
• Work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving line
• Sort, wash, peel and cut fresh fruits and vegetables
• Operate and break down equipment
• Perform heavy-duty cleaning tasks throughout the food service and related areas
• Separate food waste and trash from dishes, glasses and silverware in the dish washing area
• Remove inspection doors, strainer pans, screens and spray arms for preventive maintenance of the dish machine
• Unload delivery trucks
• Store sanitized dishes, glasses and silverware
• Scrape, soak, scour, and scrub the heavier cooking utensils
• Move heavy garbage cans when collecting and transferring trash from the work area to the disposal area
• Performing other duties as assigned.

Work Schedule: Full-time, schedule will be based on facility needs.
Position Description Title/PD#: FOOD SERVICE WORKER/ PD99921S
Relocation Incentive: Not Authorized
Recruitment Incentives: May Be Authorized

Notifications:

• This position is a Bargaining Unit position.
• THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS, which closes on Nov 17, 2023. The initial cut-off date for referral of eligible applications will be on or about Oct. 20, 2023 with subsequent reviews every other week as additional vacancies occur, or on an as-needed basis, until positions are filled. Please see the "What To Expect Next" area of the announcement which provides additional information on the referral process for this type of announcement.

Starting at $17.56 Per Hour (WG 2)

This is an open continuous announcement. We accept applications for this occupation on an ongoing basis; qualified applicants will be considered as vacancies become available. Major duties of the Medical Support Assistant (MSA) include, but are not limited to:

• Adhering to the scheduling policies and procedures.
• Conducting special audits, studies, or surveys to development procedures.
• Ensure appointments are made from a provider's order.
• Coordinating administrative services for veterans, family members, caregivers, and general public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• Patient check-in process (in its entirety), including the printing of documentation needed for appointment.
• Explaining the VHA mandate to collect insurance information to Veterans and their families.
• Collecting, scanning, and updating health insurance information to aid in the revenue collection process.
• Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process.
• Utilizing reports to assist in care delivery process.
• Resolving difficult problems and diffuses potential dissatisfaction with VA services.
• Responsible for VHIC Card process, Benefit Travel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes.

Work Schedule: Monday through Friday; 8:00 to 4:30 or as agreed upon with the possibility of extended hours and weekends.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 50545-A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $36,070 Per Year (GS 3-5)

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

This position is for a full-time Rehabilitation and Extended (REC) Care Associate Medical Director - Internal Medicine Physician/Family Practice Physician/Geriatrician, for the REC Community Living Center (CLC) and Home-Based Primary Care (HBPC) clinic. This position is responsible for direct care to Veterans in the CLC and responsible for clinical oversight of the CLC and HBPC providers.

The CLC focuses on Veterans in advanced states of chronic disease needing 24-hour care. The 225-bed CLC provides comprehensive, interdisciplinary inpatient services for Veterans with complex and chronic, disabling disease.

HBPC focuses on Veterans in advanced stages of chronic disease, particularly those at high risk of recurrent hospitalization or nursing home placement. The HBPC program provides comprehensive, interdisciplinary primary care services in the homes of Veterans with complex and chronic, disabling disease.

The CLC and HBPC program provide palliative care, rehabilitation, disease management and care coordination services.

Palliative Plus program is a funded strategic initiative and component of the current Palliative and Hospice Care (PHC) program. Palliative Plus focuses on creating a level of support beyond typical Palliative Care focusing on hospice-eligible Veterans who decline hospice enrollment but agree to be followed by the team. This program has been shown to decrease utilization of overall healthcare related costs in the context of providing this level of case management.

Home-Based Memory Care is a funded strategic initiative intended to support aging in place and delay institutional placement by addressing the specific gaps in memory care that often result in placement. The concept of "Aging in Place" is a priority of VHACO-GEC.

TBI and SCI/D clinics are both foundational services of VHA. The SCI/D clinic serves as a spoke site to the hub at the Minneapolis VA HCS.

Responsibilities:

o Comprehensive management of the physical, psychological, emotional, social, and spiritual needs of the Veteran.

o The Associate Medical Director is an integral member of the CLC and HBPC teams and will work with an interdisciplinary team of professionals from medicine, nursing, social work, psychology, chaplaincy and other providers to meet the needs of Veterans and families served by these programs.

o Acts as supervisor to CLC Providers.

o Expected to provide clinical oversight and to participate in peer review of other REC providers through periodic chart reviews. Will act as a surrogate for absent REC providers when needed, to include review of CPRS view alerts, and other duties as assigned.

o Regularly attend the provider meeting, departmental meetings and medical staff meetings.

o Typical work hours are Monday to Friday 8-4.30 PM, and a full-time provider is required to work a minimum of 80 hours per pay period.

o Timely documentation (notes and encounter forms) is necessary in all areas in accordance with facility policy. All administrative work should be completed in a timely fashion.

o Physician will work within their privileges at all times and follow the Medical Bylaws.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact VHAVISN23EDRP@va.gov, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: 8:00AM to 4:30PM, Monday to Friday

Starting at $230,000 Per Year (VM 15)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned.

Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 00)

The incumbent serves as a Medical Support Assistant (MSA) in the Outpatient Clinic Operations section, Department of Veterans Affairs, Tennessee Valley Healthcare System. The incumbent reports to the Supervisory Medical Support Assistant, Outpatient Clinic Operations of both Primary Care and Specialty areas of the service. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent will interface with personal computer (PC) applications as well as Vista, GUI, CPRS, Skype, Email, and VARR.

The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Employee plans and organizes work general assistance from the supervisor as to meet local and VA - wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor. The incumbent is responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record. Employee is responsible for maintaining the confidentiality of information obtained to carry out required duties.

Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required. Performance is judged in terms of overall effectiveness of the operation through broad general objectives, the adequacy and accuracy of the work, timeliness, and conformance to established procedures, policies, and instructions. Perform other duties as assigned. Assignments at this level include, but are not limited to:

1. Scheduling, cancelling, re-scheduling patient's appointments and/or consults
2. Entering no-show information
3. Monitoring the electronic wait list
4. Preparing for clinic visits
5. Monitoring both inpatient and outpatient appointments for areas of responsibility
6. Ensuring encounter forms are completed to obtain appropriate workload credit
7. Verifying and updating demographics and insurance information
8. Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
9. Performing basic eligibility, co-pays and preauthorization requirements for specific coverage, printing the (EARR) Encounter Action Required Report for the area assigned daily.
10. Adhere to the daily work procedures.
11. Adhere to the phone call etiquette with all veterans and TVHS Staff.

Functions

Starting at $41,847 Per Year (GS 5)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Major duties include, but are not limited to:

• Collaborates effectively with all disciplines and levels of care regarding patient care needs.
• Maintains clinic flow by completing clinic intake including obtaining, recording, reporting vital signs and measurements including but not limited to temperature, pulse, respirations, pain, blood pressure, height, weight, pulse oximetry and associated Clinical Reminders and standing orders vaccinations, according to established Standing Orders Policy.
• Performs, reports, records assigned nursing care in the Ambulatory Care Clinics, including, but not limited to: Oxygen therapy, immunization and medication administration, finger stick blood glucose test, and completes additional competency training to include but not limited to downloading glucose meter or Insulin Pump, Continuous Glucose Monitor insertion, Zio Patch, EKG, venipuncture, PVR bladder scan.
• Assists with delegated minor procedures and treatments including obtaining and maintaining necessary equipment and supplies, positioning patient, and ensuring comfort and privacy.
• Adheres to standards of practice and safe technique in preparation, administration and monitoring of prescribed medications (oral, topical, subcutaneous, intramuscular) and performs treatments according to established policies/procedures/orders. Observes for physical and/or emotional changes in patient's condition and reports deviations from normal to RN or Provider.
• Provides patient and family health education or instruction, to include self-management, prevention and wellness.

Work Schedule: Monday-Friday, regular clinic hours. Actual tour to be discussed during interview.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Authorized for eligible, highly qualified applicants.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.


Minneapolis VA Health Care System is part of the VA Midwest Health Care Network (VISN 23). The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Starting at $48,964 Per Year (GS 00)

Major duties include, but are not limited to:

• Collaborates effectively with all disciplines and levels of care regarding patient care needs.
• Maintains clinic flow by completing clinic intake including obtaining, recording, reporting vital signs and measurements including but not limited to temperature, pulse, respirations, pain, blood pressure, height, weight, pulse oximetry and associated Clinical Reminders and standing orders vaccinations, according to established Standing Orders Policy.
• Performs, reports, records assigned nursing care in the Ambulatory Care Clinics, including, but not limited to: Oxygen therapy, immunization and medication administration, finger stick blood glucose test, and completes additional competency training to include but not limited to downloading glucose meter or Insulin Pump, Continuous Glucose Monitor insertion, Zio Patch, EKG, venipuncture, PVR bladder scan.
• Assists with delegated minor procedures and treatments including obtaining and maintaining necessary equipment and supplies, positioning patient, and ensuring comfort and privacy.
• Adheres to standards of practice and safe technique in preparation, administration and monitoring of prescribed medications (oral, topical, subcutaneous, intramuscular) and performs treatments according to established policies/procedures/orders. Observes for physical and/or emotional changes in patient's condition and reports deviations from normal to RN or Provider.
• Provides patient and family health education or instruction, to include self-management, prevention and wellness.

Work Schedule: Monday-Friday, regular clinic hours. Actual tour to be discussed during interview.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Authorized for eligible, highly qualified applicants.
Permanent Change of Station (PCS): Not Authorized.
Financial Disclosure Report: Not required
Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.


Minneapolis VA Health Care System is part of the VA Midwest Health Care Network (VISN 23). The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Starting at $48,964 Per Year (GS 3-6)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

This individual executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs and coordinates areas that cross service and/or discipline lines, influences the organizational mission and facilitates care coordination with both internal and external providers and demonstrates nursing leadership and clinical expertise and responsibility for outcomes.

The VISN Care Coordination, Program Director (Grade IV) is a dynamic and experienced Nurse Leader. Responsibilities include planning, organizing, directing, controlling and evaluating programs and outcomes; daily attention to complex personnel management problems; participation in executive level decision making deliberations; and provision of guidance and direction for the development and implementation of established standards of nursing practice and program oversight.

As a Nurse Leader the incumbent is responsible for facilitating the fulfillment of the VA Heart of Texas Healthcare System's Mission, Vision and Values and the Plan for Provision of Nursing Care.

The incumbent is responsible for planning, organizing, directing, and controlling an integrated program (including inter-facility transfers, the Bed Management System, and Utilization Management), is a key member of the VISN Nursing team, and may have additional duties assigned as appropriate that is based on knowledge, experience and research for processes related to the Care Coordination Program.
This includes:
Trending and analyzing Care Coordination related data and incidents across the VISN
Interpreting VA Directives regarding care coordination
Providing support, education, and promotion of a community of practice to facility Care Coordinators
Development and dissemination of "lessons learned", innovations and best practices related to Care Coordination for all sites across the VISN
Representing Care Coordination Program on numerous VHA and VISN councils and sub-committees
Participating on VISN decision making, i.e., strategic planning, human and fiscal resource management and inter facility transfers that promote the One VISN One strategic initiative

In addition, the VISN Care Coordination, Program Director keeps VISN leadership appraised of issues, incidents, and overall status of compliance with VHA guidance documents. He/she oversees the scheduling of mandated site visits and ensures the field is notified of changes in guidance as they occur. When incidents occur, he/she may be called upon to represent the VISN at national level meetings to review the incidents. Promoting a Culture of Safety and High Reliability to reduce the risk of harm to Veterans that may occur with Care Coordination.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday;0730 to 1600 or 0800 to 1630
Telework: Available 3 or more days per week
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $145,823 Per Year (VN 4)

Major duties include but are not limited to:

• Coordinating with the patient care team to review the clinic utilization by using various reports.
• Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
• Developing/maintaining effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.
• Communicating with non-VA medical facilities.
• Facilitating/processing secure messaging with the patient and team.
• Notifying patients of normal lab results.
• Developing and managing a tracking system for follow up care such as consults, tests, etc.
• Participating in team huddles and team meetings to manage and plan patient care.
• Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Monitoring pre-appointment requirements to assure readiness for patient visits/procedures.
• Managing electronic wait list to verify and validate accuracy and resolve issues.
• Participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions.
• Participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.

Work Schedule: Determined during interview or selection process
Telework: Eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required.

Starting at $46,224 Per Year (GS 6)

This is an "Open Continuous Announcement" that will be used for filling Advanced Medical Support Assistant positions for any of the various Community Based Outpatient Clinics (CBOCs) associated with the VA Salt Lake City Health Care System until September 27, 2024.

Qualified applicants will be considered and referred as vacancies become available and may be referred more than once.

• The Advanced Medical Support Assistant provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Medical Support Assistants at this level develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
• Other assignments at this level may include but are not limited to:
  • Processes incoming patient secure messaging through MyHealthEVet and coordinates with care team as appropriate
  • Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
  • Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs;
  • Identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions
  • Enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
  • Ensures correct and update insurance information is captured
  • Manages patient systems to verify and validate accuracy and resolve issues
  • Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community)

For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty), and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.


Work Schedule: Full Time, Weekday Shifts
Virtual: This is not a virtual position.
Position Title/Functional Statement #:Advanced Medical Support Assistant//, 50534A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $54,920 Per Year (GS 6)

Duties Include:

• Receives requests for information, advise when the information can be furnished and provides it personally from files and records or follows up with staff to see that it is provided.
• Performs work involving the collection, compilation, and or tracking of data and statistical information in support of the NFS program operation.
• Reviews documents and reports for completeness and enters pertinent information into an automated tracking system of creates spreadsheets/databases to track them.
• Prepares a wide variety of recurring and nonrecurring correspondence, reports and other documents.
• Update and maintains office files and records, Keep and type meeting minutes, agendas and reports.
• Performs office automation duties using software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and or graphics.
• Schedule appointments, prepare appointment confirmation letters and enters appointment data.
• Servers as the primary Automated Data Package Application Coordinator (ADPAC) and Talent Management System (TMS) Administrator for the service.
• Provides technical assistance for staff regarding computer/printer problems and upgrade computer functions issues to OI&T.
• Prepares and submits documentation for training and travel.
• Receives, schedules, refers, and contact members of the staff, agency and persons outside the agency ranging from government agencies to the general public.
• Maintains the appointment calendar, schedules appointments, coordinates meetings and/or arrange conferences. Remind supervisors/staff of the matter prior to meetings and makes administrative arrangements as required.
• Assists the Chief, Nutrition and Food Service and other managers in handling all Union and Human resources correspondence and personnel management documentation.
• Creates and manages files to address disciplinary and union action within strict time limits.
• Communicate with Human Resources regarding recruitment, selection, promotion, and awards, to ensure that all actions are completed within time frames.
• Placed and tracks work order to completion. Tracks order deliveries and maintains office supplies.
• Receives, sorts, and distributes mail to appropriate staff.
• Serves as the official timekeeper for the site and maintains service record cards for all employees.
• Tracks daily attendance, overtime, and unscheduled hours per employee. Monitors and tracks FMLA usage.
• Performs other related duties as assigned.

Work Schedule: First Shift, Monday through Friday, 7:30AM to 4:30PM
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Asst (OA)/PD99930A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Starting at $46,815 Per Year (GS 6)

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

The Associate Chief Nurse (ACN) is responsible for the management and oversight of clinical operations within the clinical services under their responsibility. These duties include coordination of work schedules, responsibility for clinical performance measures, optimization of resources and other functions within the department.

The duties of the position include but are not limited to the following:

• Provides direct patient care in outpatient clinics and/or inpatient wards and will participate in the on-call schedule if required, dependent on qualifications/expertise, and/or the needs of the service line.
• Manages and approves leave schedules and respective Time & Leave (T&L) sections to ensure there is adequate coverage for planned leaves and a contingency plan for unexpected absences as well as accurate/timely leave approvals and labor mapping.
• Participates in activities/committees/board impacting patient care, Veteran access, staff performance and morale as assigned.
• Completes required training, closure of encounters, billing, electronic view alerts, orders, medication renewals, travel requests, and other assigned tasks.
• Works with service line leadership and human resources staff to ensure adequate and appropriate staffing for all assigned areas. The ACN is responsible for recruitment, hiring, evaluation, disciplinary, and termination actions for primary care staff.
• Works with various stakeholders to ensure policies, procedures, performance goals, strategic plans and initiatives are communicated to staff and implemented
• Reviews, interprets, and effectively uses performance reports, benchmark data, budget cost/expenditure documents, staffing, and other reports in decision-making.

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: :Monday - Friday, 8:00am to 4:30pm
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Location: 500 Highway 89 North
Prescott, AZ 86313

Starting at $137,227 Per Year (VN 4)

• Manages various administrative processes within the office and ensures that procedures meet the needs of the Service Chief and clinical operations and are consistently understood.
• Evaluates procedures and determines when changes need to be made and independently affects the changes as they relate to duties assigned.
• Assists in the management and preparation of various clinical and administrative subjects that include: Quality assurance; Staff and physician recruiting, credentialing, in-processing, and scheduling; all staff meetings; SharePoint and website maintenance and development.
• Maintains office files and ensures they are compliant with applicable regulatory guidance. Maintains office publications and directives, ensuring they are current and updated periodically.
• Reviews all incoming correspondence, distributes to the supervisor and other staff members as appropriate, and prepares replies to general inquiries and routine actions, as they relate to the clinical operations.
• Responds to inquiries and administrative concerns/problems. Prioritizes, prepares, and coordinates responses to inquiries that are of a one-time and information-sensitive or confidential nature.
• Responds to administrative issues and inquiries and resolves a variety of conflicts regarding administrative policies and processes among organizational issues.
• Provides comprehensive support to the Administrative Officer on confidential personnel matters such as annual and mid-year performance appraisals, performance awards, personnel record maintenance, recruitments, and pay panels.
• Assists employees with resolving pay problems, leave issues, and any other situation relating to pay, time, and attendance.

Work Schedule: Monday - Friday / 8:30 a.m. - 4:00 p.m.
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist- Radiology Service/PD6520-O
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Permanent Change of Station (PCS): Not Au
Financial Disclosure Report: Not required

Starting at $70,674 Per Year (GS 9)